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Please see below the most popular frequently asked questions.

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Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Sobult
  • Visitor
  • 3619 Views
  • 27 replies
  • 6 likes
  • Other
  • 3619 Views
  • 27 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18213 Views
  • 8 replies
  • 2 likes
  • Other
  • 18213 Views
  • 8 replies
  • 2 likes

Syncing Music on SD Card

I would like to purchase the Spotify Premium but at this time I don't have a mobile phone, just an SD Card. Would I still be able to put the music on to my SD Card?

  • Newbie
  • I would like to purchase the Spotify Premium but at this time I don't have a mobile phone, just an SD Card.   Would I still be able to put the music on to my SD Card?
  • Peter__
  • Community Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Spotify Premium and mobile: how many devices can i have for my Spotify Premium account ?

I had Spotify Unlimited and just upgraded to Spotify Premium. I have a laptop, a mobile device and a tablet. Can I download and access my Spotify Premium from both my mobile device and my tablet (it is already on my laptop) OR is there a device count...

  • Newbie
  • I had Spotify Unlimited and just upgraded to Spotify Premium.   I have a laptop, a mobile device and a tablet.   Can I download and access my Spotify Premium from both my mobile dev...
  • Peter__
  • Community Legend
  • 3965 Views
  • 1 replies
  • 0 likes
  • 3965 Views
  • 1 replies
  • 0 likes

Playlist problems with receiver

Hello forum I have some problems with playlists from online Sometimes after a title was played and the new title displayed on the receiver display the music will not start everything looks normal but there is no sound.I have to go manually to the nex...

  • Music Fan
  • Hello forum   I have some problems with playlists from online   Sometimes after a title was played and  the new title displayed on the receiver display the music will not start&nbs...
  • kerberos667
  • Regular
  • 1176 Views
  • 3 replies
  • 0 likes
  • 1176 Views
  • 3 replies
  • 0 likes

Spotify and Sonos Have a BAD Relationship!

Hi there, I am so disenchanted with Spotify and Sonos at the moment. I specifically bought my Sonos system so that I would be able to stream Spotify. It has never worked for more than 10 seconds. I get constant drop outs of the service "Sonos lost co...

  • Newbie
  • Hi there,   I am so disenchanted with Spotify and Sonos at the moment. I specifically bought my Sonos system so that I would be able to stream Spotify. It has never worked for more than 10 s...
  • 954 Views
  • 0 replies
  • 0 likes
  • 954 Views
  • 0 replies
  • 0 likes

[WP 7.0] Make app available for Ireland

Hi guys, Spotify just launched in Ireland (congrats) and I would like you to shut up and take my money for a premuim account. However I cannot access the mobile app for Windows Phone. I have tried via the web marketplace, m.spotify.com and the phone ...

  • Newbie
  • Hi guys,   Spotify just launched in Ireland (congrats) and I would like you to shut up and take my money for a premuim account. However I cannot access the mobile app for Windows Phone. I ha...
  • user-removed
  • Not applicable
  • 1215 Views
  • 5 replies
  • 1 likes
  • 1215 Views
  • 5 replies
  • 1 likes

[WP7.5] WIindows Nokia 610 Spotify saying it is in Offline mode when it is definetly not.

I have switched the offline mode off in the settings however it still says I am in offline mode.

  • Newbie
  • I have switched the offline mode off in the settings however it still says I am in offline mode.
  • user-removed
  • Not applicable
  • 1015 Views
  • 1 replies
  • 0 likes
  • 1015 Views
  • 1 replies
  • 0 likes

Spotify enabled hardware controlled via Android ?

Dear all, I have spotify on my mobile phones and I was wondering if there was any of these 'Spotify enabled hardware' that allows me to control which music I play via my phone ? At this moment I am using a computer streaming via DLNA to my PS3 and th...

  • Newbie
  • Dear all,   I have spotify on my mobile phones and I was wondering if there was any of these 'Spotify enabled hardware' that allows me to control which music I play via my phone ?   ...
  • 539 Views
  • 0 replies
  • 0 likes
  • 539 Views
  • 0 replies
  • 0 likes

Solved!! Spotify interface streaming to Sonos?!

Reading the questions, and no answers, i'm afraid this will be quite difficult to answer. I have a premium account. It runs Okay within Sonos. But the user interface sucks. I would like to use the Spotify (iPad) interface. Why isn't that still(!!!) n...

  • Regular
  • Reading the questions, and no answers, i'm afraid this will be quite difficult to answer.   I have a premium account. It runs Okay within Sonos. But the user interface sucks. I would like to...
  • tonyoerlemans
  • Casual Listener
  • 2221 Views
  • 5 replies
  • 0 likes
  • 2221 Views
  • 5 replies
  • 0 likes

logitech UE smart radio regional problems!

Hi , I bought a Squeezebox last month and it works fine except for the Spotify app . Every other song on my playlists has regional problems and cannot be played where I´m located??? But it works fine on laptop and on my cellphone and I´ve played song...

  • Visitor
  • Hi  , I bought a Squeezebox last month and it works fine except for the Spotify app . Every other song on my playlists has regional problems and cannot be played where I´m located??? But it work...
  • 776 Views
  • 0 replies
  • 2 likes
  • 776 Views
  • 0 replies
  • 2 likes

Solved!! Spotify for Roku or Play Station 3?

