Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • boom_boom_pow
  • Newbie
  • 2237 Views
  • 19 replies
  • 6 likes
  • Other
  • 2237 Views
  • 19 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17808 Views
  • 8 replies
  • 2 likes
  • Other
  • 17808 Views
  • 8 replies
  • 2 likes

Superuser Contribution Code zu stark weggerubbelt nicht mehr lesbar

Ich habe eine Karte gekauft und den Code zu stark weggerubbelt und der Code ist jetzt nicht mehr lesbar.Liebe Grüße Natalie

  • Visitor
  • Ich habe eine Karte gekauft und den Code zu stark weggerubbelt und der Code ist jetzt nicht mehr lesbar. Liebe Grüße Natalie
  • Dian
  • Spotify Legend
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why isn't my credit card accepted?

I have a new credit card and I'm trying to update the information but the new credit card is not accepted. I keep getting an error message. I have already checked with my bank and everything is OK with the card.

  • Visitor
  • I have a new credit card and I'm trying to update the information but the new credit card is not accepted. I keep getting an error message. I have already checked with my bank and everything is OK wi...
  • Dian
  • Spotify Legend
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution como veo la dirección de residencia que puse en mi cuenta ?

para poder compartir mi plan duo debo poner la misma dirección, la pongo, pero me dice que no es la misma de la cuenta que compro el plan, la situación es que esa es la dirección, así que no se con que dirección se guardo mi cuenta original.como hago...

  • Visitor
  • para poder compartir mi plan duo debo poner la misma dirección, la pongo, pero me dice que no es la misma de la cuenta que compro el plan, la situación es que esa es la dirección, así que no se con q...
  • Dian
  • Spotify Legend
  • 1113 Views
  • 1 replies
  • 0 likes
  • 1113 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can’t I create an app profile for all Premium Family members?

I have a Premium Family account with 5/6 accounts connected but can only log myself into any of the devices we use. I want to set up one of the accounts on the Spotify app for Roku, but it wants me to log in that account separately, then tells me the...

  • Visitor
  • I have a Premium Family account with 5/6 accounts connected but can only log myself into any of the devices we use. I want to set up one of the accounts on the Spotify app for Roku, but it wants me t...
  • Lyubka
  • Moderator
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ocupo un reembolso

Me AN rebajado de mi tarjeta de débito un monto que yo jamás e dado autorización hacer o rebajar

  • Visitor
  • Me AN rebajado de mi tarjeta de débito un monto que yo jamás e dado autorización hacer o rebajar
  • AlejaR
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cartão presente inválido

PlanFreeCountryBrasilDeviceLg k11+Operating SystemAndroid 7 My Question or IssueEu ganhei em novembro um cartão presente, tentei usar agora mas aparece uma mensagem dizendo que o cartão é inválido. A compra do cartão foi feita em novembro e todos os ...

  • Casual Listener
  •   Plan Free Country Brasil Device Lg k11+ Operating System Android 7   My Question or Issue Eu ganhei em novembro um cartão presente, tentei usar agora mas aparece uma mensagem d...
  • Eni
  • Moderator
  • 212 Views
  • 3 replies
  • 0 likes
  • Other
  • 212 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't add a song to friend's collaborative playlist in a WebPlayer

PlanFreeCountrySK DeviceWeb browser (MS Edge / Chrome)Operating SystemWindows 10 My Question or Issue My friend started a collaborative playlist. I can see it (in my Library), play songs out of it but I can't find a way how to add a song into it. Peo...

  • Casual Listener
  • Plan Free Country SK   Device Web browser (MS Edge / Chrome) Operating System Windows 10   My Question or Issue  My friend started a collaborative playlist. I can see it (in...
  • danflzz
  • Newbie
  • 56243 Views
  • 28 replies
  • 2 likes
  • Other
  • 56243 Views
  • 28 replies
  • 2 likes

Superuser Contribution My Spotify Code only works the first time

When I Generate a Spotify Code it works fine the first time but then each time I try to go to the song, a different song starts to play although the image of the track I want is shown. Any idea why this happens?

