Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
We've been getting reports that some users are not seeing the correct
number of Liked Songs in their Library. This is happening across
multiple platforms: Windows, Mac, iOS and Android. We are now
investigating this.
We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android.
We...
Some users have reported performance issues with the desktop
application. Users are able to log in to their accounts, but the app
then displays a black screen. This is being investigated.
Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.
We're getting reports that downloaded songs are not playing when the app
is not connected to the internet. The offline songs are grayed out but
shows that they are downloaded. When connected back to the internet,
same songs can be played without issu...
We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
We’re receiving reports where the app causes the device to crash. The
issue seems to be affecting Google Pixel devices only.Some users also
mention that it takes a really long time to load the app. When hitting
play on a song, it flickers between the...
We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only. Some users also mention that it takes a really long time to load the ap...
We're seeing reports that some users are unable to see content on their
Home screen. This seems to happen both on the mobile app and on desktop.
While some users only see videos on mobile, others only see Recently
played on desktop, or no content is ...
We're seeing reports that some users are unable to see content on their Home screen. This seems to happen both on the mobile app and on desktop.
While some users only see videos on mobile,...
Hey folks, We had received reports that some of you were experiencing
technical issues on your iOS devices (running version 8.8.72.623 or
higher). The app was crashing or the playback was suddenly stopping.The
issue was fixed but it seems it has resu...
Hey folks,
We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was ...
Hey folks, We've received some reports of users being unable to see the
green arrow icon for downloads on some of their downloaded songs.
However, it does show on the top of the downloaded playlist. The content
is still playable with no connection an...
Hey folks,
We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the down...
We've received reports from users who can't join the Family/Duo. An
error message "Address doesn't match" is displayed, even when entering
the exact same address as the plan manager.
We've received reports from users who can't join the Family/Duo. An error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.
Hey folks!We're seeing reports that the Android app is crashing. This
seems to affect Android 14 devices mostly. Some users are also seeing an
error message upon opening the app.
Hey folks! We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.
Hey folks! We're seeing that some of you are experiencing issues with
the 'What's new' section. It seems that only a few artists show up on
the list and it's not updating completely.
Hey folks!
We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.
Hey folks! We’ve been receiving reports that there is a total black
screen for plan managers when they access the 'Manage Members' tab from
the 'Account Overview' page.
Hey folks!
We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.
We've received reports from iOS users about the app getting
progressively slower after opening until it eventually crashes after a
couple of minutes of use.
We've received reports from iOS users about the app getting progressively slower after opening until it eventually crashes after a couple of minutes of use.
We're getting reports about intermittent issues with Web Player, Desktop
app, TV clients and partner devices. Users are reporting various error
messages in the app or web player. TV app, Playstation and other devices
might also experience issues with...
We're getting reports about intermittent issues with Web Player, Desktop app, TV clients and partner devices. Users are reporting various error messages in the app or web player. TV app, Playstation ...
Hey there folks, We've received reports that users are having issues
when trying to subscribe to Premium or adding gift cards to their
accounts. We're currently investigating this. If you're experiencing
this, make sure not to retry to subscribe whil...
Hey there folks,
We've received reports that users are having issues when trying to subscribe to Premium or adding gift cards to their accounts.
We're currently investigating ...
We've received reports from users who can't apply their student discount
from the SheerID confirmation email after being successfully verified.
The webpage shows a 404 error: "This page no longer exists."
We've received reports from users who can't apply their student discount from the SheerID confirmation email after being successfully verified. The webpage shows a 404 error: "This page no ...