Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...
Newbie
55689 Views
7 replies
4 likes
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
I can hear Spotify music in my computer but I want to play music in my mobile when my computer is off, How can I do it.?
I can hear Spotify music in my computer but I want to play music in my mobile when my computer is off, How can I do it.?
Spotify Legend
360 Views
1 replies
0 likes
Hi all, a question for the tech heads among you. I have an annoying network problem and I'm hoping some of you might have some ideas. I've recently had to replace my mesh Wi-Fi router as the old system died. The system is set up as... 1) Starlink rou...
Hi all, a question for the tech heads among you. I have an annoying network problem and I'm hoping some of you might have some ideas. I've recently had to replace my mesh Wi-Fi router as t...
Moderator
951 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceWeb Browser (Microsoft Edge)Operating SystemWindows 10 My Question or IssueI have playlists which contains "local" music files. When I'm at work, these files are not available, and are greyed out in the UI (Image ...
Plan Premium Country United States Device Web Browser (Microsoft Edge) Operating System Windows 10 My Question or Issue I have playlists which contains "local" music files. When I'm ...
Moderator
300 Views
1 replies
0 likes
PlanFreeCountryPortugal DeviceDesktop (RTX 3060, intel i7 7th gen, 16gb ram) Operating SystemWindows 10 My Question or IssueMy Spotify app doesn't play anything, if I use the web browser I can do everything I want normally but the application on desk...
Plan Free Country Portugal Device Desktop (RTX 3060, intel i7 7th gen, 16gb ram) Operating System Windows 10 My Question or Issue My Spotify app doesn't play anything...
Regular
784 Views
8 replies
0 likes
When I would like to play a song it takes me a different song. This is especially annoying as I have a dance competition in a few weeks and I can not get the right music.
When I would like to play a song it takes me a different song. This is especially annoying as I have a dance competition in a few weeks and I can not get the right music.
Moderator
185 Views
1 replies
0 likes
PlanPremium familyCountryCzech RepublicDeviceiPhone SE 2020Operating SystemiOS 15.4.1App Version8.8.72.623 My Question or IssueIn list of recomended songs (songs that automatically play after I play song I chosed cannot be edited. When I move the son...
Plan Premium family Country Czech Republic Device iPhone SE 2020 Operating System iOS 15.4.1 App Version 8.8.72.623 My Question or Issue In list of recomended songs (songs th...
Moderator
317 Views
3 replies
0 likes
Spotify will either stop playing randomly and then freezes or will not let me switch to the next song.
Spotify will either stop playing randomly and then freezes or will not let me switch to the next song.
Visitor
4196 Views
2 replies
1 likes
I am asking the community for the latest news about Spotify support for LossLess quality audio. I am not able to find this anywhere.
I am asking the community for the latest news about Spotify support for LossLess quality audio. I am not able to find this anywhere.
Newbie
2859 Views
5 replies
4 likes
PlanPremiumCountryUSDeviceFire TVOperating System My Question or IssueSpotify has been working just fine for about 4years on my Fire tv. No issues. Since yesterday the songs seems playing for a few seconds then they stop altogether. Also there is no ...
Plan Premium Country US Device Fire TV Operating System My Question or Issue Spotify has been working just fine for about 4years on my Fire tv. No issues. Since yesterday the ...
Visitor
20475 Views
25 replies
0 likes
PlanGratuit/PremiumPaysFrance Appareil(iPhone 8, Samsung Galaxy 9, Macbook Pro fin 2016)Système opérateur(iOS 10, Android Oreo, Windows 10, etc.) Ma question ou mon problèmeLorsque je mets ma musique sur ma télévision parfois le son se coupe mais la ...
Plan Gratuit/Premium Pays France Appareil (iPhone 8, Samsung Galaxy 9, Macbook Pro fin 2016) Système opérateur (iOS 10, Android Oreo, Windows 10, etc.) Ma question ou mon problè...
Moderator
540 Views
1 replies
0 likes
I'm playing on xbox series sand I've noticed that after an ad on Spotify, the app stops!This is happening to everyoneIn other words, it freezes during the ad and the music doesn't come back, we always have to restart the app Could you check the versi...
