Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
We've received reports from iOS users about the Spotify widget being
invisible on their lock screen. When they attempt to view it from the
from the notifications bar while the phone is locked, it appears blank.
We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it app...
We're getting reports that some of you are unable to log in to your
accounts. There are two separate error messages: "You can't use Spotify
abroad for more than 14 days" and "incorrect email address and password"
despite using the correct login detai...
We're getting reports that some of you are unable to log in to your accounts.
There are two separate error messages: "You can't use Spotify abroad for more than 14 days" and "incorrect email a...
Some users have reported performance issues with the desktop
application. Users are able to log in to their accounts, but the app
then displays a black screen. This is being investigated.
Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.
Hey folks, We had received reports that some of you were experiencing
technical issues on your iOS devices (running version 8.8.72.623 or
higher). The app was crashing or the playback was suddenly stopping.The
issue was fixed but it seems it has resu...
Hey folks,
We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was ...
We're seeing reports that some users are unable to open the Spotify app
on their TVs. Some see a blank screen, others see a white rectangle or
the Spotify logo, and the app does not load any further. The issue seems
to appear on different operating s...
We're seeing reports that some users are unable to open the Spotify app on their TVs. Some see a blank screen, others see a white rectangle or the Spotify logo, and the app does not load any further....
Hey folks! We've been seeing reports that users are unable to see
playlists posted on profiles - both on their own profile and on the
profiles of other users. This might lead to some users not being able to
create new playlists, or browse their playl...
Hey folks!
We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users...
We've been getting reports that some users are not seeing the correct
number of Liked Songs in their Library. This is happening across
multiple platforms: Windows, Mac, iOS and Android. We are now
investigating this.
We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android.
We...
We're seeing reports that some users are unable to stream on their
Google devices. This seems to happen on both the desktop & mobile app,
as well as on different Google devices.
We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.
We’re receiving reports where the app causes the device to crash. The
issue seems to be affecting Google Pixel devices only.Some users also
mention that it takes a really long time to load the app. When hitting
play on a song, it flickers between the...
We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only. Some users also mention that it takes a really long time to load the ap...
We've received reports from free users who are unable to download
podcast episodes. Tapping the download icon results in an exclamation
mark, indicating that the attempt failed.
We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.
Hey folks, We've received some reports of users being unable to see the
green arrow icon for downloads on some of their downloaded songs.
However, it does show on the top of the downloaded playlist. The content
is still playable with no connection an...
Hey folks,
We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the down...
Hey there folks, We've received reports that users are having issues
when trying to subscribe to Premium or adding gift cards to their
accounts. We're currently investigating this. If you're experiencing
this, make sure not to retry to subscribe whil...
Hey there folks,
We've received reports that users are having issues when trying to subscribe to Premium or adding gift cards to their accounts.
We're currently investigating ...
Hey folks! We're seeing that some of you are experiencing issues with
the 'What's new' section. It seems that only a few artists show up on
the list and it's not updating completely.
Hey folks!
We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.
We're getting reports about intermittent issues with Web Player, Desktop
app, TV clients and partner devices. Users are reporting various error
messages in the app or web player. TV app, Playstation and other devices
might also experience issues with...
We're getting reports about intermittent issues with Web Player, Desktop app, TV clients and partner devices. Users are reporting various error messages in the app or web player. TV app, Playstation ...