Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...
Newbie
56976 Views
7 replies
4 likes
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
PlanPremium family Country Canada Device Google nest mini, Google nest hub, Google home Operating System Not sure My Question or Issue Whenever I request a track on my Google home devices through the Google assistant, it will only play that one track...
Plan Premium family Country Canada Device Google nest mini, Google nest hub, Google home Operating System Not sure My Q...
Regular
2126 Views
13 replies
4 likes
PlanPremiumCountryEngland, UKDevice(iPhone 12 Mini, 2017 iMac)Operating System(iOS 15.0, Mac OS 10.15.7) My Question or Issue Hi, I've been working on a new playlist, which I've been building up partly with the recommended songs at the bottom. It's s...
Plan Premium Country England, UK Device (iPhone 12 Mini, 2017 iMac) Operating System (iOS 15.0, Mac OS 10.15.7) My Question or Issue Hi, I've been working on a new playlist, ...
Moderator
1580 Views
7 replies
0 likes
My ‚Just Relax - mellow chillout Lofi‘ playlist Hi folks, I'm trying to figure out what a good playlist performance is. For example, if a playlist has 1,000 followers, how many streams per month should a song get? Of course, I am aware that it depend...
My ‚Just Relax - mellow chillout Lofi‘ playlist Hi folks, I'm trying to figure out what a good playlist performance is. For example, if a playlist has 1,000 followers, how many streams per mo...
Visitor
1971 Views
2 replies
0 likes
Why can't I disable the behind the scenes lyrics?
Why can't I disable the behind the scenes lyrics?
Spotify Legend
264 Views
1 replies
0 likes
When changing a song it should be possible to change the fade out and fade in time time. because a lot of yoga teachers are using Spotify and it sucks when they need to change song during the relax period and the cut between song is sudden. Hence yog...
When changing a song it should be possible to change the fade out and fade in time time. because a lot of yoga teachers are using Spotify and it sucks when they need to change song during th...
Moderator
659 Views
1 replies
0 likes
Hi there,It is hard to find information on this Helsing.ai company. Could you enlighten us ? On what will be invested these 100 million euros ? I refuse to give money to Spotify if his CEO invests in the arm / weapons industry. If there are no guaran...
Hi there, It is hard to find information on this Helsing.ai company. Could you enlighten us ? On what will be invested these 100 million euros ? I refuse to give money to Spotify if his CEO invests ...
Visitor
4933 Views
5 replies
6 likes
Hello! My friend feed hasn't updated in about 3 days and it's the first time I'm experiencing this issue. I have tried reinstalling the app, logging out and back in, unfriending the users and following them back again and Windows 10 is up to date. Wa...
Hello! My friend feed hasn't updated in about 3 days and it's the first time I'm experiencing this issue. I have tried reinstalling the app, logging out and back in, unfriending the users an...
Casual Listener
653 Views
4 replies
5 likes
I just want to know where exactly Spotify web-player files are located in Firefox. My problem is as follows: a couple days ago I tried to clear my Firefox cache files with Spotify for web still playing (had forgotten to switch it off). After that whe...
I just want to know where exactly Spotify web-player files are located in Firefox. My problem is as follows: a couple days ago I tried to clear my Firefox cache files with Spotify for web still playi...
Newbie
2388 Views
11 replies
3 likes
Spotify Wrapped should consider the songs played on all devices. I listen to songs on my mobile while traveling or commuting to work. Both of which have been minimal in the last couple of years. While working, I listen to songs on the Desktop App. So...
Spotify Wrapped should consider the songs played on all devices. I listen to songs on my mobile while traveling or commuting to work. Both of which have been minimal in the last couple of years. Whil...
Music Fan
3973 Views
5 replies
0 likes
Plan PremiumCountry KazakhstanDevice Redmi Note 8Operating System Android 10My Question or IssueDriving mode stopped working few weeks ago. Phone connects to car audio via BT, Spotify says "You are in car, connect navigation etc", but driving mode st...
Plan Premium Country Kazakhstan Device Redmi Note 8 Operating System Android 10 My Question or Issue Driving mode stopped working few weeks ago. Phone connects to car audio via BT, Spotify say...
