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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • scxttlxnd
  • Newbie
  • 553 Views
  • 4 replies
  • 2 likes
  • Other
  • 553 Views
  • 4 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17177 Views
  • 8 replies
  • 1 likes
  • Other
  • 17177 Views
  • 8 replies
  • 1 likes

Solved!! Music Under Incorrect Artist

My Question or IssueTo anyone who sees this -- how do you report a song under the incorrect artist? For my case, there is a song called Seconds by RM, a French artist, that is listed under RM, a Korean artist, who coincidently has the same stage name...

  • Casual Listener
  •  My Question or Issue To anyone who sees this -- how do you report a song under the incorrect artist? For my case, there is a song called Seconds by RM, a French artist, that is listed under RM...
  • Rae347
  • Casual Listener
  • 414 Views
  • 2 replies
  • 0 likes
  • music
  • 414 Views
  • 2 replies
  • 0 likes

Web Player doesn't work. It only works when turn on VPN.

I had the same issue with the desktop app but managed to fix it by luck. The problem is whenever i click play, no matter if it's a song or album, it doesn't play. No artwork pop up in the left corner, the playback status just freezes at 0:00. I only ...

  • Visitor
  • I had the same issue with the desktop app but managed to fix it by luck. The problem is whenever i click play, no matter if it's a song or album, it doesn't play. No artwork pop up in the left corner...
  • user-removed
  • Not applicable
  • 739 Views
  • 3 replies
  • 1 likes
  • Other
  • 739 Views
  • 3 replies
  • 1 likes

Null is connected

PlanPremiumCountrySweden DeviceSamsung Galaxy Watch 46mm and Samsung Galaxy S9 My Question or IssueWhen my watch is connected to the phone i have a notification from Spotify that says "Null is connected". It works fine otherwise, but this notificatio...

  • Newbie
  • Plan Premium Country Sweden   Device Samsung Galaxy Watch 46mm and Samsung Galaxy S9     My Question or Issue When my watch is connected to the phone i have a notification fr...
  • RDA1074
  • Newbie
  • 3037 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 3037 Views
  • 1 replies
  • 0 likes

Spotify player not working in Facebook

Hi, I have spotify premium and am using it on my desktop. I can't seem to get any spotify links to embed as players within Facebook - I'm trying to share some new releases but whenever I link to them on Facebook (whichever link I try) it creates a li...

  • Casual Listener
  •   Hi,    I have spotify premium and am using it on my desktop.    I can't seem to get any spotify links to embed as players within Facebook - I'm trying to share some ne...
  • 438 Views
  • 0 replies
  • 1 likes
  • music
  • 438 Views
  • 0 replies
  • 1 likes

Can't add song to someone else's playlist, using Web Player

I'm a Premium user, in the UK, using Web Player on Chrome for Windows 10. There's a playlist a friend has shared with me, which I can contribute songs to using the iOS app. But on Web Player, I can't add songs to it - when I pick a song and choose 'A...

  • Newbie
  • I'm a Premium user, in the UK, using Web Player on Chrome for Windows 10.   There's a playlist a friend has shared with me, which I can contribute songs to using the iOS app. But on Web Player...
  • 791 Views
  • 0 replies
  • 0 likes
  • Other
  • 791 Views
  • 0 replies
  • 0 likes

Superuser Contribution PS4 Spotify Connect Issue

Hello! I'm not sure where should I ask this question because I couldn't find the console help category. I have a problem with other people using my Spotify. While playing on PS4, random people can connect to my PS4 Spotify with Connect and start play...

  • Newbie
  •   Hello!   I'm not sure where should I ask this question because I couldn't find the console help category.   I have a problem with other people using my Spotify. While playi...
  • Guido
  • Spotify Legend
  • 572 Views
  • 1 replies
  • 0 likes
  • Connect
  • 572 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recover list of past Release Radar playlists

Hi, I really liked the songs from my last automatically generated Release Radar playlist but it was unfortunately renewed this week before I could save it to my local playlists. Is there any way I can recover the playlist or at least find the list of...

