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Solved!! Can't access DJ

I am an American Premium user. When I go into my music feed, the DJ card is not there.

Visitor

IsFetch

Newbie

34965 Views

94 replies

26 likes

  • 34965 Views
  • 94 replies
  • 26 likes

Spotify Bedroom

i saw that everyone can make their room on site but i can’t there’s only errors

Visitor

johnnythesecond

Visitor

2761444 Views

38 replies

153 likes

Other
  • 2761444 Views
  • 38 replies
  • 153 likes

Why do i have ads on my podcasts even with premium?

This has only been a recent issue for me (the last 2 months maybe), but it's been a constant thing with every podcast I listen to. Each time I go to listen to a podcast, it opens up immediately with a 1-2 minute ad, then periodically sometimes in the...

Casual Listener

PrincessUnlucky

Casual Listener

200153 Views

212 replies

117 likes

  • 200153 Views
  • 212 replies
  • 117 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

Kam23

Casual Listener

70630 Views

302 replies

26 likes

Other
  • 70630 Views
  • 302 replies
  • 26 likes

Superuser Contribution Why do i have ads on my podcasts even with premium?

This has only been a recent issue for me (the last 2 months maybe), but it's been a constant thing with every podcast I listen to. Each time I go to listen to a podcast, it opens up immediately with a 1-2 minute ad, then periodically sometimes in the...

Casual Listener

This has only been a recent issue for me (the last 2 months maybe), but it's been a constant thing with every podcast I listen to.   Each time I go to listen to a podcast, it opens up immediat...

PrincessUnlucky

Casual Listener

200153 Views

212 replies

117 likes

  • 200153 Views
  • 212 replies
  • 117 likes

Solved!!Superuser Contribution You've discovered a premium feature

I have premium. I shouldn't be seeing this message. It's also incredibly condescending to people who don't have premium. "This is a premium feature" or "you need to purchase premium to use this feature" or greying it out altogether so that people kno...

Newbie

I have premium.  I shouldn't be seeing this message.   It's also incredibly condescending to people who don't have premium.  "This is a premium feature" or "you need to purchase prem...

Iva

Moderator

61194 Views

17 replies

3 likes

  • 61194 Views
  • 17 replies
  • 3 likes

Solved!!Superuser Contribution Can't remove podcast from "your shows"

So I've had this issue for a while. If you take a look at the picture, you can see that when I'm on my homepage, the first thing that pops up is the "ASMR with Amouranth" podcast.First of all. I do not listen to podcasts and not plan on ever doing th...

Casual Listener

So I've had this issue for a while. If you take a look at the picture, you can see that when I'm on my homepage, the first thing that pops up is the "ASMR with Amouranth" podcast. First of all. I ...

acvig

Newbie

484122 Views

625 replies

823 likes

Other
  • 484122 Views
  • 625 replies
  • 823 likes

Superuser Contribution Android app crashes after playing podcast

PlanPremium DuoCountryCanadaDeviceSamsung Galaxy S10Operating SystemAndroid 12 My Question or IssueWhen I play a downloaded podcast episode the entire app crashes and closes within approximately 30 seconds of playing. Occurs with both video and audio...

Casual Listener

Plan Premium Duo Country Canada Device Samsung Galaxy S10 Operating System Android 12   My Question or Issue When I play a downloaded podcast episode the entire app crashes and closes ...

OscarDC

Moderator

37 Views

3 replies

0 likes

Samsung
  • 37 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Top 50 Canada Has Three New Entries, But Those Three New Entries Were Also Yesterdays Newest

PlanPremiumCountryBritish Columbia, CanadaDevice(iPhone 13)Operating System(iOS 26.6) My Question or IssueYesterday when I checked the Spotify Top 50 Canada Charts on August 18, 2026, it showed the 3 new entries as Sweater Weather, Noble, and Orbiter...

Regular

  Plan Premium Country British Columbia, Canada Device (iPhone 13) Operating System (iOS 26.6)   My Question or Issue Yesterday when I checked the Spotify Top 50 Canada Charts on...

Thanek

Regular

30 Views

2 replies

0 likes

Music
  • 30 Views
  • 2 replies
  • 0 likes

Superuser Contribution How to sort podcasts on web player?

Can't download desktop app on work computer. Trying to listen to older podcasts with 100s of episodes and having to scroll for minutes to get to the episode that I need at the very bottom of the list. Can not figure out how to sort by date or by what...