  • Visitor
  • When I Generate a Spotify Code it works fine the first time but then each time I try to go to the song, a different song starts to play although the image of the track I want is shown. Any idea why t...
  • Alex
  • Spotify Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

players are not connected, can play different streams simultaneously, many

Spotify family, about 16-20 players (including some google Home groups ), mostly google cast, 2 Bose portable players, onkyo, sony, Denon recievers, controlled mostly by apple watch/iphone, ipads, google nest, google home. Spotify connect often not c...

  • Regular
  • Spotify family, about 16-20 players (including some google Home groups ), mostly google cast, 2 Bose portable players, onkyo, sony, Denon recievers, controlled mostly by apple watch/iphone, ipads, go...
  • 109 Views
  • 0 replies
  • 0 likes
  • 109 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Mobile][Playlists] 2nd Device Tapping for Playlist

Listen on a Playlist Device 1, use Device 2, tap/click on the song, goes to artist page, not playlist page from Device 1

  • Regular
  • Listen on a Playlist Device 1, use Device 2, tap/click on the song, goes to artist page, not playlist page from Device 1
  • MihailY
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • Mobile
    Playlists
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution password

I received a password reset request to my email without my knowledge, what should I do? Is it from Spotify or was it sent by someone else?

  • Visitor
  • I received a password reset request to my email without my knowledge, what should I do? Is it from Spotify or was it sent by someone else?
  • Dian
  • Spotify Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution The reset password email wasn't sent to me

Okay so I've been trying to reset my password like three times now because I do not remember it and I'm getting annoyed, the email to reset the password just isn't sent to me?? And if there's a problem I'm not able to see it anywhere- can someone ple...

  • Visitor
  • Okay so I've been trying to reset my password like three times now because I do not remember it and I'm getting annoyed, the email to reset the password just isn't sent to me?? And if there's a probl...
  • Lyubka
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution how to get previous version of spotify?

I have two iPads.#1 iPad on Version 8.7.92.521 which works great keeping the screen active showing me cover art as well as whats playing further allowing me to select previous, next, like it, lyrics, etc.#2 iPad was upgraded to Version 8.8.22.312 of ...

  • Newbie
  • I have two iPads. #1 iPad on Version 8.7.92.521 which works great keeping the screen active showing me cover art as well as whats playing further allowing me to select previous, next, like it, lyric...
  • OscarDC
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Next episode of podcast not autoplaying

I noticed that within the last 12ish hours that the next episode of a podcast that I'm listening to isn't automatically playing. This is happening both on the mobile app and PC app. When an episode finishes, I have to manually go and select the next ...

  • Visitor
  • I noticed that within the last 12ish hours that the next episode of a podcast that I'm listening to isn't automatically playing. This is happening both on the mobile app and PC app. When an episode f...
  • Dian
  • Spotify Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • Other
  • 182 Views
  • 1 replies
  • 0 likes

I cant listen to podcasts

PlanPremiumCountryVenezuelaDevice(iPhone 11Operating System(iOS 16My Question or IssueWhen i try to search for a podcast it shows a empty playlist

  • Newbie
  • Plan Premium Country Venezuela Device (iPhone 11 Operating System (iOS 16 My Question or Issue When i try to search for a podcast it shows a empty playlist 
  • Amayy
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • Other
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Short Video Mode

Excuse me for a few days here, and I had a problem, the Spotify Categories no longer appear as what I recently listened to, etc. Now only videos from my playlists appear in Short Videos.Try everything, enable and disable options in Settings,Restart S...

  • Casual Listener
  • Excuse me for a few days here, and I had a problem, the Spotify Categories no longer appear as what I recently listened to, etc. Now only videos from my playlists appear in Short Videos. Try everyth...
  • gabarrasa
  • Casual Listener
  • 405 Views
  • 4 replies
  • 0 likes
  • music
  • 405 Views
  • 4 replies
  • 0 likes