Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc. )

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 11811 Views
  • 8 replies
  • 0 likes
  • Other
  • 11811 Views
  • 8 replies
  • 0 likes

Specific Artist Won't Play (Beatles)

If I try to play any Beatles song, from any album, there is no response from the player. When I click the play button nothing happens. This is only the Beatles. All other artists/songs play fine. This behavior exists on my phone and desktop. My other...

  • Casual Listener
  • If I try to play any Beatles song, from any album, there is no response from the player.  When I click the play button nothing happens.  This is only the Beatles.  All other artists/so...
  • 300 Views
  • 0 replies
  • 0 likes
  • 300 Views
  • 0 replies
  • 0 likes

[Amazon Alexa] How to add Spotify kids account to Amazon Alexa device?

I have a Spotify family account--and have created accounts for my kids through the Spotify Kids app. How do I change their Alexa devices so that it references their Spotify Kids profiles....and not my Spotify account? Thanks.

  • Casual Listener
  • I have a Spotify family account--and have created accounts for my kids through the Spotify Kids app.     How do I change their Alexa devices so that it references their Spotify Kids ...
  • EthanS1
  • Community Legend
  • 18075 Views
  • 3 replies
  • 13 likes
  • Amazon Alexa
  • 18075 Views
  • 3 replies
  • 13 likes

Album art is sideways

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe album art image needs to be turned 90 degrees to the left:https://open.spotify.com/track/...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue The alb...
  • EthanS1
  • Community Legend
  • 368 Views
  • 1 replies
  • 0 likes
  • Other
  • 368 Views
  • 1 replies
  • 0 likes

Solved!! [LG Smart TV] App music not progressing

HelloRecently I updated the Spotify app on my LG 55UJ750V to version 2.0.8.Since then any song I play does not progress, it just stays at 0:00(also, no music is playing).I tried controlling it with my computer and phone, the songs seems to progress o...

  • Casual Listener
  • Hello Recently I updated the Spotify app on my LG 55UJ750V to version 2.0.8. Since then any song I play does not progress, it just stays at 0:00(also, no music is playing). I tried controlling it ...
  • Mo_The_Cat
  • Visitor
  • 43560 Views
  • 26 replies
  • 3 likes
  • Other
  • 43560 Views
  • 26 replies
  • 3 likes

[Playlists] Spotify Connect bugs with large playlists

PlanPremiumDeviceSpotify Connect (tested) on Chromecast, naim Mu-so Qb from SGS9, Thinkpad x240, home-built desktop PCOperating SystemTested on Android, Windows 10, Ubuntu 16.04 My Question or IssueThere are several problems when using Spotify Connec...

  • Newbie
  • Plan Premium Device Spotify Connect (tested) on Chromecast, naim Mu-so Qb from SGS9, Thinkpad x240, home-built desktop PC Operating System Tested on Android, Windows 10, Ubuntu 16.04   My...
  • Carnager
  • Visitor
  • 2100 Views
  • 3 replies
  • 6 likes
  • Connect
  • 2100 Views
  • 3 replies
  • 6 likes

Spotify analytics alternative

As a music Label we are intensively using The Spotify Analytics API to retrieve all data from our artists and make a customized dashboard and follow trends in one place. As spotify analytics is shutting down among with the API endpoint, is there any ...

  • Visitor
  • As a music Label we are intensively using The Spotify Analytics API to retrieve all data from our artists and make a customized dashboard and follow trends in one place.    As spotify a...
  • 454 Views
  • 0 replies
  • 2 likes
  • Other
  • 454 Views
  • 0 replies
  • 2 likes

Cannot update RSS feed for podcast

Hello,When signing up i used a podbean RSS feed for my podcast but have since switched over to buzzsprout. Unfortunately spotify is no accepting the change. I have emailed support but have not heard anything back. Any ideas?

  • Visitor
  • Hello, When signing up i used a podbean RSS feed for my podcast but have since switched over to buzzsprout. Unfortunately spotify is no accepting the change. I have emailed support but have not hear...
  • EthanS1
  • Community Legend
  • 543 Views
  • 1 replies
  • 0 likes
  • podcast
  • 543 Views
  • 1 replies
  • 0 likes

Unlink from Playstation without Access

A few years ago, I had a PS4 and I used Spotify to listen to music. I sold the PS4, and I can no longer remember the PSN account that I used. I want to use Spotify with my new PS4 and new account.

  • Visitor
  • A few years ago, I had a PS4 and I used Spotify to listen to music. I sold the PS4, and I can no longer remember the PSN account that I used. I want to use Spotify with my new PS4 and new account.&nb...
  • EthanS1
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • PlayStation
  • 297 Views
  • 1 replies
  • 0 likes

Artist don’t get “get ready for your release” emails

Hey, i recently stopped getting emails from spotify for artist about upcoming releases and stats and stuff that spotify for artist sends out, is it possible to fix that? I have everything enabled in notification center. thank you!

  • Newbie
  • Hey,   i recently stopped getting emails from spotify for artist about upcoming releases and stats and stuff that spotify for artist sends out, is it possible to fix that? I have everything ...
  • EthanS1
  • Community Legend
  • 1433 Views
  • 1 replies
  • 0 likes
  • Other
  • 1433 Views
  • 1 replies
  • 0 likes

Superuser Contribution Better sorting of playlists with Sensus Connect

Hi, In my Volvo XC60 2018 with Sensus Connect and the Spotify app all playlists is sorted by the date they were added in ascending order, ie. first added - first in list. It's very tedious and sometimes not possible (1000+ songs) to scroll the lists ...

