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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Spotify not working on Amazon Fire TV

It no longer works on my Fire TV. I cannot log in or stream to it. None of the solutions on here work.

  • Casual Listener
  • It no longer works on my Fire TV. I cannot log in or stream to it. None of the solutions on here work.   
  • Ver
  • Spotify Legend
  • 130302 Views
  • 488 comments
  • 2215 likes
  • Connect
  • Fixed
  • 130302 Views
  • 488 comments
  • 2215 votes

Spotify + Chromecast Audio Connection Keeps Dropping

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13 My Question or Issue Hi. We have 3 Chromecast Audio devices on my home network connected via a single Motorola MG73...

  • Casual Listener
  • ...hromecast Audio devices on my home network connected via a single Motorola MG7315 modem/router. All devices are confirmed to be running the latest firmware. We cast Spotify from either an iPhone XR o...
  • mikkelsvold
  • Newbie
  • 50154 Views
  • 338 comments
  • 796 likes
  • chromecast
    Connect
  • Not Right Now
  • 50154 Views
  • 338 comments
  • 796 votes

[Connect] Can't play songs saved to Your Library on Connect devices

Hey folks, We’re receiving reports that it's not possible to play certain songs on Connect devices. First, we'd recommend trying a clean reinstall of the app on your device by following the steps here. If after that you’re still experiencing the issu...

  • Spotify Legend
  • Hey folks,   We’re receiving reports that it's not possible to play certain songs on Connect devices.   First, we'd recommend trying a clean reinstall of the app on your device by f...
  • gg52
  • Newbie
  • 44182 Views
  • 234 comments
  • 235 likes
  • Connect
  • Fixed
  • 44182 Views
  • 234 comments
  • 235 votes

Tinder asking me to sign up for Spotify

I am trying to connect my tinder to Spotify, however when I click the Connect button, it opens my Spotify app and tells me to sign up for Spotify. I have checked and I am already logged into Spotify, the app is up to date, and it’s still saying I nee...

  • Casual Listener
  • I am trying to connect my tinder to Spotify, however when I click the Connect button, it opens my Spotify app and tells me to sign up for Spotify. I have checked and I am already logged into S...
  • Sinellia83
  • Newbie
  • 11325 Views
  • 43 comments
  • 149 likes
  • Connect
  • Fixed
  • 11325 Views
  • 43 comments
  • 149 votes

Connection Issues for users with the ISP Windstream

Hello I've been trying to get into my Spotify web player on my work PC. (Work PC - hence the web player and not the desktop app) The entire screen shows as white with all of the menu options mashed to the left just under my profile picture. I have cl...

  • Casual Listener
  • Hello   I've been trying to get into my Spotify web player on my work PC.  (Work PC - hence the web player and not the desktop app)  The entire screen shows as white with all of ...
  • Chris
  • Spotify
  • 6531 Views
  • 152 comments
  • 13 likes
  • Connect
    Music
  • Fixed
  • 6531 Views
  • 152 comments
  • 13 votes

Spotify Connect with Pioneer XW-SMA4

Without warning, Spotify Connect has stopped connecting to my Pioneer wireless speaker. It fails across installations and on Android and Mac Desktop. My laptop still connects to the speaker for audio so the speaker is not the issue. I've tried re-ins...

  • Casual Listener
  • Without warning, Spotify Connect has stopped connecting to my Pioneer wireless speaker. It fails across installations and on Android and Mac Desktop.    My laptop still connects to the s...
  • Alfredo
  • Roadie
  • 2806 Views
  • 16 comments
  • 11 likes
  • Connect
  • Not An Issue
  • 2806 Views
  • 16 comments
  • 11 votes

Spotify Connect shuffling not working at all

Device: Android device and Windows PC Operating System Version: Windows 8 for PC and KitKat for AndroidSpotify Version: Latest Version 1.0.24.104.g92a22684Description: It seems to me that whenever I start a shuffle on my phone and transfer to play on...

  • Regular
  • ....g92a22684 Description:   It seems to me that whenever I start a shuffle on my phone and transfer to play on another device (my computer) via Spotify Connect, the same 20-30 songs are shuffled but n...
  • rockerjd
  • Newbie
  • 2047 Views
  • 16 comments
  • 17 likes
  • Connect
    shuffle
  • Closed
  • 2047 Views
  • 16 comments
  • 17 votes

[Connect] Yamaha receivers disabled in Device Picker

Hello, I have two Yamaha receivers, which are visible, but grayed out in the list Device Picker. There is a note next them: "Can't play this right now". I have a big bunch of other devices that work and to which Spotify can be connected to via WIFI o...

