Help Wizard

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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Songs aren't streaming on Apple Watch

Hey folks, 


We're getting reports from Apple Watch users that songs aren't streaming. 


Stay tuned to the Status Update for more info.

Hi everyone,


Thank you for your patience and input so far.


We're setting this issue to Not Right Now as we're unable to provide an exact timeline for a fix at this moment. However, rest assured this will remain on our internal teams' radar and we'll check back in here with a new status when we have any new information to share.


In the meantime, make sure to always keep the app up to date.


Take care.


I have given up on Spotify.   You basically forced me back to Apple Music.   Good job Spotify.  Good effort.  


I have Apple watch OS 10 and iPhone 15. I noticed that the currently played song is not updated on my watch. Meanwhile. Play/Pause, Next/Back work fine. The same applies to my iPhone and watch when I listen to the music on my Macbook.