Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...
Newbie
56235 Views
7 replies
4 likes
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
Is there a way to disable New Login email notifications? As a developer I get a lot of these during development.. I have disabled all notifications I can find, but I still get emails.. Cheers!
Is there a way to disable New Login email notifications? As a developer I get a lot of these during development.. I have disabled all notifications I can find, but I still get emails.. &n...
Casual Listener
2775 Views
7 replies
1 likes
I don't want to listent to podcasts Spotify. I don't get why you put them on my home in the first place, so I have to scroll to find my music? What's the point in that? A lot of people clearly said that they want to remove podcasts completely from th...
I don't want to listent to podcasts Spotify. I don't get why you put them on my home in the first place, so I have to scroll to find my music? What's the point in that? A lot of people cl...
Spotify Legend
371 Views
1 replies
1 likes
Hi, just curious. Is there anything behind Spotify with tags? Why it prefers - Radio Edit instead of (Radio Edit) or - Original Mix instead of (Original Mix) It feels like standard is to use ( and ) when Spotify prefers a dash? Just like this.
Hi, just curious. Is there anything behind Spotify with tags? Why it prefers - Radio Edit instead of (Radio Edit) or - Original Mix instead of (Original Mix) It fe...
355 Views
0 replies
0 likes
Love the Lyrics feature! It however shows a blank space when it doesn’t detect English words. Was listening to a Punjabi song “Lover - Diljit Dosanjh “, and saw blank spaces. probably a good idea to hide the button if there are incomplete lyrics.
Love the Lyrics feature! It however shows a blank space when it doesn’t detect English words. Was listening to a Punjabi song “Lover - Diljit Dosanjh “, and saw blank spaces. probably a go...
Spotify Legend
386 Views
1 replies
0 likes
PlanPremiumCountryUSADevicePixel 4aOperating SystemAndroid 12 My Question or IssueI recently tried to watch a podcast episode with video on it (The Rooster Teeth Podcast #605) and it worked great! However as soon as I locked my phone or changed the a...
Plan Premium Country USA Device Pixel 4a Operating System Android 12 My Question or Issue I recently tried to watch a podcast episode with video on it (The Rooster Teeth Podcast #605...
Visitor
3520 Views
10 replies
0 likes
Hi, so I've experienced this weird issue for a while now but it seemingly became worse recently and is very annoying. Here's what happens : when I start playing a video from the Joe Rogan podcast the subtitles almost never show up, at this point it's...
Hi, so I've experienced this weird issue for a while now but it seemingly became worse recently and is very annoying. Here's what happens : when I start playing a video from the Joe Rogan po...
Regular
14797 Views
48 replies
1 likes
PlanPremiumCountryCzech republicDeviceiPhone 11 ProOperating SystemiOS 15.1 My Question or IssueHi everyone, I've been having this problem for several months now. I thought some of the updates fill fix it but it's still happening to me, so I'm lookin...
Plan Premium Country Czech republic Device iPhone 11 Pro Operating System iOS 15.1 My Question or Issue Hi everyone, I've been having this problem for several months now. I ...
Casual Listener
48047 Views
28 replies
1 likes
PlanPremiumCountryFinlandDeviceAny LG TVOperating SystemWebOs My Question or IssueI just bought a new LG TV and firstly installed Spotify, so this eliminates any other relating issues. I had this exact same issue on the previous one and my friends TV...
Plan Premium Country Finland Device Any LG TV Operating System WebOs My Question or Issue I just bought a new LG TV and firstly installed Spotify, so this eliminates any other relati...
Casual Listener
1813 Views
2 replies
0 likes
PlanFreeCountryCanadaDeviceChromebookOperating SystemWindows OS My Question or IssueI use Spotify Web Player. I've used it for a year or two on this device without any difficulty at all. However, about 4-5 months ago it stopped working despite me not...
Plan Free Country Canada Device Chromebook Operating System Windows OS My Question or Issue I use Spotify Web Player. I've used it for a year or two on this device without any diffic...
