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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

Pursuant

Visitor

28613 Views

154 replies

14 likes

Other
  • 28613 Views
  • 154 replies
  • 14 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

Regular

のぞみ

Visitor

23890 Views

9 replies

2 likes

Other
  • 23890 Views
  • 9 replies
  • 2 likes

Downloading MP3s

Is it possible to download tracks into MP3 format so I can burn them to CDs?

Newbie

Is it possible to download tracks into MP3 format so I can burn them to CDs?

Peter__

Community Legend

386 Views

3 replies

0 likes

Other
  • 386 Views
  • 3 replies
  • 0 likes

premium account and random album playback

Hello I have a premium account but I can play all albums only in random order. It is very very annoying Its bug or a new amazing special feature only for premium users?

Regular

Hello I have a premium account but I can play all albums only in random order. It is very very annoying   Its bug or a new amazing special feature only for premium users? 

DryMarker

Roadie

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
  • 0 likes

Original account lost!

Basically, deacticvated facebook then i couldnt log in. assumed that upon reactivation it would be ok. But no, it created a brand new account. I have managed to track my old account and follow it, but i am still missing a few playlists! When i follow...

Newbie

Basically, deacticvated facebook then i couldnt log in. assumed that upon reactivation it would be ok. But no, it created a brand new account. I have managed to track my old account and follow it, bu...

Peter__

Community Legend

1664 Views

5 replies

1 likes

  • 1664 Views
  • 5 replies
  • 1 likes

Windows Phone 8.1 app, v4.0.1.0 - why aren't there parades and confetti about this?

The first time I didn't hear it, I didn't even notice. The second time I didn't hear it, I thought I had to be wrong. So I tried again - and again - and again - and I STILL didn't hear the gaps between songs that ought not to have gaps between them. ...

Regular

The first time I didn't hear it, I didn't even notice.  The second time I didn't hear it, I thought I had to be wrong.  So I tried again - and again - and again - and I STILL didn't hear th...

Peter__

Community Legend

1485 Views

2 replies

2 likes

  • 1485 Views
  • 2 replies
  • 2 likes

[WP8.1] Cache size...is there a limit or will it fill my phone.?

HelloI really want to know how much data is the app going to use up on my phone, a lumia 520. Is there a limit set to the space it can use for caching, or it will fill up all the available space, which is currently like 4gb. The faq only says it will...

Casual Listener

Hello I really want to know how much data is the app going to use up on my phone, a lumia 520. Is there a limit set to the space it can use for caching, or it will fill up all the available space, w...

Peter__

Community Legend

2077 Views

3 replies

0 likes

WP 8
  • 2077 Views
  • 3 replies
  • 0 likes

Messaging not working on mobile app

So I have the mobile app on my phone, a Droid RAZR M, and my messages will not refresh, they are all from a few months ago. How would I fix this?

Gig Goer

So I have the mobile app on my phone, a Droid RAZR M, and my messages will not refresh, they are all from a few months ago. How would I fix this?

Peter__

Community Legend

1365 Views

6 replies

0 likes

Other
  • 1365 Views
  • 6 replies
  • 0 likes

i accidently deleted my musics that i added to my music

hi i deleted my musics that i added them from radio to my music i dont know there name how can i get them back or know what was there name?

Newbie

hi i deleted my musics that i added them from radio to my music i dont know there name how can i get them back or know what was there name?

Peter__

Community Legend

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes

Spotify on multiple devices

I want to keep my old iPhone 4 at home and stream music but my playlists only show on my I phone 5 - I am a premium member. I should see them in both places right?

Newbie

I want to keep my old iPhone 4 at home and stream music but my playlists only show on my I phone 5 - I am a premium member. I should see them in both places right?

Peter__

Community Legend

413 Views

1 replies

0 likes

Other
  • 413 Views
  • 1 replies
  • 0 likes

App in LG Smart TV. Argentina Region

Hi all. I have a tv LG Smart TV Cinema Home LA6200. I am from Argentina, and the region of the tv is Argentina.My question is Why the Spotify App is not available in Argentina (south america) region, and other regions does like US.Regards.

Newbie

Hi all. I have a tv LG Smart TV Cinema Home LA6200. I am from Argentina, and the region of the tv is Argentina. My question is Why the Spotify App is not available in Argentina (south america) r...

Peter__

Community Legend

1481 Views

1 replies

0 likes

WP 8
  • 1481 Views
  • 1 replies
  • 0 likes

[WP 8] Deleting offline files

Hey folks, can you help me? Good. Today I was clearing my phone and I decided to remove some playlists of my phone because I'm not listening to these musics. My phone was using 1.548,0MB with these playlists, but when I removed, the app still using 1...

Casual Listener

Hey folks, can you help me? Good.   Today I was clearing my phone and I decided to remove some playlists of my phone because I'm not listening to these musics. My phone was using 1.548,0MB w...

Peter__

Community Legend

1931 Views

6 replies

0 likes

WP 8
  • 1931 Views
  • 6 replies
  • 0 likes

Premium account in China

Hey!
I've had spotify premium for a few years now, but a few weeks ago I moved to China. I got a vpn and everything, so it was first working perfectly. I pay monthly through my Finnish bank account, but now when I came to China it says they had proble...

