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Ongoing Issues

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Forum Posts

[Android Auto] "Spotify doesn't seem to be working right now" error

Plan Premium Country Germany Device OnePlus 6T Operating System Android 10 My Question or Issue Longtime user never experienced any issue for years and years of enjoying great music and recommendations. I have Android Auto on the latest Seat Infotain...

  • Casual Listener
  •   Plan Premium Country Germany Device OnePlus 6T Operating System Android 10   My Question or Issue Longtime user never experienced any issue for years and years of en...
  • Sanzjr
  • Newbie
  • 45779 Views
  • 187 comments
  • 192 likes
  • Android
    Other
  • Fixed
  • 45779 Views
  • 187 comments
  • 192 votes

[Android] Equalizer missing in the app settings

Hey everyone, We're receiving reports from users that the equalizer is missing in the settings of the app. If you’re experiencing this issue, make sure to add your +VOTE. We'll be keeping everyone up to speed here, so make sure to subscribe to this t...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that the equalizer is missing in the settings of the app.    If you’re experiencing this issue, make sure to add your...
  • luciamagalova
  • Casual Listener
  • 14142 Views
  • 36 comments
  • 92 likes
  • Android
  • Fixed
  • 14142 Views
  • 36 comments
  • 92 votes

Queue changes after switching device with Spotify Connect

Plan Premium Country United States Device Across devices My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the queue on the new device is the entire shuffled playlist. Expected is it would...

  • Casual Listener
  • Plan Premium Country United States Device Across devices   My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the qu...
  • Dian
  • Moderator
  • 18124 Views
  • 87 comments
  • 263 likes
  • Desktop
    Mobile
  • Fixed
  • 18124 Views
  • 87 comments
  • 263 votes

Artist Profiles not loading on web player and desktop app

We've received reports that some artist profiles are not loading on the desktop app and web player. These profiles can still be accessed using the mobile app.

  • Moderator
  • Moderator
  • We've received reports that some artist profiles are not loading on the desktop app and web player. These profiles can still be accessed using the mobile app.
  • Vasil
  • Moderator
  • 1084 Views
  • 14 comments
  • 5 likes
  • Desktop
  • Fixed
  • 1084 Views
  • 14 comments
  • 5 votes

Downtime November 1st, 2022: Web Player not loading

Hey folks, We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see the following error message: upstream connect error or disconnect/reset before headers. reset reason: co...

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see the following error message: &nbsp...
  • MattSuda
  • Spotify Star
  • 16042 Views
  • 35 comments
  • 24 likes
  • Desktop
  • Fixed
  • 16042 Views
  • 35 comments
  • 24 votes

Free users hearing ads too frequently

Hey folks, We're receiving reports from free users about receiving too many ads. The reports describe hearing at least 2-3 ads after each song while on free. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions i...

  • Spotify Legend
  • Hey folks,   We're receiving reports from  free users about receiving too many  ads.  The reports describe hearing at least 2-3 ads after each song while on free. If yo...
  • Mnmlst
  • Visitor
  • 31131 Views
  • 46 comments
  • 169 likes
  • Desktop
    Mobile
    Web Player
  • Fixed
  • 31131 Views
  • 46 comments
  • 169 votes

Discover Weekly playlist not accessible

We've received reports from users having trouble opening their Discover Weekly. This appears to be happening across all platforms (Android, iOS, desktop, and the Web Player). This is currently being investigated.

  • Rising Star 3
  • Rising Star 3
  • We've received reports from users having trouble opening their Discover Weekly. This appears to be happening across all platforms (Android, iOS, desktop, and the Web Player).   This is cur...
  • Bittencourt
  • Spotify Star
  • 812 Views
  • 45 comments
  • 5 likes
  • Android
    Desktop
    Your Library
  • Fixed
  • 812 Views
  • 45 comments
  • 5 votes

[Web Player] Mini picture in picture player won't pause music

Hey folks, We're seeing reports that the pause button in the mini player is stuck and not working. We've just merged a few threads together to keep you all in the loop. We'll be keeping everyone up to speed here, so make sure to subscribe to this thr...

