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Ongoing Issues

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Ongoing performance issues on iOS devices

Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...

  • Moderator
  • Moderator
  • Hey folks,   We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was ...
  • Cavedog03
  • Newbie
  • 1494 Views
  • 51 comments
  • 27 likes
  • iOS
  • Under investigation
  • 1494 Views
  • 51 comments
  • 27 votes

Spotify Connect not working on multiple 3rd party devices

Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers. It's either possible to connect to the speaker using the Spotify Connect...

  • Spotify Legend
  • Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers.  It's either p...
  • T_Abraham
  • Casual Listener
  • 53595 Views
  • 801 comments
  • 9 likes
  • Other
  • Fixed
  • 53595 Views
  • 801 comments
  • 9 votes

Repeat One restarting midsong

We've received reports that if a song is on Repeat One it will not restart from the beginning but several seconds or minutes into the song. This occurs on all platforms.

  • Moderator
  • Moderator
  • We've received reports that if a song is on Repeat One it will not restart from the beginning but several seconds or minutes into the song. This occurs on all platforms.
  • KramerMa
  • Visitor
  • 3187 Views
  • 46 comments
  • 82 likes
  • Mobile
  • Under investigation
  • 3187 Views
  • 46 comments
  • 82 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • motonomad
  • Newbie
  • 3884 Views
  • 35 comments
  • 53 likes
  • Your Library
  • Under investigation
  • 3884 Views
  • 35 comments
  • 53 votes

Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

  • Moderator
  • Moderator
  • Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.
  • Israel_Hamdan
  • Newbie
  • 4465 Views
  • 208 comments
  • 51 likes
  • Desktop (Windows)
  • Under investigation
  • 4465 Views
  • 208 comments
  • 51 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • DennisYYC
  • Newbie
  • 11999 Views
  • 180 comments
  • 170 likes
  • Other
  • Under investigation
  • 11999 Views
  • 180 comments
  • 170 votes

Spotify does not resume after Google Maps navigation guidance

PlanFreeCountryUnited StatesDeviceiPhone XOperating SystemiOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950 My Question or IssueI have Google Maps and Spotify connected, to listen to podcasts while driving. While navigating, Spotify controls appear ...

  • Casual Listener
  • Plan Free Country United States Device iPhone X Operating System iOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950   My Question or Issue I have Google Maps and Spotify connected...
  • Colineeez
  • Visitor
  • 37921 Views
  • 26 comments
  • 11 likes
  • Not Right Now
  • 37921 Views
  • 26 comments
  • 11 votes

[MacOS] Desktop app crashing, Home page not loading

We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead.   This is being investiga...
  • matthewpatty
  • Newbie
  • 4165 Views
  • 72 comments
  • 49 likes
  • Desktop (Mac)
  • Fixed
  • 4165 Views
  • 72 comments
  • 49 votes

App crashes when trying to play tracks from Liked Songs

We've received reports from Android users that the Spotify app closes immediately after trying to play a song from the Liked Songs playlist. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the Spotify app closes immediately after trying to play a song from the Liked Songs playlist.   This is being investigated.
  • fmd85
  • Newbie
  • 7329 Views
  • 128 comments
  • 140 likes
  • Android
  • Fixed
  • 7329 Views
  • 128 comments
  • 140 votes

Ps4 app quick menu issues

PlanPremiumCountryUSADevicePs4 My Question or Issue So this issue started about yesterday (Oct 17th) and I assumed it was nothing at the time but the problem has still persisted which lead me to posting about it. Basically my liked songs section keep...

  • Casual Listener
  • Plan Premium Country USA Device Ps4   My Question or Issue   So this issue started about yesterday (Oct 17th) and I assumed it was nothing at the time but the problem has still per...
  • Vasil
  • Moderator
  • 893 Views
  • 13 comments
  • 4 likes
  • PS4
  • Under investigation
  • 893 Views
  • 13 comments
  • 4 votes

[Accounts] Link missing in email change confirmation email

From my perspective this is more of a bug report but I did not find a better way to report it. I was inquired to verify my account and got a verification mail apparently without any link as the button seemed to be ommited by my browser / webclient (h...

  • Casual Listener
  • From my perspective this is more of a bug report but I did not find a better way to report it.   I was inquired to verify my account and got a verification mail apparently without any link a...
  • HorselessName
  • Regular
  • 923 Views
  • 4 comments
  • 6 likes
  • Accounts
  • Fixed
  • 923 Views
  • 4 comments
  • 6 votes

Bluetooth, wrong metadata/metadata not updated

Hello, I am facing an issue and I beleive I am not the only one. When playing a song in my car (2016 Seat Leon), the track informations are not updated correctly and shows the title of the previous song. I found a few posts about this issue but no so...

