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Please see below the most popular frequently asked questions.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bmo1984
  • Visitor
  • 6937 Views
  • 48 replies
  • 6 likes
  • Other
  • 6937 Views
  • 48 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19080 Views
  • 9 replies
  • 2 likes
  • Other
  • 19080 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution Why is my idea not on the home page of the ideas section

I don’t know if I put this question in the right place but here it is. I have 2 ideas that I posted and neither of them got on the new ideas page. Why is that so? Because of that my ideas are getting next to zero views, I don’t think my ideas are bei...

  • Music Fan
  • I don’t know if I put this question in the right place but here it is. I have 2 ideas that I posted and neither of them got on the new ideas page. Why is that so? Because of that my ideas are getting...
  • Jeremy
  • Spotify Legend
  • 864 Views
  • 5 replies
  • 0 likes
  • App & Features
    Social & Random
  • 864 Views
  • 5 replies
  • 0 likes

Solved!! Podcast episodes on your own website

If you have a podcast on Spotify, especially a Spotify exclusive podcast, are you allowed to list your show's episodes on your own website? Obviously, the links to play audio would go back to Spotify's app, but can you have a list of the episode name...

  • Casual Listener
  • If you have a podcast on Spotify, especially a Spotify exclusive podcast, are you allowed to list your show's episodes on your own website?  Obviously, the links to play audio would go back to S...
  • Billy-J
  • Spotify Star
  • 818 Views
  • 3 replies
  • 0 likes
  • Podcast Discussion
  • 818 Views
  • 3 replies
  • 0 likes

Unable to play song

PlanFreeCountryUSDeviceDevice independent, tried it on a laptop and my phone.I also liked the song without effect.Operating SystemiOS and Windows 10 My Question or IssueI ain't able to find the song: Go back to the Zoo - Electric.I can find the band....

  • Visitor
  • Plan Free Country US Device Device independent, tried it on a laptop and my phone. I also liked the song without effect. Operating System iOS and Windows 10   My Question or Issue I a...
  • AdamDamon
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • music
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing non-explicit songs through Google's smart speakers

Hello. I have kids who love music but don't like cursing, so I have explicit content turned off. However. when I ask a Google smart speaker to play a song that is explicit, nothing happens, even though there are non-explicit versions of it on Spotify...

  • Casual Listener
  • Hello. I have kids who love music but don't like cursing, so I have explicit content turned off. However. when I ask a Google smart speaker to play a song that is explicit, nothing happens, even thou...
  • Maria_B
  • Moderator
  • 1313 Views
  • 4 replies
  • 0 likes
  • Other
  • 1313 Views
  • 4 replies
  • 0 likes

Superuser Contribution Continues to ask to Import Mp3 and won't play

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueI'm attempting to add local MP3 files to my library. I've followed the steps here: https://support.spotify.com/us/article/local-files/ . Installed Quicktime. Did a clean...

  • Visitor
  • Plan Premium Country USA Device Desktop Operating System Windows 10   My Question or Issue I'm attempting to add local MP3 files to my library.  I've followed the steps here: http...
  • Alex
  • Spotify Legend
  • 579 Views
  • 1 replies
  • 0 likes
  • Other
  • 579 Views
  • 1 replies
  • 0 likes

Screen Protector

I'd like the option to be able to protect the screen surface. Anti glare would maybe work too. I'd definitely be happy with just a clear basic one.

  • Visitor
  • I'd like the option to be able to protect the screen surface. Anti glare would maybe work too. I'd definitely be happy with just a clear basic one.
  • EthanS1
  • Community Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Key detection in Sort your music?

