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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 11365 Views
  • 8 replies
  • 0 likes
  • Other
  • 11365 Views
  • 8 replies
  • 0 likes

Amazon Fire TV - Cannot Log in

I'm sure others are having this problem too (considering how constantly faulty Spotify is), but I cannot log in to Spotify on my Amazon Fire TV. I've tried using connect and directly logging in, but no luck. I can still play music just fine, but I ca...

  • Newbie
  • I'm sure others are having this problem too (considering how constantly faulty Spotify is), but I cannot log in to Spotify on my Amazon Fire TV. I've tried using connect and directly logging in, but ...
  • Bman8624
  • Newbie
  • 740 Views
  • 1 replies
  • 0 likes
  • 740 Views
  • 1 replies
  • 0 likes

Solved!! onkyo tx-nr515 cannot login

Hello, Recently purchased the Onkyo TC-NR515, but I cannot login to spotify on the device. I have upgraded the firmware to the latest, I can confirm I am a premium subscriber I am also trying to login using my spotify account NOT facebook account. I ...

  • Casual Listener
  • Hello,   Recently purchased the Onkyo TC-NR515, but I cannot login to spotify on the device.   I have upgraded the firmware to the latest, I can confirm I am a premium subscriber I ...
  • uofmars
  • Casual Listener
  • 15857 Views
  • 32 replies
  • 0 likes
  • 15857 Views
  • 32 replies
  • 0 likes

NOON PACIFIC AND SPOTIFY

I am a Noon Pacific follower. Recently, NP has established a partnership with Spotify. I can not hear NP even I have a Spotify premium service. What is the problem?

  • Newbie
  • I am a Noon Pacific follower. Recently, NP has established a partnership with Spotify. I can not hear NP even I have a Spotify premium service. What is the problem?
  • 355 Views
  • 0 replies
  • 2 likes
  • Music
  • 355 Views
  • 0 replies
  • 2 likes

The playlist screen isn't good looking

Is there any way that we can do what we can do on mobile and expand the album cover to stretch the entire screen of spotify? If not, it should be an option.

  • Newbie
  • Is there any way that we can do what we can do on mobile and expand the album cover to stretch the entire screen of spotify? If not, it should be an option.
  • Sebasty
  • Spotify Star
  • 549 Views
  • 1 replies
  • 0 likes
  • 549 Views
  • 1 replies
  • 0 likes

Some artists won’t cast on Chromecast

Certain artists won’t play when I’m connected to Chromecast, or block Chromecast if I’m trying to connect. We like to connect to the TV as a nicer, louder speaker. I don’t understand why I’d only be allowed to listen on my phone or computer. The erro...

  • Newbie
  • Certain artists won’t play when I’m connected to Chromecast, or block Chromecast if I’m trying to connect. We like to connect to the TV as a nicer, louder speaker. I don’t understand why I’d only be ...
  • 268 Views
  • 0 replies
  • 0 likes
  • chromecast
  • 268 Views
  • 0 replies
  • 0 likes

Play an entire album...?

Is there a way to play an entire album? I am using Web Player on Chrome with a Premium account... admitedly a fairly new and very frustrated user. I browsed up an album and pressed play on it. The 1st song played fine. After the 1st song finished, th...

  • Casual Listener
  • Is there a way to play an entire album?   I am using Web Player on Chrome with a Premium account... admitedly a fairly new and very frustrated user.   I browsed up an album and pressed ...
  • Sebasty
  • Spotify Star
  • 1337 Views
  • 4 replies
  • 1 likes
  • Web Player
  • 1337 Views
  • 4 replies
  • 1 likes

Potential workaround for Android Auto issues affecting Volkswagon/Audi/SEAT/Skoda owners

So this thread is basically a follow-up this thread that had been closed: https://community.spotify.com/t5/Ongoing-Issues/Android-Auto-Sound-stops-playing-after-awhile/idi-p/1296063 Please read the first post of this thread to see if this is the prob...

