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Ongoing Issues

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Forum Posts

Liked Songs not syncing across devices

Hey folks! We are receiving reports that some of you are experiencing persistent issues with your Liked Songs not syncing across all platforms. This includes iOS, Android, desktop app, and the Web Player.

Moderator

cyayon

Casual Listener

5946 Views

227 comments

43 likes

Other
  • 5946 Views
  • 227 comments
  • 43 votes

Liked Songs not syncing across devices

Hey folks! We are receiving reports that some of you are experiencing persistent issues with your Liked Songs not syncing across all platforms. This includes iOS, Android, desktop app, and the Web Player.

Moderator

Hey folks!   We are receiving reports that some of you are experiencing persistent issues with your Liked Songs not syncing across all platforms. This includes iOS, Android, desktop app...

cyayon

Casual Listener

5946 Views

227 comments

43 likes

Other
Under investigation
  • 5946 Views
  • 227 comments
  • 43 votes

Shared playlists not working on Kids accounts

We’ve been receiving reports that playlists shared with Kids accounts are not working. Some are seeing an error message saying “this is currently unavailable”.

Moderator

We’ve been receiving reports that playlists shared with Kids accounts are not working. Some are seeing an error message saying “this is currently unavailable”.

JeNoDe

Newbie

16959 Views

124 comments

135 likes

Premium family
Under investigation
  • 16959 Views
  • 124 comments
  • 135 votes

Downtime December 15th: Login and playback issues

We're seeing reports about users having login and playback issues with Spotify across multiple platforms.

Moderator

We're seeing reports about users having login and playback issues with Spotify across multiple platforms.

AlejaR

Moderator

10449 Views

22 comments

59 likes

Accounts
Fixed
  • 10449 Views
  • 22 comments
  • 59 votes

App is crashing when starting a podcast

We've been receiving reports that starting podcasts in the mobile app causes it to crash. This is happening both on Apple and Android devices and it's not specific podcasts.

Moderator

We've been receiving reports that starting podcasts in the mobile app causes it to crash. This is happening both on Apple and Android devices and it's not specific podcasts. 

Dutch-Elvis

Gig Goer

79046 Views

353 comments

691 likes

Android
iOS
Mobile
Fixed
  • 79046 Views
  • 353 comments
  • 691 votes

"Your Episodes" can't be removed from Your Library

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section. This seems to happen even though the Your Episodes folder is empty and on desktop devices only.

Moderator

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section.   This seems to happen even though the Your Episodes folder is empty and on des...

Strijbos

Newbie

5845 Views

75 comments

122 likes

Desktop
Desktop (Mac)
Desktop (Windows)
Under investigation
  • 5845 Views
  • 75 comments
  • 122 votes

Black Screen in Now Playing View on iPad (v9.0.90)

Hey folks, Some of you with iPads running the app version 9.0.90 may encounter a black screen when you tap the Now Playing View (bar or cover art). The app becomes unresponsive, blocking access to features like lyrics, queue, repeat, and shuffle. You...

Moderator

Hey folks, Some of you with iPads running the app version 9.0.90 may encounter a black screen when you tap the Now Playing View (bar or cover art). The app becomes unresponsive, blocking access t...

avareed

Newbie

118407 Views

283 comments

504 likes

iOS
Other
Fixed
  • 118407 Views
  • 283 comments
  • 504 votes

Equalizer issues on mobile

We're seeing reports that some users are having issues with the Equalizer on mobile devices. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some don’t hear any volume change at a...

Moderator

We're seeing reports that some users are having issues with the Equalizer on mobile devices.   Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others exper...

Ashuuuu94

Newbie

273 Views

9 comments

4 likes

Android
iOS
Mobile
Under investigation
  • 273 Views
  • 9 comments
  • 4 votes

Search in "Add to playlist" menu not working

We've received reports that the search function in the "Add to Playlist" menu doesn't work properly. When something is searched, it causes the menu to become unresponsive. The issue appears to be predominantly on Android.

Moderator

We've received reports that the search function in the "Add to Playlist" menu doesn't work properly. When something is searched, it causes the menu to become unresponsive. The issue appears to be pre...

Joan

Moderator

8257 Views

100 comments

195 likes

Android
Mobile
Fixed
  • 8257 Views
  • 100 comments
  • 195 votes

Podcasts Following list in reverse order

We’ve received reports that the Home > Podcasts > Following feed is displaying podcasts from oldest to newest instead of newest to oldest. It happens mainly on Android devices.

