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Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Heartrose
  • Newbie
  • 4805 Views
  • 33 replies
  • 6 likes
  • Other
  • 4805 Views
  • 33 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18642 Views
  • 9 replies
  • 2 likes
  • Other
  • 18642 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution Spotify Connect stopped working on my receiver Pioneer VSX-930

PlanPremiumCountryDenmarkDevicePioneer VSX-930Operating System.. My Question or IssueI have been using spotify connect for many years on this receiver, but a couple of weeks ago it just stopped working.I can still select my receiver from spotify conn...

  • Casual Listener
  • Plan Premium Country Denmark Device Pioneer VSX-930 Operating System ..   My Question or Issue I have been using spotify connect for many years on this receiver, but a couple of weeks ...
  • miney013
  • Regular
  • 7843 Views
  • 14 replies
  • 0 likes
  • Connect
  • 7843 Views
  • 14 replies
  • 0 likes

Superuser Contribution Allow dedicated sidebar link to library albums

In the previous iteration of homepage/sidebar, playlists were always shown, but there was also a dedicated link to the library, and if you kept albums chosen by default, albums would pop up instantly. The new update has added two unneeded steps to sw...

  • Newbie
  • In the previous iteration of homepage/sidebar, playlists were always shown, but there was also a dedicated link to the library, and if you kept albums chosen by default, albums would pop up instantly...
  • AlejaR
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify connect issues with wiim mini - app goes berzerk, no sound

Plan PremiumCountry USA Device Pixel 6A and Windows 10 Dell PCOperating System Android 13 and Windows 10 When I select a wiim speaker in the app, the app goes berserk and changes the music selection several times in rapid succession. It settles on a ...

  • Casual Listener
  • Plan Premium Country USA   Device Pixel 6A and Windows 10 Dell PC Operating System Android 13 and Windows 10   When I select a wiim speaker in the app, the app goes ber...
  • AlejaR
  • Moderator
  • 1010 Views
  • 1 replies
  • 0 likes
  • Connect
  • 1010 Views
  • 1 replies
  • 0 likes

BRING BACK THE LYRICS!

MOBILE APP IS NO LONGER SHOWING THE LYRICS AND SHOWING ARTIST ADS INSTEAD. PLEASE BRING BACK THE LYRIC DISPLAY OPTION!

  • Visitor
  • MOBILE APP IS NO LONGER SHOWING THE LYRICS AND SHOWING ARTIST ADS INSTEAD. PLEASE BRING BACK THE LYRIC DISPLAY OPTION!
  • 333 Views
  • 0 replies
  • 1 likes
  • 333 Views
  • 0 replies
  • 1 likes

Superuser Contribution Nissan Connect Display Restarting

Hello, I recently purchased a 2020 Nissan Versa and I'm having a strange issue when I connect my Spotify to Nissan Connect's bluetooth. When my phone is connected, if I skip enough songs (at least 4-5), the Nissan Connect display will restart. The di...

  • Visitor
  • Hello,   I recently purchased a 2020 Nissan Versa and I'm having a strange issue when I connect my Spotify to Nissan Connect's bluetooth. When my phone is connected, if I skip enough songs (...
  • BelowZero70
  • Casual Listener
  • 21010 Views
  • 17 replies
  • 1 likes
  • Mobile
  • 21010 Views
  • 17 replies
  • 1 likes

Superuser Contribution Samsung TV AU8000 Playlists/Albums stop playing after 3 songs

PlanFreeCountryUSADeviceSamsung Smart TV AU8000 43” (Model code UN43AU8000FXZA)Operating SystemSoftware version 1506 (T-KSU2EAKUC-1506.0, BT-S)Spotify App Version2.1.3 My Question or IssueI bought a Samsung AU8000 TV in May, installed the Spotify Sma...

  • Casual Listener
  • Plan Free Country USA Device Samsung Smart TV AU8000 43” (Model code UN43AU8000FXZA) Operating System Software version 1506 (T-KSU2EAKUC-1506.0, BT-S) Spotify App Version 2.1.3   My Q...
  • OscarDC
  • Moderator
  • 3658 Views
  • 16 replies
  • 0 likes
  • Samsung
    TV
  • 3658 Views
  • 16 replies
  • 0 likes

Superuser Contribution Il profilo non compare nella barra ricerca

Recentemente abbiamo creato un profilo utente per l'aggregazione di contenuti tramite playlist con il piano free, ma questo profilo (come i podcast e le playlist ad esso legate) non compaiono tramite la ricerca nella barra search. È dovuto alla recen...

