Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...
Newbie
24420 Views
10 replies
3 likes
Hello, 2 weeks ago, on Monday, I somehow ended up having old "Discover Weekly" playlist on Desktop app, and a new one on mobile app. After that, I now have new updates on both apps always on Tuesdays, instead of Mondays. Have anyone had similar issue...
Hello, 2 weeks ago, on Monday, I somehow ended up having old "Discover Weekly" playlist on Desktop app, and a new one on mobile app. After that, I now have new updates on both apps always on...
Roadie
1219 Views
3 replies
2 likes
PlanPremiumCountry ITALYDevicehonor 9Operating Systemandroid 8 My Question or Issue Just updated to latest firmware my Denon DNP730AE. Now Denon doesn't appear on app Spotify on my smartphone and PC. Can anyone help me?
Plan Premium Country ITALY Device honor 9 Operating System android 8 My Question or Issue Just updated to latest firmware my Denon DNP730AE. Now Denon doesn't app...
682 Views
0 replies
1 likes
PremiumWindows 10Chrome The web player does not work, does not perform any event after clicking on "play" button. Tried few albums and playlists, also individual songs. Works on Edge, but there are no addons, like "lastfm scrobbler".
Premium Windows 10 Chrome The web player does not work, does not perform any event after clicking on "play" button. Tried few albums and playlists, also individual songs. ...
Roadie
946 Views
2 replies
0 likes
PlanPremiumCountryRomaniaDeviceLenovo Thinkpad W540Operating SystemFedora Workstation 27BrowserMozilla Firefox 60.0.1 (64-bit) My Question or IssueWas listening to an album and all of a sudden a song doesn't start. Went back and clicked Pause/Play an...
Plan Premium Country Romania Device Lenovo Thinkpad W540 Operating System Fedora Workstation 27 Browser Mozilla Firefox 60.0.1 (64-bit) My Question or Issue Was listening to an alb...
Regular
551 Views
1 replies
0 likes
okay so basically the friend feed activity right. my friends can see the songs that i listen to on my phone, but not on my computer. for example i listened to rich brian - amen on my phone and then my friends see it, but when i listen to something el...
okay so basically the friend feed activity right. my friends can see the songs that i listen to on my phone, but not on my computer. for example i listened to rich brian - amen on my phone and then m...
Newbie
788 Views
2 replies
1 likes
Plan/Premium My Question or Issue Just installed a new JVC car stereo in my car. Can't control spotify on my iphone 7 plus at all. Just get the spotify logo. I've updated the firmware (J18S403). Still having the issue. Thanks
Plan /Premium My Question or Issue Just installed a new JVC car stereo in my car. Can't control spotify on my iphone 7 plus at all. Just get the spotify logo. ...
Newbie
1067 Views
1 replies
1 likes
Is a podcast submission more likely to be accepted from one host over another? EX: Libsyn vs Podbean
Is a podcast submission more likely to be accepted from one host over another? EX: Libsyn vs Podbean
452 Views
0 replies
0 likes
Hello,Top portion of image shows, that I got the original album saved in library and playable (not grayed out).The bottom part shows, that it's not returned in search results.Same happens when using the web API.Is this a bug or a feature? Is there a ...
Hello, Top portion of image shows, that I got the original album saved in library and playable (not grayed out). The bottom part shows, that it's not returned in search results. Same happens when ...
383 Views
0 replies
0 likes
Hi, I noticed that all the widget players I embeded on my website are not working anymore: https://www.imusiciandigital.com/en/artist-of-the-month/ Error message says "open.spotify.com redirected you too many times." Do you know how can I solve this?...
Hi, I noticed that all the widget players I embeded on my website are not working anymore: https://www.imusiciandigital.com/en/artist-of-the-month/ Error message says "open.spotify.co...
848 Views
0 replies
0 likes
PlanFree/PremiumCountry My Question or Issue
Plan Free/Premium Country My Question or Issue
841 Views
0 replies
0 likes
hello, i'm not able to open any URLs starting with open.spotify.comon firefox i'll get a "Unable to connectFirefox can't establish a connection to the server at open.spotify.com." crome - " This site can't be reach open.spotify.com refused to connect...
hello, i'm not able to open any URLs starting with open.spotify.com on firefox i'll get a "Unable to connect Firefox can't establish a connection to the server at open.spotify.com."  ...