Moderator

We’ve received reports that the Home > Podcasts > Following feed is displaying podcasts from oldest to newest instead of newest to oldest. It happens mainly on Android devices. 

Eni

Moderator

18797 Views

132 comments

192 likes

Android
Other
Fixed
  • 18797 Views
  • 132 comments
  • 192 votes

Multiple car infotainment systems not loading playlists

We're getting reports from users that playlists aren’t loading on their car infotainment systems.

Moderator

We're getting reports from users that playlists aren’t loading on their car infotainment systems.

Darren8

Newbie

6960 Views

97 comments

78 likes

Other
Under investigation
  • 6960 Views
  • 97 comments
  • 78 votes

Podcast episodes start over from the beginning on Android

We’ve received reports that podcast episodes lose their listening progress and are starting over from the beginning. This is happening only on Android, when the following criteria are met: the episode is started from a playlist - be it a personal one...

Moderator

We’ve received reports that podcast episodes lose their listening progress and are starting over from the beginning. This is happening only on Android, when the following criteria are met: the ep...

Yordan

Moderator

8734 Views

73 comments

74 likes

Android
Fixed
  • 8734 Views
  • 73 comments
  • 74 votes

"Your Library" not loading on web player

We've received reports from users that Your Library doesn't load. An error message appears: "Something went wrong - Try reloading Your Library"

Moderator

We've received reports from users that Your Library doesn't load. An error message appears: "Something went wrong - Try reloading Your Library"

MihailY

Moderator

7382 Views

60 comments

87 likes

Other
Fixed
  • 7382 Views
  • 60 comments
  • 87 votes

Music continues playing on mobile after disconnecting Bluetooth

We've received reports that when disconnecting Bluetooth from car systems and such, the playback automatically continues on the phone. This seems to be happening primarily on Android and in particular on Samsung Galaxy phones.

Moderator

We've received reports that when disconnecting Bluetooth from car systems and such, the playback automatically continues on the phone. This seems to be happening primarily on Android and in particula...

GengarThePooh

Newbie

12185 Views

50 comments

34 likes

Android
Fixed
  • 12185 Views
  • 50 comments
  • 34 votes

Android app unresponsive on a particular WiFi network

We've received reports from Android users (mainly Samsung and Google Pixel) experiencing issues where the Spotify app becomes unresponsive, freezes, or crashes when connected to certain WiFi networks. The issue doesn't occur while using mobile data.

Moderator

We've received reports from Android users (mainly Samsung and Google Pixel) experiencing issues where the Spotify app becomes unresponsive, freezes, or crashes when connected to certain WiFi networks...

jpbanderson

Newbie

17405 Views

113 comments

73 likes

Android
Mobile
Fixed
  • 17405 Views
  • 113 comments
  • 73 votes

Queue ignores genre filters in Liked Songs

Hey,We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and they play a track, the queue will still have other songs...

Moderator

Hey, We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and t...

namuun

Newbie

43583 Views

145 comments

640 likes

Other
Fixed
  • 43583 Views
  • 145 comments
  • 640 votes

Unable to create Blends or accept invitations

We received reports from users who are unable to create Blends, or accept invitations for Blends. The error messages "Something went wrong while loading the playlist" and "505 bad getaway" appear.

Moderator

We received reports from users who are unable to create Blends, or accept invitations for Blends.   The error messages "Something went wrong while loading the playlist" and "505 bad getaway"...

Maria

Moderator

2719 Views

25 comments

19 likes

Other
Fixed
  • 2719 Views
  • 25 comments
  • 19 votes

Student Verification Link not Working

We've received some reports that the Student verification link is not working. Whenever users are trying to subscribe to Premium Student and open the verification page, they get the error message "Something went wrong. Try reloading the page":

Moderator

We've received some reports that the Student verification link is not working. Whenever users are trying to subscribe to Premium Student and open the verification page, they get the error message "So...

violetblue

Newbie

11109 Views

32 comments

162 likes

Premium Student
Fixed
  • 11109 Views
  • 32 comments
  • 162 votes

Equalizer issues on desktop

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some don’t hear any volume change at all.

Moderator

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some ...

ville672

Newbie

10595 Views

43 comments

32 likes

Desktop
Other
Fixed
  • 10595 Views
  • 43 comments
  • 32 votes

Downtime July 22nd, 2025: Can't login to Spotify Kids

Hey folks, We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Thanks for your reports. Stay tuned.

Moderator

Hey folks,   We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Tha...

EmmaB6

Newbie

16755 Views

126 comments

140 likes

Other
Fixed
  • 16755 Views
  • 126 comments
  • 140 votes