Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • 7sd-_491obm6p
  • Newbie
  • 10863 Views
  • 72 replies
  • 9 likes
  • Other
  • 10863 Views
  • 72 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20210 Views
  • 9 replies
  • 2 likes
  • Other
  • 20210 Views
  • 9 replies
  • 2 likes

Connection problem between your site and Last.FM

Hello My Problem is in the title. I changed my password shortly before. There no report? Cordially

  • Casual Listener
  • Hello   My Problem is in the title.    I changed my password shortly before. There no report?   Cordially  
  • drivelikejohnny
  • Casual Listener
  • 458 Views
  • 4 replies
  • 0 likes
  • WD
  • 458 Views
  • 4 replies
  • 0 likes

7 inch tablet not supported Mach Speed Trio not supported as a tablet

I have a 7 inch tablet , a Mach Speed Trio, that Spotfy has decided is on the wrong edge of the cutoff size for full tablet support by Spotify as just told to me by Spotify Support. It classifies as a mobile device and only has shuffle mode for free ...

  • Casual Listener
  • I have a 7 inch tablet , a Mach Speed Trio,  that  Spotfy has decided is on the wrong edge of  the cutoff size for full tablet support by Spotify as just told to me by Spotify Support....
  • windyguy
  • Casual Listener
  • 509 Views
  • 2 replies
  • 0 likes
  • 509 Views
  • 2 replies
  • 0 likes

Spotify interface streaming to Sonos?!

I am the proud owner of the Sonos system. Just started my Spotify premium account, everything works great except, I can't use my PC interface, where I can really take advantage of what spotify offers, which is, imo, a great way to browse, sample and ...

  • Casual Listener
  • I am the proud owner of the Sonos system. Just started my Spotify premium account, everything works great except, I can't use my PC interface, where I can really take advantage of what spotify offers...
  • sb62
  • Newbie
  • 1613 Views
  • 3 replies
  • 2 likes
  • 1613 Views
  • 3 replies
  • 2 likes

Sound disturbance in Windows 7 - split second bits of songs randomly under my songs

I've had this problem since yesterday morning. There are split second bits of other songs randomly disturbing the sound in Spotify - on top of my songs as well when I am not playing anything, just keeping Spotify open. They're too short to even tell ...

  • Regular
  • I've had this problem since yesterday morning.   There are split second bits of other songs randomly disturbing the sound in Spotify - on top of my songs as well when I am not playing anythi...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Windows Phone 8, Beats Music

Unless the WP8 phone gets a MAJOR overhaul very soon, Spotify Premium will lose a lot of customers to Beats Music. Since Spotify has repeatedly refused to add Radio to their WP8 app, I'll be canceling my subscription next month and switching to Beats...

  • Newbie
  • Unless the WP8 phone gets a MAJOR overhaul very soon, Spotify Premium will lose a lot of customers to Beats Music. Since Spotify has repeatedly refused to add Radio to their WP8 app, I'll be cancelin...
  • Peter__
  • Community Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • WP 8
  • 332 Views
  • 1 replies
  • 0 likes

Uploading a single, album containing that single being uploaded later. What happens?

If an artist uploads a single to spotify, what happens when the album containing that single becomes available later? Is there any way of deleting that single and "giving the nr of plays" to the same song, but that is now an album track? Or will they...

  • Casual Listener
  • If an artist uploads a single to spotify, what happens when the album containing that single becomes available later? Is there any way of deleting that single and "giving the nr of plays" to the same...
  • Peter__
  • Community Legend
  • 2079 Views
  • 3 replies
  • 0 likes
  • Other
  • 2079 Views
  • 3 replies
  • 0 likes

Condivisione dei brani al di fuori di Spotify

Spett.le Spotify,gradirei più di un chiarimento riguardo il corretto uso del codice di incorporamento e dei contenuti personali importati:1) l'utente Spotify che inserisce nel proprio sito web personale l'embedded code di una playlist è coperto da au...

  • Casual Listener
  • Spett.le Spotify, gradirei più di un chiarimento riguardo il corretto uso del codice di incorporamento e dei contenuti personali importati: 1) l'utente Spotify che inserisce nel proprio sito web pe...
  • julianjay
  • Casual Listener
  • 506 Views
  • 2 replies
  • 0 likes
  • 506 Views
  • 2 replies
  • 0 likes

[WP8] The music pauses and sounds bad

When I listen do my offline music it pauses by it self for one second once or twice a song. When it starts again it somethimes sounds really bad. I'm not very techninical so first I thought it was my headphones that caused it but it's the same with a...

  • Newbie
  • When I listen do my offline music it pauses by it self for one second once or twice a song. When it starts again it somethimes sounds really bad. I'm not very techninical so first I thought it was my...
  • 507 Views
  • 0 replies
  • 0 likes
  • 507 Views
  • 0 replies
  • 0 likes

Change password issue

I cant remember any of my passwords...how can I change Spotify?