  • Regular
  • ...f other devices that work and to which Spotify can be connected to via WIFI or LAN.   My devices, which are working (all are in the same network, most via WIFI, some computers are connected v...
  • osavisaari
  • Visitor
  • 6761 Views
  • 20 comments
  • 4 likes
  • All Platforms
    Connect
  • Fixed
  • 6761 Views
  • 20 comments
  • 4 votes

Spotify Connect Shuffle Broken Completey

This is my third time posting this issue. The first time it was deemed not an issue and the second time a moderator requested more information and has now been over a month since I provided as much info as possible. This is definitley an issue/bug. T...

  • Regular
  • ...s much info as possible. This is definitley an issue/bug. This is the link to my last topic:   https://community.spotify.com/t5/Ongoing-Issues/Spotify-Connect-shuffling-not-working-at-all/idc-p...
  • Pukingpope
  • Regular
  • 1184 Views
  • 3 comments
  • 10 likes
  • Connect
    shuffle
  • Closed
  • 1184 Views
  • 3 comments
  • 10 votes

[Connect] Can't use 'play button' on filtered 'Liked Songs' list

Plan Premium Country Poland Device Dell Lattitude L5500 Operating System Windows 10 Desktop App + Google Chromecast My Question or Issue While streaming music to Chromecast I can't use 'play button' which appear on every song on the list. The problem...

  • Casual Listener
  • Plan Premium Country Poland Device Dell Lattitude L5500 Operating System Windows 10 Desktop App + Google Chromecast   My Question or Issue While streaming music to Chromeca...
  • e0hTA54Rqoxk
  • Visitor
  • 977 Views
  • 9 comments
  • 2 likes
  • Connect
  • Fixed
  • 977 Views
  • 9 comments
  • 2 votes

Spotify Connect not shuffling properly

Device: Android device and Windows PC Operating System Version: Windows 8 for PC and KitKat for AndroidSpotify Version: Latest Version 1.0.24.104.g92a22684Description: It seems to me that whenever I start a shuffle on my phone and transfer to play on...

  • Regular
  • ...escription:   It seems to me that whenever I start a shuffle on my phone and transfer to play on another device (my computer) via Spotify Connect, the same 20-30 songs are shuffled but not the entire p...
  • Zoie69
  • Newbie
  • 1553 Views
  • 8 comments
  • 8 likes
  • Connect
    shuffle
  • Not An Issue
  • 1553 Views
  • 8 comments
  • 8 votes

Spotify Connect is no longer working

After months of flawless activity, Spotify and no longer works between multiple devices. I have a new pixel phone, two MacBooks and a PC. I usually can see all of them on Spotify connect I play a song and now none of them appear. When I restart the d...

  • Casual Listener
  • After months of flawless activity, Spotify and no longer works between multiple devices. I have a new pixel phone, two MacBooks and a PC. I usually can see all of them on Spotify connect I play a s...
  • WuTangTan
  • Newbie
  • 1009 Views
  • 15 comments
  • 5 likes
  • Connect
  • Closed
  • 1009 Views
  • 15 comments
  • 5 votes

Spotify Connect with Bose Soundtouch

Since Friday April 7th, I've had issues remote controling my Bose speaker with Spotify mobile and desktop apps. I am a premium member, I see the speaker in the device list within the apps, select it, and it is stuck on "Connecting". Sometimes, I can ...

  • Regular
  • ...elect it, and it is stuck on "Connecting".   Sometimes, I can get 2 separate instances of spotify running at the same time(phone and speaker playing different content at the same time). &n...
  • lupoitaliano
  • Newbie
  • 4826 Views
  • 15 comments
  • 3 likes
  • Bose
    Connect
    soundtouch
    Spotify
    wifi
  • Closed
  • 4826 Views
  • 15 comments
  • 3 votes

Connect stopped seeing Pioneer XC-HM82 CD network reciever

Why has connect stopped working with this device. It's the only reason I have a family subscription. Is not in the Pioneer discontinued device list. No connect. No subscription. Simple.

