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Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Covenantbirmingham
  • Visitor
  • 3733 Views
  • 28 replies
  • 6 likes
  • Other
  • 3733 Views
  • 28 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18261 Views
  • 8 replies
  • 2 likes
  • Other
  • 18261 Views
  • 8 replies
  • 2 likes

Superuser Contribution why is my playlist skipping the first song and going to another song

I created a playlist today,and i had the portals songs in it by melanie martinez,but instead of playing the first song,it skipped to the song spider web

  • Visitor
  • I created a playlist today,and i had the portals songs in it by melanie martinez,but instead of playing the first song,it skipped to the song spider web
  • OscarDC
  • Moderator
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

My Last.fm isn't scrobbling no matter what I try.

No Plan/Free PlanFreeUnited States My Question or Issue:My Last.fm won't scrobble. I've tried every remedy, including the ones on their official pages, but nothing has worked. Music shows on my volt.fm and discord, so I don't know why it doesn't regi...

  • Newbie
  • No Plan/Free Plan Free United States   My Question or Issue: My Last.fm won't scrobble. I've tried every remedy, including the ones on their official pages, but nothing has worked. Music sh...
  • 243 Views
  • 0 replies
  • 0 likes
  • Other
  • 243 Views
  • 0 replies
  • 0 likes

Superuser Contribution Incorrect Artist Credits

PlanPremiumCountryAustraliaMy Question or Issuehttps://open.spotify.com/track/59RLxHGJ70UO9ZkgEAiXxDsi=0cb3c9974a034509https://open.spotify.com/track/6d7F5o6DCzPvGb05ARTo9s?si=edcefac8d2c4491fhttps://open.spotify.com/track/5ZEUtHh0ERr9bTGyNp0ZTZ?si=d...

  • Visitor
  • Plan Premium Country Australia My Question or Issue https://open.spotify.com/track/59RLxHGJ70UO9ZkgEAiXxDsi=0cb3c9974a034509 https://open.spotify.com/track/6d7F5o6DCzPvGb05ARTo9s?si=edcefac8d2c...
  • OscarDC
  • Moderator
  • 310 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution access my local files on desktop - Settings do not have local files opt

I am trying to access my local files on my computer - under my setting options only 2 sections come up Language and Library layout nothing else. Could you please help me thank you

  • Visitor
  • I am trying to access my local files on my computer - under my setting options only 2 sections come up Language and Library layout nothing else. Could you please help me thank you
  • Alex
  • Spotify Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Spotify Connect stopped working on Audiolab 6000N Play

PlanPremiumCountryBelgiumDeviceAudiolab 6000N PlayOperating SystemAndroid/ios My Question or IssueI have a streamer, an audiolab 6000N Play. I have been using it with spotify connect without problems, but now suddenly it stopped working. I can still ...

  • Casual Listener
  • Plan Premium Country Belgium Device Audiolab 6000N Play Operating System Android/ios   My Question or Issue I have a streamer, an audiolab 6000N Play. I have been using it with spotify...
  • Matthias12
  • Casual Listener
  • 1386 Views
  • 6 replies
  • 1 likes
  • Connect
  • 1386 Views
  • 6 replies
  • 1 likes

Superuser Contribution What does total minutes listened include?

I just got my email telling me how many minutes I listened to Spotify this year and was wondering what that included? Is it just minutes listened in the app or does it count web player too? Does it include offline listening?

  • Visitor
  • I just got my email telling me how many minutes I listened to Spotify this year and was wondering what that included? Is it just minutes listened in the app or does it count web player too? Does it i...
  • fwaiirryy
  • Newbie
  • 5254 Views
  • 2 replies
  • 1 likes
  • Other
  • 5254 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify for Artists: Bulk download all historical data before upcoming deletion on June 30?

Spotify has announced that Spotify for Artists will delete all historical analytics data from 2020 and earlier on June 30, 2023.Is there a bulk download feature available for this? If not, could you pretty please make it possible? The link above ment...

  • Regular
  • Spotify has announced that Spotify for Artists will delete all historical analytics data from 2020 and earlier on June 30, 2023. Is there a bulk download feature available for this? If not, could ...
  • Alex
  • Spotify Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • Other
  • 281 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts visible on public page but invisible on my account

Podcasts visible on public page but invisible on my account I am on a free plan and based in Luxembourg. I have a normal Spotify account and a Spotify Podcasters account which are linked with each other. A few weeks ago, I uploaded a series of podcas...

  • Newbie
  • Podcasts visible on public page but invisible on my account   I am on a free plan and based in Luxembourg. I have a normal Spotify account and a Spotify Podcasters account which are linked w...
  • Joan
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • Other
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pressing play starts playlist BASED ON current list

Anytime I go to a playlist, whether it be curated or an user created one, and select play, Spotify will always instead play "Playlist based on" the playlist I chose. If I click it a second time, then it will play the correct list. Is there something ...

  • Newbie
  • Anytime I go to a playlist, whether it be curated or an user created one, and select play, Spotify will always instead play "Playlist based on" the playlist I chose. If I click it a second time, then...
  • Joan
  • Moderator
  • 140 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution remove podcast from ' your shows '

About a week ago I accidently clicked on some anime asmr podcast and now it shows up whenever I open the Spotify app under the 'Your Shows' tab. I was wondering if there was a way to remove podcasts from 'Your Shows', as I would rather not have borde...

