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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • KrazyM
  • Newbie
  • 1608 Views
  • 15 replies
  • 6 likes
  • Other
  • 1608 Views
  • 15 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17594 Views
  • 8 replies
  • 1 likes
  • Other
  • 17594 Views
  • 8 replies
  • 1 likes

Solved!!Superuser Contribution Songs skipping on Google Home, Chromecast Audio

PlanPremium CountryUSA Device Running Spotify AppiPhone 7 with iOS 13.6 (Spotify 8.5.70) OR Macbook Pro late 2012 with macOS Mojave 10.14.6 (Spotify 1.1.39.612.g1e7e78a4) Device Playing MusicGoogle Home, Chromecast Audio, Google Wifi Hub. My Question...

  • Casual Listener
  • Plan Premium   Country USA   Device Running Spotify App iPhone 7 with iOS 13.6 (Spotify 8.5.70) OR Macbook Pro late 2012 with macOS Mojave 10.14.6 (Spotify 1.1.39...
  • Not applicable
  • 60995 Views
  • 21 replies
  • 2 likes
  • 60995 Views
  • 21 replies
  • 2 likes

Superuser Contribution Why is it saying the address doesn’t match when it does?

I signed up for the duo plan, and I sent the link to my partner, but it keeps telling him the address doesn’t match.

  • Visitor
  • I signed up for the duo plan, and I sent the link to my partner, but it keeps telling him the address doesn’t match.
  • Joan
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo reproducir mi música descargada

Tengo Spotify premium familiar y no puedo reproducir ninguna canción descargada , llevo varios meses con este problema

  • Visitor
  • Tengo Spotify premium familiar y no puedo reproducir ninguna canción descargada , llevo varios meses con este problema
  • Alex
  • Spotify Legend
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify appears offline even though mobile data is on. How can ı fix?

I tried everything. I deleted and reinstalled, restarted the device, messed with my internet connection settings but it didn't work. Currently spotify only opens when connected to wifi. Can you help me please?

  • Visitor
  • I tried everything. I deleted and reinstalled, restarted the device, messed with my internet connection settings but it didn't work. Currently spotify only opens when connected to wifi. Can you help ...
  • Dian
  • Spotify Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify stops playing when I ad a song to the queue

When spotify is connected between my devices (PC, TV, Mobile Phone) and I add a song to the queue, it stops playing and disconnects the device from where I added the song.

  • Casual Listener
  • When spotify is connected between my devices (PC, TV, Mobile Phone) and I add a song to the queue, it stops playing and disconnects the device from where I added the song.
  • Joan
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can you play Spotify and use "station head" streaming simultaneously ?

Like can you stream on Spotify and join station head with that spotify account? It will not be an abnormal streaming?

  • Visitor
  • Like can you stream on Spotify and join station head with that spotify account? It will not be an abnormal streaming?
  • Alex
  • Spotify Legend
  • 3006 Views
  • 1 replies
  • 0 likes
  • 3006 Views
  • 1 replies
  • 0 likes

my playlist don't show

I need help , Spotify does not show all my playlist , so when a tried to look for them from another account I can't find them , and I can not tell mi friends to look for them .Could you help me please

  • Newbie
  • I need help , Spotify does not show all my playlist , so when a tried to look for them from another account I can't find them , and I can not tell mi friends to look for them . Could you help me...
  • neessmhh
  • Visitor
  • 181 Views
  • 2 replies
  • 0 likes
  • 181 Views
  • 2 replies
  • 0 likes

Superuser Contribution I want Spotify Premium for my Alexa and Google home... but I live in Quebec

I live in Quebec and it seems that I cannot have access to it. Do you have a solution for me? any honest way to get there?

  • Visitor
  • I live in Quebec and it seems that I cannot have access to it. Do you have a solution for me? any honest way to get there?
  • Alex
  • Spotify Legend
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on my cell phone been replaced by a row of three flashing dots.WHY?

Spotify is installed on my Apple iphone Pro 13and normally works fine. Recently, there is no reception of spotify. The program has been replaced by a horizontal row of three blinking white dots. What gives?

  • Casual Listener
  • Spotify is installed on my Apple iphone Pro 13and normally works fine. Recently, there is no reception of spotify. The program has been replaced by a horizontal row of three blinking white dots. Wha...
  • Dian
  • Spotify Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution wrong album language

I live in Poland but I set the language to English as I do not speak Polish. However a lot of things are still displayed in Polish, like album titles. How can this be fixed.

  • Visitor
  • I live in Poland but I set the language to English as I do not speak Polish. However a lot of things are still displayed in Polish, like album titles. How can this be fixed.
  • Lyubka
  • Moderator
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can we use the same name as an artist for our podcast?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, we've come up with a podcast title that's really meaningful to what we stand for as a cha...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, w...
  • Vasil
  • Moderator
  • 270 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution 加入者の家族が解約手続きする場合

加入者が病気で携帯を使う事ができなくなり、スポティファイを解約したいのですが、ログイン出来ません。解約する為にはどうしたら良いでしょうか

  • Visitor
  • 加入者が病気で携帯を使う事ができなくなり、スポティファイを解約したいのですが、ログイン出来ません。 解約する為にはどうしたら良いでしょうか
  • Vasil
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't cast Spotify to Google volume group

I have a couple of google speakers ("Nest" series) and they are configured in Google App under the same volume group ("Speakers"), I see the volume group in the devices list and I hear a "connection beep" from both speakers but the music won't start ...

  • Visitor
  • I have a couple of google speakers ("Nest" series) and they are configured in Google App under the same volume group ("Speakers"), I see the volume group in the devices list and I hear a "connection ...
  • MihailY
  • Moderator
  • 192 Views
  • 1 replies
  • 1 likes
  • 192 Views
  • 1 replies
  • 1 likes

[tickets.spotify.com][Connect] spotify ticket sales major issues

had I known about the pre-sale in advance (issue #1) I could've set an alarm or a reminder but I literally only got the email when it opened and when I checked my email and tried to buy tickets a couple of hours in, and was apparently already sold ou...

  • Visitor
  • had I known about the pre-sale in advance (issue #1) I could've set an alarm or a reminder but I literally only got the email when it opened and when I checked my email and tried to buy tickets a cou...
  • 143 Views
  • 0 replies
  • 0 likes
  • Connect
    tickets.spotify.com
  • 143 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can I use Spotify in a public library setting, eg children's programs?

I run programs such as baby rhyme time and like to play music to enhance the programs. Can I use my Spotify premium account for this? The program is run with small groups and is in no way making money. Public libraries are not a commercial space so I...

  • Visitor
  • ...oney. Public libraries are not a commercial space so I do not feel like this is covered in anything I have read on playing Spotify in public.
  • HannahLynn15
  • Visitor
  • 741 Views
  • 2 replies
  • 0 likes
  • 741 Views
  • 2 replies
  • 0 likes

Superuser Contribution A random song keeps autoplaying halfway through whatever I'm listening to

A truly awful song (Shooting Star XG) just keeps autoplaying sometimes halfway through whatever I'm listening to. It's not on my queue and I don't know how it even got suggested to play for me (it most certainly is not in my likes). Please make it st...

  • Casual Listener
  • A truly awful song (Shooting Star XG) just keeps autoplaying sometimes halfway through whatever I'm listening to. It's not on my queue and I don't know how it even got suggested to play for me (it mo...
  • OscarDC
  • Moderator
  • 665 Views
  • 10 replies
  • 1 likes
  • 665 Views
  • 10 replies
  • 1 likes