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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

56842 Views

7 replies

4 likes

  • 56842 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

listeningbingbong

Visitor

37572 Views

211 replies

18 likes

Other
  • 37572 Views
  • 211 replies
  • 18 likes

Superuser Contribution How to turn on private listening when using Spotify on Amazon echo?

Calming music I listen to at night is ruining my Spotify algorithm for recommendations and playlists.. How do I turn on Private Listening when listening to music from Spotify on Amazon Echo? This has been raised some two years ago by others… has it b...

Visitor

Calming music I listen to at night is ruining my Spotify algorithm for recommendations and playlists.. How do I turn on Private Listening when listening to music from Spotify on Amazon Echo? This has...

Elena

Moderator

773 Views

1 replies

0 likes

  • 773 Views
  • 1 replies
  • 0 likes

Leaving Spotify (no idea, just sharing)

I love the app, but my girlfriend and I are leaving for three main reasons:Unfair payment to artistsThe recent ban for artists who don't meet your reproduction expectationsNo hi-fi music. This has been a pain, and from what I'm hearing, it's going to...

Newbie

I love the app, but my girlfriend and I are leaving for three main reasons: Unfair payment to artists The recent ban for artists who don't meet your reproduction expectations No hi-fi music....

210 Views

0 replies

0 likes

  • 210 Views
  • 0 replies
  • 0 likes

Superuser Contribution Play everywhere (in the same network)

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello everyone. In the list of available speakers, I have all the Alexa devices, plus the Bos...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello e...

alexcasu

Casual Listener

1357 Views

2 replies

1 likes

Connect
  • 1357 Views
  • 2 replies
  • 1 likes

Legal live songs I would like to import into Spotify

I have legal live songs by popular artists that I would like to import into Spotify. These are songs that even Google (song ID) cannot recognize. *My Question: Can I import songs for the Spotify Community to enjoy? If so, how?

Visitor

I have legal live songs by popular artists that I would like to import into Spotify. These are songs that even Google (song ID) cannot recognize.  *My Question: Can I import songs for the Spoti...

Ximzend

Spotify Star

536 Views

1 replies

0 likes

Import to Spotify
  • 536 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cyber security

Who is the manager responsible for cybersecurity and data integrity and how can I make contact with the person? **bleep**

Visitor

Who is the manager responsible for cybersecurity and data integrity and how can I make contact with the person?   **bleep**  

MihailY

Moderator

590 Views

1 replies

0 likes

  • 590 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify ad studio

Greetings, I had a problem with the payment of my campaigns. It asks me to update the card, I already updated it and they even charged me for the debt, but it still gives the same error about updating the card.

Visitor

Greetings, I had a problem with the payment of my campaigns. It asks me to update the card, I already updated it and they even charged me for the debt, but it still gives the same error about updatin...

Yordan

Moderator

585 Views

1 replies

0 likes

Other
  • 585 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify cuts out on Echo Show

PlanPremium DeviceEcho Show 5 My Question or IssueI have connected Spotify link to my Echo device (brand new, updated), and it started stuttering. At first (in the first hour), it was only once per song- the music would stop for a second, the screen ...

Newbie

Plan Premium   Device Echo Show 5   My Question or Issue I have connected Spotify link to my Echo device (brand new, updated), and it started stuttering. At first (in the first hour)...

gidgetagogo

Casual Listener

2165 Views

10 replies

2 likes

Connect
Music
Other
  • 2165 Views
  • 10 replies
  • 2 likes

Superuser Contribution The "next" button has disappeared!

PlanPremiumCountryBelgiumDeviceSzmsung a23Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEvery day I make a queue with new podcast episodes at night. I start listening to the first and up untill a couple of days ago I cou...

Visitor

Plan Premium Country Belgium Device Szmsung a23 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Every day I make a queue with new podcast episodes ...

Yordan

Moderator

361 Views

1 replies

0 likes

Samsung
  • 361 Views
  • 1 replies
  • 0 likes

Uploaded playlist on computer but not able to be played on phone?

PlanPremiumCountry DeviceiPhone 15Operating SystemiOS 17My Question or IssueI uploaded some files to my spotify to make a playlist on my laptop but when I try to play it on my phone it says I need to sync with my computer, what does that mean and how...

Newbie

Plan Premium Country   Device iPhone 15 Operating System iOS 17 My Question or Issue I uploaded some files to my spotify to make a playlist on my laptop but when I try to play it on my ...

