Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...
Newbie
57590 Views
7 replies
4 likes
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
So I find myself wanting to add a specific new songs to multiple Playlists that it matches. I'm sure many people would love this. Much love to the Spotify Team.
So I find myself wanting to add a specific new songs to multiple Playlists that it matches. I'm sure many people would love this. Much love to the Spotify Team.
Roadie
343 Views
1 replies
1 likes
Stop playing a specific podcast Spotify keep playing a specific podcast I do NOT want to listen to at all. Why? After it plays whatever it goes to The Last of Us podcast. It’s so irritating.
Stop playing a specific podcast Spotify keep playing a specific podcast I do NOT want to listen to at all. Why? After it plays whatever it goes to The Last of Us podcast. It’s so irritating.
Casual Listener
17772 Views
16 replies
15 likes
PlanPremiumCountryN/ADeviceSamsung A21s, PCOperating SystemAndroid, Windows 10My Question or IssueRecently I've noticed that my daily mixes and genre mixes are generated more than once daily (may apply to other generated mixes but I only use these tw...
Plan Premium Country N/A Device Samsung A21s, PC Operating System Android, Windows 10 My Question or Issue Recently I've noticed that my daily mixes and genre mixes are generated more than o...
Regular
2108 Views
4 replies
0 likes
There are two public playlist I have which are not showing on my profile. The others appear completly normal.
There are two public playlist I have which are not showing on my profile. The others appear completly normal.
Not applicable
416 Views
2 replies
0 likes
What is the e in the square before songs. It's right after the arrow in the green circle if you download the song and before the name of the song.
What is the e in the square before songs. It's right after the arrow in the green circle if you download the song and before the name of the song.
Casual Listener
6189 Views
2 replies
0 likes
Tengo un problema con discord, al intenar esuchar música con algún amigo la canción se pausa cuando entro a la sesion de escucha, además, al enviar una invitación para escuchar juntos; sale como si la sesión de escucha hubiera acabado. Soy usuaria de...
Tengo un problema con discord, al intenar esuchar música con algún amigo la canción se pausa cuando entro a la sesion de escucha, además, al enviar una invitación para escuchar juntos; sale como si l...
Visitor
2267 Views
2 replies
0 likes
PUBLICITE
PUBLICITE
Spotify Star
230 Views
1 replies
0 likes
I got an email about logging in without a password. It didn't work. I have to log in with user name and password. The app icon disappeared. I need it back on so I can see what I want to listen to.
I got an email about logging in without a password. It didn't work. I have to log in with user name and password. The app icon disappeared. I need it back on so I can see what I want to listen to.
Roadie
5781 Views
1 replies
0 likes
Hola buenas. necesito ayuda ya que a principios de mes pague mi cuenta de spotify y viendo mi cartola de movimientos en el banco, me aparece nuevamente otro cobro.
Hola buenas. necesito ayuda ya que a principios de mes pague mi cuenta de spotify y viendo mi cartola de movimientos en el banco, me aparece nuevamente otro cobro.
Roadie
287 Views
1 replies
0 likes
the song name isnt displayed in its normal position and its very disappointing as ive been a paying customer for a long time
the song name isnt displayed in its normal position and its very disappointing as ive been a paying customer for a long time
Roadie
687 Views
1 replies
0 likes
As my son loves to use the Spotify Kids app, I‘d really like to set a daily listing limit (iOS App). Unfortunately the iOS mechanisms only work for display usage time, not for audio. Therefor I’d like to request a feature in the app, to set a daily t...
As my son loves to use the Spotify Kids app, I‘d really like to set a daily listing limit (iOS App). Unfortunately the iOS mechanisms only work for display usage time, not for audio. Therefor I’d lik...
Casual Listener
462 Views
3 replies
1 likes
Start playing a song and then just stops part way through. I try skipping to the next song but it does the same thing. I does this in both my cars and on my Sony speaker. I have deleted and reinstalled the app. Phone is up to date.
Start playing a song and then just stops part way through. I try skipping to the next song but it does the same thing. I does this in both my cars and on my Sony speaker. I have deleted and reinstall...
Moderator
277 Views
1 replies
0 likes
Some podcasts play normally, and some just don't play at all. I've tried everything the support page said to do but they just don't play on the app and neither on the web player.
Some podcasts play normally, and some just don't play at all. I've tried everything the support page said to do but they just don't play on the app and neither on the web player.
Visitor
8144 Views
7 replies
0 likes
everytime a few songs have played i get two ads i cannot handle it anymore, help!
everytime a few songs have played i get two ads i cannot handle it anymore, help!
221 Views
0 replies
0 likes
Eu não consigo sacar preciso de ajuda por favor paguei 97 reais
Eu não consigo sacar preciso de ajuda por favor paguei 97 reais
160 Views
0 replies
0 likes
I try to adjust the sound but it keeps going up when my mouse is on it
I try to adjust the sound but it keeps going up when my mouse is on it
Moderator
230 Views
1 replies
0 likes
Hello, I would like my son to be able to listen to the songs from a playlist that I shared with him, without the need for the internet.There is the option to put the heart icon on the songs and send them to favorites, but when we listen to a song fro...
Hello, I would like my son to be able to listen to the songs from a playlist that I shared with him, without the need for the internet. There is the option to put the heart icon on the songs and s...
Newbie
8105 Views
13 replies
12 likes
When I try to add local files to Spotify using my macbook, all of the MP3s are greyed out and I cannot click them to add them to Spotify.
When I try to add local files to Spotify using my macbook, all of the MP3s are greyed out and I cannot click them to add them to Spotify.
Moderator
265 Views
1 replies
0 likes
J’ai été débité mais mon compte prenium ne marche toujours pas hors connexion, et sur mon compte Spotify il n’y a pas de reçu de ce mois-ci, mais j’ai bien été débité par Spotify le 06/02/23 de 9,99€
J’ai été débité mais mon compte prenium ne marche toujours pas hors connexion, et sur mon compte Spotify il n’y a pas de reçu de ce mois-ci, mais j’ai bien été débité par Spotify le 06/02/23 de 9,99€
Spotify Legend
265 Views
1 replies
0 likes
I uploaded my podcast from Anchor. The category is now set to american football, but i want to change it to football/soccer. I dont know how to do it, i cant fint anything either on anchor or spotify.
I uploaded my podcast from Anchor. The category is now set to american football, but i want to change it to football/soccer. I dont know how to do it, i cant fint anything either on anchor or spotify.
Newbie
864 Views
1 replies
0 likes
