Mobile app freezes upon launch on iOS
We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.
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We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.
Moderator
We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.
CVoss
Newbie
663 Views
9 comments
21 likes
We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site. This seems to happen both on mobile and desktop devices.
Moderator
We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site. This ...
iRobby054
Newbie
252323 Views
232 comments
1046 likes
We've received reports that active Premium users are hearing ads interrupting their music listening experience.
Moderator
We've received reports that active Premium users are hearing ads interrupting their music listening experience.
Novy
Moderator
139433 Views
931 comments
1850 likes
We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists. This seems to be affecting iOS mobile devices only.
Moderator
We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists. This seems to be affecting iOS mobile devices only.
Maria
Moderator
23296 Views
154 comments
304 likes
We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something went wrong” is shown. It’s as if Spotify is offlin...
Moderator
We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something...
AngeDEnfer
Newbie
20462 Views
120 comments
216 likes
Hey,We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and they play a track, the queue will still have other songs...
Moderator
Hey, We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and t...
AllisonTennant
Newbie
36678 Views
141 comments
640 likes
We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing View become greyed out, thus preventing advancing to ...
Moderator
We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing Vi...
burdallomusic
Regular
211151 Views
451 comments
1180 likes
We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.
Moderator
We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.
ShogunIsHere
Newbie
4087 Views
68 comments
32 likes
We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a “You’re currently offline” error is displayed.
Moderator
We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a&nbs...
Aggelouko
Newbie
3606 Views
23 comments
46 likes
Hey folks! We've been getting reports about issues with login, playback and the Support site. This is now being looked into.
Moderator
Hey folks! We've been getting reports about issues with login, playback and the Support site. This is now being looked into.
D3M0NCH1P
Visitor
11386 Views
49 comments
55 likes
We’re seeing reports that the gear icon in Your Episodes section becomes unresponsive when clicked on. This seems to affect the Android mobile app only.
Moderator
We’re seeing reports that the gear icon in Your Episodes section becomes unresponsive when clicked on. This seems to affect the Android mobile app only.
Karnaplosky
Casual Listener
6497 Views
57 comments
48 likes
We've been receiving reports that some devices are entering sleep mode within a few seconds when the Lyrics screen is open. This seems to happen on the Android mobile app only.
Moderator
We've been receiving reports that some devices are entering sleep mode within a few seconds when the Lyrics screen is open. This seems to happen on the Android mobile app only.
stupid-possum
Newbie
1825 Views
17 comments
14 likes
We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.
Moderator
We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.
5kud
Newbie
6155 Views
29 comments
46 likes
Hey folks, We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out.
Moderator
Hey folks, We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out.
MihailY
Moderator
68590 Views
190 comments
681 likes
We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.
Moderator
We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.
Yordan
Moderator
11402 Views
37 comments
97 likes
We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.
Moderator
We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...
Rapalt
Visitor
46202 Views
214 comments
342 likes
Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.
Moderator
Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.
nation
Newbie
130622 Views
137 comments
832 likes
Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
Moderator
Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
6q6pthnesobjr22rfz7s
Newbie
108704 Views
683 comments
1102 likes
Hey, We're seeing reports that finished podcast episodes are showing as unplayed.
Moderator
Hey, We're seeing reports that finished podcast episodes are showing as unplayed.
Ebbeone
Visitor
15634 Views
84 comments
92 likes
We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.
Moderator
We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.
Yordan
Moderator
4179 Views
56 comments
18 likes