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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

55600 Views

7 replies

4 likes

  • 55600 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

37295 Views

209 replies

18 likes

Other
  • 37295 Views
  • 209 replies
  • 18 likes

Superuser Contribution The songs in the playlist is not played

PlanFreeCountrySwitzerlandDeviceAll deviceOperating SystemAll My Question or IssueI go to this playlist: https://open.spotify.com/playlist/4DRMdH0ChGoLjpUy5u2ytGBut when i try to listen it by pressing the green play button another random stufff is pl...

Casual Listener

Plan Free Country Switzerland Device All device Operating System All   My Question or Issue I go to this playlist:  https://open.spotify.com/playlist/4DRMdH0ChGoLjpUy5u2ytG ...

AlejaR

Moderator

301 Views

1 replies

0 likes

Connect
Music
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify songs pause at a certain point near the beginning

A couple hours ago I noticed my songs continuously pausing at certain points. I have never had any trouble with this before and there's no one else connected to my acc. This has been happening on my pc as well as my mobile device.

Visitor

A couple hours ago I noticed my songs continuously pausing at certain points. I have never had any trouble with this before and there's no one else connected to my acc. This has been happening on my ...

Susan_GP

Moderator

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Curadoria

Não consigo adicionar meu local de origem, quando eu coloco a minha cidade, simplesmente não aparece nada. Logo não consigo avançar a curadoria

Newbie

Não consigo adicionar meu local de origem, quando eu coloco a minha cidade, simplesmente não aparece nada. Logo não consigo avançar a curadoria

162 Views

0 replies

0 likes

  • 162 Views
  • 0 replies
  • 0 likes

Superuser Contribution How do I automatically play a podcast in a song Playlist without queing

I put a podcast episode in my Playlist were songs are but it won't play u less I personally add it to queue and if I exit the app it get removed from the que. I want it to play with the rest of my Playlist is there a way to fix that?

Visitor

I put a podcast episode in my Playlist were songs are but it won't play u less I personally add it to queue and if I exit the app it get removed from the que. I want it to play with the rest of my Pl...

Ivelina

Moderator

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution Style exempt mode

I listen to/play music a lot for my business that I wouldn’t otherwise listen to. I’m wondering if we could get a business mode for this so that our actual style profiles aren’t affected? My discover weekly has become something I barely recognize but...

Visitor

I listen to/play music a lot for my business that I wouldn’t otherwise listen to. I’m wondering if we could get a business mode for this so that our actual style profiles aren’t affected? My discover...

Maria

Moderator

164 Views

1 replies

0 likes

  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps going in and out on all Alexa devices.

No matter what we do, restart the router, restart the device, login and logout, it stops playing music about every 20 seconds into the song, and sometimes it pauses for as long as 20 minutes and then restarts and sometimes it pauses for as long as on...

Visitor

No matter what we do, restart the router, restart the device, login and logout, it stops playing music about every 20 seconds into the song, and sometimes it pauses for as long as 20 minutes and then...

OscarDC

Moderator

771 Views

3 replies

1 likes

  • 771 Views
  • 3 replies
  • 1 likes

Superuser Contribution I have premium, but I can’t stop the song shuffling on the app

The wiggly crosses which normally stop, the shuffling, don’t make any difference, whether they green or white It still shuffles

Newbie

The wiggly crosses which normally stop, the shuffling, don’t make any difference, whether they green or white It still shuffles

Yordan

Moderator

181 Views

1 replies

0 likes

  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution past played tracks history

youtube has history for past played videos.and it can also clear that history log.if youtube has it.you must have it.do NOT underestimate the competition.Patrick Band

Newbie

youtube has history for past played videos. and it can also clear that history log. if youtube has it. you must have it. do NOT underestimate the competition. Patrick Band

Susan_GP

Moderator

200 Views

1 replies

0 likes

  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobook resuming from the wrong spot

I’ve been reading the same audiobook for the past several weeks and previously it would pick up correctly from where it left off when I plugged my phone into my car and hit the icon for it in “recently played” but lately it’s been going back to the s...

Casual Listener

I’ve been reading the same audiobook for the past several weeks and previously it would pick up correctly from where it left off when I plugged my phone into my car and hit the icon for it in “recent...

Wanda40

Visitor

1510 Views

4 replies

0 likes

  • 1510 Views
  • 4 replies
  • 0 likes

Superuser Contribution I can't run spotify on Pioneer N30AE reciever

PlanPremiumCountryAustria / Poland Device: Pioneer N30AE My Question or Issue Hi! Since today I have a problem with my receiver. It is displayed among available devices but when I click on it never connects. It's displaying "connecting" for a couple ...