Newbie
574 Views
3 replies
0 likes
Good morning. After updating the app and also sending out the Spotify Wrapped and lyrics too, I realised it is consuming much of my mobile data and this is crazy. I can’t imagine been in the app without playing any music yet it takes more than 100mb ...
Good morning. After updating the app and also sending out the Spotify Wrapped and lyrics too, I realised it is consuming much of my mobile data and this is crazy. I can’t imagine been in the app with...
Spotify Legend
654 Views
3 replies
0 likes
I pay for Spotify, so why does Your Artists Relealed contain ads in the interview segments? You shouldn't be passing those ads onto us paid subscribers.
I pay for Spotify, so why does Your Artists Relealed contain ads in the interview segments? You shouldn't be passing those ads onto us paid subscribers.
255 Views
0 replies
0 likes
To give some background info:I have a bunch of podcast episodes that are named entirely of
To give some background info: I have a bunch of podcast episodes that are named entirely of <title>-<episode#> They're local files. When I attempt to sort them logically, it do...
Visitor
1002 Views
7 replies
0 likes
Hi everyone, We know some of you are wondering why you don't have the same Wrapped stories as your friends. We've seen the Movie, Aura and Podcast stories mentioned specifically. In order to create the different stories, specific requirements need to...
Hi everyone, We know some of you are wondering why you don't have the same Wrapped stories as your friends. We've seen the Movie, Aura and Podcast stories mentioned specifically. ...
Newbie
7048 Views
31 replies
2 likes
Rather than provide help to the issue on your help page, Spotify sends me to the community. Then there's no way to post my topic.
Rather than provide help to the issue on your help page, Spotify sends me to the community. Then there's no way to post my topic.
Moderator
548 Views
1 replies
0 likes
PlanPremiumCountrySouth KoreaOperating SystemWindows 10 My Question or Issue I'm South Korean. And I was interested in the Chart, so I was looking at the annual cumulative streaming. But, Top Track 2021 was quite different from what I expected. I won...
Plan Premium Country South Korea Operating System Windows 10 My Question or Issue I'm South Korean. And I was interested in the Chart, so I was looking at ...
Spotify Legend
579 Views
1 replies
0 likes
At the end of the month, Spotify is usually my top data spender, mostly because of canvas, as I am not streaming over data. I would like to see canvas while on wifi, and I add songs to my playlists often daily, so offline mode is not a convenient opt...
At the end of the month, Spotify is usually my top data spender, mostly because of canvas, as I am not streaming over data. I would like to see canvas while on wifi, and I add songs to my playlists o...
Spotify Legend
1433 Views
1 replies
2 likes
This is exclusively about the Spotify mobile app in Vietnamese.It's an absolute nightmare. Whoever was in charge of translating the newest update of the app should not be handling translation.For example:_The translator uses "cậu" instead of "bạn". W...
This is exclusively about the Spotify mobile app in Vietnamese. It's an absolute nightmare. Whoever was in charge of translating the newest update of the app should not be handling translation. For...
Spotify Legend
553 Views
2 replies
0 likes
PlanPremiumCountryUSDeviceGalaxy S10+Operating SystemWindows 7My Question or IssueOn my 2021 Wrapped it says my minutes listened is "21.443". Does that mean 21,443, as in twenty-one thousand? Or it has my minutes listened completely wrong? I listen t...
Plan Premium Country US Device Galaxy S10+ Operating System Windows 7 My Question or Issue On my 2021 Wrapped it says my minutes listened is "21.443". Does that mean 21,443, as in twenty-one...
Spotify Legend
2124 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceMoto x4 and Windows PCOperating SystemAndroid and Windows 10 My Question or IssueI have a few songs that randomly are grayed out in my playlist and will not play. Spotify explains that this happens sometimes, but when I sea...
Plan Premium Country USA Device Moto x4 and Windows PC Operating System Android and Windows 10 My Question or Issue I have a few songs that randomly are grayed out in my playlist and...
Moderator
907 Views
5 replies
0 likes
