Report issues with adverts

[Vasil]

Hey folks!

Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?
We're creating this thread in case you're in need of reporting any of those 🙂

Just let us know the following details and we'll forward them to the right teams:

• Reason for complaint:
• Name of ad:
• Is it a visual or an audio ad:
• Rough time & date of when you heard the advert:
• Device the ad appeared on:
• Its OS version:
• Your exact Spotify app version:

Many thanks!

[bluejuiceno1]

I have been getting an advert over the last week or so (NOV 2024) which claims it is Pension credit from the UK government.  the image looks like a 'war torn child in poverty' and the language is most definitely NOT English.  ( my untrained ear thinks it is welsh but i doubt it)  I have reported it every time it comes on ( almost every time and ad is on this is one of them) but it just keeps on coming on, and it is annoying to say the least.  It looks, sounds and feels more like a scam.(?)

[KB43]

"Tailored ads" doesn't even keep the ads I report from playing. They play again at the next commercial break. Ads themselves don't bother me, as I understand ad-free is a premium feature from when I had premium. Now that I'm unable to pay for a subscription, I have no problem with there being ads. I suffer from Misophonia though, and ads that have amplified eating/drinking/breathing noise cause me an intense stress response. My daily spotify experience over the last couple months has been more and more inundated with ads I already said were awful and reported.  It's like they are even more frequent after talking to someone to report them. I wish there was another app that I could use because I can't truly enjoy spotify anymore. 

[KB43]

I actually already did what you suggested. I  think I'm actually hearing it more now, plus another awful ad the I hadn't been subjected to in months came back.

[Donavin1994]

I have been having this problem with Spotify podcast where the podcast will play fine then the ad break starts it plays fine and I can hit the skip 15sec button and it dose. After when it switches back to the podcast it's playing the right podcast but it's playing the audio over top of another layer of the same audio so I hear twice the audio. When I hit the pause button one line of audio will stop and the Spotify app will say nothing should be playing but the podcast I paused will still be playing another line of audio. This only stops when I close the Spotify app entirely. For example I was listening to the most recent Joe Rogan Experience interview with Elon Musk #2223 and everything was fine then the ad played and when it was done the app started playing the interview with Mike Baker #2197 with the same double audio. This time it said I had finished the Elon Musk podcast but I was only about 1 hour into the Elon Musk podcast when this happened and I had never started the Mike Baker podcast that it switched too. 

It's an audio bug

it happens about every other time I use Spotify

Last time 7:15 PM 30/11/2024 

Device is a pixel 7 ver 15

Spotify very 8.9.96.476

P.s I would say this started about October 

[Donavin1994]

I forgot to mention I have Spotify premium so this isn't a free ver that I'm having issue with as any Spotify staff can see if they pull my account 

[jrstout82]

Since about 10:00am I've been having my Spotify freezing everytime this stupid Peloton ad comes on. I'm playing on my Google Pixel Phone/Chromecast.

[Petra17]

• Reason for complaint: Too much louder than other content 
• Name of ad: Takko Fashion 
• Is it a visual or an audio ad: Audio 
• Rough time & date of when you heard the advert: 6. Dec. 24, ~9:50pm MET
• Device the ad appeared on: Fairphone 3
• Its OS version: Android 13
• Your exact Spotify app version: 8.9.96.476

[Amatharis]

So yeah, I don't know if it's purely coincidence, but after my first post here I tried listening to podcasts again two days later and the volume between the ads and the podcasts is now pretty spot on. I can finally listen to podcasts again without getting my eardrums getting blown out. So thanks for that!

Except a single ad which came up two days? three days? ago (dunno exactly, night shift makes the days blur into each other).

It's basically exactly the same as before, the ad is at the same volume with my phones volume around 7% (somewhere between 5 and 10 percent) as is the podcast at 45%.

Which really **bleep**ing hurts and makes one literally jump when this one ad comes up. (Bonus points if you're literally wearing ear protectors over your Bluetooth in ears (with ANC on) and can't quickly tap on your in ears to make it stop or turn the volume down and have to reach across the whole **bleep**ing table to your phone to use the side buttons and drop whatever you're working on.)

