Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Login issues on iOS

We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".

  • Moderator
  • Moderator
  • We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".
  • Molly1997
  • Newbie
  • 3060 Views
  • 54 comments
  • 97 likes
  • iOS
  • Under investigation
  • 3060 Views
  • 54 comments
  • 97 votes

Spotify app crashing when trying to play a podcast/ audiobook

Hey folks!Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.

  • Moderator
  • Moderator
  • Hey folks! Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.
  • Novy
  • Moderator
  • 12631 Views
  • 111 comments
  • 232 likes
  • Other
  • Fixed
  • 12631 Views
  • 111 comments
  • 232 votes

[Mobile] Unable to download podcast episodes

We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.

  • Moderator
  • Moderator
  • We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.
  • Chizzy1
  • Newbie
  • 3275 Views
  • 54 comments
  • 52 likes
  • Android
  • Under investigation
  • 3275 Views
  • 54 comments
  • 52 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • Elleco
  • Newbie
  • 92379 Views
  • 122 comments
  • 807 likes
  • Other
  • Fixed
  • 92379 Views
  • 122 comments
  • 807 votes

Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

  • Moderator
  • Moderator
  • We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.
  • msprettytags
  • Newbie
  • 30293 Views
  • 349 comments
  • 426 likes
  • Other
  • Fixed
  • 30293 Views
  • 349 comments
  • 426 votes

What's new section isn't fully updating

Hey folks! We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.

  • Moderator
  • Moderator
  • Hey folks!   We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.
  • vaajy
  • Roadie
  • 2554 Views
  • 59 comments
  • 39 likes
  • Accounts
    Your Library
  • Under investigation
  • 2554 Views
  • 59 comments
  • 39 votes

Incorrect number of Liked Songs

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We are now investigating this.

  • Moderator
  • Moderator
  • We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android.   We...
  • PixelGama
  • Newbie
  • 3114 Views
  • 43 comments
  • 112 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
  • Fixed
  • 3114 Views
  • 43 comments
  • 112 votes

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • Noguri
  • Roadie
  • 77983 Views
  • 682 comments
  • 1082 likes
  • Android
  • Fixed
  • 77983 Views
  • 682 comments
  • 1082 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • PurpleFan
  • Roadie
  • 12470 Views
  • 176 comments
  • 211 likes
  • Other
  • Under investigation
  • 12470 Views
  • 176 comments
  • 211 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • nataliia_072
  • Newbie
  • 23635 Views
  • 212 comments
  • 289 likes
  • Android
  • Under investigation
  • 23635 Views
  • 212 comments
  • 289 votes

Unable to start the Spotify app in Volvo Sensus

Hey everyone, We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.
  • dt3ft
  • Casual Listener
  • 41552 Views
  • 230 comments
  • 210 likes
  • Other
  • Fixed
  • 41552 Views
  • 230 comments
  • 210 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • ryntintin
  • Newbie
  • 14676 Views
  • 66 comments
  • 173 likes
  • iOS
  • Under investigation
  • 14676 Views
  • 66 comments
  • 173 votes

Family/Duo plan managers unable to add address or members

We have received reports from Family/Duo plan managers who are unable to enter an address or invite members - when trying to send an invite, the page jumps back to entering the address.

  • Moderator
  • Moderator
  • We have received reports from Family/Duo plan managers who are unable to enter an address or invite members - when trying to send an invite, the page jumps back to entering the address.
  • Yordan
  • Moderator
  • 2601 Views
  • 16 comments
  • 36 likes
  • Premium family
  • Fixed
  • 2601 Views
  • 16 comments
  • 36 votes

Performance issues on iOS devices

Hey folks, We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly stops. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly st...
  • Vasil
  • Moderator
  • 49482 Views
  • 284 comments
  • 478 likes
  • iOS
  • Fixed
  • 49482 Views
  • 284 comments
  • 478 votes

Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

  • Moderator
  • Moderator
  • Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.
  • nahri
  • Casual Listener
  • 36867 Views
  • 339 comments
  • 319 likes
  • Desktop (Windows)
  • Under investigation
  • 36867 Views
  • 339 comments
  • 319 votes

Downloaded icon is not being displayed

Hey folks, We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the downloaded playlist. The content is still playable with no connection an...

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the down...
  • Novy
  • Moderator
  • 4455 Views
  • 47 comments
  • 89 likes
  • Other
  • Fixed
  • 4455 Views
  • 47 comments
  • 89 votes

Ongoing performance issues on iOS devices - app being slow/crashing within a few minutes of playback

Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...

  • Moderator
  • Moderator
  • Hey folks,   We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was ...
  • gogmagog
  • Casual Listener
  • 19313 Views
  • 211 comments
  • 280 likes
  • iOS
  • Fixed
  • 19313 Views
  • 211 comments
  • 280 votes

Now Playing bar missing on Android

Hey folks, We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread ...

  • Spotify Legend
  • Hey folks,   We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts.     ...
  • Elena
  • Moderator
  • 205840 Views
  • 850 comments
  • 2300 likes
  • Android
  • Fixed
  • 205840 Views
  • 850 comments
  • 2300 votes

Random podcast episodes appear followed and downloaded

We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.

  • Moderator
  • Moderator
  • We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.
  • Vasil
  • Moderator
  • 1853 Views
  • 18 comments
  • 17 likes
  • Other
  • Fixed
  • 1853 Views
  • 18 comments
  • 17 votes

[Downtime March 26th] Intermittent issues with Web Player, Desktop app, TV, etc

We're getting reports about intermittent issues with Web Player, Desktop app, TV clients and partner devices. Users are reporting various error messages in the app or web player. TV app, Playstation and other devices might also experience issues with...

  • Moderator
  • Moderator
  • We're getting reports about intermittent issues with Web Player, Desktop app, TV clients and partner devices. Users are reporting various error messages in the app or web player. TV app, Playstation ...
  • sprode
  • Newbie
  • 3524 Views
  • 23 comments
  • 45 likes
  • Other
  • Fixed
  • 3524 Views
  • 23 comments
  • 45 votes