Visitor

Can't download desktop app on work computer. Trying to listen to older podcasts with 100s of episodes and having to scroll for minutes to get to the episode that I need at the very bottom of the list...

Sbbuts

Casual Listener

11660 Views

17 replies

8 likes

  • 11660 Views
  • 17 replies
  • 8 likes

Superuser Contribution Jam randomly stopping across all connected devices

When I host a jam, it will randomly stop playing for my friend, and if she hosts one, it will randomly stop playing for me. It could happen within 10 minutes, or it could happen within 2 hours. Neither of us pause the jam.

Regular

When I host a jam, it will randomly stop playing for my friend, and if she hosts one, it will randomly stop playing for me. It could happen within 10 minutes, or it could happen within 2 hours. Neith...

deenkirama22

Newbie

4792 Views

4 replies

0 likes

Other
  • 4792 Views
  • 4 replies
  • 0 likes

Superuser Contribution Album name missing from three-dot menu on Android

Album name missing from three-dot menu on AndroiPlan: Free/PremiumCountry: SwitzerlandDevice: Android phoneOperating System: Android 16Spotify Version: 9.1.58.1567My Question or Issue:Since yesterday/today, the album name has disappeared from the thr...

Casual Listener

Album name missing from three-dot menu on Androi Plan: Free/Premium Country: Switzerland Device: Android phone Operating System: Android 16 Spotify Version: 9.1.58.1567 My Question or Issue: S...

Joan

Moderator

296 Views

3 replies

1 likes

Other
  • 296 Views
  • 3 replies
  • 1 likes

Superuser Contribution Korngold Adventures of Robin Hood Love Scene wrong orchestra!

PlanPremiumCountryUSADeviceSamsung Android and laptopOperating System My Question or IssueMy father was a huge fan of Erich Wolfgang Korngold, and so am I and my two daughters. We know the soundtrack for The Adventures of Robin Hood OST inside and ou...

Newbie

Plan Premium Country USA Device Samsung Android and laptop Operating System     My Question or Issue My father was a huge fan of Erich Wolfgang Korngold, and so am I and my two da...

Dessi

Moderator

24 Views

1 replies

0 likes

Music
  • 24 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reclamação sobre publicidade no plano Premium e falta de suporte

Abri esta reclamação porque considero um absurdo que, mesmo sendo assinante do plano Premium, ainda sou exposto a propagandas. Quando assinei o serviço, entendi que o diferencial do plano era justamente a experiência sem anúncios. No entanto, recente...

Visitor

Abri esta reclamação porque considero um absurdo que, mesmo sendo assinante do plano Premium, ainda sou exposto a propagandas. Quando assinei o serviço, entendi que o diferencial do plano era justame...

Yordan

Moderator

598 Views

3 replies

1 likes

  • 598 Views
  • 3 replies
  • 1 likes

JBL Authentics L16 Old Firmware File Needed

Hey!I recently bought a JBL Authentics L16 speaker and have a problem with the firmware upgrade that enables spotify connect. There is a thread from 2015 that i can't reply in, so i'm opening a new one.I have the spotify firmware file but need the ol...

Casual Listener

Hey! I recently bought a JBL Authentics L16 speaker and have a problem with the firmware upgrade that enables spotify connect. There is a thread from 2015 that i can't reply in, so i'm opening a...

jizou

Visitor

473 Views

3 replies

0 likes

Other
  • 473 Views
  • 3 replies
  • 0 likes

Superuser Contribution Explicit Filter Turns On Regularly

PlanPremiumCountryUSDevicePixel 8Operating SystemAndroid 16My Question or IssueThe explicit filter seems to turn back on every time the app updates. The switch itself stays off but explicit content gets blocked. The only way to fix it is turn the swi...

Regular

Plan Premium Country US Device Pixel 8 Operating System Android 16 My Question or Issue The explicit filter seems to turn back on every time the app updates. The switch itself stays off but ...

Paula_Vi

Moderator

450 Views

9 replies

0 likes

Other
  • 450 Views
  • 9 replies
  • 0 likes

Superuser Contribution One specific podcasts is not playing on Alexa Echo Dot (Gen 4.), everything else is playing

I can listen to every podcast and music except suddenly the podcast Blue Moon Fritz Rbb stopped working. https://open.spotify.com/show/2l7OIkf63wOWX3tTl5XXeZ No matter if I start the podcast via Spotify connect from phone or via voice command.It look...