  • Music Fan
  • So this thread is basically a follow-up this thread that had been closed:   https://community.spotify.com/t5/Ongoing-Issues/Android-Auto-Sound-stops-playing-after-awhile/idi-p/1296063   ...
  • 1050 Views
  • 0 replies
  • 1 likes
  • Android
    Mobile
  • 1050 Views
  • 0 replies
  • 1 likes

All my songs have unsaved

Not really sure what happened. I viewed the songs tab and had all my songs saved still. I started listening to one of them, then queued another song that I don't have saved. I switched tabs for ~2 minutes then went back to Spotify and all my songs we...

  • Casual Listener
  • Not really sure what happened. I viewed the songs tab and had all my songs saved still. I started listening to one of them, then queued another song that I don't have saved. I switched tabs for ~2 mi...
  • 393 Views
  • 0 replies
  • 0 likes
  • Music
  • 393 Views
  • 0 replies
  • 0 likes

[PS4 and Connect? I think?] Someone else controlling Spotify on my PS4 while I am playing

Situation goes like this:I was playing an online game on my PS4 when all of a sudden the Spotify app turned on in the background and started playing music without seemingly any prompt from myself. I tried to pause it/turn it off but whoever activated...

  • Casual Listener
  • Situation goes like this: I was playing an online game on my PS4 when all of a sudden the Spotify app turned on in the background and started playing music without seemingly any prompt from myself.&...
  • 857 Views
  • 0 replies
  • 0 likes
  • 857 Views
  • 0 replies
  • 0 likes

Solved!! Share my account

Can i share my account with a friend? Can we use the same account at the same time?

  • Newbie
  • Can i share my account with a friend? Can we use the same account at the same time?
  • Maxim
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • Other
  • 320 Views
  • 1 replies
  • 0 likes

Alexa & Sonos - Sam Smith

Hi I have just come across to Spotify from Deezer as Spotify supposedly works with Amazon Echo and Sonos. Last night when testing it out I asked "Alexa , play Sam Smith in the kitchen", however some other artist 'Sam Smith (AUS)' started playing obvi...

  • Newbie
  • Hi I have just come across to Spotify from Deezer as Spotify supposedly works with Amazon Echo and Sonos. Last night when testing it out I asked "Alexa , play Sam Smith in the kitchen", however some ...
  • suzanneship
  • Newbie
  • 580 Views
  • 1 replies
  • 0 likes
  • 580 Views
  • 1 replies
  • 0 likes

Spotify Webplayer (open.spotify.com) wont play tracks

I have been happily using spotify webplayer (play.spotify.com) on my Chromebook (ChromeOS) for a few years now.Unfortunatly when loading this site it redirects to open.spotify.com, the user interface looks similar but the play button is blacked out a...

  • Newbie
  • I have been happily using spotify webplayer (play.spotify.com) on my Chromebook (ChromeOS) for a few years now. Unfortunatly when loading this site it redirects to open.spotify.com, the user interfa...
  • DeadSulfur
  • Casual Listener
  • 921 Views
  • 3 replies
  • 0 likes
  • Web Player
  • 921 Views
  • 3 replies
  • 0 likes

Windows Phone 10 client incorrectly says offline

I am posting right now from my Windows Phone 10 browser. However, while I can post this, Spotify is saying that "You're Offline". EDIT: Oops, never mind. I see that without a premium account your phone has to be using WiFi - it won't work over "2G/3G...

  • Casual Listener
  • I am posting right now from my Windows Phone 10 browser. However, while I can post this, Spotify is saying that "You're Offline".   EDIT: Oops, never mind. I see that without a premium account...
  • 272 Views
  • 0 replies
  • 0 likes
  • Connect
  • 272 Views
  • 0 replies
  • 0 likes

How can I repeat a song?

When using the web client, how can I put a single song on repeat?Currently I create a new playlist that I edit to contain just that song. But that feels like way to much effort. Thanks for any suggestions!

