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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Downtime November 29, 2023: Wrapped experience not loading

Hey folks, We're receiving reports that the web version of the 2023 Wrapped experience is not loading across multiple platforms.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports that the web version of the 2023 Wrapped experience is not loading across multiple platforms.
  • Novy
  • Moderator
  • 24596 Views
  • 163 comments
  • 750 likes
  • Other
  • Fixed
  • 24596 Views
  • 163 comments
  • 750 votes

Downtime December 5th, 2023: Some tracks won't play

Hey folks, We've received reports from users who are having trouble playing some tracks in the app. When a track is selected, playback does not start. This is being investigated.

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received reports from users who are having trouble playing some tracks in the app. When a track is selected, playback does not start.   This is bein...
  • MattSuda
  • Spotify Star
  • 728 Views
  • 3 comments
  • 10 likes
  • Other
  • Fixed
  • 728 Views
  • 3 comments
  • 10 votes

Unable to log in on Android

We've received reports from Android users who are unable to log in to their Spotify accounts on their Android devices. An error message saying that the login details are incorrect is displayed.

  • Moderator
  • Moderator
  • We've received reports from Android users who are unable to log in to their Spotify accounts on their Android devices. An error message saying that the login details are incorrect is displayed.
  • jamesmarry
  • Newbie
  • 1246 Views
  • 13 comments
  • 33 likes
  • Android
  • Under investigation
  • 1246 Views
  • 13 comments
  • 33 votes

Ongoing performance issues on iOS devices

Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...

  • Moderator
  • Moderator
  • Hey folks,   We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was ...
  • Cavedog03
  • Newbie
  • 2858 Views
  • 59 comments
  • 57 likes
  • iOS
  • Under investigation
  • 2858 Views
  • 59 comments
  • 57 votes

Performance issues on iOS devices

Hey folks, We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly stops. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly st...
  • Vasil
  • Moderator
  • 33648 Views
  • 283 comments
  • 396 likes
  • iOS
  • Fixed
  • 33648 Views
  • 283 comments
  • 396 votes

Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

  • Moderator
  • Moderator
  • Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.
  • OzListens
  • Newbie
  • 7416 Views
  • 218 comments
  • 80 likes
  • Desktop (Windows)
  • Under investigation
  • 7416 Views
  • 218 comments
  • 80 votes

Downtime November 28th, 2023: Web Player not loading

Hey folks, We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see an error message. This is being investigated.

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see an error message.   ...
  • alien236
  • Regular
  • 2372 Views
  • 133 comments
  • 22 likes
  • Desktop
  • Fixed
  • 2372 Views
  • 133 comments
  • 22 votes

Repeat One restarting midsong

We've received reports that if a song is on Repeat One it will not restart from the beginning but several seconds or minutes into the song. This occurs on all platforms.

  • Moderator
  • Moderator
  • We've received reports that if a song is on Repeat One it will not restart from the beginning but several seconds or minutes into the song. This occurs on all platforms.
  • sdontula
  • Newbie
  • 3972 Views
  • 51 comments
  • 103 likes
  • Mobile
  • Under investigation
  • 3972 Views
  • 51 comments
  • 103 votes

Users unable to add songs to a playlist on iOS devices

Hey folks, We've received reports that users are getting the error message "We couldn't open this link" when adding tracks on playlists on iOS. This is being investigated.

Lyubka_1-1694067930119.png
  • Moderator
  • Moderator
  • Hey folks,   We've received reports that users are getting the error message "We couldn't open this link" when adding tracks on playlists on iOS.   This is being investigated.&...
  • Spice903
  • Newbie
  • 55451 Views
  • 79 comments
  • 231 likes
  • iOS
  • Fixed
  • 55451 Views
  • 79 comments
  • 231 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • Koobertdoobert
  • Newbie
  • 4876 Views
  • 40 comments
  • 71 likes
  • Your Library
  • Under investigation
  • 4876 Views
  • 40 comments
  • 71 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • choccroc
  • Visitor
  • 13478 Views
  • 194 comments
  • 195 likes
  • Other
  • Under investigation
  • 13478 Views
  • 194 comments
  • 195 votes

Issues with Phone Number Log In

The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!

  • Moderator
  • Moderator
  • The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!
  • Ankitha
  • Visitor
  • 430 Views
  • 5 comments
  • 3 likes
  • Accounts
  • Under investigation
  • 430 Views
  • 5 comments
  • 3 votes

Now Playing bar missing on Android

Hey folks, We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread ...

  • Spotify Legend
  • Hey folks,   We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts.     ...
  • omaha353
  • Newbie
  • 186461 Views
  • 849 comments
  • 2300 likes
  • Android
  • Fixed
  • 186461 Views
  • 849 comments
  • 2300 votes

App crashes when trying to play tracks from Liked Songs

We've received reports from Android users that the Spotify app closes immediately after trying to play a song from the Liked Songs playlist. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the Spotify app closes immediately after trying to play a song from the Liked Songs playlist.   This is being investigated.
  • fmd85
  • Newbie
  • 7611 Views
  • 128 comments
  • 142 likes
  • Android
  • Fixed
  • 7611 Views
  • 128 comments
  • 142 votes

Downtime April 19th: Content is unplayable. Artists, albums, playlists and podcasts won't load

We've received reports that the content on Spotify is unplayable and artists, albums, playlists and podcasts won't load across all platforms. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that the content on Spotify is unplayable and artists, albums, playlists and podcasts won't load across all platforms.   This is currently being investigated.
  • Eni
  • Moderator
  • 30608 Views
  • 225 comments
  • 504 likes
  • Other
  • Fixed
  • 30608 Views
  • 225 comments
  • 504 votes

Downtime November 18th: Spotify app crashing on iOS

Hey folks, We've received some contacts from users who are having issues with the app crashing. This seems to be happening on iOS devices at the moment. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some contacts from users who are having issues with the app crashing. This seems to be happening on iOS devices at the moment.    This is bein...
  • Novy
  • Moderator
  • 141723 Views
  • 837 comments
  • 2225 likes
  • Mobile
  • Fixed
  • 141723 Views
  • 837 comments
  • 2225 votes

[iOS] Playlists not showing playlist creators after latest update

Hey folks! We noticed that playlists are not showing playlist creators after the latest update on iOS.This is being looked into  

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  • Moderator
  • Moderator
  • Hey folks!   We noticed that playlists are not showing playlist creators after the latest update on iOS. This is being looked into 🙂    
  • Yordan
  • Moderator
  • 5295 Views
  • 15 comments
  • 61 likes
  • iOS
    Your Library
  • Fixed
  • 5295 Views
  • 15 comments
  • 61 votes

[MacOS] Desktop app crashing, Home page not loading

We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead.   This is being investiga...
  • matthewpatty
  • Newbie
  • 4460 Views
  • 72 comments
  • 49 likes
  • Desktop (Mac)
  • Fixed
  • 4460 Views
  • 72 comments
  • 49 votes

Premium Student accounts showing as free in the app and web player

Hey, We've received reports about the above issue which seems to be affecting all platforms and is happening mostly for users in the US.

  • Moderator
  • Moderator
  • Hey,   We've received reports about the above issue which seems to be affecting all platforms and is happening mostly for users in the US.
  • Kiril
  • Moderator
  • 3767 Views
  • 29 comments
  • 103 likes
  • Premium Student
  • Fixed
  • 3767 Views
  • 29 comments
  • 103 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • Grace_23
  • Newbie
  • 145078 Views
  • 617 comments
  • 1857 likes
  • Premium
    Your Library
  • Fixed
  • 145078 Views
  • 617 comments
  • 1857 votes