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[iOS] Error message "Something went wrong" when logging in while connected to mobile data

Hey everyone, We're receiving reports from users that when they try logging in to their account while using their mobile data, they get an error message "Something went wrong. Try again". According to the reports we're getting, it seems like this is ...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that when they try logging in to their account while using their mobile data, they get an error message "Something went wrong. Try again". ...
  • EUNICE10
  • Newbie
  • 2622 Views
  • 25 comments
  • 16 likes
  • iOS
  • Fixed
  • 2622 Views
  • 25 comments
  • 16 votes

Downtime [23 Oct 2023]: Subscriptions issues

Hey everyone! We're aware that right now there are some issues with trying to subscribe for Premium plans or joining any group plans like Family or Duo

  • Moderator
  • Moderator
  • Hey everyone!    We're aware that right now there are some issues with trying to subscribe for Premium plans or joining any group plans like Family or Duo
  • Novy
  • Moderator
  • 681 Views
  • 2 comments
  • 5 likes
  • Premium
  • Fixed
  • 681 Views
  • 2 comments
  • 5 votes

[Android] Volume spike when using Connect

Plan Premium Country The Netherlands Device / OS Laptop: Clevo laptop with an up-to-date Windows 10 Pro 1809 Phone: Samsung Galaxy S8 with Android 9 Receiver: Denon AVR-X3500H with latest Firmware (2600-9174-8102-0025) Spotify version on Windows: 1.1...

  • Casual Listener
  • Plan Premium Country The Netherlands Device / OS Laptop: Clevo laptop with an up-to-date Windows 10 Pro 1809 Phone: Samsung Galaxy S8 with Android 9 Receiver: Denon AVR-X3500H with la...
  • Abin01
  • Newbie
  • 20759 Views
  • 75 comments
  • 75 likes
  • Android
    Max
    maximized
    volume
    Volume Control
    Windows
  • Fixed
  • 20759 Views
  • 75 comments
  • 75 votes

Apple TV “Something went wrong Error 200”

We've received reports from Apple TV users that they get an error message "Something went wrong Error 200” attempting to open Spotify. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Apple TV users that they get an error message "Something went wrong Error 200” attempting to open Spotify.   This is being investigated.
  • jbbelpaire
  • Casual Listener
  • 1286 Views
  • 24 comments
  • 5 likes
  • Other
  • Fixed
  • 1286 Views
  • 24 comments
  • 5 votes

[iOS] Playlists not showing playlist creators after latest update

Hey folks! We noticed that playlists are not showing playlist creators after the latest update on iOS.This is being looked into  

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  • Moderator
  • Moderator
  • Hey folks!   We noticed that playlists are not showing playlist creators after the latest update on iOS. This is being looked into 🙂    
  • Yordan
  • Moderator
  • 5216 Views
  • 15 comments
  • 61 likes
  • iOS
    Your Library
  • Fixed
  • 5216 Views
  • 15 comments
  • 61 votes

Issues with searching profiles in the app

We've received reports that users are experiencing issues with searching profiles in the app. No profiles show up in the results and the "Profiles" filter is also missing. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that users are experiencing issues with searching profiles in the app. No profiles show up in the results and the "Profiles" filter is also missing.   This is bei...
  • modernistbread
  • Newbie
  • 834 Views
  • 15 comments
  • 4 likes
  • Accounts
  • Fixed
  • 834 Views
  • 15 comments
  • 4 votes

Cannot move playlists within folders and/or the folders themselves via drag-and-drop.

We've received reports across multiple threads that rearranging playlists within folders and/or the folders themselves via dragging and dropping does not work as expected on the Desktop app. In most cases, nothing happens when trying to rearrange the...

  • Moderator
  • Moderator
  • We've received reports across multiple threads that rearranging playlists within folders and/or the folders themselves via dragging and dropping does not work as expected on the Desktop app. In ...
  • Joan
  • Moderator
  • 1145 Views
  • 22 comments
  • 13 likes
  • Desktop
    Your Library
  • Fixed
  • 1145 Views
  • 22 comments
  • 13 votes

Users unable to add songs to a playlist on iOS devices

Hey folks, We've received reports that users are getting the error message "We couldn't open this link" when adding tracks on playlists on iOS. This is being investigated.

Lyubka_1-1694067930119.png
  • Moderator
  • Moderator
  • Hey folks,   We've received reports that users are getting the error message "We couldn't open this link" when adding tracks on playlists on iOS.   This is being investigated.&...
  • Spice903
  • Newbie
  • 54956 Views
  • 79 comments
  • 230 likes
  • iOS
  • Fixed
  • 54956 Views
  • 79 comments
  • 230 votes

[Android Auto] "Spotify doesn't seem to be working right now" error

Plan Premium Country Germany Device OnePlus 6T Operating System Android 10 My Question or Issue Longtime user never experienced any issue for years and years of enjoying great music and recommendations. I have Android Auto on the latest Seat Infotain...

  • Casual Listener
  •   Plan Premium Country Germany Device OnePlus 6T Operating System Android 10   My Question or Issue Longtime user never experienced any issue for years and years of en...
  • minyaen
  • Newbie
  • 56477 Views
  • 192 comments
  • 194 likes
  • Android
    Other
  • Fixed
  • 56477 Views
  • 192 comments
  • 194 votes

Mobile app isn't showing album covers in Your Library

Hey folks, We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this issue, make sure to add your +Vote to this thread.

