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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Top Songs 2023 Playlist Missing

Hey folks! We’re receiving reports that the Top Songs 2023 Playlist is missing across multiple devices and markets. This is being looked into!

  • Moderator
  • Moderator
  • Hey folks!   We’re receiving reports that the Top Songs 2023 Playlist is missing across multiple devices and markets. This is being looked into!
  • Vasil
  • Moderator
  • 468 Views
  • 20 comments
  • 8 likes
  • Other
    Your Library
  • Under investigation
  • 468 Views
  • 20 comments
  • 8 votes

Can't save playlists after editing

Hey folks, We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out. 
  • Davirman
  • Music Fan
  • 50621 Views
  • 192 comments
  • 672 likes
  • iOS
  • Under investigation
  • 50621 Views
  • 192 comments
  • 672 votes

"Switch to video" button missing on Now Playing View on mobile

We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.

  • Moderator
  • Moderator
  • We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.
  • fede160493
  • Music Fan
  • 1149 Views
  • 19 comments
  • 25 likes
  • Mobile
  • Under investigation
  • 1149 Views
  • 19 comments
  • 25 votes

Downtime September 29th: Spotify not working across multiple platforms

We've been getting some reports that Spotify is down across platforms. The Support Site looks affected as well. We're currently aware of the situation and the relevant teams are working on it.

  • Moderator
  • Moderator
  • We've been getting some reports that Spotify is down across platforms. The Support Site looks affected as well.    We're currently aware of the situation and the relevant teams are work...
  • SpottySanta
  • Casual Listener
  • 23688 Views
  • 70 comments
  • 224 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
  • Fixed
  • 23688 Views
  • 70 comments
  • 224 votes

Premium Subscribers' Subscription Status Remains on free

Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.

  • Moderator
  • Moderator
  • Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.
  • Not applicable
  • 1955 Views
  • 9 comments
  • 49 likes
  • Subscriptions
  • Under investigation
  • 1955 Views
  • 9 comments
  • 49 votes

Downtime September 27th: Playback issues for users in Asia

We got some reports mentioning that users located in Asian markets are getting playback issues across devices. We're currently aware of the situation and the relevant teams are working on it.

  • Moderator
  • Moderator
  • We got some reports mentioning that users located in Asian markets are getting playback issues across devices.    We're currently aware of the situation and the relevant teams are worki...
  • ZKBSK
  • Newbie
  • 9095 Views
  • 152 comments
  • 153 likes
  • Your Library
  • Fixed
  • 9095 Views
  • 152 comments
  • 153 votes

Recently played artists section not updating

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

  • Moderator
  • Moderator
  • We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.
  • 1Dx
  • Newbie
  • 35388 Views
  • 360 comments
  • 211 likes
  • Accounts
    Other
  • Under investigation
  • 35388 Views
  • 360 comments
  • 211 votes

Release Radar not working

We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from Your Library?".

  • Moderator
  • Moderator
  • We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from ...
  • Not applicable
  • 11694 Views
  • 56 comments
  • 137 likes
  • Your Library
  • Fixed
  • 11694 Views
  • 56 comments
  • 137 votes

Users from Brazil are unable to use Spotify with mobile data

Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.

  • Moderator
  • Moderator
  • Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.
  • Yordan
  • Moderator
  • 3045 Views
  • 18 comments
  • 77 likes
  • Android
    Mobile
  • Fixed
  • 3045 Views
  • 18 comments
  • 77 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • purpsmalurps
  • Casual Listener
  • 109827 Views
  • 132 comments
  • 823 likes
  • Other
  • Fixed
  • 109827 Views
  • 132 comments
  • 823 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The smart shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The smart shuffle f...
  • AM-MM
  • Newbie
  • 12292 Views
  • 91 comments
  • 261 likes
  • Other
  • Under investigation
  • 12292 Views
  • 91 comments
  • 261 votes

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • 6q6pthnesobjr22rfz7s
  • Newbie
  • 88088 Views
  • 683 comments
  • 1093 likes
  • Android
  • Fixed
  • 88088 Views
  • 683 comments
  • 1093 votes

Can't stream to Google devices

We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.

  • Moderator
  • Moderator
  • We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.
  • ruih
  • Newbie
  • 4301 Views
  • 69 comments
  • 12 likes
  • Other
  • Fixed
  • 4301 Views
  • 69 comments
  • 12 votes

Login issues on iOS

We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".

  • Moderator
  • Moderator
  • We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".
  • Telfepr
  • Newbie
  • 22628 Views
  • 180 comments
  • 372 likes
  • iOS
  • Fixed
  • 22628 Views
  • 180 comments
  • 372 votes

Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

  • Moderator
  • Moderator
  • We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.
  • rovinator317
  • Newbie
  • 44248 Views
  • 357 comments
  • 442 likes
  • Other
  • Fixed
  • 44248 Views
  • 357 comments
  • 442 votes

App crashing for iOS free users when trying to connect to Bluetooth

We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.

  • Moderator
  • Moderator
  • We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.
  • Yordan
  • Moderator
  • 19885 Views
  • 181 comments
  • 152 likes
  • iOS
  • Fixed
  • 19885 Views
  • 181 comments
  • 152 votes

[iOS] Spotify Widget missing on lock screen

We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it appears blank.

  • Moderator
  • Moderator
  • We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it app...
  • Yordan
  • Moderator
  • 16837 Views
  • 65 comments
  • 49 likes
  • iOS
  • Fixed
  • 16837 Views
  • 65 comments
  • 49 votes

Unable to change the playback speed of podcasts on desktop

We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop app and web player.

  • Moderator
  • Moderator
  • We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop ap...
  • 12186550119
  • Newbie
  • 10781 Views
  • 53 comments
  • 204 likes
  • Desktop
  • Fixed
  • 10781 Views
  • 53 comments
  • 204 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • Life1024
  • Newbie
  • 50857 Views
  • 300 comments
  • 508 likes
  • Android
  • Under investigation
  • 50857 Views
  • 300 comments
  • 508 votes

Spotify app crashing when trying to play a podcast/ audiobook

Hey folks!Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.

  • Moderator
  • Moderator
  • Hey folks! Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.
  • Novy
  • Moderator
  • 19349 Views
  • 111 comments
  • 232 likes
  • Other
  • Fixed
  • 19349 Views
  • 111 comments
  • 232 votes