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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

What's new section isn't fully updating

Hey folks! We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.

Moderator

Moderator

Hey folks!   We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.

AlejaR

Moderator

9659 Views

64 comments

39 likes

Accounts
Your Library
Fixed
  • 9659 Views
  • 64 comments
  • 39 votes

Can't stream to Google devices

We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.

Moderator

Moderator

We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.

chartz2

Regular

22147 Views

69 comments

16 likes

Other
Fixed
  • 22147 Views
  • 69 comments
  • 16 votes

"Address doesn't match" error when trying to join Family/Duo plans

We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.

Moderator

Moderator

We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.

Yordan

Moderator

13711 Views

30 comments

25 likes

Accounts
Premium family
Fixed
  • 13711 Views
  • 30 comments
  • 25 votes

Add/ Edit for Family & Duo members does not work

Hey folks! We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.

Moderator

Moderator

Hey folks! We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.

Yordan

Moderator

6270 Views

38 comments

28 likes

Accounts
Premium
Fixed
  • 6270 Views
  • 38 comments
  • 28 votes

Downtime 27th June: App crashing on Android

Hey folks!We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.

Moderator

Moderator

Hey folks! We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.

Maria

Moderator

7057 Views

35 comments

24 likes

Android
Fixed
  • 7057 Views
  • 35 comments
  • 24 votes

Users on the free service are unable to download podcasts

We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.

Moderator

Moderator

We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.

Yordan

Moderator

8357 Views

29 comments

16 likes

Desktop
Mobile
Other
Fixed
  • 8357 Views
  • 29 comments
  • 16 votes

Top Songs 2023 Playlist Missing

Hey folks! We’re receiving reports that the Top Songs 2023 Playlist is missing across multiple devices and markets. This is being looked into!

Moderator

Moderator

Hey folks!   We’re receiving reports that the Top Songs 2023 Playlist is missing across multiple devices and markets. This is being looked into!

Joan

Moderator

13331 Views

21 comments

13 likes

Other
Your Library
Fixed
  • 13331 Views
  • 21 comments
  • 13 votes

Spotify login issues

We're getting reports that some of you are unable to log in to your accounts. There are two separate error messages: "You can't use Spotify abroad for more than 14 days" and "incorrect email address and password" despite using the correct login detai...

Moderator

Moderator

We're getting reports that some of you are unable to log in to your accounts. There are two separate error messages: "You can't use Spotify abroad for more than 14 days" and "incorrect email a...

Ivelina

Moderator

16664 Views

16 comments

9 likes

Accounts
Fixed
  • 16664 Views
  • 16 comments
  • 9 votes

Issues loading the TV app

We're seeing reports that some users are unable to open the Spotify app on their TVs. Some see a blank screen, others see a white rectangle or the Spotify logo, and the app does not load any further. The issue seems to appear on different operating s...

Moderator

Moderator

We're seeing reports that some users are unable to open the Spotify app on their TVs. Some see a blank screen, others see a white rectangle or the Spotify logo, and the app does not load any further....

Maria

Moderator

12448 Views

57 comments

9 likes

Other
Fixed
  • 12448 Views
  • 57 comments
  • 9 votes

Home screen not working

We're seeing reports that some users are unable to see content on their Home screen. This seems to happen both on the mobile app and on desktop. While some users only see videos on mobile, others only see Recently played on desktop, or no content is ...

Moderator

Moderator

We're seeing reports that some users are unable to see content on their Home screen. This seems to happen both on the mobile app and on desktop.   While some users only see videos on mobile,...

aritus_77

Newbie

5983 Views

33 comments

13 likes

Desktop
Mobile
Fixed
  • 5983 Views
  • 33 comments
  • 13 votes

Can't update playlist cover or profile picture

We're getting reports from users who are unable to update their playlist cover or profile picture. Some are getting an error that their changes couldn't be saved and to try again.

Moderator

Moderator

We're getting reports from users who are unable to update their playlist cover or profile picture. Some are getting an error that their changes couldn't be saved and to try again.