Is there any chance of a Spotify client for Roku and/or Play Station 3? Either or both would be phenominal. Thanks for the Linux client

  • Regular
  • Is there any chance of a Spotify client for Roku and/or Play Station 3?  Either or both would be phenominal.   Thanks for the Linux client 🙂
  • boom
  • Casual Listener
  • 2997 Views
  • 4 replies
  • 1 likes
  • 2997 Views
  • 4 replies
  • 1 likes

[Symbian] How to play music offline?

I've made a playlist which I want to listen at when I am abroad, so I want to make it available offline. In Spotify I've selected this function., but on my phone it doesn't seem to work. I have a Nokia C6 with Symbian. Can anyone please tell me how t...

  • Newbie
  • I've made a playlist which I want to listen at when I am abroad, so I want to make it available offline. In Spotify I've selected this function., but on my phone it doesn't seem to work. I have a N...
  • Peter__
  • Community Legend
  • 1425 Views
  • 1 replies
  • 0 likes
  • 1425 Views
  • 1 replies
  • 0 likes

Problems with playing Spotify on Sonos in Perth - connectivity error commenced on 21 December

I have had Spotify for about two months and play it on my Sonos. There have been no problems until last Friday, 21 December, when Spotify stopped playing due to an apparent connectivity problem. I am still able to play Songl and internet radio. It is...

  • Newbie
  • I have had Spotify for about two months and play it on my Sonos. There have been no problems until last Friday, 21 December, when Spotify stopped playing due to an apparent connectivity problem. I am...
  • 305 Views
  • 0 replies
  • 0 likes
  • 305 Views
  • 0 replies
  • 0 likes

Existing Spotify Premium account with Facebook login CANNOT generate device password

I have a Spotify premium account that uses Facebook for my login. Every time I go to the following screen to generate my device username/password to use Sonos, it then sends me to the "set device password" screen, but all that screen shows is my acco...

  • Newbie
  • I have a Spotify premium account that uses Facebook for my login. Every time I go to the following screen to generate my device username/password to use Sonos, it then sends me to the "set device pas...
  • Peter__
  • Community Legend
  • 937 Views
  • 1 replies
  • 0 likes
  • 937 Views
  • 1 replies
  • 0 likes

Search function on Samsung Smart TV App does not support keyboard?

Have been trying the app for the smart tv and I like it, but it does not seem to be possible to use a keyboard on the search tab. Is this intended or a bug? Also there seems to be an issue with some songs not showing name/artist the first time a play...

  • Newbie
  • Have been trying the app for the smart tv and I like it, but it does not seem to be possible to use a keyboard on the search tab. Is this intended or a bug?   Also there seems to be an issue...
  • Peter__
  • Community Legend
  • 2552 Views
  • 2 replies
  • 2 likes
  • 2552 Views
  • 2 replies
  • 2 likes

Samsung Smart TV UE55ES8000

I am in the UK and have a smart TV UE55ES8000. It is a 2012 model. From everything I've read the spotify app should be supported on this TV. But when trying to launch the spotify app on the TV the following message comes up "The device firmware does ...

  • Newbie
  • I am in the UK and have a smart TV UE55ES8000.  It is a 2012 model.  From everything I've read the spotify app should be supported on this TV.  But when trying to launch the spotify ap...
  • 482 Views
  • 0 replies
  • 0 likes
  • 482 Views
  • 0 replies
  • 0 likes

Solved!! [WP 7.5] Still no updates, app buggy as hell

Hey there. Still no update to app. Is this joke? Can staff comment are users ignored or is there somethnig going on to this app. Thanks.

  • Visitor
  • Hey there.   Still no update to app. Is this joke?   Can staff comment are users ignored or is there somethnig going on to this app.   Thanks.
  • user-removed
  • Not applicable
  • 2187 Views
  • 3 replies
  • 6 likes
  • 2187 Views
  • 3 replies
  • 6 likes

Account not found with my Sonos

I probably read all the messages in the board and can't seam to find a solution for my prblem. I changed my password and even my email. Nothing helped. My sonos iPhone app tells me: "The spotify server did not recognize your account information" I tr...

  • Casual Listener
  • I probably read all the messages in the board and can't seam to find a solution for my prblem. I changed my password and even my email. Nothing helped.   My sonos iPhone app tells me: "T...
  • PatrickH
  • Casual Listener
  • 676 Views
  • 1 replies
  • 0 likes
  • 676 Views
  • 1 replies
  • 0 likes

[WP8] Spotify on the Lumia 920 Windows Phone 8

I was just about to signup for Spotify for my Lumia 920 on Windows Phone 8 and realised you don't have this one the new platform, what are you doing about this when it was on Windows Phone 7, I don't get it???

  • Casual Listener
  • I was just about to signup for Spotify for my Lumia 920 on Windows Phone 8 and realised you don't have this one the new platform, what are you doing about this when it was on Windows Phone 7, I don't...
  • Peter__
  • Community Legend
  • 3243 Views
  • 1 replies
  • 1 likes
  • 3243 Views
  • 1 replies
  • 1 likes