stuttering issue

[MarcusAS]

Plan

Free

Country

USA

Device

Thinkcentre M700

Operating System

Windows 10

My Question or Issue

for the past couple weeks, in the beginning 4-7 seconds of a song, it will choose one note, repeat it constantly, and then play the rest of the song just fine. please help, as this is extremely annoying. thank you.

[Jeremy · Accepted solution]

Hi there @MarcusAS,

Thank you for reaching out to the Community. We'd like to take a closer look into this.

First we suggest that you remove all lines from your hosts file by following the steps bellow:

1. Open Notepad as an administrator (right-click - Open as Administrator)
2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
6. If you do find any lines with Spotify, please remove them
7. Save your changes and restart Spotify

If that doesn't do the trick it can be worth running a clean reinstall to make sure there's no old cache files causing this.

Let us know how it goes.

Take care 🙂