"Something went wrong" error on desktop app and web player for Turkish users

[MihailY]

We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player. 

[seulQuantum]

let's hope this is not a another funny turkey moment...

[bi-bi]

Same 😞

[beyzanurcobann]

I also have an account from Turkey and I'm abroad now. I'm having the same issue with my desktop version, my mobile version is working fine. But nothing worked for the desktop version until now...

[WineSauce]

@Vasil Аппаратное ускорение выключено, несколько раз сбрасывал данные приложения, но все также

[zamancalan]

SAME. PLZ DO SOMETHİNG

[hasimdel]

the same.. it's not working on my mac 

[RichAjumma]

we are from turkey as well, having the same issue with 4 different computers. now my friend's issue is solved but I am still having the same error since in the morning

[MihailY]

Hey folks,

We’ve passed your info on to the relevant team, who are currently looking into it.

If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.

Could you also make sure to provide us with the following: your OS version, exact Spotify version and/or browser version (if you haven't already)?

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

[beyzanurcobann]

OS version: macOS Sequoia 15.1.1

Spotify version: Spotify for macOS (Apple Silicon) 1.2.52.442.g01893f92

[sila04]

i solved it this way and the issue was fixed. this problem usually happens on mac os computers. click on the "help" option at the top then select "troubleshooting" from the dropdown you'll see an option that says "reset data and restart" once you click it the app will revert to its original version when first downloaded and the issue should be resolved.