• Reason for complaint: one singular ad is WAY louder than any other - the rest is perfectly fine
• Name of ad: HUK (the insurance company, german ad if that matters)
• Is it a visual or an audio ad: audio, during podcasts
• Rough time & date of when you heard the advert: between 12.12. And 13.12.24 around midnight, but also during the night shifts earlier this week
• Device the ad appeared on: mobile, Samsung m21
• Its OS version: 12
• Your exact Spotify app version: 8.9.98.488

[crashingmycar]

I'm listening to Spotify in the car and when sirens or screaming start coming out of my speakers it freaks me out and it's super dangerous. Can we ban loud & annoying noises from ads played on Spotify?

[saltycedar]

• Reason for complaint: having to listen ads on podcasts while on premium membership. It wasn’t like that before. It was passing automotatically but for 2 wks or so i have to pass manually and it is so annoying that i can consider to use apple podcasts
• Name of ad: sunexpress airline
• Is it a visual or an audio ad: audio
• Rough time & date of when you heard the advert: all the time while listening mel robbins podcasts
• Device the ad appeared on: iphone 15 pro max
• Its OS version: ios 18
• Your exact Spotify app version: 8.9.94.418
•  

[mcdonaldsadhater]

• Reason for complaint: Ad comes through fuzzy despite all music before it and other ads being clear. Extremely distracting and not even possible to understand the ad itself.
• Name of ad: McDonald's Ad
• Is it a visual or an audio ad: Audio
• Rough time & date of when you heard the advert: Multiple times on 12/17/24
• Device the ad appeared on: Computer/Spotify Web Player

[mcdonaldsadhater]

It just played again. It's for the McDonald's breakfast and the ad is from McDonald's Corp.

[7sd-_491obm6p]

Reason for complaint: UK-based, UK account. Ads on podcast using Spotify Connect to one device playing from USA - changing back to native app on phone/laptop/other Spotify Connect device changes played ad to a UK-based one (podcaster's own) (literally can "pause" a UK/US ad on one device and restarts as a US/UK ad on another, Not a major issue as can skip the ads anyway, but presumably not ideal for your advertisers.

Name of ad: Multiple

Visual or audio: Audio

Time & date: Seems to have started happening over the past month or so daily

Device: Roberts Radio Stream 93i

OS: ?

Spotify Version: HEAD-v3.166.**bleep**-g24821f73

[moshpitgrimreap]

• Reason for complaint: It is an Asmr ad. I find ASMR extremely uncomfortable, I can't believe that Spotify could have another ASMR ad.
• Name of ad: ACO protect
• Is it a visual or an audio ad: audio ad
• Rough time & date of when you heard the advert: Latest heard as of date 17/01/25 time 19:20~ 
• Device the ad appeared on: samsung galaxy A55
• Its OS version: android 14
• Your exact Spotify app version: 9.0.10.415

[Justgivememypodcast]

• Reason for complaint: I pay for spotify and get repeat ads through podcasts. I never used to mind when it was just the speaker doing their own ad breaks but the repeat spotify ads have put me in a position where I'm considering moving to another product and not to mention I will never ever buy any of the advertised products purely because I'm sick of hearing about it on repeat.
• Name of ad: publicis sapient
• Is it a visual or an audio ad: Audio
• Rough time & date of when you heard the advert: 10:30ish 22/01/2025, but I've had the same issue on multiple occasions
• Device the ad appeared on: Laptop
• Its OS version: Windows 11
• Your exact Spotify app version: Via Chrome web browser version 131.0.6778.266, but I've also had same issues on desktop spotify app and phone app

[Pierredemoorsel]

De plus en plus souvent, nous avons des publicités (en néerlandais) qui apparaissent en écoute de Podcast en français. Ce ne sont donc pas des pubs intégrées aux podcast.

Cette nuisance apparaît avec un compte Premium duo, en écoute sur un Iphone.

[YasserS]

Most annoying ad overkill. Ithe same one over and over. Depending on the podcast sometimes every three minutes. German shopify ad with some Theresa and Nemo testimonials. I am considering canceling  my subscription

[RudiHansen]

Some adds seems to have the volumen turned up, can some thing be done about that?
I know it might seem like a small problem, but sometimes especially when i have a headset on, when an add with high volumen is played it can be a really big difference in volumen.

[DropDaBeet]

Reason for complaint: Ad keeps repeating despite downvoting every time I hear it.

Name of Ad: Clorox Scentiva

Audio Ad

Tuesday, January 28, around 7:00 am, and multiple times throughout the day.

Android GO 11

Spotify Version 9.0.12.567

Please help, this ad makes me physically uncomfortable every time I hear it, to the point of ripping my earbuds out of my ears.