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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Playback issues related to the next song in the queue

We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing View become greyed out, thus preventing advancing to ...

  • Moderator
  • Moderator
  • We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing Vi...
  • Not applicable
  • 134109 Views
  • 445 comments
  • 1138 likes
  • Android
    Desktop
    iOS
  • Fixed
  • 134109 Views
  • 445 comments
  • 1138 votes

Can't save playlists after editing

Hey folks, We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out. 
  • MihailY
  • Moderator
  • 56507 Views
  • 193 comments
  • 678 likes
  • iOS
  • Fixed
  • 56507 Views
  • 193 comments
  • 678 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 
  • ksteffen
  • Visitor
  • 848 Views
  • 41 comments
  • 14 likes
  • Other
  • Under investigation
  • 848 Views
  • 41 comments
  • 14 votes

Xbox users getting logged out and are unable to see their playlists

Hey, We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.

  • Moderator
  • Moderator
  • Hey,   We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.
  • OscarDC
  • Moderator
  • 24247 Views
  • 82 comments
  • 282 likes
  • Other
  • Fixed
  • 24247 Views
  • 82 comments
  • 282 votes

Issue with the Web Player skipping tracks on multiple devices

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

  • Moderator
  • Moderator
  • We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...
  • Sujalseth
  • Visitor
  • 19388 Views
  • 168 comments
  • 237 likes
  • Desktop
  • Under investigation
  • 19388 Views
  • 168 comments
  • 237 votes

"Something went wrong" error on desktop app and web player for Turkish users

We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.

MihailY_0-1734094137555.png
  • Moderator
  • Moderator
  • We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.     
  • tamyr37
  • Music Fan
  • 9280 Views
  • 77 comments
  • 101 likes
  • Desktop
  • Fixed
  • 9280 Views
  • 77 comments
  • 101 votes

Users receiving login emails they didn't request

We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the recently resolved password reset issue. We're curre...

  • Moderator
  • Moderator
  • We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the ...
  • Gisselkittti1
  • Newbie
  • 3253 Views
  • 9 comments
  • 48 likes
  • Accounts
  • Fixed
  • 3253 Views
  • 9 comments
  • 48 votes

[Downtime 21.12.] Users not getting password reset emails

Hey folks! Some of you might not receive a password reset email when you request it via our website. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   Some of you might not receive a password reset email when you request it via our website. This is being looked into.
  • Jackal666
  • Newbie
  • 11192 Views
  • 47 comments
  • 42 likes
  • Other
  • Fixed
  • 11192 Views
  • 47 comments
  • 42 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • jrdusen
  • Visitor
  • 117148 Views
  • 133 comments
  • 827 likes
  • Other
  • Fixed
  • 117148 Views
  • 133 comments
  • 827 votes

Recently played artists section not updating

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

  • Moderator
  • Moderator
  • We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.
  • Lazore
  • Casual Listener
  • 43257 Views
  • 381 comments
  • 251 likes
  • Accounts
    Other
  • Under investigation
  • 43257 Views
  • 381 comments
  • 251 votes

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • 6q6pthnesobjr22rfz7s
  • Newbie
  • 91802 Views
  • 683 comments
  • 1098 likes
  • Android
  • Fixed
  • 91802 Views
  • 683 comments
  • 1098 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...
  • Lexidh
  • Visitor
  • 18986 Views
  • 133 comments
  • 331 likes
  • Other
  • Under investigation
  • 18986 Views
  • 133 comments
  • 331 votes

"Switch to video" button missing on Now Playing View on mobile

We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.

  • Moderator
  • Moderator
  • We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.
  • Yordan
  • Moderator
  • 9890 Views
  • 91 comments
  • 89 likes
  • Mobile
  • Fixed
  • 9890 Views
  • 91 comments
  • 89 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • Doctor_Tyranny1
  • Newbie
  • 64790 Views
  • 345 comments
  • 631 likes
  • Android
  • Under investigation
  • 64790 Views
  • 345 comments
  • 631 votes

Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

  • Moderator
  • Moderator
  • We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.
  • CDogster
  • Regular
  • 51269 Views
  • 360 comments
  • 456 likes
  • Other
  • Fixed
  • 51269 Views
  • 360 comments
  • 456 votes

Login issues on iOS

We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".

  • Moderator
  • Moderator
  • We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".
  • Telfepr
  • Newbie
  • 27671 Views
  • 180 comments
  • 372 likes
  • iOS
  • Fixed
  • 27671 Views
  • 180 comments
  • 372 votes

Release Radar not working

We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from Your Library?".

  • Moderator
  • Moderator
  • We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from ...
  • Not applicable
  • 14157 Views
  • 56 comments
  • 137 likes
  • Your Library
  • Fixed
  • 14157 Views
  • 56 comments
  • 137 votes

Premium Subscribers' Subscription Status Remains on free

Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.

  • Moderator
  • Moderator
  • Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.
  • Yordan
  • Moderator
  • 4531 Views
  • 10 comments
  • 81 likes
  • Subscriptions
  • Fixed
  • 4531 Views
  • 10 comments
  • 81 votes

3-dot menu on Now Playing View crashes iOS app

Hey folks!We're getting reports that accessing the song menu (3-dot menu) on NPV is causing the app to crash on iOS devices. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks! We're getting reports that accessing the song menu (3-dot menu) on NPV is causing the app to crash on iOS devices. This is being looked into.
  • Eni
  • Moderator
  • 3891 Views
  • 69 comments
  • 25 likes
  • iOS
  • Fixed
  • 3891 Views
  • 69 comments
  • 25 votes

Now Playing bar missing on Android

Hey folks, We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread ...

  • Spotify Legend
  • Hey folks,   We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts.     ...
  • Elena
  • Moderator
  • 220959 Views
  • 850 comments
  • 2300 likes
  • Android
  • Fixed
  • 220959 Views
  • 850 comments
  • 2300 votes