  • Casual Listener
  • Why has connect stopped working with this device.  It's the only reason I have a family subscription.    Is not in the Pioneer discontinued device list.    No connect.&n...
  • Alfredo
  • Roadie
  • 605 Views
  • 2 comments
  • 2 likes
  • Connect
  • Closed
  • 605 Views
  • 2 comments
  • 2 votes

Spotify Connect not connecting

As per title. Spotify Connect no longer connecting to Sonos devices from Android Phone, Win10 laptop. All troubleshooting steps followed to no avail. Spotify accessible through Sonos controller app.Have removed account, re-authorised etc. with no suc...

  • Casual Listener
  • As per title. Spotify Connect no longer connecting to Sonos devices from Android Phone, Win10 laptop. All troubleshooting steps followed to no avail. Spotify accessible through Sonos controller a...
  • Alfredo
  • Roadie
  • 456 Views
  • 4 comments
  • 2 likes
  • Connect
    Hardware Partner
  • Closed
  • 456 Views
  • 4 comments
  • 2 votes

Music stops on PC and starts on Android without pressing anything

Hi, This is a weird one, when I'm playing spotify at work through my headphones, every now and then it will stop playing on the PC and start playing on my Android Phone. There is no warning, and I'm never actually on the Spotify program when it does ...

  • Casual Listener
  • ...arning, and I'm never actually on the Spotify program when it does happen. I have checked on the PC when this happens and as far as spotify connect is concerned, I am listening on the PC and the Android i...
  • Aimee_T
  • Roadie
  • 254 Views
  • 5 comments
  • 2 likes
  • Android
    Connect
    Desktop
    Windows
  • Closed
  • 254 Views
  • 5 comments
  • 2 votes

Not able to connect to Pinnel Supersound II

Not able to connect the spotify app to Pinell Supersounf II through Spotify connect. Worked the first time I tried it, then never again. I get the "connecting" messages it makes when it tries to connect, but then nothing. And songs continues to play ...

  • Casual Listener
  • Not able to connect the spotify app to Pinell Supersounf II through Spotify connect. Worked the first time I tried it, then never again. I get the "connecting" messages it makes when it tries to connect...
  • Ullisunny
  • Newbie
  • 5887 Views
  • 9 comments
  • 2 likes
  • Connect
    iOS
    Pinell
  • Fixed
  • 5887 Views
  • 9 comments
  • 2 votes

Spotify Connect stopped working on multiple receivers.

Since last week, Spotify connect stopped working. My AV Receiver is visible as an available device, but I can't assign it to stream music neither from my Win10 computer or from my Android 8.0 phone, or my Android 7.x tablet.Tried downgrading to the p...

  • Visitor
  • Since last week, Spotify connect stopped working. My AV Receiver is visible as an available device, but I can't assign it to stream music neither from my Win10 computer or from my Android 8.0 p...
  • Mathias_ON
  • Newbie
  • 2911 Views
  • 6 comments
  • 1 likes
  • Connect
    Hardware Partner
  • Not An Issue
  • 2911 Views
  • 6 comments
  • 1 votes

Is there anyway to disable Spotify Connect on Xbox One

Hi im having a problem at the minute as a student in a massive shared accomomodation with a shared network that literally allows anyone currently connected to network to connect to my console at anytime they want, in their name and change what im lis...

  • Casual Listener
  • Hi im having a problem at the minute as a student in a massive shared accomomodation with a shared network that literally allows anyone currently connected to network to connect to my console at a...
  • Alfredo
  • Roadie
  • 1695 Views
  • 1 comments
  • 1 likes
  • Connect
    FIX IT
    Xbox One
  • Closed
  • 1695 Views
  • 1 comments
  • 1 votes

Spotify Connect auto log-in on xbox vulnerability

I don't believe how insecure this is, I'm actually a student in a uni accommodation and one of my friends have spotify installed on his xbox one and I found out that my account was on his xbox because of spotify connect without asking for username or...

  • Casual Listener
  • ...box because of spotify connect without asking for username or password that's just insecure and I'm not going to stay on premium service or even spotify after that
  • abdulrahmanamir
  • Casual Listener
  • 348 Views
  • 2 comments
  • 1 likes
  • Android
    Connect
    security abuse freedom subscription
  • Not An Issue
  • 348 Views
  • 2 comments
  • 1 votes