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Ongoing Issues

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Forum Posts

Podcasts Following list in reverse order

We’ve received reports that the Home > Podcasts > Following feed is displaying podcasts from oldest to newest instead of newest to oldest. It happens mainly on Android devices.

Moderator

Moderator

We’ve received reports that the Home > Podcasts > Following feed is displaying podcasts from oldest to newest instead of newest to oldest. It happens mainly on Android devices. 

LeValeyard

Newbie

7467 Views

86 comments

100 likes

Android
Other
Under investigation
  • 7467 Views
  • 86 comments
  • 100 votes

Search in "Add to playlist" menu not working

We've received reports that the search function in the "Add to Playlist" menu doesn't work properly. When something is searched, it causes the menu to become unresponsive. The issue appears to be predominantly on Android.

Moderator

Moderator

We've received reports that the search function in the "Add to Playlist" menu doesn't work properly. When something is searched, it causes the menu to become unresponsive. The issue appears to be pre...

user-removed

Not applicable

2436 Views

59 comments

75 likes

Android
Mobile
Under investigation
  • 2436 Views
  • 59 comments
  • 75 votes

Shuffle not working on iOS

Hey folks! Some of you have reported that Shuffle isn't working on iOS. Nothing happens when you tap on the Shuffle icon - only Smart Shuffle seems to work.This is being looked into

Moderator

Moderator

Hey folks!   Some of you have reported that Shuffle isn't working on iOS. Nothing happens when you tap on the Shuffle icon - only Smart Shuffle seems to work. This is being looked into 🙂

jaydaniels90

Newbie

8081 Views

94 comments

22 likes

iOS
Under investigation
  • 8081 Views
  • 94 comments
  • 22 votes

Playlist scrolling position resets when navigating away from the app

Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

Moderator

Moderator

Hey folks,   We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

Mystery30

Newbie

13959 Views

139 comments

10 likes

Other
Fixed
  • 13959 Views
  • 139 comments
  • 10 votes

Offline mode turns off when re-opening the app on iOS

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

Moderator

Moderator

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

bokfan83

Newbie

14340 Views

40 comments

97 likes

iOS
Fixed
  • 14340 Views
  • 40 comments
  • 97 votes

Android app unresponsive on a particular WiFi network

We've received reports from Android users (mainly Samsung and Google Pixel) experiencing issues where the Spotify app becomes unresponsive, freezes, or crashes when connected to certain WiFi networks. The issue doesn't occur while using mobile data.

Moderator

Moderator

We've received reports from Android users (mainly Samsung and Google Pixel) experiencing issues where the Spotify app becomes unresponsive, freezes, or crashes when connected to certain WiFi networks...

DanielaReyes

Newbie

9473 Views

103 comments

67 likes

Android
Mobile
Under investigation
  • 9473 Views
  • 103 comments
  • 67 votes

Mobile app freezes upon launch on iOS

We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.

Moderator

Moderator

We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.

Demrayhalen

Music Fan

8902 Views

24 comments

57 likes

iOS
Fixed
  • 8902 Views
  • 24 comments
  • 57 votes

Users on Android devices can't play content in Offline mode

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a “You’re currently offline” error is displayed.

Moderator

Moderator

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a&nbs...

Fligu

Casual Listener

16189 Views

73 comments

145 likes

Android
Under investigation
  • 16189 Views
  • 73 comments
  • 145 votes

Black Screen in Now Playing View on iPad (v9.0.90)

Hey folks, Some of you with iPads running the app version 9.0.90 may encounter a black screen when you tap the Now Playing View (bar or cover art). The app becomes unresponsive, blocking access to features like lyrics, queue, repeat, and shuffle. You...

Moderator

Moderator

Hey folks, Some of you with iPads running the app version 9.0.90 may encounter a black screen when you tap the Now Playing View (bar or cover art). The app becomes unresponsive, blocking access t...

Zimmal1

Newbie

106138 Views

277 comments

504 likes

iOS
Other
Fixed
  • 106138 Views
  • 277 comments
  • 504 votes

Equalizer issues

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some don’t hear any volume change at all. This seems to ...

Moderator

Moderator

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some ...

dasaktivelama

Newbie

600 Views

20 comments

5 likes

Other
Under investigation
  • 600 Views
  • 20 comments
  • 5 votes

(Desktop) Playback issues with local files

We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.

Moderator

Moderator

We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.

zondaa

Newbie

18274 Views

91 comments

77 likes

Desktop
Not Right Now
  • 18274 Views
  • 91 comments
  • 77 votes

Now Playing bar is hiding the latest row of an artist's discography

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by the Now Playing bar.

Moderator

Moderator

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by ...

cosmicbunny

Music Fan

4143 Views

24 comments

19 likes

Android
Not Right Now
  • 4143 Views
  • 24 comments
  • 19 votes

"Your Library" not loading on web player

We've received reports from users that Your Library doesn't load. An error message appears: "Something went wrong - Try reloading Your Library"

Moderator

Moderator

We've received reports from users that Your Library doesn't load. An error message appears: "Something went wrong - Try reloading Your Library"

MihailY

Moderator

4442 Views

60 comments

87 likes

Other
Fixed
  • 4442 Views
  • 60 comments
  • 87 votes

Smart Shuffle only playing recommended songs

We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.

Moderator

Moderator

We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.

Blitherose

Newbie

11578 Views

31 comments

46 likes

Other
Fixed
  • 11578 Views
  • 31 comments
  • 46 votes

On Repeat not updating

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.

Moderator

Moderator

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind. 

AtuaNui

Casual Listener

16014 Views

44 comments

50 likes

Your Library
Fixed
  • 16014 Views
  • 44 comments
  • 50 votes

Popular songs can't be played on artist profile

We've received reports from users unable to play songs from artists' popular songs list on the artist page when using the desktop app. The Web Player is unaffected.

Moderator

Moderator

We've received reports from users unable to play songs from artists' popular songs list on the artist page when using the desktop app. The Web Player is unaffected.

MihailY

Moderator

1592 Views

13 comments

8 likes

Desktop (Mac)
Desktop (Windows)
Fixed
  • 1592 Views
  • 13 comments
  • 8 votes

Downtime July 22nd, 2025: Can't login to Spotify Kids

Hey folks, We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Thanks for your reports. Stay tuned.

Moderator

Moderator

Hey folks,   We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Tha...

EmmaB6

Newbie

14829 Views

126 comments

140 likes

Other
Fixed
  • 14829 Views
  • 126 comments
  • 140 votes

Manage your Family plan section empty/blank

We are receiving reports from users mentioning that they're unable to manage Family plans and change members through the website since the page is not loading correctly.

Moderator

Moderator

We are receiving reports from users mentioning that they're unable to manage Family plans and change members through the website since the page is not loading correctly.

MihailY

Moderator

3343 Views

16 comments

52 likes

Premium family
Fixed
  • 3343 Views
  • 16 comments
  • 52 votes

Queue ignores genre filters in Liked Songs

Hey,We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and they play a track, the queue will still have other songs...

Moderator

Moderator

Hey, We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and t...

namuun

Newbie

41072 Views

145 comments

640 likes

Other
Fixed
  • 41072 Views
  • 145 comments
  • 640 votes