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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 561 Views
  • 0 replies
  • 4 likes

Failed payment

59 payment transaction failed but payment was credit card

  • Visitor
  • 59 payment transaction failed but payment was credit card
  • Bittencourt
  • Spotify Star
  • 23 Views
  • 1 replies
  • 0 likes
  • 23 Views
  • 1 replies
  • 0 likes

Superuser Contribution Your Episodes gear icon turns grey and does nothing

I noticed today that the your episodes section is not removing listened to podcasts which is how I had it set. Then I noticed that the settings icon to control this is non responsive.

  • Casual Listener
  • I noticed today that the your episodes section is not removing listened to podcasts which is how I had it set. Then I noticed that the settings icon to control this is non responsive.
  • Schattenjager
  • Regular
  • 1946 Views
  • 35 replies
  • 23 likes
  • 1946 Views
  • 35 replies
  • 23 likes

Spotify will not play through bluetooth

PremiumCountryThe Netherlands AndroidSamsung Galaxy A52Only Spotify refuses to play through bluetooth on my phone.Is there anyone else with a similar problem?

  • Casual Listener
  • Premium Country The Netherlands  Android Samsung Galaxy A52 Only Spotify refuses to play through bluetooth on my phone. Is there anyone else with a similar problem?  
  • 16 Views
  • 0 replies
  • 0 likes
  • 16 Views
  • 0 replies
  • 0 likes

Galaxy S9 Spotify Triple-Click Issue with Bose Wired Headphones

PlanPremiumDeviceSamsung Galaxy S9Operating SystemAndroid 10 Spotify version9.0.46.496 My Question or IssueI’m having an issue with my Galaxy S9 and Bose [QuietComfort 20 Acoustic Noise Cancelling] headphones with Spotify.Previously, I could triple-c...

  • Music Fan
  •   Plan Premium Device Samsung Galaxy S9 Operating System Android 10  Spotify version 9.0.46.496   My Question or Issue I’m having an issue with my Galaxy S9 and Bose [QuietC...
  • cian2199
  • Music Fan
  • 114 Views
  • 2 replies
  • 0 likes
  • 114 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music stops playing about ten seconds in

I start playing Spotify through the widget on my phone, and about ten seconds into the song it stops. It only starts again when I open the app specifically and keep it open on my phone even when the phone is locked. Any other app being open stops the...

  • Visitor
  • I start playing Spotify through the widget on my phone, and about ten seconds into the song it stops. It only starts again when I open the app specifically and keep it open on my phone even when the ...
  • gosir
  • Visitor
  • 4261 Views
  • 5 replies
  • 0 likes
  • 4261 Views
  • 5 replies
  • 0 likes

Cover art won't let me add more than 1 image

I've been trying to make some cover art for my Playlist but it only let's me add 1 then no more

  • Visitor
  • I've been trying to make some cover art for my Playlist but it only let's me add 1 then no more
  • Bittencourt
  • Spotify Star
  • 43 Views
  • 1 replies
  • 0 likes
  • 43 Views
  • 1 replies
  • 0 likes

Superuser Contribution Filters in Your Episodes reset/not saved

This should be submitted as a bug. All settings and filters are not saved after navigating away from Your Episodes

  • Casual Listener
  • This should be submitted as a bug.   All settings and filters are not saved after navigating away from Your Episodes
  • thrushd
  • Visitor
  • 1386 Views
  • 18 replies
  • 4 likes
  • 1386 Views
  • 18 replies
  • 4 likes

Superuser Contribution [Connect] Disable automatic switching between devices

Spotify Connect is great but the automatic switching is not for everyone. Please allow us to disable automatic switching between devices. I understand Spotify doesn't like user to play in more than one device and I am happy with that, but the applica...

  • Casual Listener
  • Spotify Connect is great but the automatic switching is not for everyone.   Please allow us to disable automatic switching between devices. I understand Spotify doesn't like user to play in mo...
  • fersarr1
  • Music Fan
  • 74485 Views
  • 158 replies
  • 123 likes
  • Connect
    Desktop
  • 74485 Views
  • 158 replies
  • 123 likes

I can't download my music in two devices.

Hi, I have a problem. I can't download music from my library on two devices. For example, my main device has offline mode and can download the music, but the second device cannot download if the first device has the music. If I delete the music from ...

  • Newbie
  • Hi, I have a problem. I can't download music from my library on two devices. For example, my main device has offline mode and can download the music, but the second device cannot download if the firs...
  • Amay
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • Android
  • 76 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Wear OS app keeps watch always awake

PlanPremiumCountryUnited KingdomDevicePixel Watch (1st Gen) with Pixel 7 ProOperating SystemWear OS 5.0 on watch,Android 15 on phone My Question or IssueWith the latest version of the Spotify app on Wear OS the app no longer respects the watch gestur...

  • Regular
  • Plan Premium Country United Kingdom Device Pixel Watch (1st Gen) with Pixel 7 Pro Operating System Wear OS 5.0 on watch, Android 15 on phone   My Question or Issue With the lates...
  • Rothlo
  • Regular
  • 2722 Views
  • 36 replies
  • 3 likes
  • 2722 Views
  • 36 replies
  • 3 likes

Superuser Contribution I keep adding a family member and it keeps deleting his account.

I keep adding my son onto my Spotify family account and it shows up for like 5 minutes and then it gets deleted from my plan members. This happens over and over and I have contacted support about it before and they said they fixed it but they didn't....

