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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Tinder asking me to sign up for Spotify

I am trying to connect my tinder to Spotify, however when I click the Connect button, it opens my Spotify app and tells me to sign up for Spotify. I have checked and I am already logged into Spotify, the app is up to date, and it’s still saying I nee...

  • Casual Listener
  • I am trying to connect my tinder to Spotify, however when I click the Connect button, it opens my Spotify app and tells me to sign up for Spotify. I have checked and I am already logged into S...
  • cabcallaway
  • Regular
  • 12603 Views
  • 45 comments
  • 150 likes
  • Connect
  • Fixed
  • 12603 Views
  • 45 comments
  • 150 votes

Spotify + Chromecast Audio Connection Keeps Dropping

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13 My Question or Issue Hi. We have 3 Chromecast Audio devices on my home network connected via a single Motorola MG73...

  • Casual Listener
  • ...hromecast Audio devices on my home network connected via a single Motorola MG7315 modem/router. All devices are confirmed to be running the latest firmware. We cast Spotify from either an iPhone XR o...
  • geopapa
  • Casual Listener
  • 55541 Views
  • 339 comments
  • 810 likes
  • Connect
  • Not Right Now
  • 55541 Views
  • 339 comments
  • 810 votes

Spotify not working on Amazon Fire TV

It no longer works on my Fire TV. I cannot log in or stream to it. None of the solutions on here work.

  • Casual Listener
  • It no longer works on my Fire TV. I cannot log in or stream to it. None of the solutions on here work.   
  • janeydempsey
  • Visitor
  • 146072 Views
  • 489 comments
  • 2215 likes
  • Connect
  • Fixed
  • 146072 Views
  • 489 comments
  • 2215 votes

[Connect] Can't use 'play button' on filtered 'Liked Songs' list

Plan Premium Country Poland Device Dell Lattitude L5500 Operating System Windows 10 Desktop App + Google Chromecast My Question or Issue While streaming music to Chromecast I can't use 'play button' which appear on every song on the list. The problem...

  • Casual Listener
  • Plan Premium Country Poland Device Dell Lattitude L5500 Operating System Windows 10 Desktop App + Google Chromecast   My Question or Issue While streaming music to Chromeca...
  • e0hTA54Rqoxk
  • Visitor
  • 1173 Views
  • 9 comments
  • 2 likes
  • Connect
  • Fixed
  • 1173 Views
  • 9 comments
  • 2 votes

[Connect] Can't play songs saved to Your Library on Connect devices

Hey folks, We’re receiving reports that it's not possible to play certain songs on Connect devices. First, we'd recommend trying a clean reinstall of the app on your device by following the steps here. If after that you’re still experiencing the issu...

  • Spotify Legend
  • Hey folks,   We’re receiving reports that it's not possible to play certain songs on Connect devices.   First, we'd recommend trying a clean reinstall of the app on your device by f...
  • gg52
  • Newbie
  • 47847 Views
  • 234 comments
  • 235 likes
  • Connect
  • Fixed
  • 47847 Views
  • 234 comments
  • 235 votes

[Connect] Yamaha receivers disabled in Device Picker

Hello, I have two Yamaha receivers, which are visible, but grayed out in the list Device Picker. There is a note next them: "Can't play this right now". I have a big bunch of other devices that work and to which Spotify can be connected to via WIFI o...

  • Regular
  • ...f other devices that work and to which Spotify can be connected to via WIFI or LAN.   My devices, which are working (all are in the same network, most via WIFI, some computers are connected v...
  • osavisaari
  • Visitor
  • 7592 Views
  • 20 comments
  • 4 likes
  • All Platforms
    Connect
  • Fixed
  • 7592 Views
  • 20 comments
  • 4 votes

Spotify Connect with Bose Soundtouch

Since Friday April 7th, I've had issues remote controling my Bose speaker with Spotify mobile and desktop apps. I am a premium member, I see the speaker in the device list within the apps, select it, and it is stuck on "Connecting". Sometimes, I can ...