Hi,I have started using the "Sort your music" Echonest service. Now I wonder if there is "Key detection" under way? Would be really great sort playlists according to Key also.BR / Jonas

  • Newbie
  • Hi, I have started using the "Sort your music" Echonest service. Now I wonder if there is "Key detection" under way? Would be really great sort playlists according to Key also. BR / Jonas
  • soulwitness
  • Casual Listener
  • 880 Views
  • 1 replies
  • 5 likes
  • 880 Views
  • 1 replies
  • 5 likes

Solved!!Superuser Contribution Spotify Star Program tips

Plan Premium Country Canada My Question or Issue I recently found out about the Star program and it sounds exciting. To Spotify users (non-staff) who are now Stars, how long did it take you to become a Star? Were you aiming for that goal or just answ...

  • Music Fan
  • Plan Premium Country Canada     My Question or Issue I recently found out about the Star program and it sounds exciting. To Spotify users (non-staff) who are now Stars, how lo...
  • Billy-J
  • Spotify Star
  • 798 Views
  • 8 replies
  • 5 likes
  • Other
  • 798 Views
  • 8 replies
  • 5 likes

[Web Player][Developer] Options get hidden in the menu when clicking the three dots beside a song

In the desktop version, the drop-down mostly opens below the three dots, and some options get hidden. I have to scroll the page up to see the full menu of the song options. Only sometimes the drop-down opens upwards and that's when I can see all the ...

  • Regular
  • In the desktop version, the drop-down mostly opens below the three dots, and some options get hidden. I have to scroll the page up to see the full menu of the song options. Only sometimes the drop-do...
  • Billy-J
  • Spotify Star
  • 444 Views
  • 1 replies
  • 0 likes
  • Developer
    Web Player
  • 444 Views
  • 1 replies
  • 0 likes

Categories

Why don't you have a category for Film, TV, and Game soundtracks? You make it very hard for me to find the music I want to listen to.

  • Music Fan
  • Why don't you have a category for Film, TV, and Game soundtracks? You make it very hard for me to find the music I want to listen to.
  • Billy-J
  • Spotify Star
  • 381 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 381 Views
  • 1 replies
  • 0 likes

Turn-by-turn blue banner gone

Hello, I've been using Spotify w/ Waze navigation for a couple years now. I like having the turn-by-turn blue banner at the top of the Spotify app. But now that disappeared and I'm unable to get it back on. One day it just stopped working. I searched...

  • Newbie
  • Hello, I've been using Spotify w/ Waze navigation for a couple years now. I like having the turn-by-turn blue banner at the top of the Spotify app. But now that disappeared and I'm unable to get it b...
  • 161 Views
  • 0 replies
  • 1 likes
  • 161 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify remote doesn't work properly with Flic?

Hi. I bought some Flic (Flic 2) buttons about 2 months ago and while they originally worked really well, I have been getting a lot of 403 and 500 errors about half the time so it is almost unusable. I've been told by Spotify that this thread will onl...

  • Casual Listener
  • Hi.   I bought some Flic (Flic 2) buttons about 2 months ago and while they originally worked really well, I have been getting a lot of 403 and 500 errors about half the time so it is almost u...
  • Jeremy
  • Spotify Legend
  • 859 Views
  • 3 replies
  • 5 likes
  • 859 Views
  • 3 replies
  • 5 likes

Solved!!Superuser Contribution GIFT CARD WHOLESALE PURCHASE IN BRAZIL

You would wholesale Spotify premium gift cards, for companies that are doing campaigns where they give away Spotify as a gift.My company would like to buy 300 gift cards, but I was told that this is not possible in Brazil. If you do, please get in to...

  • Casual Listener
  • You would wholesale Spotify premium gift cards, for companies that are doing campaigns where they give away Spotify as a gift. My company would like to buy 300 gift cards, but I was told that this i...
  • CarlosE
  • Moderator
  • 934 Views
  • 3 replies
  • 0 likes
  • 934 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Developer] Bring back personalised usernames

In the new software update, when creating a new account, you can't choose your username, only your display name, whereas your username gets composed to that of a randomised set of letters and numbers. Since this makes it hard for other people to find...

