Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Check to see if the issue you might be experiencing has already been reported and what status it is at.
Hey folks! Some of you may get errors when trying to subscribe or change payment cards.This issue is on our radar and it's being looked into.
Hey folks! Some of you may get errors when trying to subscribe or change payment cards. This issue is on our radar and it's being looked into.
Moderator
1360 Views
2 comments
4 likes
We're getting reports from users who are unable to update their playlist cover or profile picture. Some are getting an error that their changes couldn't be saved and to try again.
We're getting reports from users who are unable to update their playlist cover or profile picture. Some are getting an error that their changes couldn't be saved and to try again.
Moderator
8649 Views
52 comments
3 likes
Hey folks, We received some reports from Android users that when clicking on the Discography section of an Audiobook, only see the latest audiobook release appears. However, in the artist profile, all of the Audiobooks can be seen. This is being inve...
Hey folks, We received some reports from Android users that when clicking on the Discography section of an Audiobook, only see the latest audiobook release appears. However, in the artist...
Moderator
1431 Views
7 comments
3 likes
Hey folks! You may have noticed that your Sound Capsules may not be updating properly! This is on our radar and it's being looked into
Hey folks! You may have noticed that your Sound Capsules may not be updating properly! This is on our radar and it's being looked into 🙂
Visitor
1974 Views
42 comments
2 likes
Hey folks, We've received a report of giant images in the discography page and bugged titles in the Web Player. We’ve passed your info on to the relevant team, who are currently looking into it. If you’re experiencing this issue, make sure to click +...
Hey folks, We've received a report of giant images in the discography page and bugged titles in the Web Player. We’ve passed your info on to the relevant team, who are currently...
Moderator
2442 Views
2 comments
2 likes
Hey folks, A heads-up that some components of the support site are currently down! This is being looked into and we'll keep you posted as soon as there's anything new to share Thanks for the patience!
Hey folks, A heads-up that some components of the support site are currently down! This is being looked into and we'll keep you posted as soon as there's anything new to share 🙂 T...
Moderator
2904 Views
2 comments
1 likes
We've received contacts from users with partner subscriptions managed through Vodafone reporting that their accounts were unexpectedly reverted to free.
We've received contacts from users with partner subscriptions managed through Vodafone reporting that their accounts were unexpectedly reverted to free.
Newbie
5399 Views
55 comments
1 likes
We're getting reports of various issues affecting Blends. Users might be getting a very low number of songs or not seeing tracks they've listened to. In some instances, Blends stopped refreshing.
We're getting reports of various issues affecting Blends. Users might be getting a very low number of songs or not seeing tracks they've listened to. In some instances, Blends stopped refreshing.
Newbie
1715 Views
13 comments
0 likes
We're seeing reports from users not being able to log in to Spotify or play music.
We're seeing reports from users not being able to log in to Spotify or play music.
Newbie
891 Views
10 comments
0 likes
Some Google services seems to be down and we're seeing reports that Spotify users are having issues accessing the service - both on mobile and desktop devices.
Some Google services seems to be down and we're seeing reports that Spotify users are having issues accessing the service - both on mobile and desktop devices.
Moderator
852 Views
2 comments
0 likes
Hi folks, We’re seeing reports from users in different markets that the Autoplay feature doesn't generate a new queue of songs.
Hi folks, We’re seeing reports from users in different markets that the Autoplay feature doesn't generate a new queue of songs.
Moderator
2014 Views
7 comments
0 likes
Hey folks! It's come to our attention that, for some of you the option to purchase additional Family plan slots is greyed out, and in some instances, it doesn’t appear at all. This is being looked into & we'll keep you posted
Hey folks! It's come to our attention that, for some of you the option to purchase additional Family plan slots is greyed out, and in some instances, it doesn’t appear at all. Thi...
Moderator
2112 Views
5 comments
0 likes
We're seeing reports that various 'Spotify.com' pages are down right now for some users.
We're seeing reports that various 'Spotify.com' pages are down right now for some users.
Moderator
2688 Views
2 comments
0 likes
Hey folks! We've noticed that podcasts have started appearing on the home screen of some managed accounts. This is being looked into!
Hey folks! We've noticed that podcasts have started appearing on the home screen of some managed accounts. This is being looked into! 🙂
Moderator
1953 Views
2 comments
0 likes
Hey folks! We received reports from some of you in Brazil that the Premium Individual page shows the error: "Something's gone wrong. Refresh this page or try again later. It may take some time to get things up again.” Some payment options may not be ...
Hey folks! We received reports from some of you in Brazil that the Premium Individual page shows the error: "Something's gone wrong. Refresh this page or try again later. It may take some ti...
Moderator
450 Views
2 comments
0 likes
Hey folks!We’re getting reports that some of you are unable to cancel your subscriptions or manage your plans on the Account overview page. This is being looked into.The issue also affects Family and Duo members.
Hey folks! We’re getting reports that some of you are unable to cancel your subscriptions or manage your plans on the Account overview page. This is being looked into. The issue also affects Fa...
Moderator
2208 Views
14 comments
0 likes