  • Casual Listener
  • I keep adding my son onto my Spotify family account and it shows up for like 5 minutes and then it gets deleted from my plan members. This happens over and over and I have contacted support about it ...
  • AlejaR
  • Moderator
  • 164 Views
  • 3 replies
  • 0 likes
  • 164 Views
  • 3 replies
  • 0 likes

Volume safety on my phone kicks in after 15 minutes

PlanPremiumCountryNorwayDeviceMotorola Edge 30Operating SystemAndroid 14 My Question or Issue So I get in my car, start Spotify and get driving with the volume on my phone set to max, while I adjust the volume of the music with my car's audio control...

  • Roadie
  • Plan Premium Country Norway Device Motorola Edge 30 Operating System Android 14   My Question or Issue   So I get in my car, start Spotify and get driving with the volume on my p...
  • Bittencourt
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution "Your Episodes" broken 15s skip on Android Auto

PlanPremiumCountryUSADevicePixel 8a & Android Auto (Toyota)Operating SystemAndroid 14 Recently, Spotify's Android Auto controls broke for podcasts, but only for "Your Episodes" playlist. 15s skip forward and backward were replaced with skip ahead and...

PXL_20240910_191930605.MP.jpg PXL_20240910_191855712.jpg
  • Gig Goer
  • Plan Premium Country USA Device Pixel 8a & Android Auto (Toyota) Operating System Android 14   Recently, Spotify's Android Auto controls broke for podcasts, but only for "Your Episo...
  • user29182
  • Casual Listener
  • 12748 Views
  • 87 replies
  • 52 likes
  • 12748 Views
  • 87 replies
  • 52 likes

Superuser Contribution Cannot dowload albums on adroid phone

PlanPremiumCountry Austria DeviceSamsung Galaxy A6 My Question or IssueHI All, I cannot dowload albums for a couple of months now.I did the following troubleshooting:I have enough space on your deviceI re-installed the appCleared cacheInternet connec...

  • Newbie
  • Plan Premium Country Austria   Device Samsung Galaxy A6     My Question or Issue HI All,  I cannot dowload albums for a couple of months now. I did the following trou...
  • OscarDC
  • Moderator
  • 332 Views
  • 3 replies
  • 0 likes
  • 332 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android app not opening if internet disabled and offline mode disabled

After one of the previous updates, I don't remember which, my Android app does not load if my internet is disabled but offline mode is also disabled, it only loads if I enable offline mode, or if I turn on the internet, thing that was happening befor...

  • Newbie
  • After one of the previous updates, I don't remember which, my Android app does not load if my internet is disabled but offline mode is also disabled, it only loads if I enable offline mode, or if I t...
  • Dessi
  • Moderator
  • 320 Views
  • 8 replies
  • 1 likes
  • 320 Views
  • 8 replies
  • 1 likes

Superuser Contribution Can't download songs offline on Samsung Galaxy Watch 4

PlanPremium (Weekly)CountryIndiaDeviceSamsung Galaxy Watch 4Operating SystemWear OS 3 IssueThe issue I'm facing is that I have given storage permission to the app on my smartwatch but still I'm not able to download the songs for offline play.

  • Visitor
  • Plan Premium (Weekly) Country India Device Samsung Galaxy Watch 4 Operating System Wear OS 3   Issue The issue I'm facing is that I have given storage permission to the app on my smart...
  • Jasperbrands-nl
  • Casual Listener
  • 3732 Views
  • 10 replies
  • 1 likes
  • 3732 Views
  • 10 replies
  • 1 likes

Spotify STOP DOWNLOADING CACHE ON MY DEVICE!!

I want Spotify to download and store songs in cache when not required !! Add an option in settings to stop using cache downloading claiming to be an offline backup for no reason whatsoever This user had the same problem that doesn't seem to be fixed ...

  • Casual Listener
  • I want Spotify to download and store songs in cache when not required !!  Add an option in settings to stop using cache downloading claiming to be an offline backup for no reason whatsoever&nbsp...
  • 87 Views
  • 0 replies
  • 0 likes
  • 87 Views
  • 0 replies
  • 0 likes

Spotify rodando no pc e no celular

PlanPremiumCountry BrazilDeviceLG X PowerOperating SystemAndroid 6.0.1 Pessoal, boa tarde, estou usando o Spotify no pc e ele fica abrindo no celular também, alguem ja teve esse problema? Ta destruindo o tempo de bateria do meu celular. Alguem sabe c...

  • Casual Listener
  • Plan Premium Country  Brazil Device LG X Power Operating System Android 6.0.1  Pessoal, boa tarde, estou usando o Spotify no pc e ele fica abrindo no celular também, alguem ja ...
  • Bialetcia
  • Visitor
  • 2228 Views
  • 4 replies
  • 0 likes
  • 2228 Views
  • 4 replies
  • 0 likes

Superuser Contribution Skip button

PlanFree/PremiumCountryUSADeviceOnePlus Nord N300 When my screen is locked, when I press the skip 30 back button, it just skips forward and its been like since I started using Spotify on my this phone

  • Newbie
  • Plan Free/Premium Country USA Device OnePlus Nord N300   When my screen is locked, when I press the skip 30 back button, it just skips forward and its been like since I started using Spot...
  • OscarDC
  • Moderator
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problem with playlists containing only podcasts.

PlanPremiumCountrySpainDeviceSamsung A42Operating SystemAndroid My Question or IssueI just realized that when a playlist only contains podcast episodes, the shuffle or sequential playback icon has disappeared.All the episodes play randomly and not in...

  • Casual Listener
  • Plan Premium Country Spain Device Samsung A42 Operating System Android   My Question or Issue I just realized that when a playlist only contains podcast episodes, the shuffle or sequen...
  • Vasil
  • Moderator
  • 771 Views
  • 10 replies
  • 1 likes
  • playlist
  • 771 Views
  • 10 replies
  • 1 likes