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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 29309 Views
  • 60 replies
  • 24 likes
  • 29309 Views
  • 60 replies
  • 24 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871053 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871053 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24879 Views
  • 3 replies
  • 0 likes
  • 24879 Views
  • 3 replies
  • 0 likes

La musica se detiene luego de reproducir tres o cuatro canciones

Este problema viene desde hace un par de meses, al escuchar mis playlist solo puedo escuchar de tres a cuatro canciones y luego deja de reproducirse hasta que vuelvo a iniciar las canciones, intente actualizar la app, reiniciar mi teléfono, instalar ...

  • Visitor
  • Este problema viene desde hace un par de meses, al escuchar mis playlist solo puedo escuchar de tres a cuatro canciones y luego deja de reproducirse hasta que vuelvo a iniciar las canciones, intente ...
  • 315 Views
  • 0 replies
  • 0 likes
  • Mobile
    Other
  • 315 Views
  • 0 replies
  • 0 likes

Option for Spotify to NOT re-order playlists

Plan: PremiumCountry: USADevice: LG V40Operating System: Android 8.1.0 (Oreo) My Question or IssueSpotify desktop apps are great. But on mobile, I create a playlist and 10 minutes later it just vanishes into an abyss - making it incredibly frustratin...

  • Visitor
  • Plan: Premium Country: USA Device: LG V40 Operating System: Android 8.1.0 (Oreo)   My Question or Issue Spotify desktop apps are great. But on mobile, I create a playli...
  • 213 Views
  • 0 replies
  • 0 likes
  • Playlists
  • 213 Views
  • 0 replies
  • 0 likes

Stops playing in offline mode

PlanPremiumCountryGermany DeviceNokia 7 Plus, Samsung Galaxy A71Operating Systemboth Android 10 My Question or IssueAs mentioned in the title, android app stops playing in offline mode. Most of the time after ca 10 min. I already tried several reinst...

  • Newbie
  • Plan Premium Country Germany   Device Nokia 7 Plus, Samsung Galaxy A71 Operating System both Android 10   My Question or Issue As mentioned in the title, android app stops playin...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Google Home plays random song instead of specified one

PlanPremiumCountryPolandDeviceGoogle HomeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Whenever I'm asking Google Home to play certain song (e.g. Shark Song), Google Home repeats correct name of the song, but Spotify pl...

  • Newbie
  • Plan Premium Country Poland Device Google Home Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Whenever I'm asking Google Home to play cert...
  • 372 Views
  • 0 replies
  • 0 likes
  • Google Home
  • 372 Views
  • 0 replies
  • 0 likes

New UI question (how to filter songs?)

Another great change, instead of fixing shuffle for example.Anyway, let's say I want to play all of my songs from given artist (all saved/liked songs) Previously I would just go to my library, press on filter, input a few characters and done, I can p...

  • Music Fan
  • Another great change, instead of fixing shuffle for example. Anyway, let's say I want to play all of my songs from given artist (all saved/liked songs)   Previously I would just go to my libr...
  • vs2306
  • Visitor
  • 502 Views
  • 1 replies
  • 8 likes
  • Android
    UI
  • 502 Views
  • 1 replies
  • 8 likes

El corazon de cancion que me gustan aparece de color **bleep** y quiero que sea verde

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 1100 Views
  • 0 replies
  • 0 likes
  • 1100 Views
  • 0 replies
  • 0 likes

Buenos días, en mi teléfono Samsung Note 9, el corazón de canciones que me gusta aparece de color n

PlanFree/Premium Country Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium   Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

[Android][Social] Playlist cover image does not show up on Instagram story

When I create a new playlist, I always set a cover pic because it makes it more aesthetic. However, when I share the playlist as an insta story, the cover pic does not show up. Instead, on my insta story, I see the generic 4-album cover collage show ...

  • Visitor
  • When I create a new playlist, I always set a cover pic because it makes it more aesthetic. However, when I share the playlist as an insta story, the cover pic does not show up. Instead, on my insta s...
  • 219 Views
  • 0 replies
  • 1 likes
  • Android
    Social
  • 219 Views
  • 0 replies
  • 1 likes

Superuser Contribution Follow Button Wont Work

PlanPremiumCountryUSA DeviceSamsung Galaxy S10+ My Question or IssueWhenever I try to follow certain artists, e.g. Beyonce, Amy Winehouse, and others, the artist will show as being Followed and I'll see them in my Artists page until I close and reope...

  • Newbie
  •   Plan Premium Country USA   Device Samsung Galaxy S10+   My Question or Issue Whenever I try to follow certain artists, e.g. Beyonce, Amy Winehouse, and others, the artist w...
  • Ivan
  • Spotify Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution My local Files won't sync and I'm at a dead end

DeviceGalaxy S7Operating SystemAndroid 8.0.0 My Question or IssueIssue is thread title, I've made sure my devices are on the same internet connection, there are no rules in my firewall blocking it, my network is set to private, I even tried connectin...

  • Visitor
  •     Device Galaxy S7 Operating System Android 8.0.0   My Question or Issue Issue is thread title, I've made sure my devices are on the same internet connection, there are no ru...
  • Ivan
  • Spotify Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Music doesn't pause when receiving an incoming call on vibrate.

PlanPremiumCountryCanadaDevice(Samsung Galaxy S10 Plus)Operating System(Android 10, One UI 2) My Question or IssueMy phone is set to vibrate all the time. When I have music playing using the phone's speakers, the music doesn't pause when I receive an...

