Cannot uncheck "Disable all email notifications"

[SubzeroSC]

SInce my account went from premium to free (because of the latest desktop app update) I stopped seeing any notifications for new release, playlists updates etc. I went to my account https://www.spotify.com/bg/account/notifications/ and noticed that the it has a different look that 1 month ago and also noticed that all check boxes are check, including the "Disable all email notifications". I tried to uncheck that box and click the "Save" button after which the "Notifications saved" banner was displayed. Unfortunately the "Disable all email notifications" is still check and I cannot uncheck it.

Is there a know issue about this, are free users not able to get notifications? Attached a screenshot of the issue.

[MattSuda · Accepted solution]

Free users are able to get notifications.

I can reproduce this problem on my end as well. This has already been reported, but I will forward this thread on so it will help in the investigation. 

Thanks!

[qbania]

Is there any news? Or a fix for this? Its happening to my account as well.

[MattSuda]

No news yet... 

[Pete]

Hey @qbania

I have made a quick tweak to your account. Can you let me know how you get on? I'd also suggest logging out/back in again on your devices just in case.

[qbania]

I've logged out, and then in.

I'm on https://www.spotify.com/ca-en/account/notifications/.

Unfortunately the "Disable all email notifications" is still checked and I cannot uncheck it.

[Pricilla]

Hey @qbania,

Are you still having issues with Notifications?

If so, please confirm the following:

 
1. Your exact device.
2. The device's operating system.
3. The browser you're using.

Thanks!

[qbania]

Hi, 

I just logged into my account https://www.spotify.com/ca-en/account/notifications/ 

I'm able to select what I want via email and SMS but after I click save the box at the bottom that says 

Disable Notifications becomes checked, I don't know if this is right or wrong, but just reporting it.

Windows 7 64-bit PC

Google Chrome

[Pricilla]

Hey @qbania,

Thanks for all the information.

Does the same happen if you clear cache and use a different browser or an incognito window?

If you could send us a screenshot, that would be great.

Let us know how you get on!

[qbania]

Yes it happens in firefox too. See attached SS.

[qbania]

Yes it happens in firefox also. See attached SS.

[Pricilla]

Hey @qbania,

Thanks for the screenshot.

We'll pass it on to the team so they can take a look.

Let us know if you see any changes. 

Thanks!

[rrudolphjr]

The only way I can get the "disable all notifications" to uncheck on my laptop is to check "disable all notifications" on my iphone or ipad. That seems like a bug across platforms. Not sure if the above will fix the problem of not getting notifications but it does allow you to uncheck and save that setting on PC.

[rrudolphjr]

meant to say "bug across devices" 

[onurakoglu]

Is this solved? I'm having the same issue for the last 3-4 months. Tried again today, but no luck.

[rrudolphjr]

Hi,  Onurakoglu. Are you an iphone user?

[onurakoglu]

yes, why? you can see that my settings are unavailable in Spotify iOS app, latest version.

http://m.imgur.com/oSkrhMa

[onurakoglu]

I just sent a help inquiry using contact form and the idiot (Hulya) at the help desk didn't understand. Because they are not reading the messages. She thought I want to disable the notifications, what a... Anyways, how do I get to the appropriate person to solve this manually? Someone here said that he would direct it to the "team". I would like to have this issue solved ASAP. I don't have time wasting on it. How come Spotify still haven't solved such an easy issue, I don't understand.

[rrudolphjr]

i had that same problem with it saying "settings unavailable" on my iphone. delete the app, do a hard reboot of the iphone, connect to wifi and reinstall the app. if settings are available again let me know and i will try to help you with the rest.

[onurakoglu]

did what you have told and settings are still unavailable. it ended up losing all my downloaded music 🙂 no luck.

if i don't get a solution, i guess i will call some executives to get this solved. all the support team is busy with everyday questions and they don't even recognize that this is a rare issue with some accounts.