  • Gig Goer
  •   Hi,  I really liked the songs from my last automatically generated Release Radar playlist but it was unfortunately renewed this week before I could save it to my local playlists.  ...
  • Guido
  • Spotify Legend
  • 32745 Views
  • 1 replies
  • 9 likes
  • music
  • 32745 Views
  • 1 replies
  • 9 likes

Solved!!Superuser Contribution Getting ads on Web Player for Unlimited plan

On the Spotify website /web player, a mix of my own playlist does not work and now there are ads between the songs, I pay for the service, I do not want ads.< moderator edit >

  • Music Fan
  • On the Spotify website /web player, a mix of my own playlist does not work and now there are ads between the songs, I pay for the service, I do not want ads. < moderator edit >
  • Mulgie
  • Music Fan
  • 4161 Views
  • 43 replies
  • 14 likes
  • music
  • 4161 Views
  • 43 replies
  • 14 likes

Superuser Contribution Certain songs just won't play

So i'v had spotify premium for about 6 monhts give or take and now a few songs will not play regardless wether it's on my phone or computer. It's only a few that i'm certain are available in my country,as the rest of the album has no trouble playing,...

  • Newbie
  •   So i'v had spotify premium for about 6 monhts give or take and now a few songs will not play regardless wether it's on my phone or computer. It's only a few that i'm certain are available in ...
  • Guido
  • Spotify Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • Other
  • 377 Views
  • 1 replies
  • 0 likes

Xbox One Update Compression

DeviceXbox One X My Question or Issue Spotify updated on my xbox one x today (Nov 15, 2018 ) and now all of the music seems even more compressed than it was before. Any way of fixing this for xbox one x?

  • Newbie
  •    Device Xbox One X     My Question or Issue  Spotify updated on my xbox one x today (Nov 15, 2018 ) and now all of the music seems even more compressed than it was be...
  • 646 Views
  • 0 replies
  • 1 likes
  • music
    Other
  • 646 Views
  • 0 replies
  • 1 likes

Superuser Contribution "Enable player in your browser" overlay after a few songs

PlanFree/PremiumCountry United States of AmericaDeviceMicrosoft Edge browserOperating SystemWindows 10 My Question or Issue I will be listening to some music fine. After a few songs, an overlay will come up over the entire webplayer. It says "Enable ...

spotify error.png
  • Regular
  • Plan Free/Premium Country  United States of America Device Microsoft Edge browser Operating System Windows 10   My Question or Issue  I will be listening to some music fine. ...
  • dhamijad
  • Regular
  • 969 Views
  • 4 replies
  • 0 likes
  • Other
  • 969 Views
  • 4 replies
  • 0 likes

Library on shuffle playing songs not in library

Whether I am accessing Spotify on via Windows or Android, I usually just put my Library on shuffle. In the past few weeks, it keeps playing songs from the "A Star is Born" soundtrack. These songs are not in my library. Why do they keep playing them? ...

  • Newbie
  •   Whether I am accessing Spotify on via Windows or Android, I usually just put my Library on shuffle.  In the past few weeks, it keeps playing songs from the "A Star is Born" soundtrack.&n...
  • 293 Views
  • 0 replies
  • 1 likes
  • Other
  • 293 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Can't make a secret playlist become public again

I have several playlists which I have made secret.When I change their state to become public they are still can't be searched and are not visible in my public playlists.Their status is changed (ie choosing make secret shows the option to make public ...

  • Regular
  • I have several playlists which I have made secret. When I change their state to become public they are still can't be searched and are not visible in my public playlists. Their status is changed (i...
  • YoLaGarg
  • Regular
  • 621 Views
  • 2 replies
  • 0 likes
  • Other
  • 621 Views
  • 2 replies
  • 0 likes

Can't play music with Echo through the mobile app.

PlanPremiumCountryCanadaDeviceSamsung Galaxy S8+ and Amazon Echo 2nd genOperating SystemAndroid Version 8.0.0 Samsung Experience Version 9.0 My Question or IssueHey, yesterday using my mobile app to connect to my echo worked. However today I am tryin...