Maria

Moderator

8076 Views

52 comments

3 likes

Other
Fixed
  • 8076 Views
  • 52 comments
  • 3 votes

[Developers] Intermittent error with email verification process

We're getting reports of intermittent issues with the email verification process on Spotify for Developers' website. Spotify is already investigating it internally and working on a fix. Please, give us more information about the steps you're taking a...

Spotify Star

Spotify Star

We're getting reports of intermittent issues with the email verification process on Spotify for Developers' website. Spotify is already investigating it internally and working on a fix. Please, ...

Luan

Spotify Star

9927 Views

81 comments

21 likes

Spotify for Developers
Fixed
  • 9927 Views
  • 81 comments
  • 21 votes

Random podcast episodes appear followed and downloaded

We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.

Moderator

Moderator

We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.

Vasil

Moderator

5054 Views

18 comments

17 likes

Other
Fixed
  • 5054 Views
  • 18 comments
  • 17 votes

App crashing, lagging and battery overheating on iOS devices

We've received reports from iOS users about the app getting progressively slower after opening until it eventually crashes after a couple of minutes of use.

Moderator

Moderator

We've received reports from iOS users about the app getting progressively slower after opening until it eventually crashes after a couple of minutes of use.

Yordan

Moderator

21643 Views

34 comments

9 likes

iOS
Fixed
  • 21643 Views
  • 34 comments
  • 9 votes

Downtime May 13: Support site pages not loading

Hey folks, A heads-up that some components of the support site are currently down! This is being looked into and we'll keep you posted as soon as there's anything new to share Thanks for the patience!

Moderator

Moderator

Hey folks,   A heads-up that some  components of the support site are currently down! This is being looked into and we'll keep you posted as soon as there's anything new to share 🙂 T...

Vasil

Moderator

2877 Views

2 comments

1 likes

Other
Fixed
  • 2877 Views
  • 2 comments
  • 1 votes

Share to Instagram Stories not working

We’re seeing reports that sharing content to Instagram Stories is not working properly. This seems to happen mostly on Android devices.

Moderator

Moderator

We’re seeing reports that sharing content to Instagram Stories is not working properly. This seems to happen mostly on Android devices.

Maria

Moderator

2489 Views

5 comments

4 likes

Android
Other
Fixed
  • 2489 Views
  • 5 comments
  • 4 votes

[Downtime 16.11.] Errors when trying to subscribe or change payment cards

Hey folks! Some of you may get errors when trying to subscribe or change payment cards.This issue is on our radar and it's being looked into.

Moderator

Moderator

Hey folks!   Some of you may get errors when trying to subscribe or change payment cards. This issue is on our radar and it's being looked into.

AlejaR

Moderator

1344 Views

2 comments

4 likes

Subscriptions
Fixed
  • 1344 Views
  • 2 comments
  • 4 votes

[iOS] Blend isn’t showing user activity

Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used to show who listened to which song. This seems to only b...

Moderator

Moderator

Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used ...

Ivelina

Moderator

1803 Views

12 comments

8 likes

iOS
Fixed
  • 1803 Views
  • 12 comments
  • 8 votes

Can't change from Premium to Basic via GBP

Hey folks!Some of you may not be able to switch to any of the Basic plans using Google Play Billing (GPB). This is now being looked into. As a workaround you can try selecting a different payment method.

Moderator

Moderator

Hey folks! Some of you may not be able to switch to any of the Basic plans using Google Play Billing (GPB). This is now being looked into. As a workaround you can try selecting a different p...

Yordan

Moderator

2653 Views

18 comments

7 likes

Accounts
Subscriptions
Fixed
  • 2653 Views
  • 18 comments
  • 7 votes

Giant images in discography page in the Web Player

Hey folks, We've received a report of giant images in the discography page and bugged titles in the Web Player. We’ve passed your info on to the relevant team, who are currently looking into it. If you’re experiencing this issue, make sure to click +...

Moderator

Moderator

Hey folks,   We've received a report of giant images in the discography page and bugged titles in the Web Player.   We’ve passed your info on to the relevant team, who are currently...

Maria

Moderator

2420 Views

2 comments

2 likes

Desktop
Fixed
  • 2420 Views
  • 2 comments
  • 2 votes