Casual Listener

Hey!<br>I've had spotify premium for a few years now, but a few weeks ago I moved to China. I got a vpn and everything, so it was first working perfectly. I pay monthly through my Finnish bank ...

Peter__

Community Legend

794 Views

1 replies

0 likes

Other
  • 794 Views
  • 1 replies
  • 0 likes

Denon And spotify Connect

Hi, I have just bought a Denon X1100 for my parents, and i was setting it up at their place. I just used my own phone, and afterwards tried to set it up on their phones. But ... The Denon X1100 is shown in my Spotify, no matter where i am ... I calle...

Newbie

Hi,   I have just bought a Denon X1100 for my parents, and i was setting it up at their place. I just used my own phone, and afterwards tried to set it up on their phones. But ... The Denon ...

Peter__

Community Legend

1192 Views

5 replies

0 likes

  • 1192 Views
  • 5 replies
  • 0 likes

Ücretsiz olarak güncellenmesinin ardından...

Spotify Windows Phone mağazasında ücretsiz olarak güncellendi.Fakat şu an hesaba giriş yaparken premium hesap hatası veriyor. Teşekkürler.

Newbie

Spotify Windows Phone mağazasında ücretsiz olarak güncellendi.Fakat şu an hesaba giriş yaparken premium hesap hatası veriyor.           Teşekkürler.  

zoolevation

Casual Listener

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Solved!! verkeerde titel bij liedje

Kwam er achter dat er bij 2 nummers de titel verwisseld is. Kan ik dit ergens melden aan spotify?

Newbie

Kwam er achter dat er bij 2 nummers de titel verwisseld is.   Kan ik dit ergens melden aan spotify?

Jordi

Community Legend

666 Views

1 replies

0 likes

  • 666 Views
  • 1 replies
  • 0 likes

wont disconnect from facebook

Hi, My spotify is connected to my daughters facebook and it won't disconnect. There isn't an option to disconnect from facebook under "preferences", there is only "connect to facebook" as though no account is connected. I have tried connecting to my ...

Newbie

Hi,  My spotify is connected to my daughters facebook and it won't disconnect. There isn't an option to disconnect from facebook under "preferences", there is only "connect to facebook" as tho...

kbrooksc

Community Legend

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

Spotify 0.9.12.10 for Windows 8.1 consists of critical bug

I installed it on my Asus 8" tablet and worked it correctly. However, there is a critical bug causing this program becoming unusable. On all tablets or laptops, it will stop the playback of music and go into sleep mode when there is inacitivity for a...

Music Fan

I installed it on my Asus 8" tablet and worked it correctly.  However, there is a critical bug causing this program becoming unusable.  On all tablets or laptops, it will stop the play...

kbrooksc

Community Legend

415 Views

1 replies

0 likes

Other
  • 415 Views
  • 1 replies
  • 0 likes

songs got only 3 mins long...

Mischievous Kiss of Gina by G.NAmany songs got only 3 mins long... i can't enjoy those songs until end...

Casual Listener

Mischievous Kiss of Gina by G.NA many songs got only 3 mins long... i can't enjoy those songs until end...

TakeshiPan

Casual Listener

354 Views

2 replies

0 likes

  • 354 Views
  • 2 replies
  • 0 likes

Spotify via Sonos playback buffer error

Hi there Im a bit new to this so please bear with me. I recently purchased a Sonos Connect, Play 3 and Spotify Premium in order to mulitroom stream using anOnkyo 605 in the living room, Play 3 in the kitchen. For the first day or so it worked perfect...

Newbie

Hi there   Im a bit new to this so please bear with me. I recently purchased a Sonos Connect, Play 3 and Spotify Premium in order to mulitroom stream using anOnkyo 605 in the living room, Pl...

benverveld

Newbie

1365 Views

1 replies

0 likes

  • 1365 Views
  • 1 replies
  • 0 likes

Solved!! How much does spotify support windows phone?

Need to know if spotify is FULLY supported by windows phone, I am getting a Nokia Lumia 930 soon and wanna know if you guys stepped up from your Symbian ditch? By fully supported I mean; All functions in the app is useable, working and up to date. My...

Regular

Need to know if spotify is FULLY supported by windows phone, I am getting a Nokia Lumia 930 soon and wanna know if you guys stepped up from your Symbian ditch?   By fully supported I mean; ...

user-removed

Not applicable

3282 Views

9 replies

0 likes

  • 3282 Views
  • 9 replies
  • 0 likes

Solved!! Goldfrapp "The Singles"

Anyone else having trouble listening to some tracks on The Singles of Goldfrapp? Especially on Utopia, when the music just breaks and skips.

Newbie

Anyone else having trouble listening to some tracks on The Singles of Goldfrapp? Especially on Utopia, when the music just breaks and skips.

user-removed

Not applicable

649 Views

1 replies

0 likes

  • 649 Views
  • 1 replies
  • 0 likes