Moderator
2778 Views
9 replies
3 likes
PlanPremiumCountryJPDeviceiPhone 12 ProOperating SystemiOS15 My Question or IssueI accidentally checked an in-app notification to share the 2021 wrapped tease story to instagram and dismiss it. Is there any way that I can immediately re-trigger this ...
Plan Premium Country JP Device iPhone 12 Pro Operating System iOS15 My Question or Issue I accidentally checked an in-app notification to share the 2021 wrapped tease story to instag...
Spotify Legend
3715 Views
1 replies
1 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbo...
Music Fan
1598 Views
6 replies
0 likes
PlanPremiumCountryUSA Device(Google Home Mini, Google Chromecast, Moto G Power)Operating System(Android 11) My Question or IssueSince last week, my Google Home Mini won't play specific songs. If I give it a command (ex: ok Google, play Love Drought b...
Plan Premium Country USA Device (Google Home Mini, Google Chromecast, Moto G Power) Operating System (Android 11) My Question or Issue Since last week, my Google Home Mini wo...
Spotify Legend
700 Views
1 replies
0 likes
Plan: PremiumCountry: USA Device: Macbook ProOperating System: MacOS Big SurSpotify version: Spotify for macOS (Intel) 1.1.72.439.gc253025e My Question or Issue Does anyone have any info on why the desktop app for Spotify on MacOS needs to contact up...
Plan: Premium Country: USA Device: Macbook Pro Operating System: MacOS Big Sur Spotify version: Spotify for macOS (Intel) 1.1.72.439.gc253025e My Question or Issue &nb...
613 Views
0 replies
0 likes
PlanFreeCountryVenezuelaDevicePC, Infinix Hot 10, PS4Operating SystemAndroid 10, Windows 10, PS4 My Question or Issue English: Since Spotify was launched in Venezuela, many people (including myself) have not been able to access podcasts, because they...
Plan Free Country Venezuela Device PC, Infinix Hot 10, PS4 Operating System Android 10, Windows 10, PS4 My Question or Issue English: Since Spotify was launched in V...
Newbie
15269 Views
21 replies
3 likes
Hi! I saw some recent posts regarding Summer Spotify Internships for 2022 for the US locations. I was wondering if there are going to be any Summer Internships for the EU/EEA locations as well for 2022?
Hi! I saw some recent posts regarding Summer Spotify Internships for 2022 for the US locations. I was wondering if there are going to be any Summer Internships for the EU/EEA locations as well for 20...
Spotify Legend
3660 Views
1 replies
0 likes
As of version 8.6.80.1180, Spotify introduced a 4th bottom button between Home and Search called "Discover". It's meant to be quick access to recommended music. Unfortunately, it's possible to tap this button by accident and immediately replace the s...
As of version 8.6.80.1180, Spotify introduced a 4th bottom button between Home and Search called "Discover". It's meant to be quick access to recommended music. Unfortunately, it's possible to tap th...
Spotify Legend
1356 Views
5 replies
2 likes
Hey , I thought about an idea that maybe you guys can add. camera feature that will let users do some actions without touching the phone while they driving. for example if I want to switch for the next song I will swipe the hand right in front of the...
Hey , I thought about an idea that maybe you guys can add. camera feature that will let users do some actions without touching the phone while they driving. for example if ...
Spotify Legend
697 Views
1 replies
0 likes
My Google Home Mini recently stopped playing individual tracks by audio command. It will play by album or artist, but when I tell it to play a specific song—e.g. “Play Yesterday by The Beatles—it comes up with the “Something went wrong” error message...
My Google Home Mini recently stopped playing individual tracks by audio command. It will play by album or artist, but when I tell it to play a specific song—e.g. “Play Yesterday by The Beatles—it com...
Spotify Legend
972 Views
5 replies
0 likes
Hi. Spotify connect stopped working on my Pure Evoke C-F6 a few days ago from my iPhone. It is greyed out with the message ‘Can’t play on this right now’. Until then it has been faultless for the last 2 or 3 years. I also noticed that there has been ...
Hi. Spotify connect stopped working on my Pure Evoke C-F6 a few days ago from my iPhone. It is greyed out with the message ‘Can’t play on this right now’. Until then it has been faultless for the las...
1230 Views
0 replies
1 likes