  • Moderator
  • Moderator
  • Hey folks,   We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this i...
  • demarteg
  • Visitor
  • 30120 Views
  • 78 comments
  • 154 likes
  • Your Library
  • Fixed
  • 30120 Views
  • 78 comments
  • 154 votes

Can't Manage Family Plan Member

PlanPremiumCountryUKOperating SystemWindows 10 My Question or IssueI'm trying to manage a family plan member. They are visible under the family plan but when I click on them nothing happens.

  • Casual Listener
  • Plan Premium Country UK Operating System Windows 10   My Question or Issue I'm trying to manage a family plan member. They are visible under the family plan but when I click on them noth...
  • 5_aqn37-w2xo8
  • Newbie
  • 5310 Views
  • 50 comments
  • 10 likes
  • Premium for Family
  • Fixed
  • 5310 Views
  • 50 comments
  • 10 votes

"Play on Spotify" button missing in Instagram Stories

Plan Premium Country US Device iPhone 8 Plus Operating System iOS 12.2 Spotify App Version 8.5.3 My Question or Issue When I try to share a song to my Instagram story from the Spotify app, it posts without the Spotify sticker in the top left corner. ...

  • Casual Listener
  • Plan Premium Country US Device iPhone 8 Plus Operating System iOS 12.2 Spotify App Version 8.5.3   My Question or Issue When I try to share a song to my Instagram story f...
  • kavandave
  • Newbie
  • 30963 Views
  • 97 comments
  • 214 likes
  • Instagram
  • Fixed
  • 30963 Views
  • 97 comments
  • 214 votes

[Web Player] Empty Gray Bar under songs in Playlists on Spotify Free

Plan Free Country USA Device Laptop Operating System Windows My Question or Issue I am on spotify web player and I am having a problem that you can see in the picture below. There is a gray bar that is impeding me from seeing some of the songs on my ...

  • Casual Listener
  • Plan Free Country USA Device Laptop  Operating System Windows   My Question or Issue I am on spotify web player and I am having a problem that you can see in the picture...
  • mistletoe
  • Newbie
  • 5908 Views
  • 25 comments
  • 55 likes
  • Web Player
  • Fixed
  • 5908 Views
  • 25 comments
  • 55 votes

Users can't view theirs or other folks profiles

Hey everyone, We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms. An error is "Couldn't find that page, Search for something else?" is shown whenever a user visit anyone's profil...

  • Moderator
  • Moderator
  • Hey everyone,   We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms.   An error is "Couldn't find that pa...
  • -oe4n29wl_eq
  • Newbie
  • 7290 Views
  • 25 comments
  • 42 likes
  • Accounts
  • Fixed
  • 7290 Views
  • 25 comments
  • 42 votes

Play count not separated by commas

Hey folks! We noticed that the commas are missing from the play count, making the numbers difficult to read. This is being looked into

Vasil_0-1694613803635.png
  • Moderator
  • Moderator
  • Hey folks!   We noticed that the commas are missing from the play count, making the numbers difficult to read. This is being looked into 🙂    
  • Vasil
  • Moderator
  • 511 Views
  • 5 comments
  • 4 likes
  • Other
  • Fixed
  • 511 Views
  • 5 comments
  • 4 votes

Spotify loads slowly / goes unresponsive on iOS

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load at all and are unclickable. This behavior is current...

1.png
  • Moderator
  • Moderator
  • We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load a...
  • NameAlreadyTakn
  • Newbie
  • 11064 Views
  • 48 comments
  • 76 likes
  • iOS
  • Fixed
  • 11064 Views
  • 48 comments
  • 76 votes

[Subscription] Hulu cancelled after payment details updated

Hey folks, We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details. The right folks are aware of this and are currently looking into it. If you’re experiencing this issue, make sure t...

  • Spotify Legend
  • Hey folks,   We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details.   The right folks are aware of this a...
  • JosheoD
  • Newbie
  • 12671 Views
  • 43 comments
  • 354 likes
  • Subscription
  • Fixed
  • 12671 Views
  • 43 comments
  • 354 votes

Can't cancel subscription on account page

We've received reports that Premium users are unable to cancel their subscriptions from the account page. Nothing happens when clicking the Continue to cancel button. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Premium users are unable to cancel their subscriptions from the account page. Nothing happens when clicking the Continue to cancel button.   This is currentl...
  • joevanni99
  • Newbie
  • 1769 Views
  • 15 comments
  • 12 likes
  • Accounts
    Premium
    Subscriptions
  • Fixed
  • 1769 Views
  • 15 comments
  • 12 votes

Free users hearing ads too frequently

Hey folks, We're receiving reports from free users about receiving too many ads. The reports describe hearing at least 2-3 ads after each song while on free. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions i...

  • Spotify Legend
  • Hey folks,   We're receiving reports from free users about receiving too many  ads.  The reports describe hearing at least 2-3 ads after each song while on free. If you’...
  • Im_gone
  • Visitor
  • 47521 Views
  • 50 comments
  • 257 likes
  • Desktop
    Mobile
    Web Player
  • Fixed
  • 47521 Views
  • 50 comments
  • 257 votes

Add to queue option for playlists missing on Android devices

We've received reports from Android users that the Add to queue option is missing from the three dots menu on playlists. This is being investigated.

Screenshot_2023-09-09-12-55-32-607_com.jpg
  • Moderator
  • Moderator
  • We've received reports from Android users that the Add to queue option is missing from the three dots menu on playlists. This is being investigated.  
  • Yordan
  • Moderator
  • 1355 Views
  • 22 comments
  • 16 likes
  • Android
  • Fixed
  • 1355 Views
  • 22 comments
  • 16 votes