  • Casual Listener
  • Plan Premium Country Canada Device (Samsung Galaxy S10 Plus) Operating System (Android 10, One UI 2)   My Question or Issue My phone is set to vibrate all the time. When I have music p...
  • Slam86
  • Casual Listener
  • 1262 Views
  • 2 replies
  • 1 likes
  • 1262 Views
  • 2 replies
  • 1 likes

Solved: Stream directly to smartwatch

So I am a new user of Spotify. I am however a highly skilled IT technician. It took me all day to figure this out and several chats with Spotify Help. none of which knew how to do it. I chose Spotify because it said it was possible to stream to a sma...

  • Newbie
  • So I am a new user of Spotify. I am however a highly skilled IT technician. It took me all day to figure this out and several chats with Spotify Help. none of which knew how to do it. I chose Spotify...
  • Underkoba
  • Visitor
  • 4367 Views
  • 1 replies
  • 1 likes
  • 4367 Views
  • 1 replies
  • 1 likes

Superuser Contribution I cant change my Display Name and Picture.When I click na edit profile it only say Find friends. How

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Katerina
  • Spotify Legend
  • 1036 Views
  • 2 replies
  • 1 likes
  • 1036 Views
  • 2 replies
  • 1 likes

Superuser Contribution Standalone mode on galaxy watch does not work

PlanPremiumCountrySweden DeviceGalaxy watchOperating SystemTizen My Question or IssueI can't switch on standalone mode on my watch it only allows me to be in remote mode. When I try to switch it needs me to login and when I try to login it doesn't wo...

  • Casual Listener
  • Plan Premium Country Sweden  Device Galaxy watch Operating System Tizen   My Question or Issue I can't switch on standalone mode on my watch it only allows me to be in remote mode...
  • SupriyaThukral
  • Visitor
  • 2173 Views
  • 6 replies
  • 2 likes
  • 2173 Views
  • 6 replies
  • 2 likes

Shuffle play - broken / limited shuffle

Basic - detailsSpotify PremiumUKHonor 9Android 9PS4Xbox one Shuffle play - it's broken / useless/I have some large playlists 350+ songs (lot of roadtrips)so i hit shuffle play, and off it goes Then after about 20 songs it stops shuffling and repeats ...

  • Regular
  •   Basic - details Spotify Premium UK Honor 9 Android 9 PS4 Xbox one   Shuffle play  - it's broken / useless/ I have some large playlists 350+ songs  (lot of roadtrips) ...
  • chaossyke
  • Newbie
  • 2086 Views
  • 6 replies
  • 3 likes
  • 2086 Views
  • 6 replies
  • 3 likes

Problem logging in. Spotify does not detect internet connection

Hi, Spotify has logged me out, so I'm trying to log in.It tells me that I'm offline (even though I'm connected to the Internet), so I have to go online to log in. I press the "Connect" button.This fails, so Spotify sends an e-mail containing a link t...

  • Regular
  • Hi,   Spotify has logged me out, so I'm trying to log in. It tells me that I'm offline (even though I'm connected to the Internet), so I have to go online to log in. I press the "Connect" but...
  • 334 Views
  • 0 replies
  • 0 likes
  • 334 Views
  • 0 replies
  • 0 likes

[Android][Other] No smart-cover controls after update to Android 7

More than 3 years and we still don't have any news. Are you going to fix it?It's really annoying! https://community.spotify.com/t5/Android/No-smart-cover-controls-after-update-to-Android-7-Honor-8/td-p/1597896

  • Visitor
  • More than 3 years and we still don't have any news. Are you going to fix it? It's really annoying!   https://community.spotify.com/t5/Android/No-smart-cover-controls-after-update-to-Android-7...
  • 266 Views
  • 0 replies
  • 0 likes
  • Android
    Other
  • 266 Views
  • 0 replies
  • 0 likes

Casting issue

PlanPremiumCountryBulgariaDeviceSamsung Galaxy S10eOperating SystemAndroid Q (10) My Question or IssueHello, I recently having issues with casting to my Google home minis. Suddenly casting stops and I have to connect them again, which is very annoyin...

  • Newbie
  •   Plan Premium Country Bulgaria Device Samsung Galaxy S10e Operating System Android Q (10)   My Question or Issue Hello, I recently having issues with casting to my Google home m...
  • 375 Views
  • 0 replies
  • 1 likes
  • Casting
    Google Home Mini
    Volume Control
  • 375 Views
  • 0 replies
  • 1 likes

System UI Constant Crashes

PlanPremiumCountryUnited KingdomDeviceGoogle Pixel 2016Operating SystemAndroid 10, Oct 2019 Security Patch, Mar 2020 Google Play Security patch My Question or IssueIf playing a song, system becomes unstable and "System UI" crashes, putting phone back...

  • Casual Listener
  •   Plan Premium Country United Kingdom Device Google Pixel 2016 Operating System Android 10, Oct 2019 Security Patch, Mar 2020 Google Play Security patch   My Question or Issue If...
  • harjeevan
  • Casual Listener
  • 1261 Views
  • 1 replies
  • 1 likes
  • 1261 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify connect over Google assistant to Heos speaker

PlanPremiumCountryGermanyDeviceHuawei Mate 20 Pro, Denon Heos 1 HS2Operating SystemAndroid Pie, latest updates on all devices My Question or IssueI'm trying to tell Google assistant to play Spotify on my Heos 1 HS2 speaker but it's not working at all...

  • Visitor
  • Plan Premium Country Germany Device Huawei Mate 20 Pro, Denon Heos 1 HS2 Operating System Android Pie, latest updates on all devices   My Question or Issue I'm trying to tell Google as...
  • nuc-gr
  • Newbie
  • 3591 Views
  • 7 replies
  • 3 likes
  • 3591 Views
  • 7 replies
  • 3 likes