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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

56002 Views

7 replies

4 likes

  • 56002 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

37388 Views

209 replies

18 likes

Other
  • 37388 Views
  • 209 replies
  • 18 likes

Solved!!Superuser Contribution Unable to update or to find in store application for WebOS

For some reason I'm not able to update or even to find the application in content store. All other app versions work as usual (desktop, phone, browser), my region is still available for payments and streaming. Help please, maybe someone knows which c...

Regular

For some reason I'm not able to update or even to find the application in content store. All other app versions work as usual (desktop, phone, browser), my region is still available for payments and ...

LiomDJ

Regular

946 Views

6 replies

0 likes

Other
TV
  • 946 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Did Spotify change something to playlist because I can't see collaborators

Previously it showed the owner and the number of collaborators. Tapping that would show the collaborators list but now it just shows the owner and tapping that just takes one to the owner's profile.... I'm using an Android btw

Regular

Previously it showed the owner and the number of collaborators. Tapping that would show the collaborators list but now it just shows the owner and tapping that just takes one to the owner's profile.....

SierraZay

Regular

1144 Views

12 replies

0 likes

  • 1144 Views
  • 12 replies
  • 0 likes

Superuser Contribution cant play music

Hello,Spotify wont play songs or playlists when i don't start them in my "favourites" playlist. But sometimes even that doesn't work have already tried:- checked and reconnect internet connection- excluded any other failures coming from my device- up...

Newbie

Hello, Spotify wont play songs or playlists when i don't start them in my "favourites" playlist. But sometimes even that doesn't work 😞 have already tried: - checked and reconnect internet connec...

Novy

Moderator

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify will not let me select my playlist to play.

When I click play on my playlist, it does nothing. Sometimes it will say it is playing but the songs playing are not on or related to my playlist. It lets my play all my other playlists.

Visitor

When I click play on my playlist, it does nothing. Sometimes it will say it is playing but the songs playing are not on or related to my playlist. It lets my play all my other playlists.

Alex

Spotify Legend

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify doesn't play 5.1 on Sony Google TV (but it works on Xbox).

I have a Sony X90K TV, a Yamaha receiver, and an Xbox One. The Xbox and the receiver are connected to the TV with HDMI and HDMI Arc respectively.When I play a song on Xbox, the receiver shows (and plays) a 5.1 audio stream. But when I play the same s...

Visitor

I have a Sony X90K TV, a Yamaha receiver, and an Xbox One. The Xbox and the receiver are connected to the TV with HDMI and HDMI Arc respectively. When I play a song on Xbox, the receiver shows (and ...

Yordan

Moderator

1492 Views

1 replies

0 likes

  • 1492 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tv screensaver

How do,I get a screensaver to operate while playing music from Spotify on my smart tv?

Visitor

How do,I get a screensaver to operate while playing music from Spotify on my smart tv?

Alex

Spotify Legend

3703 Views

1 replies

1 likes

  • 3703 Views
  • 1 replies
  • 1 likes

Superuser Contribution Why do I get all publicity in flemish? I would prefer it in french as my pr

I am living in belgium on the French side! My profile is french but I receive all publicity in flemish

Visitor

I am living in belgium on the French side! My profile is french but I receive all publicity in flemish

MihailY

Moderator

365 Views

1 replies

1 likes

  • 365 Views
  • 1 replies
  • 1 likes

Superuser Contribution el código de mi tarjeta no se conecta a mi cuenta

Conecte a mi cuenta spotify el codigo de una tarjeta premium, al entrar a la aplicación me percate que no se realizó y tampoco me mando un correo

Visitor

Conecte a mi cuenta spotify el codigo de una tarjeta premium, al entrar a la aplicación me percate que no se realizó y tampoco me mando un correo

Lyubka

Moderator

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution My playlist somehow skips all the songs to an ad. How do I fix this?

Whenever I put on a playlist, it skips the songs to an ad. I don't touch it or anything but it just does that for a while now.

Visitor

Whenever I put on a playlist, it skips the songs to an ad. I don't touch it or anything but it just does that for a while now.

Lyubka

Moderator

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution something went wrong while loading your albums (web player)

I get this error message on the web player every time I click albums since yesterday. It was working fine before. Same thing happens on the artist page. At some point I got a 502 bad gateway error while trying to connect to the web player, but that h...

Regular

I get this error message on the web player every time I click albums since yesterday. It was working fine before. Same thing happens on the artist page. At some point I got a 502 bad gateway error wh...

Alex

Spotify Legend

1076 Views

9 replies

2 likes

  • 1076 Views
  • 9 replies
  • 2 likes

Superuser Contribution Podcast getting deleted with no warning, or just not loading?

Hi! I uploaded a podcast of my own. It was a song, not mine, but a song from a pretty famous person who deleted all his old songs out of embarrassment. I tried to re-upload the podcast and it worked from what I saw! I check back a few hours later and...

Visitor

Hi! I uploaded a podcast of my own. It was a song, not mine, but a song from a pretty famous person who deleted all his old songs out of embarrassment. I tried to re-upload the podcast and it worked ...

Lyubka

Moderator

265 Views

1 replies

0 likes

Music
Other
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps stopping when using Alexa connected devices.

I have rebooted my router and devices, reinstalled the Spotify software, cleared my cache, and even worked with Spotify help, but issues still has not been resolved. Spotify will play on my laptop using my connected speaker, however, when I try to pl...

Casual Listener

I have rebooted my router and devices, reinstalled the Spotify software, cleared my cache, and even worked with Spotify help, but issues still has not been resolved. Spotify will play on my laptop u...

Eni

Moderator

1769 Views

3 replies

0 likes

  • 1769 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs are added to playlist that I don't want. How can I stop this

Every day about 50 songs are added to playlist that I don't want. Is there a setting I can change? Just started recently and very annoying. Can anyone help?

Visitor

Every day about 50 songs are added to playlist that I don't want. Is there a setting I can change? Just started recently and very annoying. Can anyone help?

Vasil

Moderator

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does Spotify play ear training not daily mix?

Using Spotify on Alexa, playing on Sonos speaker. When we ask Alexa to “play daily mix 1” (or 2 or 3, etc) it plays ear training instead.

Visitor

Using Spotify on Alexa, playing on Sonos speaker. When we ask Alexa to “play daily mix 1” (or 2 or 3, etc) it plays ear training instead.

Shane_T

Visitor

1699 Views

14 replies

0 likes

  • 1699 Views
  • 14 replies
  • 0 likes

Superuser Contribution spotify for someone who has an apple watch but does not have iphone

I recently created a family plan to give my son access to spotify with his apple watch. He has a watch but not iphone - my phone is what his watch connects to. Is there a way to get him spotify on his watch and his own account without his own iphone?

Visitor

I recently created a family plan to give my son access to spotify with his apple watch. He has a watch but not iphone - my phone is what his watch connects to. Is there a way to get him spotify on ...

MihailY

Moderator

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Videopodcast

No puedo reproducir un videopodcast, me aparece la reproducción ha fallado

Newbie

No puedo reproducir un videopodcast, me aparece la reproducción ha fallado

Alex

Spotify Legend

217 Views

1 replies

0 likes

  • 217 Views
  • 1 replies
  • 0 likes