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Please see below the most popular frequently asked questions.
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Please see below the current ongoing issues which are under investigation.
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We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.
We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.
Newbie
663 Views
9 comments
21 likes
We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site. This seems to happen both on mobile and desktop devices.
We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site. This ...
Newbie
252323 Views
232 comments
1046 likes
We've received reports that active Premium users are hearing ads interrupting their music listening experience.
We've received reports that active Premium users are hearing ads interrupting their music listening experience.
Moderator
139433 Views
931 comments
1850 likes
We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists. This seems to be affecting iOS mobile devices only.
We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists. This seems to be affecting iOS mobile devices only.
Moderator
23296 Views
154 comments
304 likes
We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something went wrong” is shown. It’s as if Spotify is offlin...
We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something...
Newbie
20462 Views
120 comments
216 likes
Hey,We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and they play a track, the queue will still have other songs...
Hey, We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and t...
Newbie
36678 Views
141 comments
640 likes
We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing View become greyed out, thus preventing advancing to ...
We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing Vi...
Regular
211151 Views
451 comments
1180 likes
We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.
We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.
Newbie
4087 Views
68 comments
32 likes
We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a “You’re currently offline” error is displayed.
We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a&nbs...
Newbie
3606 Views
23 comments
46 likes
Hey folks! We've been getting reports about issues with login, playback and the Support site. This is now being looked into.
Hey folks! We've been getting reports about issues with login, playback and the Support site. This is now being looked into.
Visitor
11386 Views
49 comments
55 likes
We’re seeing reports that the gear icon in Your Episodes section becomes unresponsive when clicked on. This seems to affect the Android mobile app only.
We’re seeing reports that the gear icon in Your Episodes section becomes unresponsive when clicked on. This seems to affect the Android mobile app only.
Casual Listener
6497 Views
57 comments
48 likes
We've been receiving reports that some devices are entering sleep mode within a few seconds when the Lyrics screen is open. This seems to happen on the Android mobile app only.
We've been receiving reports that some devices are entering sleep mode within a few seconds when the Lyrics screen is open. This seems to happen on the Android mobile app only.
Newbie
1825 Views
17 comments
14 likes
We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.
We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.
Newbie
6155 Views
29 comments
46 likes
Hey folks, We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out.
Hey folks, We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out.
Moderator
68590 Views
190 comments
681 likes
We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.
We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.
Moderator
11402 Views
37 comments
97 likes
We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.
We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...
Visitor
46202 Views
214 comments
342 likes
Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.
Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.
Newbie
130622 Views
137 comments
832 likes
Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
Newbie
108704 Views
683 comments
1102 likes
Hey, We're seeing reports that finished podcast episodes are showing as unplayed.
Hey, We're seeing reports that finished podcast episodes are showing as unplayed.
Visitor
15634 Views
84 comments
92 likes
We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.
We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.
Moderator
4179 Views
56 comments
18 likes
