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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • Doctor_Tyranny1
  • Newbie
  • 77848 Views
  • 373 comments
  • 709 likes
  • Android
  • Under investigation
  • 77848 Views
  • 373 comments
  • 709 votes

Podcast episodes showing as unplayed

Hey, We're seeing reports that finished podcast episodes are showing as unplayed.

  • Moderator
  • Moderator
  • Hey,    We're seeing reports that finished podcast episodes are showing as unplayed.
  • Eni
  • Moderator
  • 5855 Views
  • 71 comments
  • 89 likes
  • Other
  • Fixed
  • 5855 Views
  • 71 comments
  • 89 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • SamMusic02
  • Newbie
  • 38638 Views
  • 182 comments
  • 338 likes
  • Your Library
  • Under investigation
  • 38638 Views
  • 182 comments
  • 338 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...
  • Fadermelk
  • Newbie
  • 26946 Views
  • 150 comments
  • 415 likes
  • Other
  • Under investigation
  • 26946 Views
  • 150 comments
  • 415 votes

Users from Brazil are unable to use Spotify with mobile data

Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.

  • Moderator
  • Moderator
  • Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.
  • XLS1
  • Newbie
  • 5461 Views
  • 19 comments
  • 77 likes
  • Android
    Mobile
  • Fixed
  • 5461 Views
  • 19 comments
  • 77 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  
  • CrishanePerera
  • Visitor
  • 38442 Views
  • 94 comments
  • 59 likes
  • Other
  • Not Right Now
  • 38442 Views
  • 94 comments
  • 59 votes

Downtime April 16th: App and website not loading

We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site. This seems to happen both on mobile and desktop devices.

  • Moderator
  • Moderator
  • We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site.   This ...
  • MilSand1000
  • Visitor
  • 222847 Views
  • 228 comments
  • 1021 likes
  • Other
  • Fixed
  • 222847 Views
  • 228 comments
  • 1021 votes

Ongoing performance issues on iOS devices - app being slow/crashing within a few minutes of playback

Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...

  • Moderator
  • Moderator
  • Hey folks,   We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was ...
  • pokerpoker
  • Visitor
  • 27625 Views
  • 219 comments
  • 297 likes
  • iOS
  • Fixed
  • 27625 Views
  • 219 comments
  • 297 votes

Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

  • Moderator
  • Moderator
  • We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.
  • matiasd
  • Casual Listener
  • 57917 Views
  • 361 comments
  • 460 likes
  • Other
  • Fixed
  • 57917 Views
  • 361 comments
  • 460 votes

Queue ignores genre filters in Liked Songs

Hey,We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and they play a track, the queue will still have other songs...

  • Moderator
  • Moderator
  • Hey, We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and t...
  • massmanjr
  • Casual Listener
  • 28473 Views
  • 133 comments
  • 635 likes
  • Other
  • Fixed
  • 28473 Views
  • 133 comments
  • 635 votes

Can't update playlist cover or profile picture

We're getting reports from users who are unable to update their playlist cover or profile picture. Some are getting an error that their changes couldn't be saved and to try again.

  • Moderator
  • Moderator
  • We're getting reports from users who are unable to update their playlist cover or profile picture. Some are getting an error that their changes couldn't be saved and to try again.
  • Maria
  • Moderator
  • 1746 Views
  • 52 comments
  • 2 likes
  • Other
  • Fixed
  • 1746 Views
  • 52 comments
  • 2 votes

Downtime 03/03/2025: Playback issues on multiple devices

We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.

  • Moderator
  • Moderator
  • We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.
  • BuggChaoz
  • Newbie
  • 46592 Views
  • 38 comments
  • 81 likes
  • Desktop
    Mobile
    Other
  • Fixed
  • 46592 Views
  • 38 comments
  • 81 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • CloudPersona
  • Newbie
  • 124391 Views
  • 135 comments
  • 830 likes
  • Other
  • Fixed
  • 124391 Views
  • 135 comments
  • 830 votes

Album Covers Don't Show on iOS Lock Screen Player

We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated.

  • Moderator
  • Moderator
  • We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated. 
  • Emm3nuel
  • Newbie
  • 12490 Views
  • 244 comments
  • 39 likes
  • iOS
  • Under investigation
  • 12490 Views
  • 244 comments
  • 39 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • luisdiego13
  • Newbie
  • 37319 Views
  • 116 comments
  • 242 likes
  • Other
  • Fixed
  • 37319 Views
  • 116 comments
  • 242 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 
  • Jwesley0123
  • Newbie
  • 9320 Views
  • 67 comments
  • 85 likes
  • Other
  • Under investigation
  • 9320 Views
  • 67 comments
  • 85 votes

"Address doesn't match" error when trying to join Family/Duo plans

We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.

  • Moderator
  • Moderator
  • We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.
  • danilofelipe
  • Newbie
  • 8685 Views
  • 25 comments
  • 25 likes
  • Accounts
    Premium family
  • Fixed
  • 8685 Views
  • 25 comments
  • 25 votes

On Repeat not updating

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.

  • Moderator
  • Moderator
  • We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind. 
  • emimeni
  • Music Fan
  • 9983 Views
  • 39 comments
  • 50 likes
  • Your Library
  • Fixed
  • 9983 Views
  • 39 comments
  • 50 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • RansomGhost
  • Music Fan
  • 53754 Views
  • 309 comments
  • 418 likes
  • Other
  • Not Right Now
  • 53754 Views
  • 309 comments
  • 418 votes

Issue with the Web Player skipping tracks on multiple devices

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

  • Moderator
  • Moderator
  • We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...
  • AlienSpooti
  • Regular
  • 32026 Views
  • 193 comments
  • 330 likes
  • Desktop
  • Fixed
  • 32026 Views
  • 193 comments
  • 330 votes