Visitor

  Plan Premium Country Austria / Poland    Device: Pioneer N30AE   My Question or Issue   Hi!   Since today I have a problem with my receiver. It is displaye...

MartinT

Spotify Legend

545 Views

1 replies

0 likes

Connect
  • 545 Views
  • 1 replies
  • 0 likes

porque minha conta premium está pausado?

minha conta está pausado por problema no pagamento sendo que o cartão descontou o valor e nao estornou.

Visitor

minha conta está pausado por problema no pagamento sendo que o cartão descontou o valor e nao estornou.

Bittencourt

Spotify Star

158 Views

1 replies

0 likes

  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Quiero reproducir una canción pero se reproduce una canción sugerida

Porque cuando quiero reproducir una canción se reproduce una canción sugerida y no la que quiero escuchar así es un jaleo es que no coincide ni el cantante

Newbie

Porque cuando quiero reproducir una canción se reproduce una canción sugerida y no la que quiero escuchar así es un jaleo es que no coincide ni el cantante

Yordan

Moderator

190 Views

1 replies

0 likes

  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution VPN Support

Hey! I am getting my password reset since I've started using a VPN - NordVPN in particular. It is becoming extremely annoying. I know that the official position is no VPN support, but a "disable this layer" of security (aka annoying no-requested pass...

Casual Listener

Hey! I am getting my password reset since I've started using a VPN - NordVPN in particular. It is becoming extremely annoying. I know that the official position is no VPN support, but a "disable this...

JonesBalboa

Newbie

11156 Views

14 replies

2 likes

  • 11156 Views
  • 14 replies
  • 2 likes

Superuser Contribution Hola! Encontré una promoción con mercado pago y no me ha llegado el código

El viernes compré una promoción de mercado pago la cuál indica que al realizar una recarga de la compañía bait te obsequian 4 meses de Spotify premium

Visitor

El viernes compré una promoción de mercado pago la cuál indica que al realizar una recarga de la compañía bait te obsequian 4 meses de Spotify premium

Vasil

Moderator

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Здравствуйте я хотел бы отменить премиум подписку и получить обратно деньги

Хочу отметить премиум подписку и обратно получить деньги

Visitor

Хочу отметить премиум подписку и обратно получить деньги

AdamDamon

Spotify Star

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue about the Spotify Community Website

PlanFreeCountryUSADeviceSAMSUNG Galaxy S24Operating SystemONEUI 6.1, ANDROID 14 My Question or IssueWhenever I try to use the "SUGGEST AN IDEA" section of the Spotify Community Website, I always get this Error Message:

Roadie

Plan Free Country USA Device SAMSUNG Galaxy S24 Operating System ONEUI 6.1, ANDROID 14   My Question or Issue Whenever I try to use the "SUGGEST AN IDEA" section of the Spotify Communi...

Yordan

Moderator

368 Views

3 replies

0 likes

Other
  • 368 Views
  • 3 replies
  • 0 likes

Superuser Contribution Remove songs from queue

What if we could remove songs that we accidentally added to the queue aside from going to the queue if the queue is huge like the queues I make? For instance if you are making a large queue only so many songs can be visible at any given time and some...

Roadie

What if we could remove songs that we accidentally added to the queue aside from going to the queue if the queue is huge like the queues I make? For instance if you are making a large queue only so m...

AlejaR

Moderator

2405 Views

1 replies

0 likes

  • 2405 Views
  • 1 replies
  • 0 likes

Superuser Contribution New Filter Option: Recent to Oldest

I would love to have the option to toggle my playlists between oldest and most recent songs added. Please have available on both TV and Mobile apps. Thanks Spotify!!

Regular

I would love to have the option to toggle my playlists between oldest and most recent songs added. Please have available on both TV and Mobile apps.  Thanks Spotify!! 

AlejaR

Moderator

577 Views

1 replies

0 likes

  • 577 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast stopped appearing on spotify

My Question or Issue I have a podcast hosted on podbean that has been playing on Spotify for 4 years. Someone informed me that they could find the podcast on Spotify and I checked and they stopped downloading as of May, 2023. Why would they just stop...

Visitor

    My Question or Issue   I have a podcast hosted on podbean that has been playing on Spotify for 4 years.  Someone informed me that they could find the podcast on Spotify an...

Ivelina

Moderator

188 Views

1 replies

0 likes

Other
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Advert Language

PlanFree/PremiumCountryUK Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI keep getting adverts in Welsh. I don't speak Welsh. There seems to be no way to contact S...

Casual Listener

Plan Free/Premium Country UK   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I ...

Salexmay

Casual Listener

600 Views

4 replies

0 likes

Other
  • 600 Views
  • 4 replies
  • 0 likes