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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

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Downtime September 14th, 2022: Web Player getting a 502 Bad Gateway Error

Hey folks, We've received some reports that users are unable to access the web player, as it shows a 502 Bad Gateway Error. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that users are unable to access the web player, as it shows a  502 Bad Gateway Error.   This is being investigated. 
  • Novy
  • Moderator
  • 1692 Views
  • 9 comments
  • 21 likes
  • Desktop
  • Fixed
  • 1692 Views
  • 9 comments
  • 21 votes

Google assistant not playing personalised playlists

PlanPremiumCountryAustraliaDeviceNest hub, home mini My Question or IssueEver since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists via voice commands. I can see the command come up on my next hub (eg hey Googl...

  • Casual Listener
  • Pla n P remium Country Australia Device Nest hub, home mini   My Question or Issue Ever since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists v...
  • Novy
  • Moderator
  • 4235 Views
  • 32 comments
  • 31 likes
  • Under investigation
  • 4235 Views
  • 32 comments
  • 31 votes

Local Files not appearing on Android

Hey folks, We've received some reports that imported Local Files on Android aren't showing up on. Most reports come from devices with versions of Android 9. To prevent any confusions, keep in mind that this is different from the regular Local Files s...

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that imported Local Files  on  Android aren't showing up on.  Most reports come from devices with versions of Android 9.   ...
  • AlejaR
  • Moderator
  • 3367 Views
  • 26 comments
  • 32 likes
  • Android
  • Fixed
  • 3367 Views
  • 26 comments
  • 32 votes

Spotify + Chromecast Audio Connection Keeps Dropping

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13 My Question or Issue Hi. We have 3 Chromecast Audio devices on my home network connected via a single Motorola MG73...

  • Casual Listener
  • Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13   My Question or Issue Hi. We have 3 Ch...
  • WiboP
  • Casual Listener
  • 47037 Views
  • 337 comments
  • 793 likes
  • chromecast
    Connect
  • Not Right Now
  • 47037 Views
  • 337 comments
  • 793 votes

User Stats not Showing in Heardle

Hey everyone!We've been receiving reports that you're not seeing your previous Heardle stats or streak data. This has been reported to the right folks and is being investigated

  • Moderator
  • Moderator
  • Hey everyone! We've been receiving reports that you're not seeing your previous Heardle stats or streak data. This has been reported to the right folks and is being investigated 🙂
  • jlm615
  • Newbie
  • 1859 Views
  • 28 comments
  • 1 likes
  • Other
  • Under investigation
  • 1859 Views
  • 28 comments
  • 1 votes

[PS5] Poor audio quality issue from PS4 persists on PS5 app

I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4 has had for over 5 years. For those who aren't awa...

  • Casual Listener
  • I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4...
  • alexjamesbutler
  • Newbie
  • 11481 Views
  • 42 comments
  • 38 likes
  • Other
  • Not Right Now
  • 11481 Views
  • 42 comments
  • 38 votes

"There was a problem" error when joining Premium Duo

Hey folks, We've received some reports that users are unable to join Premium Duo plans, as a "There was a problem" error is appearing. It seems to be only affecting users in Argentina for now. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that users are unable to join Premium Duo plans, as a "There was a problem" error is appearing. It seems to be only affecting users in Argentina for ...
  • MikeRotch76
  • Newbie
  • 1139 Views
  • 8 comments
  • 13 likes
  • Subscriptions
  • Fixed
  • 1139 Views
  • 8 comments
  • 13 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

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  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know b...
  • calamar-87
  • Music Fan
  • 11668 Views
  • 107 comments
  • 193 likes
  • Android
    Mobile
  • Not Right Now
  • 11668 Views
  • 107 comments
  • 193 votes

Equalizer won’t work with Airplay

I have iOS 13 updated on iPhone and ipadspotify premium the equalizer Won’t work with Airplay does work with playback thru device or with Airpods please helpAlan one of the below information is required. However, the more you provide the easier it wi...

  • Regular
  • I have iOS 13 updated on iPhone and ipad spotify premium  the equalizer  Won’t work with Airplay  does work with playback thru device or with Airpods    please help Al...
  • villanese
  • Newbie
  • 11243 Views
  • 62 comments
  • 0 likes
  • Won't Fix
  • 11243 Views
  • 62 comments
  • 0 votes

Sonos speakers not showing up on desktop app

Hey everyone,We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app.We'd like to take a closer look into this, so we've merged a fe...

  • Moderator
  • Moderator
  • Hey everyone, We've received reports about Sonos speakers not showing up on the desktop app.  They only appear in the Connect picker on desktop after selecting the device in the mobile app. ...
  • matteustace
  • Newbie
  • 4836 Views
  • 37 comments
  • 33 likes
  • Desktop
  • Not Right Now
  • 4836 Views
  • 37 comments
  • 33 votes

Liked Songs not synching or empty in the Desktop app

Hey there, We've received reports of users seeing an empty Liked Songs collection on the desktop app.