  • Newbie
  • I cant remember any of my passwords...how can I change Spotify?
  • Peter__
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Would be great to have spotify on my Voco system

It would be great ot have spotify on my Voco systems. Is there a chance that this will be supported soon? http://www.myvoco.com

  • Newbie
  • It would be great ot have spotify on my Voco systems.    Is there a chance that this will be supported soon?   http://www.myvoco.com
  • 359 Views
  • 0 replies
  • 8 likes
  • Other
  • 359 Views
  • 0 replies
  • 8 likes

Because for Windows Phone 8 app is need the Premium Account ??

Non accetto il Che per l'utilizzo di Windows Phone 8 app E Necessario il Spotify Premium, MENTRE per le Applicazioni iOS e Android l'ascolto di e libero ...... Qualcuno puo spiegare a me, Perchè C'E this Differenza?

  • Newbie
  • Non accetto il Che per l'utilizzo di Windows Phone 8 app E Necessario il Spotify Premium, MENTRE per le Applicazioni iOS e Android l'ascolto di e libero ...... Qualcuno puo spiegare a me, Perchè C'...
  • 224 Views
  • 0 replies
  • 0 likes
  • WP 8
  • 224 Views
  • 0 replies
  • 0 likes

Playlist order

Is it possible to reorder playlists on iPod Touch? I have a premium membership if that makes a difference.

  • Casual Listener
  • Is it possible to reorder playlists on iPod Touch? I have a premium membership if that makes a difference.
  • 218 Views
  • 0 replies
  • 0 likes
  • Other
  • 218 Views
  • 0 replies
  • 0 likes

problems on samsung smart tv

Hi there, I'm using spotify from my samsung smart tv PS51F8500 last firmware (.14) and starting from yesterday night I can't use search. Nothing happens while writing word in search field and even if I launch a search, page remains empty. I've also n...

  • Casual Listener
  • Hi there, I'm using spotify from my samsung smart tv PS51F8500 last firmware (.14) and starting from yesterday night I can't use search. Nothing happens while writing word in search field and even ...
  • brucomela
  • Casual Listener
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

Isn't Spotify free for mobile devices?

I'm in the UK and I have a Nokia lumia 560.It is a windows phone and for some reason the windows store only has the trial version. I thought Spotify was free on all mobile devices?

  • Newbie
  • I'm in the UK and I have a Nokia lumia 560.It is a windows phone and for some reason the windows store only has the trial version. I thought Spotify was free on all mobile devices?
  • Daniel
  • Community Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Solved!! Unable to play file type on Squeezebox Duet

I am unable to stream any tracks from Spotify using my squeezebox duet - the message "unable to play file type" appears followed by a list of tracks. Nothing will play at all. Can anyone help?

  • Newbie
  • I am unable to stream any tracks from Spotify using my squeezebox duet - the message "unable to play file type" appears followed by a list of tracks. Nothing will play at all. Can anyone help?
  • gh7831
  • Newbie
  • 13267 Views
  • 14 replies
  • 2 likes
  • 13267 Views
  • 14 replies
  • 2 likes

[WP8] Music won't play

Hey everyone, the problem I'm having was reported quite often already, however none of the solutions worked for me. I can search songs and artists, but when I try to play a song it just loads and loads and loads, but never start playing. If a active ...

  • Casual Listener
  • Hey everyone,   the problem I'm having was reported quite often already, however none of the solutions worked for me.    I can search songs and artists, but when I try to play ...
  • cedeju
  • Casual Listener
  • 611 Views
  • 6 replies
  • 1 likes
  • 611 Views
  • 6 replies
  • 1 likes

Problem streaming on Sonos

I don't need any devices reset. I am trying to get spotify to stream on Sonos. Paid for Premium upgrade, follows the Sonos procedures with no luck. Contacted Sonos--they actually have a customer service department, contrary to spotifty. They were abl...

  • Visitor
  • I don't need any devices reset. I am trying to get spotify to stream on Sonos. Paid for Premium upgrade, follows the Sonos procedures with no luck. Contacted Sonos--they actually have a customer serv...
  • Richard
  • Community Legend
  • 570 Views
  • 6 replies
  • 0 likes
  • 570 Views
  • 6 replies
  • 0 likes

Can't sync local files to Windowsphone 8

Hello, I've a small problem with my "new" nokia Lumia 920 (WP8). I don't know why, but I can't download local Music from my Computer. With my old Android smartphone there was no problem, I was in the same w-lan and it downloaded automatically my loca...

  • Casual Listener
  • Hello,   I've a small problem with my "new" nokia Lumia 920 (WP8). I don't know why, but I can't download local Music from my Computer. With my old Android smartphone there was no problem,...
  • Peter__
  • Community Legend
  • 1961 Views
  • 3 replies
  • 0 likes
  • WP 8
  • 1961 Views
  • 3 replies
  • 0 likes

Solved!! Onkyo stopped synchronising playlists after new router installed

Hi, I've just had fibre installed and now the playlists on my onkyo have stopped synchronising. I checked the new router and I have the following entry there for upnp which is the IP of my laptop that I would usually use to syncronise my android devi...

  • Music Fan
  • Hi,   I've just had fibre installed and now the playlists on my onkyo have stopped synchronising. I checked the new router and I have the following entry there for upnp which is the IP ...
  • paulinthought
  • Music Fan
  • 868 Views
  • 6 replies
  • 0 likes
  • Onkyo
  • 868 Views
  • 6 replies
  • 0 likes