  • Casual Listener
  • When using the web client, how can I put a single song on repeat? Currently I create a new playlist that I edit to contain just that song. But that feels like way to much effort.   Tha...
  • andomar
  • Casual Listener
  • 27909 Views
  • 4 replies
  • 1 likes
  • Web Player
  • 27909 Views
  • 4 replies
  • 1 likes

Your Music filled up–but it's not

Not talking about the absurd 9,999 limit (that every other music service doubles or more). Talking about how I'm at 9,202 songs and Spotify is telling me I can't save any more songs/albums. What's the deal here? If you're gonna limit us, at least let...

  • Roadie
  • Not talking about the absurd 9,999 limit (that every other music service doubles or more).   Talking about how I'm at 9,202 songs and Spotify is telling me I can't save any more songs/albums. ...
  • SlappyJoe
  • Casual Listener
  • 2072 Views
  • 2 replies
  • 2 likes
  • Music
  • 2072 Views
  • 2 replies
  • 2 likes

Playstation link problems

Hello, I have changed from a PS3 to PS4 and I created a new playstation account. It will not allow me to link my Spotify to the new Playstation account as it says it is already linked. I have tried absolutely everything I can think of to resolve this...

  • Casual Listener
  • Hello,  I have changed from a PS3 to PS4 and I created a new playstation account. It will not allow me to link my Spotify to the new Playstation account as it says it is already linked.  ...
  • foxontherock
  • Casual Listener
  • 498 Views
  • 1 replies
  • 0 likes
  • PlayStation
    PS4
    Sony
  • 498 Views
  • 1 replies
  • 0 likes

Samsung Smart TV - can't login after I changed Spotify password

I had logged in to the Spotify app on Samsung Smart TV ok.Some time afterwards I had to change my Spotify password,I did this ok in the usual way. Then, when I went back to log in on TV it told me,failed password, fair enough. But it doesn't prompt y...

  • Newbie
  • I had logged in to the Spotify app on Samsung Smart TV ok. Some time afterwards I had to change my Spotify password, I did this ok in the usual way.   Then, when I went back to log in on TV ...
  • MarcellaDPorru
  • Newbie
  • 2646 Views
  • 4 replies
  • 1 likes
  • Samsung
  • 2646 Views
  • 4 replies
  • 1 likes

Sonos and iOS

Hi, I‘m using Spotify on iOS and Sonos.Whith Apple Music I can use the same account in parallel I.e. I’m not forced to have two account, syncing playlists etc. Why isn’t it possible with Spotify? I remember well in the past it was working.Don’t wanna...

  • Casual Listener
  • Hi,   I‘m using Spotify on iOS and Sonos. Whith Apple Music I can use the same account in parallel I.e. I’m not forced to have two account, syncing playlists etc.   Why isn’t it possib...
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

Saved Artist become unsaved

I was adding new artists to my saved artist and when I went to go look in my music and then artist half of my previously saved artist disappeared. How do I fix this issue and why does it happen???

  • Newbie
  • I was adding new artists to my saved artist and when I went to go look in my music and then artist half of my previously saved artist disappeared. How do I fix this issue and why does it happen???
  • 297 Views
  • 0 replies
  • 0 likes
  • Other
  • 297 Views
  • 0 replies
  • 0 likes

Solved!! Please help: how do I save/export playlist?

I wish to know how to save the list of music I have added to my playlist in case of any fault which results in loss or some files missing?At the moment, the only way to monitor your tracks is to see the running total of tracks which only tells you th...

  • Music Fan
  • I wish to know how to save the list of music I have added to my playlist in case of any fault which results in loss or some files missing? At the moment, the only way to monitor your tracks is to ...
  • AlexMaster
  • Music Fan
  • 99509 Views
  • 22 replies
  • 1 likes
  • 99509 Views
  • 22 replies
  • 1 likes