  • Moderator
  • Moderator
  • Hey there,   We've received reports of users seeing an empty Liked Songs collection on the desktop app.
  • Yordan
  • Moderator
  • 4284 Views
  • 39 comments
  • 3 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Not Right Now
  • 4284 Views
  • 39 comments
  • 3 votes

[Web Player] Blank search results when using advanced search syntax

Hey folks, We have noticed the following issue with the web player:When searching, results appear blank when using advanced search syntax (e.g. "artist:", "genre:", "track:", etc.). The issue is triggered when clicking away from the Top Results tab a...

  • Spotify Legend
  • Hey folks,   We have noticed the following issue with the web player: When searching, results appear blank when using advanced search syntax   (e.g. "artist:", "genre:", "track:...
  • Undeadhorrer
  • Newbie
  • 775 Views
  • 5 comments
  • 2 likes
  • Web Player
  • Fixed
  • 775 Views
  • 5 comments
  • 2 votes

Issues with accepting Blend invites

We've received reports that users are unable to accept Blend invites. When they try to do so, one of the following error messages is displayed: "Blend not found" "Something went wrong" "Link has expired" Alternatively, clicking the invite link just o...

  • Moderator
  • Moderator
  • We've received reports that users are unable to accept Blend invites. When they try to do so, one of the following error messages is displayed: "Blend not found" "Something went wrong" "Link ...
  • Isabelle16
  • Newbie
  • 2513 Views
  • 26 comments
  • 76 likes
  • Mobile
  • Fixed
  • 2513 Views
  • 26 comments
  • 76 votes

Shuffle play pauses music

PlanPremiumOperating SystemAndroid 7.0 My Question or IssueWhen I press the shuffle play button it pauses my music when it used to shuffle songs again. Is it supposed to do this? And if so, is there a way to make it do what it did before?

  • Regular
  • Plan Premium Operating System Android 7.0   My Question or Issue When I press the shuffle play button it pauses my music when it used to shuffle songs again. Is it supposed to do this? And...
  • SvenBaijards
  • Visitor
  • 7429 Views
  • 32 comments
  • 80 likes
  • Fixed
  • 7429 Views
  • 32 comments
  • 80 votes

Difficulties with payments and purchases in Nigeria

Hey folks, We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.

  • Spotify Legend
  • Hey folks,   We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.
  • Eni
  • Moderator
  • 26496 Views
  • 90 comments
  • 148 likes
  • Subscriptions
  • Fixed
  • 26496 Views
  • 90 comments
  • 148 votes

384Khz still not working.

So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted images are still in my account. So I really dont know w...

  • Regular
  • So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted imag...
  • baratacb
  • Newbie
  • 10919 Views
  • 24 comments
  • 25 likes
  • bug
  • Not An Issue
  • 10919 Views
  • 24 comments
  • 25 votes

[Desktop] Local Files appearing in Liked Songs

For some reason, a few of my local files have popped up in my liked songs and I can't get rid of them.

  • Casual Listener
  • For some reason, a few of my local files have popped up in my liked songs and I can't get rid of them. 
  • endonio
  • Newbie
  • 12991 Views
  • 90 comments
  • 99 likes
  • Desktop
  • Fixed
  • 12991 Views
  • 90 comments
  • 99 votes

[iOS] Sonos devices not appearing on Spotify Connect

I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing. Spotify Connect is there for my MacBook (when open) but none of the Sonos devices through Spotify Connect are appearing. All of the Sonos devices ...

  • Casual Listener
  • I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing.   Spotify Connect is there for my MacBook (when open) but none of the Sonos devices throu...
  • lordbrixton
  • Casual Listener
  • 13952 Views
  • 159 comments
  • 126 likes
  • iOS
  • Fixed
  • 13952 Views
  • 159 comments
  • 126 votes

Music cuts out briefly on Echo devices

We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice commands.

  • Moderator
  • Moderator
  • We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice comma...
  • Novy
  • Moderator
  • 26581 Views
  • 280 comments
  • 408 likes
  • Mobile
  • Fixed
  • 26581 Views
  • 280 comments
  • 408 votes

[Liked Songs] Play queue not sorting correctly after reopening Spotify

Plan Premium Country US Device Samsung Galaxy 9, Windows 10 PC Operating System Android, Windows 10,etc.) My Question or Issue I want to listen to my liked songs by title in alphabetical order, and I used to be able to do that. After being closed, th...

  • Casual Listener
  • Plan Premium Country US Device Samsung Galaxy 9, Windows 10 PC Operating System Android, Windows 10,etc.)   My Question or Issue I want to listen to my liked songs by title i...
  • sinner255
  • Newbie
  • 1224 Views
  • 8 comments
  • 7 likes
  • queue
    sorting
    Sorting Options
    Sync trouble
  • Not Right Now
  • 1224 Views
  • 8 comments
  • 7 votes