Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Playback issues related to the next song in the queue

We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing View become greyed out, thus preventing advancing to the next track.

Hey there, folks,

 

Thanks for your patience while we looked into this issue.

 

We're happy to announce that the queue playback should now be functioning properly for everyone running app version 9.0.8 (iOS and Android) and 1.2.53.440 (desktop). If you don't see the update on your end just yet, rest assured it's coming your way in the next couple of days.

 

To ensure you're running the latest version of Spotify available, it's worth performing a clean reinstall of the app.

 

If you're still having trouble with playback or anything else, you can post a new thread in the relevant Help board here.

 

Cheers 🤘

Comments
deezer_1
Ender811
I was listening to a playlist and added a song into the queue, however it does not play the song and the all the music stops. I have to clear the queue to continue listening. This does not happen on the website version and I can queue songs normally.
Manolo754

The exact same thing has been happening to me since yesterday.

Ac3m3a1

My query is that I am trying to add music to my queue on my Ipad this issue occurred i believe yesterday, the first selected song will play completely fine however the next song in the queue will freeze and won’t play at all. I would like to know why this is happening and how i can fix this

image.jpg
image.jpg
After a song is finished whole app stops and no music can be played, there is no other way than to close app and start over but after one song the same thing happens. Reinstall doesn't help
aonoiii

YES!!! This bothers me soooo much, I need to click another song every time. 

MetallicSoul

I'm also struggling with the same thing, it's so frustrating. I hope they respond and give a solution soon. No restarting, no re-installing work.

MetallicSoul

I'm just like that, no restart or re-installing works, it's so frustrating, i'm here for the same reason, hopefully they give a solution soon.

MetallicSoul
I have tried with restarting, re-installing and everything logical but i'ts still the same, always after just one song the whole app stops (also in web ) and don't reproduce what's next on the album or playlist, I have to manually click on the next song to heard it, and after it's over the same cycle repeats. ¿What can I do? I've seen other people with the same problem and it's frustrating.
In years and years of using the app this is the first time I've ever got an error.
OmG1G1
Every time I play my music, it stops at the end of the song and just goes silent. If there's an ad after the song, it plays the ad and then stops playing after the ad. I reinstalled the app yesterday and it worked but I tried playing music today and it still had the same problem. I'm on an android, by the way.