  • Moderator
  • Moderator
  • Hey folks,   We're seeing reports that the pause button in the mini player is stuck and not working . We've just merged a few threads together to keep you all in the loop.  &n...
  • robigouk
  • Composer
  • 3481 Views
  • 47 comments
  • 12 likes
  • Desktop
    Other
  • Fixed
  • 3481 Views
  • 47 comments
  • 12 votes

[India] Failed payment error

Plan Free/Premium Country India Device Redmi K20 Pro Operating System (Android 10) Recurring Payment Method (trying for): HDFC Debit Card (mastercard) My Question or Issue Not able to complete transaction with my Debit card. The entered details and a...

  • Casual Listener
  • Plan Free/Premium Country India Device Redmi K20 Pro Operating System (Android 10) Recurring Payment Method (trying for): HDFC Debit Card (mastercard)   My Question or Issue ...
  • ROUISADFJ
  • Newbie
  • 12422 Views
  • 61 comments
  • 115 likes
  • Debit Card
    india
    Premium 3 Month Trial
  • Fixed
  • 12422 Views
  • 61 comments
  • 115 votes

Android Auto - Spotify doesn't play offline

Android Auto suddenly is unable to play music in offline mode. Started after last Spotify update. The only way to display tracks that have been downloaded is to use cellular data (which it wouldn't supposed to be needed). Reinstalled both android aut...

  • Casual Listener
  • Android Auto suddenly is unable to play music in offline mode. Started after last Spotify update. The only way to display tracks that have been downloaded is to use cellular data (which it wouldn't s...
  • AtilaZro8
  • Visitor
  • 28473 Views
  • 260 comments
  • 280 likes
  • Fixed
  • 28473 Views
  • 260 comments
  • 280 votes

Google Assistant opens alternate song versions in Spotify

I got a new car that supports Android Auto (and Apple's CarPlay but that's irrelevant to this) so I purchased premium Spotify so I can just tell my car what to play. However since day one (3 months ago now?) I noticed a lot of songs don't default to ...

  • Casual Listener
  • I got a new car that supports Android Auto (and Apple's CarPlay but that's irrelevant to this) so I purchased premium Spotify so I can just tell my car what to play. However since day one (3 months a...
  • pfdm
  • Newbie
  • 14508 Views
  • 67 comments
  • 92 likes
  • Android
    Music
  • Fixed
  • 14508 Views
  • 67 comments
  • 92 votes

Missing Crossfade and Automix options on iOS

Hey there, We've received reports that the Autoplay and Crossfade options are missing on some iOS devices. We'll keep you posted in this thread as the resolution unfolds. We're sure it'll be resolved soon.

  • Moderator
  • Moderator
  • Hey there,   We've received reports that the Autoplay and Crossfade options are missing on some iOS devices. We'll keep you posted in this thread as the resolution unfolds.   We're ...
  • Yordan
  • Moderator
  • 869 Views
  • 20 comments
  • 4 likes
  • iOS
  • Fixed
  • 869 Views
  • 20 comments
  • 4 votes

Blend story not responsive

Hey there, We've received reports from users unable to interact with the Blend story, i.e. the Blend story being unresponsive. If you experience the same, make sure to subscribe to this thread and leave a vote so you can keep up to date with the late...

  • Moderator
  • Moderator
  • Hey there,   We've received reports from users unable to interact with the Blend story, i.e. the Blend story being unresponsive.   If you experience the same, make sure to subscribe...
  • Yordan
  • Moderator
  • 2919 Views
  • 33 comments
  • 38 likes
  • Other
  • Fixed
  • 2919 Views
  • 33 comments
  • 38 votes

Adding albums / EP's to playlists feature is disappeared

PlanPremiumCountry Device(Samsung Galaxy A50)Operating System(Android 9) My Question or IssueJust a couple of days before, I could " Add to Playlist " a whole album / EP, and now it's gone / I can't find it.It's a super useful feature and without it ...