  • Casual Listener
  • Hello,   I am facing an issue and I beleive I am not the only one.   When playing a song in my car (2016 Seat Leon), the track informations are not updated correctly and shows the title...
  • SrDavidGhibli
  • Newbie
  • 17366 Views
  • 64 comments
  • 82 likes
  • Android
    avrcp
    bluetooth
    metadata
  • Not Right Now
  • 17366 Views
  • 64 comments
  • 82 votes

Performance issues on iOS devices

Hey folks, We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly stops. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly st...
  • Vasil
  • Moderator
  • 32586 Views
  • 283 comments
  • 393 likes
  • iOS
  • Fixed
  • 32586 Views
  • 283 comments
  • 393 votes

Albums not loading on Android devices

We've received reports that albums don't load on Android devices. When tapping an album a black screen appears. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that albums don't load on Android devices. When tapping an album a black screen appears.   This is being investigated.
  • chadpanther
  • Newbie
  • 11863 Views
  • 107 comments
  • 89 likes
  • Android
  • Fixed
  • 11863 Views
  • 107 comments
  • 89 votes

[iOS] Sonos devices not appearing on Spotify Connect

I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing. Spotify Connect is there for my MacBook (when open) but none of the Sonos devices through Spotify Connect are appearing. All of the Sonos devices ...

  • Casual Listener
  • I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing.  Spotify Connect is there for my MacBook (when open) but none of the Sonos devices through...
  • mitchluvscindy
  • Casual Listener
  • 16718 Views
  • 161 comments
  • 126 likes
  • iOS
  • Fixed
  • 16718 Views
  • 161 comments
  • 126 votes

Issue with Submit a song to editors?

Is anyone else having trouble entering city data into 'Search Cities' tab when trying to submit a song to Spotify editors? When I get to that point there are no dropdown choices so I can't complete the required field. Pain!

  • Music Fan
  • Is anyone else having trouble entering city data into 'Search Cities' tab when trying to submit a song to Spotify editors?   When I get to that point there are no dropdown choices so I can't c...
  • Yordan
  • Moderator
  • 4073 Views
  • 26 comments
  • 12 likes
  • Technical Problem.
  • Fixed
  • 4073 Views
  • 26 comments
  • 12 votes

"There was a problem" error when joining Premium Duo

Hey folks, We've received some reports that users are unable to join Premium Duo plans, as a "There was a problem" error is appearing. It seems to be only affecting users in Argentina for now. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that users are unable to join Premium Duo plans, as a "There was a problem" error is appearing. It seems to be only affecting users in Argentina for ...
  • ashes20ashes
  • Newbie
  • 2896 Views
  • 11 comments
  • 14 likes
  • Subscriptions
  • Fixed
  • 2896 Views
  • 11 comments
  • 14 votes

Can't find settings for private mode on new web player

Hi! I can't find the settings for Private Session on the new Spotify Web player! Please help!

  • Music Fan
  • Hi!   I can't find the settings for Private Session on the new Spotify Web player! Please help!  
  • PSH89
  • Newbie
  • 21659 Views
  • 23 comments
  • 53 likes
  • Web Player
  • Not An Issue
  • 21659 Views
  • 23 comments
  • 53 votes

Spotify Search Engine always brings up "No Results"

Same issue as https://community.spotify.com/t5/Desktop-Windows/Spotify-Search-Engine-always-brings-up-quot-No-Results-quot/m-p/4532190#M62865 Happens on Mobile (Android) and Windows (Desktop)

  • Regular
  • Same issue as https://community.spotify.com/t5/Desktop-Windows/Spotify-Search-Engine-always-brings-up-quot-No-Results-quot/m-p/4532190#M62865 Happens on Mobile (Android) and Windows (Desktop)
  • macmilla
  • Casual Listener
  • 8721 Views
  • 33 comments
  • 34 likes
  • Fixed
  • 8721 Views
  • 33 comments
  • 34 votes

Issues accessing the web player

Hey folks, We're seeing reports that users are unable to access the web player and are seeing error messages like "upstream request timeout" and "upstream connect error or disconnect/reset before headers. reset reason: overflow"

  • Moderator
  • Moderator
  • Hey folks,   We're seeing reports that users are unable to access the web player and are seeing error messages like "upstream request timeout" and "upstream connect error or disconnect/reset...
  • Gracia32
  • Newbie
  • 5512 Views
  • 28 comments
  • 15 likes
  • Other
  • Fixed
  • 5512 Views
  • 28 comments
  • 15 votes