Maxim

Spotify Star

299 Views

1 replies

0 likes

Music
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Alexa playing only radio no matter what command i give her

basically when i say alexa play three days grace world so cold it says playing now world so cold radio instead of the song anyone can help me i have alexa echo dot 5 anyone help me

Visitor

basically when i say alexa play three days grace world so cold it says playing now world so cold radio instead of the song anyone can help me i have alexa echo dot 5 anyone help me

Yordan

Moderator

1057 Views

4 replies

0 likes

  • 1057 Views
  • 4 replies
  • 0 likes

Superuser Contribution Xbox streaming issues

PlanPremiumCountrySouth Africa DeviceXbox My Question or Issue:There seems to be issue with the xbox app where there are issues streaming . This is not limited to xbox one, it also happens on Xbox X and I have connected via different ISPs at differen...

Visitor

Plan Premium Country South Africa   Device Xbox     My Question or Issue: There seems to be issue with the xbox app where there are issues streaming . This is not limited t...

Elena

Moderator

426 Views

1 replies

0 likes

Other
  • 426 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobooks

As someone who has always wanted to start audio books but couldn't justify paying for another subscription, I was extremely happy to hear that audiobooks are free to premium users. I kinda thought that if Spotify would do a free book a month or somet...

Visitor

As someone who has always wanted to start audio books but couldn't justify paying for another subscription, I was extremely happy to hear that audiobooks are free to premium users. I kinda thought th...

Vasil

Moderator

773 Views

1 replies

1 likes

  • 773 Views
  • 1 replies
  • 1 likes

Solved!! Delete Smart shuffle! Or let us toggle it!

Well since spotify won't listen to the thousands of complaints I'll just add another. Spotify couldn't **bleep** about its customers going off the lack of effort to help us with a simple toggle switch to turn smart shuffle off. Living in a rural area...

Regular

Well since spotify won't listen to the thousands of complaints I'll just add another. Spotify couldn't **bleep** about its customers going off the lack of effort to help us with a simple toggle switc...

MattSuda

Spotify Star

858 Views

4 replies

3 likes

Other
  • 858 Views
  • 4 replies
  • 3 likes

Solved!! Extended streaming history

I asked for my extended streaming history, got a link and downloaded my data, but the only file i got with this link was the pdf one called "read me first". Is there anything i could do to get the json files ?

Newbie

I asked for my extended streaming history, got a link and downloaded my data, but the only file i got with this link was the pdf one called "read me first". Is there anything i could do to get the js...

narodenvrag

Music Fan

1659 Views

1 replies

0 likes

Other
  • 1659 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify EQ difference on two separate Android devices

PlanPremiumCountryHungaryDeviceSamsung Galaxy S21 FE, Xiaomi Mi 9TOperating SystemAndroidMy Question or IssueHi everyone, So my problem is with the equalizer in the Spotify app. On Xiaomi devices, you can customize equalizer settings within the app i...

Casual Listener

Plan Premium Country Hungary Device Samsung Galaxy S21 FE, Xiaomi Mi 9T Operating System Android My Question or Issue Hi everyone,  So my problem is with the equalizer in the Spotify a...

Yordan

Moderator

1018 Views

2 replies

0 likes

Other
Samsung
  • 1018 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcasts still auto-downloading episodes after toggling off

PlanFree/PremiumCountryUSDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have auto-downloads turned on for a handful of podcasts that I listen to regularly and li...

Casual Listener

Plan Free/Premium Country US Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   I h...

cromec55

Casual Listener

2993 Views

8 replies

1 likes

Other
  • 2993 Views
  • 8 replies
  • 1 likes

Equalizer implementation is bad

The equalizer on the PC desktop app is implemented poorly or in a buggy way. Making large changes in a particular band results in a reduction in overall level and it doesn't really sound how I would expect. I played a brown noise track I found and re...

Visitor

The equalizer on the PC desktop app is implemented poorly or in a buggy way. Making large changes in a particular band results in a reduction in overall level and it doesn't really sound how I would ...

656 Views

0 replies

4 likes

  • 656 Views
  • 0 replies
  • 4 likes

What are the requirements to become a playlist curator for spotify?

I have seen some information about playlist curators and theres information about a programme started by spotify but does not state how i can apply and what the requirements are?

Visitor

I have seen some information about playlist curators and theres information about a programme started by spotify but does not state how i can apply and what the requirements are?

Maxim

Spotify Star

3516 Views

1 replies

0 likes

  • 3516 Views
  • 1 replies
  • 0 likes

Superuser Contribution Selected Podcast will play a different podcast - FireTV

PlanPremiumCountryCanadaDeviceFireTV 4K My Question or IssueWhen selecting certain Podcasts to play (Work For It Podcast, Hustle & Grind Podcast) the player will skip to a different subscribed podcast and start to play. I did a factory reset on my de...

Casual Listener

Plan Premium Country Canada Device FireTV 4K   My Question or Issue When selecting certain Podcasts to play (Work For It Podcast, Hustle & Grind Podcast) the player will skip to a di...

Tarpoon

Newbie

814 Views

7 replies

0 likes

Other
TV
  • 814 Views
  • 7 replies
  • 0 likes