I'm playing on xbox series s and I've noticed that after an ad on Spotify, the app stops! This is happening to everyone In other words, it freezes during the ad and the music doesn't com...
Moderator
205 Views
1 replies
0 likes
PlanPremiumCountrySwedenOperating SystemWindows 10 My Question or IssueHi. I am currently learning Italian and would like to change the language of the ads I receive on podcasts to get som passive learning. When I change the language in the settings ...
Plan Premium Country Sweden Operating System Windows 10 My Question or Issue Hi. I am currently learning Italian and would like to change the language of the ads I receive on podcasts ...
Moderator
383 Views
1 replies
0 likes
I'm trying to upload a personal mp3 file to my Spotify account and all the instructions say to go to my account and then "settings". There's no option for settings. Same thing on my PC desktop. WHERE can I find settings on my Mac (or PC) desktop?Than...
I'm trying to upload a personal mp3 file to my Spotify account and all the instructions say to go to my account and then "settings". There's no option for settings. Same thing on my PC desktop. WHERE...
Spotify Star
1573 Views
1 replies
0 likes
PlanPremiumCountryCanada DeviceS23 ultra Operating SystemNewest android version, My Question or Issue Ads keep playing during podcasts and both the audio feeds intertwine Before the lastest update, when an ad break happens, the podcast pauses, and th...
Plan Premium Country Canada Device S23 ultra Operating System Newest android version, My Question or Issue Ads keep playing during podcasts and both...
Casual Listener
321 Views
1 replies
0 likes
PlanPremiumCountryAustraliaDevice(iPhone 14 Pro Max, Macbook Pro 16 inch 2019)Operating System(iOS 17, macOS Ventura 16.4) My IssueMy friend had created a public collaborative playlist in order for everyone to share songs, I was able to access and ad...
Plan Premium Country Australia Device (iPhone 14 Pro Max, Macbook Pro 16 inch 2019) Operating System (iOS 17, macOS Ventura 16.4) My Issue My friend had created a public collaborativ...
Casual Listener
6668 Views
2 replies
0 likes
I use the embeded SpotifyApp (not via Android Auto) in my Volvo car (Volvo V60 T6 with Sensus from 2021). Since two days I have no more album arts ! I triyed to disconnect and reconnect, desinstal an reinstall the App, Chnge internet connexion source...
I use the embeded SpotifyApp (not via Android Auto) in my Volvo car (Volvo V60 T6 with Sensus from 2021). Since two days I have no more album arts ! I triyed to disconnect and reconnect, desinsta...
Casual Listener
4521 Views
32 replies
4 likes
CountrySouth KoreaMy Question or IssueI add my playlist widget in notion but only preview is available. I use premium basic. How can I solve this?
Country South Korea My Question or Issue I add my playlist widget in notion but only preview is available. I use premium basic. How can I solve this?
Spotify Star
1968 Views
1 replies
0 likes
Hi, I have a free account but want to upgrade to duo for my Wife and I. I get a free 3 months trial via a discount card. I want to take this option but it doesn't allow me to choose the duo option. Can I do premium duo for 3 months?
Hi, I have a free account but want to upgrade to duo for my Wife and I. I get a free 3 months trial via a discount card. I want to take this option but it doesn't allow me to choose the duo option.&n...
Moderator
289 Views
1 replies
0 likes
Is there a way to save downloaded songs as MP3? I have swimming headphones that only use MP3 as Bluetooth is ineffective underwater. Is there a resource on how to do this?
Is there a way to save downloaded songs as MP3? I have swimming headphones that only use MP3 as Bluetooth is ineffective underwater. Is there a resource on how to do this?
Casual Listener
3705 Views
3 replies
0 likes
Hey guys! First im German, sorry for my English!Im Using a Numan One 2.1 Internetradio. When i try Spotify Connect, the Radio works for about 15-20Seconds. Than it Restarts. It wont Dislplay the Cover of the Song. When im in the Menu and Scrolling ar...
Hey guys! First im German, sorry for my English! Im Using a Numan One 2.1 Internetradio. When i try Spotify Connect, the Radio works for about 15-20Seconds. Than it Restarts. It wont Dislplay the Co...
Regular
8597 Views
90 replies
8 likes
