Error code: 30




United Arab Emirates


Macbook Pro late 2019

Operating System



My Question or Issue

I repeatedly get the firewall error message and I've run every fix suggested on this community. It simply refuses to work. It works perfectly on my Android phone however.


Screen Shot 2020-03-05 at 9.24.50 PM.png

Hey there folks,


Thanks for reporting this here in the Community!


Our tech teams are currently looking into this.


If you're unable to log in and see this error message, we'd fist recommend trying the following:

  • Perform a clean reinstall with the steps here
  • Check the firewall on your device and make sure Spotify is "whitelisted"
  • Disable any antivirus software temporarily to see if that helps - if it does, make sure to set Spotify as an exception
  • Turn off any VPN, if in use
  • Check that the proxy settings are set to default (auto-detect)
  • Check the host files (steps can be found here for Windows device and here for MacOS devices)
  • Switching to another internet connection (WiFi, mobile data via tethering, or going direct via LAN cable)
  • Using other devices and a different computer, if available
  • Try logging in with a different account to see if that helps
  • Accessing the Spotify Web Player before re-attempting to log back in to the desktop client
  • Running Spotify on Safe Mode

If the issue persists, feel free to add your +VOTE to this thread and make sure you've subscribed in order to get the latest news here.


For now we'd recommend always keeping your Spotify app and all devices fully up-to-date.



Related Issues


Hi there, I am experiencing an issue shown in the subject and the picture below:





United Kingdom



Operating System

Windows 10


My Question or Issue

This isn't the only thing I have a problem with: Google ad pages won't work for me either and I believe that it's one error causing these problems. If anybody knows how to even get Spotify to work, help would be appreciated 


Thanks in advance: Krys


Same issue.

Spotify (Free) worked on Windows 10 v1909.

I executed "Reset To Factory" to have just a clean instance of Windows 10 v1909 with all Windows Updates. & after,  installed only 4 programs: Avira AV, Netflix, Spotify, & VLC.


Now, 'Spotify Client' refuses to login & asks me to check Firewall or Proxy Settings (Error Code 30).

1. I tried to disable Windows Firewall,

2. I tried to update Proxy Settings to: No Proxy.

None helped.





Hey are you also having trouble opening google ad pages by any chance or is it only an error with Spotify?


J'ai le même problème "code erreur 30" Lors de la connexion et j'ai aucun problème avec Google pour ma part, je pense donc que c'est un problème de Spotify. Ça m'enerve 😞

I did the same. Going from Windows 10 version 1909 back to version 1903, disabling Windows Firewall, Updating Proxy settings to: No Proxy and nothing helped. 😞

Everything worked fine before.
Rock Star 16
Rock Star 16

Hi all! ( @Bankerr @Kryzeg @Jojo40 @nnezi )

Welcome to the Spotify Community! In this case I'd recommend doing a complete Clean Reinstall you can do this by following all in the instructions in this article over on the Community here!


Let me know how it goes! 




I have this same problem as well. Doing a clean reinstall doesn't work for me either.

Rock Star 16
Rock Star 16

I’ve had some updates behind the scenes, could you guys give this ago and let me know what happens!

Open Notepad as an administrator (right-click - Open as Administrator)

go to File - Open and navigate to C:\Windows\System32\drivers\etc

Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open

When the file is open, you will see a block of text with # in front of each line and might see entries like website.com127.0.0.1

Check for any entries with Spotify in the address. Examples may look like: weblb-wg.gslb.spotify.com0.0.0.0

If you do find any lines with Spotify, please remove them

Save your changes and restart Spotify


it works.

Casual Listener

Removing spotify from my host files worked, my question is, how the heck did the entry get put in there in the first place. i know i dont ever poke around in my hosts file.