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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Downtime 6th May 2025: Top Tracks and Albums missing on Artist profiles

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

Moderator

Moderator

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

shaggy202030

Newbie

9930 Views

32 comments

23 likes

Other
Your Library
Fixed
  • 9930 Views
  • 32 comments
  • 23 votes

Album Covers Don't Show on iOS Lock Screen Player

We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated.

Moderator

Moderator

We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated. 

Joan

Moderator

22812 Views

247 comments

48 likes

iOS
Fixed
  • 22812 Views
  • 247 comments
  • 48 votes

Premium Subscribers' Subscription Status Remains on free

Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.

Moderator

Moderator

Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.

Yordan

Moderator

5967 Views

10 comments

81 likes

Subscriptions
Fixed
  • 5967 Views
  • 10 comments
  • 81 votes

Songs in Play queue are duplicated

Hey folks! We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This is being looked into.

Moderator

Moderator

Hey folks!   We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This ...

Joan

Moderator

22772 Views

101 comments

116 likes

Mobile
Fixed
  • 22772 Views
  • 101 comments
  • 116 votes

Discover Weekly Updated With Only 3 Songs

We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.

Moderator

Moderator

We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.    

Eni

Moderator

5818 Views

15 comments

38 likes

Desktop
Mobile
Fixed
  • 5818 Views
  • 15 comments
  • 38 votes

Users from Brazil are unable to use Spotify with mobile data

Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.

Moderator

Moderator

Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.

XLS1

Newbie

6626 Views

19 comments

77 likes

Android
Mobile
Fixed
  • 6626 Views
  • 19 comments
  • 77 votes

Users receiving login emails they didn't request

We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the recently resolved password reset issue. We're curre...

Moderator

Moderator

We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the ...

Gisselkittti1

Newbie

7048 Views

9 comments

49 likes

Accounts
Fixed
  • 7048 Views
  • 9 comments
  • 49 votes

Incorrect number of Liked Songs

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We are now investigating this.

Spotify Legend

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android.   We...

vaajy

Roadie

14889 Views

51 comments

124 likes

Android
Desktop (Mac)
Desktop (Windows)
iOS
Fixed
  • 14889 Views
  • 51 comments
  • 124 votes

[Downtime 21.12.] Users not getting password reset emails

Hey folks! Some of you might not receive a password reset email when you request it via our website. This is being looked into.

Moderator

Moderator

Hey folks!   Some of you might not receive a password reset email when you request it via our website. This is being looked into.

Jackal666

Newbie

20392 Views

47 comments

42 likes

Other
Fixed
  • 20392 Views
  • 47 comments
  • 42 votes

Downtime June 7th: Playlist issues

Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users not being able to create new playlists, or browse their playl...

Moderator

Moderator

Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users...

RedRobine

Newbie

27132 Views

90 comments

97 likes

Accounts
Fixed
  • 27132 Views
  • 90 comments
  • 97 votes

Downtime February 4, 2025: Audiobooks top ups not working

Hey, We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.

Moderator

Moderator

Hey,   We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.

Eni

Moderator

4192 Views

11 comments

29 likes

Other
Fixed
  • 4192 Views
  • 11 comments
  • 29 votes

Playlist scrolling position resets when navigating away from the app

Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

Moderator

Moderator

Hey folks,   We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

Mystery30

Newbie

12006 Views

137 comments

10 likes

Other
Fixed
  • 12006 Views
  • 137 comments
  • 10 votes

Discover Weekly not updating

We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting this only for this week, some say it has been happen...

Moderator

Moderator

We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting t...

gctyson

Casual Listener

6477 Views

24 comments

10 likes

Android
Desktop
iOS
Mobile
Your Library
Fixed
  • 6477 Views
  • 24 comments
  • 10 votes

[iOS] Spotify Widget missing on lock screen

We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it appears blank.

Moderator

Moderator

We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it app...

Yordan

Moderator

26968 Views

65 comments

49 likes

iOS
Fixed
  • 26968 Views
  • 65 comments
  • 49 votes

[Web Player] Playlists only show the first 25 songs

We’re seeing reports that only the first 25 songs in playlists are visible on the Web Player. This seems to happen both with Spotify created playlists, as well as with personally created ones.

Moderator

Moderator

We’re seeing reports that only the first 25 songs in playlists are visible on the Web Player.   This seems to happen both with Spotify created playlists, as well as with personally created o...

Freedom55

Newbie

5906 Views

30 comments

4 likes

Desktop
Fixed
  • 5906 Views
  • 30 comments
  • 4 votes

[Mobile] Unable to download podcast episodes

We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.

Moderator

Moderator

We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.

Yordan

Moderator

26899 Views

63 comments

64 likes

Android
Fixed
  • 26899 Views
  • 63 comments
  • 64 votes

3-dot menu on Now Playing View crashes iOS app

Hey folks!We're getting reports that accessing the song menu (3-dot menu) on NPV is causing the app to crash on iOS devices. This is being looked into.

Moderator

Moderator

Hey folks! We're getting reports that accessing the song menu (3-dot menu) on NPV is causing the app to crash on iOS devices. This is being looked into.

Eni

Moderator

14035 Views

69 comments

25 likes

iOS
Fixed
  • 14035 Views
  • 69 comments
  • 25 votes

App crashing on Google Pixel

We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only.Some users also mention that it takes a really long time to load the app. When hitting play on a song, it flickers between the...

Moderator

Moderator

We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only. Some users also mention that it takes a really long time to load the ap...

thewanderingbaxter

Newbie

11115 Views

39 comments

51 likes

Android
Fixed
  • 11115 Views
  • 39 comments
  • 51 votes

Android Auto - Spotify continuously logging out on Polestar

We've been receiving reports that users are being logged out from the Spotify app in Polestar cars. Some users say that it could happen every night (the car going into deep sleep), while others have to log in again within hours (on their way to work,...

Moderator

Moderator

We've been receiving reports that users are being logged out from the Spotify app in Polestar cars. Some users say that it could happen every night (the car going into deep sleep), while others ...

Ivelina

Moderator

4543 Views

10 comments

6 likes

Accounts
Fixed
  • 4543 Views
  • 10 comments
  • 6 votes

Downtime June 26th: Your Library section appears empty on the web player

Hey folks, we've received some reports that Your Library is empty on the web player. This is being investigated.

Moderator

Moderator

Hey folks, we've received some reports that Your Library is empty on the web player. This is being investigated. 

FadReligion

Newbie

4386 Views

23 comments

36 likes

Other
Fixed
  • 4386 Views
  • 23 comments
  • 36 votes