  • Regular
  • ...elect it, and it is stuck on "Connecting".   Sometimes, I can get 2 separate instances of spotify running at the same time(phone and speaker playing different content at the same time). &n...
  • lupoitaliano
  • Newbie
  • 5782 Views
  • 15 comments
  • 3 likes
  • Bose
    Connect
    soundtouch
    Spotify
    wifi
  • Case Closed
  • 5782 Views
  • 15 comments
  • 3 votes

Spotify Connect Broken

Won't play through any device. It shows it playing, but no sound comes out.Reinstalled, restarted everything. No dice.Android app + web app.

  • Casual Listener
  • Won't play through any device. It shows it playing, but no sound comes out. Reinstalled, restarted everything. No dice. Android app + web app. 😞
  • Alfredo
  • Roadie
  • 183 Views
  • 2 comments
  • 0 likes
  • Connect
  • Case Closed
  • 183 Views
  • 2 comments
  • 0 votes

Connect stopped seeing Pioneer XC-HM82 CD network reciever

Why has connect stopped working with this device. It's the only reason I have a family subscription. Is not in the Pioneer discontinued device list. No connect. No subscription. Simple.

  • Casual Listener
  • Why has connect stopped working with this device.  It's the only reason I have a family subscription.    Is not in the Pioneer discontinued device list.    No connect.&n...
  • Alfredo
  • Roadie
  • 695 Views
  • 2 comments
  • 2 likes
  • Connect
  • Case Closed
  • 695 Views
  • 2 comments
  • 2 votes

Spotify on my phone no longer connects to a Spotify Connect device

In the last couple of days I received Spotify update on my Android. Since then, Spotify on my phone no longer connects to my Spotify Connect device. It finds it but it does not connect successfully. Spotify on my Windows PC does connect no problem. T...

  • Casual Listener
  • In the last couple of days I received Spotify update on my Android. Since then, Spotify on my phone no longer connects to my Spotify Connect device.   It finds it but it does not connect s...
  • ZullyB
  • Roadie
  • 459 Views
  • 2 comments
  • 0 likes
  • Android
    Connect
  • Case Closed
  • 459 Views
  • 2 comments
  • 0 votes

Not working on VSX-924

Hello, I see my Pioneer tuner (VSX-924) in my spotify app and on the desktop.But it will not connect to it..So frustrating....Please help!! Jean-Paul

  • Casual Listener
  • Hello,   I see my Pioneer tuner (VSX-924) in my spotify app and on the desktop. But it will not connect to it.. So frustrating.... Please help!!   Jean-Paul    
  • Hubo
  • Community Legend
  • 444 Views
  • 2 comments
  • 0 likes
  • Connect
    Pioneer
  • Not An Issue
  • 444 Views
  • 2 comments
  • 0 votes

Spotify Connect stopped working on multiple receivers.

Since last week, Spotify connect stopped working. My AV Receiver is visible as an available device, but I can't assign it to stream music neither from my Win10 computer or from my Android 8.0 phone, or my Android 7.x tablet.Tried downgrading to the p...

  • Visitor
  • Since last week, Spotify connect stopped working. My AV Receiver is visible as an available device, but I can't assign it to stream music neither from my Win10 computer or from my Android 8.0 p...
  • Mathias_ON
  • Newbie
  • 3103 Views
  • 6 comments
  • 1 likes
  • Connect
  • Not An Issue
  • 3103 Views
  • 6 comments
  • 1 votes

Supported or not supported (continued from a closed (?) thread)

@Alfredo, I see that I cannot continue the discussion here: https://community.spotify.com/t5/Ongoing-Issues/Spotify-Connect-on-wired-or-wireless-device/idc-p/4384224#M68932But I have another question. Here it says about custom integration being remov...

2018-02-10_11h41_20.png
  • Regular
  • @Alfredo, I see that I cannot continue the discussion here: https://community.spotify.com/t5/Ongoing-Issues/Spotify-Connect-on-wired-or-wireless-device/idc-p/4384224#M68932 But I have another q...
  • Perosales
  • Roadie
  • 625 Views
  • 4 comments
  • 0 likes
  • Connect
  • Not An Issue
  • 625 Views
  • 4 comments
  • 0 votes

Can't remove Spotify Connect device

I once played some music through a friends Denon receiver and ever since, I now have their receiver listed in my devices to play to. There's no way for me to remove it. The app on iOS has an option to remove from the list, but it just comes back afte...

