Users on Android devices can't play content in Offline mode

[Yordan]

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a “You’re currently offline” error is displayed.

[Astamare]

Black screen at offline startup on two different android mobiles for several months already. I again and again contacted the support and went through the whole long deleting and reinstalling routine without any solution. I have no idea why the technicians can't manage the task although it happened after an update months ago. My yearly subscription ends in november and I don't think I'll extend ist... We are asked to pay on top for audiobooks now but the tecnical works aren't done for so many months...

[JoJoh1]

That`s it😉

[Hexanumeric]

The app wont start (gets stuck with a black screen) when the phone is in airplane mode and the app is not in offline mode. 

I'm running Android 12 on a Ulefone X11 pro.

[Astamare]

@Hexanumeric You're so right!!! I just have to switch off the flight mode during the start up of the app and then it works, although I prevent it from downloading any data and imeadiately turn on the flight mode again after Spotify is running. So great, juhuuu. Such a simple solution and the whole support has no idea about it for months... Thanks!!!

[Yordan]

Hey folks,

I'd recommend updating the app to the latest version (should be 9.0.76) to see if that does the trick.

Let us know how it goes 👍

[JoJoh1]

If that would work, we wouldn't post that it doesn`t🙁

[Deniil]

Last time I got on a plane I also experienced this issue.

Real-life scenario:

Don't use spotify for some days (what I actually mean by this is that it's not running in the background).

Get on a plane.

Put phone in flight mode.

Start spotify to enjoy your (since long) previously downloaded playlist.

Spotify won't work at all. --> ERROR

The fix is to detect lack of internet and *automatically* enter offline mode and offer access to previously downloaded playlists.

Requiring users to manually go into spotiy and enable offline mode *before* getting on a plane, or entering a hike in the mountains and losing internet is just silly UX. Your "offline mode" should not be a setting, but a completely automatic behaviour depending on the current internet status.

[Lukaidoo]

Finally It got this fixed on my Galaxy A55, such a shame for a multibilion-dolar company that took so long to fix an issue.

[BANANA777]

I have the same issue, for months now. Without internet service, the app only loads a blank, black screen. The widget says "Spotify is offline". Can't listen to downloaded content. If I have the app running while in a service zone, and then lose service, it will continue to play downloaded content fine. But if I start it up somewhere I don't have service, it will not work. This has been the case for months, on two different cell phones (just got a new android, same issue). I have tried all the attempted fixes and it is not fixed. It does not work. I'm not getting what I'm paying for.

[malvinbruku]

Spotify team y'all still can't fix this? It's been months. C'mon 😞