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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • JelenJ
  • Newbie
  • 1092 Views
  • 9 replies
  • 3 likes
  • Other
  • 1092 Views
  • 9 replies
  • 3 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17406 Views
  • 8 replies
  • 1 likes
  • Other
  • 17406 Views
  • 8 replies
  • 1 likes

Selena Gomez video

Hello,I wanted to play Selena Gomez new vertical video for Back to you on Spotify, but can't find it in the playlist even though I go there through the exact link. Couldn't find any information about availiability online, could it be because I am fro...

  • Newbie
  • Hello, I wanted to play Selena Gomez new vertical video for Back to you on Spotify, but can't find it in the playlist even though I go there through the exact link. Couldn't find any information abo...
  • 694 Views
  • 0 replies
  • 0 likes
  • 694 Views
  • 0 replies
  • 0 likes

New Releases don't exist

I love going to my new releases section and checking out the music that has recently been added to spotify. However, for the last two days, 100% of the new releases that are showing in that category do not exist. They are greyed out tracks that I can...

  • Newbie
  • I love going to my new releases section and checking out the music that has recently been added to spotify.   However, for the last two days, 100% of the new releases that are showing in that ...
  • Sebasty
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Remove Track Bug?

I find I have duplicates on my playlists/Song list and when I try to remove one of the two or multiple, it sometimes (not always), will remove both tracks. I am unable to grab a sample screen shot as it doesn't always happen when I remove duplicate. ...

  • Casual Listener
  • I find I have duplicates on my playlists/Song list and when I try to remove one of the two or multiple, it sometimes (not always), will remove both tracks.   I am unable to grab a sample scree...
  • SweetNAMese
  • Casual Listener
  • 486 Views
  • 2 replies
  • 0 likes
  • 486 Views
  • 2 replies
  • 0 likes

Problem with Spotify on MXQ PRO + TV BOX 2GB / 16GB BT SMART S905W ANDROID 7.

I bought yesterday MXQ PRO + TV BOX 2GB / 16GB BT SMART S905W ANDROID 7.Its main application is to watch YT and listen to music on Spotify and I have a problem with the latter After installing the application and running, you can see only half of the...

  • Casual Listener
  • I bought yesterday MXQ PRO + TV BOX 2GB / 16GB BT SMART S905W ANDROID 7. Its main application is to watch YT and listen to music on Spotify and I have a problem with the latter 😞   After ins...
  • 1739 Views
  • 0 replies
  • 8 likes
  • Other
  • 1739 Views
  • 0 replies
  • 8 likes

Friend activity

As of some time this week (probably wednesday, 5/9/18), Spotify Friend Activity does not refresh properly anymore. Shows that my friends have been last active 1 day ago, even when they last used Spotify ~15 minutes ago. How can I fix this?

  • Newbie
  • As of some time this week (probably wednesday, 5/9/18), Spotify Friend Activity does not refresh properly anymore. Shows that my friends have been last active 1 day ago, even when they last used Spot...
  • techgeo
  • Newbie
  • 563 Views
  • 1 replies
  • 0 likes
  • Other
  • 563 Views
  • 1 replies
  • 0 likes

Listening to the same song on 2 Premium Accounts simultaniosly?

I got 2 Premium Accounts and want to press play on one Account and the song starts on both. Is This possible? Maybe with third-party-software?Need help, can't find a solution

  • Newbie
  • I got 2 Premium Accounts and want to press play on one Account and the song starts on both. Is This possible? Maybe with third-party-software? Need help, can't find a solution 😞
  • Bethany_Dawn
  • Community Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Would you love a monsterman

Good day, For some reason many of Lordi's songs are unavailable to me.For example most of The Arockalypse and Would you Love a Monsterman are unvavailable.

  • Newbie
  • Good day,  For some reason many of Lordi's songs are unavailable to me. For example most of The Arockalypse and Would you Love a Monsterman are unvavailable.    
  • 474 Views
  • 0 replies
  • 0 likes
  • 474 Views
  • 0 replies
  • 0 likes

Followers Feed

My friends and followers aren't able to see what I am listening to in their activity feeds. My account is not private and I have the "Publish my activity on Spotify" option checked on my MacBook. I have tried reinstlling spotify but that has also not...

  • Newbie
  • My friends and followers aren't able to see what I am listening to in their activity feeds.  My account is not private and I have the "Publish my activity on Spotify" option checked on my M...
  • 303 Views
  • 0 replies
  • 0 likes
  • Other
  • 303 Views
  • 0 replies
  • 0 likes

Superuser Contribution Audio glitches appearing only on Web Player

I'm an artist and the tracks from my recent EP - spotify/album/ 4z7GQWiG6sIgalMikmRWnI - all have weird audio glitches on them, but they seem to appear only when listened on the Web Player. If I listen to the songs on my Windows desktop app or iPhone...

  • Visitor
  • I'm an artist and the tracks from my recent EP - spotify/album/ 4z7GQWiG6sIgalMikmRWnI - all have weird audio glitches on them, but they seem to appear only when listened on the Web Player. If I list...
  • Melody
  • Spotify
  • 903 Views
  • 1 replies
  • 0 likes
  • Other
  • 903 Views
  • 1 replies
  • 0 likes

Hulu

I just have one question now that Spotify is offering Hulu upon signing up for does this mean if I’ve already been a premium user for a few years now do I also get Hulu?