  • Casual Listener
  • I once played some music through a friends Denon receiver and ever since, I now have their receiver listed in my devices to play to.  There's no way for me to remove it. The app on iOS has an o...
  • Leonardo
  • Roadie
  • 618 Views
  • 5 comments
  • 0 likes
  • Android
    Connect
    Desktop
    iOS
  • Fixed
  • 618 Views
  • 5 comments
  • 0 votes

Connection Issues for users with the ISP Windstream

Hello I've been trying to get into my Spotify web player on my work PC. (Work PC - hence the web player and not the desktop app) The entire screen shows as white with all of the menu options mashed to the left just under my profile picture. I have cl...

  • Casual Listener
  • Hello   I've been trying to get into my Spotify web player on my work PC.  (Work PC - hence the web player and not the desktop app)  The entire screen shows as white with all of ...
  • Chris
  • Spotify
  • 8657 Views
  • 152 comments
  • 13 likes
  • Connect
    music
  • Fixed
  • 8657 Views
  • 152 comments
  • 13 votes

Spotify Connect with Pioneer XW-SMA4

Without warning, Spotify Connect has stopped connecting to my Pioneer wireless speaker. It fails across installations and on Android and Mac Desktop. My laptop still connects to the speaker for audio so the speaker is not the issue. I've tried re-ins...

  • Casual Listener
  • Without warning, Spotify Connect has stopped connecting to my Pioneer wireless speaker. It fails across installations and on Android and Mac Desktop.    My laptop still connects to the s...
  • Alfredo
  • Roadie
  • 3340 Views
  • 16 comments
  • 11 likes
  • Connect
  • Not An Issue
  • 3340 Views
  • 16 comments
  • 11 votes

Spotify Connect suddenly not listing Alexa devices

All of a sudden today Spotify Connect is not showing my Alexa speakers. I tried both the Android and Windows desktop apps. This is crucial for me. Is there a general Spotify Connect outage, or is it purely a local problem? I tried delinking and relin...

  • Gig Goer
  • All of a sudden today Spotify Connect is not showing my Alexa speakers. I tried both the Android and Windows desktop apps. This is crucial for me. Is there a general Spotify Connect outage, or is i...
  • SergioDavid
  • Roadie
  • 498 Views
  • 2 comments
  • 0 likes
  • Alexa
    Connect
  • Case Closed
  • 498 Views
  • 2 comments
  • 0 votes

Spotify connect

My Spotify does not seem to be able to connect properly with my Bose Soundtouch 20 speaker. From Spotify it appears that the music is on but the speaker is unresponsive. Also Spotify does not seem to connect at all from the soundtouch app. I have tri...

  • Casual Listener
  • My Spotify does not seem to be able to connect properly with my Bose Soundtouch 20 speaker. From Spotify it appears that the music is on but the speaker is unresponsive. Also Spotify does not s...
  • Mara_F
  • Roadie
  • 126 Views
  • 2 comments
  • 0 likes
  • Connect
  • Case Closed
  • 126 Views
  • 2 comments
  • 0 votes

Some people are using my account via Spotify Connect

So some people have been using my account without permission via Spotify Connect. Today I encountered two different instances (and it has happened before too)... The first one quit pretty fast when I kept choosing my phone as playback device. The oth...

  • Casual Listener
  • So some people have been using my account without permission via Spotify Connect. Today I encountered two different instances (and it has happened before too)... The first one quit pretty fast when I...
  • Aimee_T
  • Roadie
  • 168 Views
  • 3 comments
  • 0 likes
  • Connect
  • Case Closed
  • 168 Views
  • 3 comments
  • 0 votes

Select the audio target before playing the first song

This is a copy of an idea proposed here which was closed as being an issue (I do not agree but how can you argue on a closed idea) Currently, if I want to control my Sonos system from the Spotify app I need to first play the first song, then select t...

  • Gig Goer
  • This is a copy of an idea proposed here which was closed as being an issue (I do not agree but how can you argue on a closed idea)   Currently, if I want to control my Sonos system from the Sp...
  • Maria_B
  • Moderator
  • 433 Views
  • 5 comments
  • 0 likes
  • Android
    Connect
  • Not An Issue
  • 433 Views
  • 5 comments
  • 0 votes