  • Newbie
  • Recentemente abbiamo creato un profilo utente per l'aggregazione di contenuti tramite playlist con il piano free, ma questo profilo (come i podcast e le playlist ad esso legate) non compaiono tramite...
  • Vasil
  • Moderator
  • 251 Views
  • 1 replies
  • 0 likes
  • Other
  • 251 Views
  • 1 replies
  • 0 likes

Artist with Same Name

Hi, i'm italian and not speak english very well. I have a problem with distribution my songs. I use tunecore and my songs are associated to other artis with same name. The problem is of tunecore or spotify? There is a digital distribution with the po...

  • Casual Listener
  •   Hi, i'm italian and not speak english very well. I have a problem with distribution my songs. I use tunecore and my songs are associated to other artis with same name. The problem is of tunec...
  • johnnekromoff
  • Casual Listener
  • 24877 Views
  • 4 replies
  • 1 likes
  • Connect
  • 24877 Views
  • 4 replies
  • 1 likes

Superuser Contribution Songs keep repeating

Hi, I've noticed in the last couple of days that for some reason when listening to my saved songs, whenever I go past a certain track the it automatically goes back to the beginning of my saved songs. The problem is that I have way more songs in my s...

  • Casual Listener
  • Hi, I've noticed in the last couple of days that for some reason when listening to my saved songs, whenever I go past a certain track the it automatically goes back to the beginning of my saved songs...
  • rivkacubine
  • Visitor
  • 2225 Views
  • 2 replies
  • 2 likes
  • music
    Other
  • 2225 Views
  • 2 replies
  • 2 likes

Superuser Contribution Heardle stopped working when you bought it

PlanPremiumCountrySweden DeviceAnyOperating SystemAny My Question or IssueHeardle.app used to work and I played it every day. Now you bought it and it doesn't work in Sweden any more

  • Music Fan
  • Plan Premium Country Sweden  Device Any Operating System Any   My Question or Issue Heardle.app used to work and I played it every day. Now you bought it and it doesn't work in Sw...
  • __rushb
  • Casual Listener
  • 3094 Views
  • 13 replies
  • 6 likes
  • Other
  • 3094 Views
  • 13 replies
  • 6 likes

How to hide followers

Hi! I have a problem. As you can see in subject, I'm looking how to hide ONLY followers section in my profile. I don't want to do my profile completely prive, I still want to share what I'm listening to right now to my friend, but I don't wanna show ...

dejmian.JPG dominik.jpg both.JPG
  • Casual Listener
  • ...ou can can see "Dejmian" has FOLLOWERS section on his profile               And "Dominik" has only PUBLIC PLAYLIST, and FOLLOWERS section....
  • ParentalControl
  • Composer
  • 27442 Views
  • 3 replies
  • 21 likes
  • Other
  • 27442 Views
  • 3 replies
  • 21 likes

Superuser Contribution Mighty Vibe - podcast playback speed

Hello !I would love the Mighty Vibe player to have the option to modify playback speed for Podcasts! In the email exchange below with Mighty Vibe customer service, they tell me they're waiting for Spotify to implement this feature on the software Spo...

Screenshot 2023-04-30 123550.png
  • Casual Listener
  • Hello ! I would love the Mighty Vibe player  to have the option to modify playback speed for Podcasts!  In the email exchange below with Mighty Vibe customer service, they tell me the...
  • alexfrca
  • Casual Listener
  • 419 Views
  • 2 replies
  • 0 likes
  • Other
  • 419 Views
  • 2 replies
  • 0 likes

Superuser Contribution Selling private playlists on Spotify

Hi, I've tried to search for this topic, but any answers was found. Is it allowed to sell private Spotify playlist to other accounts?

  • Casual Listener
  • Hi,   I've tried to search for this topic, but any answers was found. Is it allowed to sell private Spotify playlist to other accounts? 
  • JaniceLane
  • Visitor
  • 6491 Views
  • 6 replies
  • 1 likes
  • Other
  • 6491 Views
  • 6 replies
  • 1 likes

Superuser Contribution What can I do if my Spotify app is stuck on the queue while downloading on Firestick?

I recently purchased a Firestick and wanted to download the Spotify app to listen to my favorite music. However, I noticed that the app was not downloading properly and was stuck on the queue. I tried restarting my Firestick and checking my internet ...

  • Casual Listener
  •   I recently purchased a Firestick and wanted to download the Spotify app to listen to my favorite music. However, I noticed that the app was not downloading properly and was stuck on the queue...
  • MihailY
  • Moderator
  • 947 Views
  • 1 replies
  • 0 likes
  • music
    Samsung
  • 947 Views
  • 1 replies
  • 0 likes

Superuser Contribution When I que songs it ends up queuing random songs in my playlist instead

It will take different songs in my playlist in put them in the que when I Que songs but not the ones I originally qued up

  • Visitor
  • It will take different songs in my playlist in put them in the que when I Que songs but not the ones I originally qued up
  • Alex
  • Spotify Legend
  • 450 Views
  • 5 replies
  • 2 likes
  • 450 Views
  • 5 replies
  • 2 likes