  • Regular
  • Hi,   In my Volvo XC60 2018 with Sensus Connect and the Spotify app all playlists is sorted by the date they were added in ascending order, ie. first added - first in list. It's very...
  • langeman71
  • Newbie
  • 1330 Views
  • 7 replies
  • 2 likes
  • Playlists
    Sensus Connect
  • 1330 Views
  • 7 replies
  • 2 likes

[Desktop][Playlists] Snap to the Song Playing

It was probably years ago now, where you could click on the song that was playing and it would snap to it in the playlist. In a playlist with a lot of songs, it doesn't work anymore.

  • Visitor
  • It was probably years ago now, where you could click on the song that was playing and it would snap to it in the playlist. In a playlist with a lot of songs, it doesn't work anymore.
  • 445 Views
  • 0 replies
  • 0 likes
  • Desktop
    Playlists
  • 445 Views
  • 0 replies
  • 0 likes

Why music always stop in 9 seconds ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 657 Views
  • 1 replies
  • 0 likes
  • Music
  • 657 Views
  • 1 replies
  • 0 likes

Superuser Contribution music barcode bracelets

I have seen in many places that they are selling this bracelets with the code bar of musics or playlist that are on spotify, my question is, is this legal to do? or they have to have some kind of permissions of spotify?i attach a picture for you to s...

  • Casual Listener
  • I have seen in many places that they are selling this bracelets with the code bar of musics or playlist that are on spotify, my question is, is this legal to do? or they have to have some kind of&nbs...
  • Mario
  • Spotify Legend
  • 7230 Views
  • 4 replies
  • 0 likes
  • Connect
    Other
  • 7230 Views
  • 4 replies
  • 0 likes

Add More Songs!

PlanFree/PremiumCountryClassifiedDeviceComputerOperating System????? My Question or IssuePlease add this song Spotify Creators!https://www.youtube.com/watch?v=NlBICQL4_Vg

  • Visitor
  •   Plan Free/Premium Country Classified Device Computer Operating System ?????   My Question or Issue Please add this song Spotify Creators!https://www.youtube.com/watch?v=NlBICQL...
  • Emilia_8
  • Spotify Star
  • 465 Views
  • 1 replies
  • 0 likes
  • Music
    Other
  • 465 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connecting to Chromecast not working

PlanPremiumCountryFinlandDeviceVarious devicesOperating SystemLatest Android OS's My Question or IssueTrying to connect Spotify to Chromecast from Android OS apps does not work. The Chromecast option can be seen but can not be selected. Underneath it...

  • Newbie
  • Plan Premium Country Finland Device Various devices Operating System Latest Android OS's   My Question or Issue Trying to connect Spotify to Chromecast from Android OS apps does not wo...
  • Ivan
  • Spotify Legend
  • 833 Views
  • 1 replies
  • 0 likes
  • chromecast
    Connect
    Samsung
    TV
  • 833 Views
  • 1 replies
  • 0 likes

How to delete a song from Spotify as an artist

When my band just started we immidiately put a shitty song on spotify wich we now regret, seeing as it now sits right in the middle of the actual good content we made. We all want it gone but can't figure out how to delete it. How do we delete it?Gre...

  • Casual Listener
  • When my band just started we immidiately put a shitty song on spotify wich we now regret, seeing as it now sits right in the middle of the actual good content we made. We all want it gone but can't f...
  • stephaniemgonz
  • Visitor
  • 40094 Views
  • 7 replies
  • 2 likes
  • Account
  • 40094 Views
  • 7 replies
  • 2 likes

podcasts keep going back to episode 1 after each episode

i'm assuming it has something to do with the fact that i was halfway done with the first episode so it want's to resume it (i'm on mobile btw android)say right now i'm on episode 90 of a podcast and when it finishes i want to go to episode 91 but for...

  • Casual Listener
  • i'm assuming it has something to do with the fact that i was halfway done with the first episode so it want's to resume it (i'm on mobile btw android) say right now i'm on episode 90 of a podcast ...
  • phabignu
  • Newbie
  • 788 Views
  • 1 replies
  • 0 likes
  • Other
  • 788 Views
  • 1 replies
  • 0 likes

Complete change of playlist

So my problem is that a playlist that I recently started to listen to again got complete changed. It was a playlist by Spotify it's called workout beats with a running woman in the cover. I liked the music and listened to it a lot but a few days ago ...

  • Visitor
  • So my problem is that a playlist that I recently started to listen to again got complete changed. It was a playlist by Spotify it's called workout beats with a running woman in the cover. I liked the...
  • 445 Views
  • 0 replies
  • 0 likes
  • Music
  • 445 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Web player] some albums not showing up on artist page

PlanFree/PremiumCountryUSADeviceGoogle Chrome, Mac OSOperating SystemMac OS My Question or IssueSome albums are not showing up under the "Albums" section on the page of the artist. Example:The album "Kind of Blue" is not present on the artist page: h...

Screen Shot 2020-05-14 at 4.17.05 PM.png
  • Casual Listener
  • Plan Free/Premium Country USA Device Google Chrome, Mac OS Operating System Mac OS   My Question or Issue Some albums are not showing up under the "Albums" section on the page of the a...
  • beepboopimrobot
  • Casual Listener
  • 1995 Views
  • 2 replies
  • 0 likes
  • Other
  • 1995 Views
  • 2 replies
  • 0 likes