  • Casual Listener
  • Plan Premium Country   Device (Samsung Galaxy A50) Operating System (Android 9)   My Question or Issue Just a couple of days before, I could " Add to Playlist " a whole album / EP...
  • joel_ms
  • Newbie
  • 31785 Views
  • 181 comments
  • 755 likes
  • Fixed
  • 31785 Views
  • 181 comments
  • 755 votes

Issues with accepting Blend invites

We've received reports that users are unable to accept Blend invites. When they try to do so, one of the following error messages is displayed: "Blend not found" "Something went wrong" "Link has expired" Alternatively, clicking the invite link just o...

  • Moderator
  • Moderator
  • We've received reports that users are unable to accept Blend invites. When they try to do so, one of the following error messages is displayed: "Blend not found" "Something went wrong" "Link ...
  • JLock1284
  • Casual Listener
  • 2779 Views
  • 27 comments
  • 77 likes
  • Mobile
  • Fixed
  • 2779 Views
  • 27 comments
  • 77 votes

Queue not working correctly when adding songs (iOS)

Plan Premium Country USA Device IPhone 6s Operating System IOS 11.4.1 Spotify Version 8.4.six nine.787 My Question or Issue As the subject says, the queue isn't working correctly. If I pick a song on a play list, then open the queue and drag a song t...

  • Casual Listener
  • Plan Premium Country  USA Device IPhone 6s Operating System IOS 11.4.1 Spotify Version 8.4.six nine.787  My Question or Issue  As the subject says, the queue isn'...
  • fo_vydtuk-a26
  • Newbie
  • 17687 Views
  • 96 comments
  • 181 likes
  • Queue bug
    queue error
  • Fixed
  • 17687 Views
  • 96 comments
  • 181 votes

How can I report an album that has an audio problem inside the service?

At first I thouight I was a mastering issue so I contacted the mastering engineer and he told me there was no problem on the recording, that after all he won a grammy because of that album. Went and bought the CD, bought some expensive hi-fi headphon...

  • Regular
  • At first I thouight I was a mastering issue so I contacted the mastering engineer and he told me there was no problem on the recording, that after all he won a grammy because of that album. Went and ...
  • Spoxx
  • Regular
  • 265 Views
  • 3 comments
  • 0 likes
  • album problem
    audio problem
  • Fixed
  • 265 Views
  • 3 comments
  • 0 votes

Blank Home Page

Hi I just log into my Spotify and my homepage is missing.Device: IPhone XSystem: IOS 10

52CE0228-6AE3-47B2-ABC3-03772F212D47.png
  • Casual Listener
  • Hi I just log into my Spotify and my homepage is missing. Device: IPhone X System: IOS 10  
  • josephd60
  • Roadie
  • 5995 Views
  • 34 comments
  • 39 likes
  • Fixed
  • 5995 Views
  • 34 comments
  • 39 votes

[Android][Playlists] Fast scrolling missing

For users like me, with playlists containing 1000+ songs, scrolling manually to get to the latest added song on Android will take a while. The removal of the fast scroll feature severly damaged the user experience. That being said, it's now easier to...

  • Casual Listener
  • For users like me, with playlists containing 1000+ songs, scrolling manually to get to the latest added song on Android will take a while. The removal of the fast scroll feature severly damaged the u...
  • qkachoo
  • Newbie
  • 14905 Views
  • 109 comments
  • 81 likes
  • Android
    Playlists
  • Fixed
  • 14905 Views
  • 109 comments
  • 81 votes

Downtime 29.9.22: New podcast episodes not playing

Hey folks,We're receiving multiple reports that some new podcasts are not playable in our app, both on the mobile version and the desktop version.

  • Moderator
  • Moderator
  • Hey folks, We're receiving multiple reports that some new podcasts are not playable in our app, both on the mobile version and the desktop version. 
  • Lyubka
  • Moderator
  • 1875 Views
  • 21 comments
  • 19 likes
  • Desktop
    Mobile
  • Fixed
  • 1875 Views
  • 21 comments
  • 19 votes