  • Newbie
  •   Plan Premium Country Canada Device Samsung Galaxy S8+ and Amazon Echo 2nd gen Operating System Android Version 8.0.0 Samsung Experience Version 9.0   My Question or Issue H...
  • 299 Views
  • 0 replies
  • 0 likes
  • music
    Samsung
  • 299 Views
  • 0 replies
  • 0 likes

[Web Player][Running] web player stuck on ad

Have tried everything in every thread on these boards. Work computer so can't download the ap -- solutions needed for web player only please.

  • Newbie
  • Have tried everything in every thread on these boards. Work computer so can't download the ap -- solutions needed for web player only please.
  • 383 Views
  • 0 replies
  • 0 likes
  • Running
    Web Player
  • 383 Views
  • 0 replies
  • 0 likes

Chrome Web Player Not Playing Music

PlanFreeCountryUSA DeviceGoogle ChromeOperating SystemWindows 10My Question or Issue This morning I was listening to some songs when all of the sudden I could no longer play songs on my web player. I try to spam click the play button of a song on a p...

  • Newbie
  • Plan Free Country USA  Device Google Chrome Operating System Windows 10 My Question or Issue   This morning I was listening to some songs when all of the sudden I could no longer ...
  • 536 Views
  • 0 replies
  • 2 likes
  • Other
  • 536 Views
  • 0 replies
  • 2 likes

Sonos devices not playing spotify when using alexa voice control

PlanPremium (Family Account)Country]United Kingdom DeviceSonos Beam, 2 x Sonos One My Question or Issue I have some SONOS devices (in particular SONOS Beam, One and Sub). I have linked them to alexa using the sonos skill and can use alexa on the sono...

  • Casual Listener
  • Plan Premium (Family Account) Country] United Kingdom   Device Sonos Beam, 2 x Sonos One   My Question or Issue   I have some SONOS devices (in particular SONOS Beam, One and...
  • 01daell
  • Casual Listener
  • 1108 Views
  • 1 replies
  • 1 likes
  • 1108 Views
  • 1 replies
  • 1 likes

I can´t play music from Spotify with Alexa.

I followed the instructions and connected my Spotify account with the Alexa app, but when i tell Alexa to play something in Spotify she told me that I have to connect Spotify in the Alexa app, something I already did. I tried to disconnect and connec...

  • Newbie
  • I followed the instructions and connected my Spotify account with the Alexa app, but when i tell Alexa to play something in Spotify she told me that I have to connect Spotify in the Alexa app, someth...
  • -qo69vc1_m7k
  • Casual Listener
  • 517 Views
  • 1 replies
  • 1 likes
  • 517 Views
  • 1 replies
  • 1 likes

Web Player locks up after loading certain amount of albums in my collection

Plan PremiumDevicePCOperating SystemWindows 10 My Question or Issue I made small js script to play random album and after some time it stopped working. I thought that it's an issue on my side due to changes on Spotify web UI, but after disabling my s...

  • Casual Listener
  • Plan   Premium Device PC Operating System Windows 10   My Question or Issue  I made small js script to play random album and after some time it stopped working. I thought that...
  • 303 Views
  • 0 replies
  • 0 likes
  • 303 Views
  • 0 replies
  • 0 likes

Superuser Contribution Web Player freezes

PlanFreeCountry GermanyDevicePCOperating SystemWindows 10 / Linux My Question or IssueHello, since about two weeks, i'm not able to use the spotify web player anymore.Once i click on the play button (of a playlist / of an artist / whatever), the webp...

  • Casual Listener
  • Plan Free Country  Germany Device PC Operating System Windows 10 / Linux   My Question or Issue Hello,  since about two weeks, i'm not able to use the spotify web player any...
  • mrgrimmig
  • Casual Listener
  • 2881 Views
  • 2 replies
  • 0 likes
  • Other
  • 2881 Views
  • 2 replies
  • 0 likes