Newbie

I can listen to every podcast and music except suddenly the podcast Blue Moon Fritz Rbb stopped working.   https://open.spotify.com/show/2l7OIkf63wOWX3tTl5XXeZ    No matter if I st...

Joan

Moderator

38 Views

1 replies

0 likes

Other
  • 38 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast 'update date' is not accurate

In the page:Your Library -> Podcasts and shows (sort by recently updated), the field of 'updated date' is not accurate, and therefore it's not sorted right. For example - the last episode of a podcast date is actually today but it says updated 2 year...

Visitor

In the page: Your Library -> Podcasts and shows  (sort by recently updated), the field of 'updated date' is not accurate, and therefore it's not sorted right.   For example - the last...

Funkyhc

Casual Listener

4960 Views

17 replies

2 likes

  • 4960 Views
  • 17 replies
  • 2 likes

Superuser Contribution Spotify Bedroom

i saw that everyone can make their room on site but i can’t there’s only errors

Visitor

i saw that everyone can make their room on site but i can’t😭 there’s only errors

johnnythesecond

Visitor

2761444 Views

38 replies

153 likes

Other
  • 2761444 Views
  • 38 replies
  • 153 likes

Superuser Contribution Introducing a Private Listening Mode to Prevent Algorithmic Influence

Hello Spotify Team,I would like to propose the introduction of a “Private Listening Mode” on Spotify. The main idea is to allow users to listen to music without it influencing the recommendations and algorithmic suggestions on their account.Often, wh...

Visitor

Hello Spotify Team, I would like to propose the introduction of a “Private Listening Mode” on Spotify. The main idea is to allow users to listen to music without it influencing the recommendations a...

BPHusker

Casual Listener

4132 Views

2 replies

1 likes

  • 4132 Views
  • 2 replies
  • 1 likes

Superuser Contribution Lyrics appear as one long paragraph on Samsung Galaxy Tab S10

Hi Spotify Community, I'm experiencing a lyrics formatting issue on my Samsung Galaxy Tab S10. Device: Samsung Galaxy Tab S10 Android: 16 One UI: 8.0 Spotify version: 9.1.64.1676 The lyrics in the Spotify Android app appear as one long paragraph inst...

Casual Listener

Hi Spotify Community, I'm experiencing a lyrics formatting issue on my Samsung Galaxy Tab S10. Device: Samsung Galaxy Tab S10 Android: 16 One UI: 8.0 Spotify version: 9.1.64.1676 The lyri...

Dessi

Moderator

201 Views

7 replies

0 likes

Other
Samsung
  • 201 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Spotify not playing BBC Radio downloaded podcasts

PlanPremium CountryTurkey DeviceGalaxy S10+, Galaxy Z Flip6 Operating SystemAndroid My Question or IssueSo I have a problem with podcasts which I have downloaded for listening to while flying. I've experienced this issue for a few months now, and ove...

Casual Listener

Plan Premium   Country Turkey   Device Galaxy S10+, Galaxy Z Flip6   Operating System Android   My Question or Issue So I have a problem with podcasts which I have do...

pmc_57

Casual Listener

62 Views

2 replies

0 likes

Other
  • 62 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution CANT SKIP TO SPECIFIC PARTS OF A SONG ON SPOTIFY APP

Plan:Free/PremiumCountry: India Device(iPhone12)Operating System(iOS 16.3.1) My Question or Issue:I cant skip to specific parts of a song on Spotify Mobile app. Like I cant scroll forward or backwards to a part I like of my favorite song. There is no...

Casual Listener

  Plan: Free/Premium Country: India   Device (iPhone12) Operating System (iOS 16.3.1)   My Question or Issue: I cant skip to specific parts of a song on Spotify Mobile app. ...

vern4ufatbitch

Casual Listener

15057 Views

11 replies

0 likes

Music
Other
  • 15057 Views
  • 11 replies
  • 0 likes

Superuser Contribution Skipping 5 songs in playlist and only playing 10 seconds?

When i select any song to play the web client will skip forward exactly 5 songs in the playlist, and then only play 10 seconds of music from the song.This behavior is on the Firefox web browser.

Casual Listener

When i select any song to play the web client will skip forward exactly 5 songs in the playlist, and then only play 10 seconds of music from the song. This behavior is on the Firefox web browser.

betogaletto

Newbie

48814 Views

104 replies

17 likes

  • 48814 Views
  • 104 replies
  • 17 likes