  • Visitor
  • In the new software update, when creating a new account, you can't choose your username, only your display name, whereas your username gets composed to that of a randomised set of letters and numbers...
  • CarlosE
  • Moderator
  • 1384 Views
  • 1 replies
  • 2 likes
  • Desktop
    Developer
  • 1384 Views
  • 1 replies
  • 2 likes

Superuser Contribution Submit RSS-Feed Error "That URL doesn’t look right."

Heyo,i am trying to submit a RSS-Feed to Spotify and it doesn't work.The feed must be correct, because submitting to e.g. iTunes worked.Spotify says: "That URL doesn’t look right. Make sure you typed it correctly."I couldn't find anyone with the same...

  • Visitor
  • Heyo, i am trying to submit a RSS-Feed to Spotify and it doesn't work. The feed must be correct, because submitting to e.g. iTunes worked. Spotify says: "That URL doesn’t look right. Make sure you...
  • Julian
  • Moderator
  • 2737 Views
  • 1 replies
  • 1 likes
  • Other
  • 2737 Views
  • 1 replies
  • 1 likes

Superuser Contribution Release an RPM Package or instruction on the download portal to install client

PlanFree/PremiumDevicePCOperating SystemFedora, GNU/Linux My Question or IssueOn the download portal of your website is a way to install the spotify-client on debian based distributions. I'm missing an official way to install the spotify-client on rp...

  • Newbie
  • Plan Free/Premium Device PC Operating System Fedora, GNU/Linux   My Question or Issue On the download portal of your website is a way to install the spotify-client on debian based distri...
  • Alex
  • Spotify Legend
  • 901 Views
  • 1 replies
  • 0 likes
  • Fedora
    Linux
    RPM
    Suse
  • 901 Views
  • 1 replies
  • 0 likes

Superuser Contribution Want to know about your Audio conversion method

I know you provide mobile audio quality services withLow : 24kbit/s, Normal : 96kbit/s, High : 160kbit/s.There's MP3, ACC, OGG, etc methods that convert sound qulity, and what sound quality does Spotify provide? Furthermore, Audio Quality > Streaming...

  • Visitor
  • I know you provide mobile audio quality services with Low : 24kbit/s, Normal : 96kbit/s, High : 160kbit/s. There's MP3, ACC, OGG, etc methods that convert sound qulity, and what sound quality does ...
  • user-removed
  • Not applicable
  • 658 Views
  • 2 replies
  • 0 likes
  • App & Features
  • 658 Views
  • 2 replies
  • 0 likes

Superuser Contribution Discover Weekly is not updating

My Discover Weekly playlist is not updating on any platform, which so far has been Android and Windows 10. I have done a clean reinstall as per these instructions; https://community.spotify.com/t5/FAQs/How-can-I-perform-a-clean-reinstall-of-the-app/t...

  • Regular
  • My Discover Weekly playlist is not updating on any platform, which so far has been Android and Windows 10. I have done a clean reinstall as per these instructions; https://community.spotify.com/t5/FA...
  • audiologic1
  • Regular
  • 814 Views
  • 12 replies
  • 1 likes
  • Other
  • 814 Views
  • 12 replies
  • 1 likes

BERMUDA TRIANGLE artist names are wrong

Plan: Free Country: Malaysia Device: iPhone 7 Plus & HP Pavilion Operating System: iOS 14.7 & Windows 10 My Question or Issue:The artists that are credited are wrong. 'Crush' and 'DEAN' are two separate artists, however, when clicked on, leads to a c...

  • Visitor
  • Plan: Free   Country: Malaysia   Device: iPhone 7 Plus & HP Pavilion   Operating System: iOS 14.7 & Windows 10   My Question or Issue: The artists that are credit...
  • AdamDamon
  • Spotify Star
  • 377 Views
  • 1 replies
  • 0 likes
  • Other
  • 377 Views
  • 1 replies
  • 0 likes