  • Newbie
  • About a week ago I accidently clicked on some anime asmr podcast and now it shows up whenever I open the Spotify app under the 'Your Shows' tab. I was wondering if there was a way to remove podcasts ...
  • Sarahsfella
  • Newbie
  • 4072 Views
  • 4 replies
  • 3 likes
  • Other
  • 4072 Views
  • 4 replies
  • 3 likes

google home and sonos speaker says premium is necessary

PlanFreeCountryUnited KingdomDeviceGoogle Home, Sonos Speaker, Iphone 14Operating SystemiOS 16.4.1My Question or IssueTrying to play spotify on my sonos speaker through google home and get told premium is required to play anything despite it saying t...

  • Visitor
  • Plan Free Country United Kingdom Device Google Home, Sonos Speaker, Iphone 14 Operating System iOS 16.4.1 My Question or Issue Trying to play spotify on my sonos speaker through google home ...
  • user-removed
  • Not applicable
  • 162 Views
  • 1 replies
  • 0 likes
  • Connect
    music
  • 162 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify not playing playlist correctly on all devices

PlanPremiumCountryUSADeviceiphone 11 pro max, web, desktopOperating SystemIOS 11, Windows 10 My Question or IssueWhenever I play a playlist, spotify will play the song that I start the playlist with but then reverts back to playing random songs that ...

  • Casual Listener
  • Plan Premium Country USA Device iphone 11 pro max, web, desktop Operating System IOS 11, Windows 10   My Question or Issue Whenever I play a playlist, spotify will play the song that I...
  • Its_Nexus
  • Newbie
  • 9611 Views
  • 4 replies
  • 1 likes
  • Other
  • 9611 Views
  • 4 replies
  • 1 likes

Spotify

Hello Spotify, I have seen that you have changed Spotify, because the songs in your playlist are not in a row and you cannot choose what you listen to. Would you make it back the way it was?bye!

  • Visitor
  • Hello Spotify, I have seen that you have changed Spotify, because the songs in your playlist are not in a row and you cannot choose what you listen to. Would you make it back the way it was? bye!
  • mister_butler
  • Casual Listener
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Desktop app should refresh list of connected devices

I'm using the Windows desktop app to play songs on my Chromecast device. When I shut down that device or the connection is suspended after a while because I paused the music, that device doesn't show up again in the list of connected devices.The only...

  • Regular
  • I'm using the Windows desktop app to play songs on my Chromecast device. When I shut down that device or the connection is suspended after a while because I paused the music, that device doesn't show...
  • PatrickHancke
  • Regular
  • 484 Views
  • 6 replies
  • 1 likes
  • 484 Views
  • 6 replies
  • 1 likes

Superuser Contribution Ads interrupt songs and/or freeze playlist

I'm having issues sporadically where an ad will interrupt a song. The latest happened about 5 minutes ago. It played about a minute and a half of a song, then interrupted it for an ad (the images and information on the playlist switched to info for t...

  • Regular
  • I'm having issues sporadically where an ad will interrupt a song. The latest happened about 5 minutes ago. It played about a minute and a half of a song, then interrupted it for an ad (the images and...
  • Fazz33
  • Visitor
  • 1304 Views
  • 6 replies
  • 0 likes
  • Other
  • 1304 Views
  • 6 replies
  • 0 likes

Superuser Contribution Partnership with Uzbekistan

CountryUzbekistan My Question or IssueHello team, how to get contacts of a partnership responsible of CIS and/or Central Asia and/or Uzbekistan region?

  • Casual Listener
  • Country Uzbekistan   My Question or Issue Hello team,  how to get contacts of a partnership responsible of CIS and/or Central Asia and/or Uzbekistan region? 
  • Lyubka
  • Moderator
  • 224 Views
  • 3 replies
  • 0 likes
  • Other
  • 224 Views
  • 3 replies
  • 0 likes

Superuser Contribution Echo Dot Kids - Spotify won't work

Plan - Premium Country - US Spotify account (but residing in UK) Device - Echo Dot Kids We have played Spotify music on our Alexa (echo dot) for years. A few weeks ago we bought one for my son to keep in his room. We cannot get Spotify to play on it ...

  • Newbie
  • Plan - Premium   Country - US Spotify account (but residing in UK)   Device - Echo Dot Kids   We have played Spotify music on our Alexa (echo dot) for years.  A few weeks ag...
  • zeitos
  • Newbie
  • 2675 Views
  • 2 replies
  • 0 likes
  • Other
  • 2675 Views
  • 2 replies
  • 0 likes

Superuser Contribution Changing when a podcast is marked as played

PlanPremiumCountryukDeviceOnePlus NordOperating SystemAndroid 11 My Question or IssueIS there a was of being able to change when a podcast is marked as played?I can start playing a podcast that may be 2-3 hours long and if I stop and want to go back ...

  • Casual Listener
  •   Plan Premium Country uk Device OnePlus Nord Operating System Android 11   My Question or Issue IS there a was of being able to change when a podcast is marked as played? I can...
  • kklingensmith2
  • Visitor
  • 3015 Views
  • 15 replies
  • 0 likes
  • Other
  • 3015 Views
  • 15 replies
  • 0 likes