  • Newbie
  • I just have one question now that Spotify is offering Hulu upon signing up for does this mean if I’ve already been a premium user for a few years now do I also get Hulu?
  • Bethany_Dawn
  • Community Legend
  • 436 Views
  • 1 replies
  • 0 likes
  • Other
    Samsung
  • 436 Views
  • 1 replies
  • 0 likes

Limite de musicas na Playlist?

Existe um limite para quantidade de musicas salvas em uma Playlist?

  • Newbie
  • Existe um limite para quantidade de musicas salvas em uma Playlist?
  • Bittencourt
  • Spotify Star
  • 8040 Views
  • 1 replies
  • 1 likes
  • 8040 Views
  • 1 replies
  • 1 likes

Solved!! Web player not working

I am unable to listen to anything on the web player in chrome, firefox, and explorer. My company doesn't allow us to use the app but I'd really like to be able to use my subscription at work. I've tried using spotify's "log out everywhere" and closin...

  • Casual Listener
  • I am unable to listen to anything on the web player in chrome, firefox, and explorer. My company doesn't allow us to use the app but I'd really like to be able to use my subscription at work. I've tr...
  • ccourtney
  • Casual Listener
  • 536 Views
  • 2 replies
  • 0 likes
  • 536 Views
  • 2 replies
  • 0 likes

Artist Should Be Paid More

Travis Huddleston*snip* Spotify Dear sir or madam: This streaming platform is a great tool for music lovers and musicians to streamline the way that we consume music. However, I feel as though the artist isn’t financially compensated properly. If spo...

  • Newbie
  • Travis Huddleston *snip*  Spotify   Dear sir or madam: This streaming platform is a great tool for music lovers and musicians to streamline the way that we consume music. However, I f...
  • 337 Views
  • 0 replies
  • 1 likes
  • 337 Views
  • 0 replies
  • 1 likes

Stop Hulu **bleep** from Spotify

I subscribed to Hulu when it was still Hulu Plus (Hulu Plus Commercials as I called it). I unsubscribed as I hadn't have time to watch Hulu much (I even gave them free money when I didn't use the service and still paid). I finally unsubscribe from al...

  • Newbie
  • I subscribed to Hulu when it was still Hulu Plus (Hulu Plus Commercials as I called it). I unsubscribed as I hadn't have time to watch Hulu much (I even gave them free money when I didn't use the ser...
  • 1066 Views
  • 0 replies
  • 0 likes
  • 1066 Views
  • 0 replies
  • 0 likes

Continues play on Bose Soundtouch

I love playing live music but I can't choose the continuous play option when I use my Bose Soundtouch system. On any other device the continuous play option works fine. I hope somebody can help.

  • Newbie
  • I love playing live music but I can't choose the continuous play option when I use my Bose Soundtouch system. On any other device the continuous play option works fine. I hope somebody can help.
  • 274 Views
  • 0 replies
  • 0 likes
  • Other
  • 274 Views
  • 0 replies
  • 0 likes

Spotify still skipping songs connected in a Ford Focus

Hi, since this fora won’t allow posting in threads older than 30 days (what genious came up with THAT idea??) I’m starting a new thread. Search for related topics dating back YEARS. ————————PLEASE SEE ATTACHED SCREENSHOT FOR DETAILS! THIS **bleep** F...

  • Newbie
  • Hi, since this fora won’t allow posting in threads older than 30 days (what genious came up with THAT idea??) I’m starting a new thread. Search for related topics dating back YEARS.   ————————...
  • 541 Views
  • 0 replies
  • 0 likes
  • Ford SYNC
  • 541 Views
  • 0 replies
  • 0 likes

collaborative playlists

My friend made a collaborative playlist, but I can't see it on my account. When I looked on someone else's account, it was there, though.

  • Newbie
  • My friend made a collaborative playlist, but I can't see it on my account. When I looked on someone else's account, it was there, though.
  • Keanu_C
  • Community Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

access to liked songs

Do I have access to songs that I marked with the heart / liked? I forgot to save a song but I 'hearted' it and now wonder if there is somewhere I can go back to find it...

  • Newbie
  • Do I have access to songs that I marked with the heart / liked? I forgot to save a song but I 'hearted' it and now wonder if there is somewhere I can go back to find it...
  • Bethany_Dawn
  • Community Legend
  • 7384 Views
  • 1 replies
  • 1 likes
  • music
  • 7384 Views
  • 1 replies
  • 1 likes

Sorry, the music stopped since your spotify account is being used on another device

Spotify has recently started playing a really loud message when switching mid song from any Chromecast Audio to another device. This is really annoying as it is at full volume. Is there a way of stopping this error? Chromecast audio firmware is up to...

  • Newbie
  • Spotify has recently started playing a really loud message when switching mid song from any Chromecast Audio to another device. This is really annoying as it is at full volume. Is there a way of stop...
  • munkyhed
  • Casual Listener
  • 1633 Views
  • 5 replies
  • 10 likes
  • 1633 Views
  • 5 replies
  • 10 likes

Gear S3 - Shuffle/Save/Repeat Not available offline

The new offline mode is almost perfect and I'm wondering why shuffle and repeat are not available offline. This exclusion makes no sense to me, if the songs are downloaded then why should shuffling or repeating them be an issue. Please fix this soon ...

  • Music Fan
  • The new offline mode is almost perfect and I'm wondering why shuffle and repeat are not available offline. This exclusion makes no sense to me, if the songs are downloaded then why should shuffling o...
  • codermyers
  • Music Fan
  • 3970 Views
  • 29 replies
  • 14 likes
  • 3970 Views
  • 29 replies
  • 14 likes