Casual Listener
44771 Views
12 replies
12 likes
PlanPremiumCountryUSA DeviceMacbook Pro and Samsung Galaxy S7 My Question or IssueI am looking for music by a band (eRa) and i found some songs in someone's playlist but the music isn't available on spotify outside the playlist. How can music be avai...
Plan Premium Country USA Device Macbook Pro and Samsung Galaxy S7 My Question or Issue I am looking for music by a band (eRa) and i found some songs in someone...
Casual Listener
1589 Views
2 replies
0 likes
PlanFreeCountryUSADeviceMacbook Pro late 2016Operating SystemiOS 10 My Question or IssueI just created a new playlist and was pretty excited to get listening to it. Instead of being able to do so, after every song, a different, unrelated one from my ...
Plan Free Country USA Device Macbook Pro late 2016 Operating System iOS 10 My Question or Issue I just created a new playlist and was pretty excited to get listening to it. Instead o...
332 Views
0 replies
0 likes
PlanFreeCountry USDeviceWindowsOperating SystemWindows 10 My Question or IssueFor about 2 days now I have been unable to get any songs to play. In my library double clicking normally would play the song but now it wont do anything when I double click...
Plan Free Country US Device Windows Operating System Windows 10 My Question or Issue For about 2 days now I have been unable to get any songs to play. In my library doubl...
Casual Listener
1534 Views
3 replies
0 likes
When I start casting spotify to my chromecast the settings remain the same, but when I start playing another playlist (or just clicking another song in the same playlist) the settings reset to no shuffle and no repeat. This seems to happen everytime.
When I start casting spotify to my chromecast the settings remain the same, but when I start playing another playlist (or just clicking another song in the same playlist) the settings reset to no shu...
Casual Listener
1144 Views
2 replies
0 likes
Hallo Community, ich habe meinen alten Playstation Account mit Spotify verbunden. Nun habe ich einen Neuen Playstation 4 Account und möchte den mit spotify verbinden. Aber ich kann nicht, weil das Konto noch mit dem alten Account verbunden ist. Wie t...
Hallo Community, ich habe meinen alten Playstation Account mit Spotify verbunden. Nun habe ich einen Neuen Playstation 4 Account und möchte den mit spotify verbinden. Aber ich kann nicht, weil das Ko...
Casual Listener
49170 Views
22 replies
4 likes
hi All, I wonder if you could help me with the follwoing issue: I have wireless speaker JBL Authentics L16. I can easly connect it using bluetooth, but wanted to use wifi. It was impossible for me to find a way to send the music from Spotify to the s...
hi All, I wonder if you could help me with the follwoing issue: I have wireless speaker JBL Authentics L16. I can easly connect it using bluetooth, but wanted to use wifi. It was impossibl...
Newbie
49320 Views
37 replies
1 likes
Operating SystemWindows 10 My Question or Issue My account was linked to my Facebook page. To show a friend how to connect to facebook, I disconnected my account, thinking I'll be able to reconnect no problem. But when I clicked on "Connect to Facebo...
Operating System Windows 10 My Question or Issue My account was linked to my Facebook page. To show a friend how to connect to facebook, I disconnected my account, thinking I'll be a...
593 Views
0 replies
0 likes
Spotify for Artists was working fine for the past few days, updating the streams live as we got them, as expected. However, yesterday, I checked the Spotify for Artists app, and our total all-time stream count had decreased by several hundred streams...
Spotify for Artists was working fine for the past few days, updating the streams live as we got them, as expected. However, yesterday, I checked the Spotify for Artists app, and our total all...
Community Legend
9817 Views
1 replies
21 likes
PlanFreeCountry DeviceMacBook AirOperating System My Question or Issue I recently changed one of my playlist cover from the four album pictures and I would like to change it again or go back to the four pictures, but when I try to change it it says f...
Plan Free Country Device MacBook Air Operating System My Question or Issue I recently changed one of my playlist cover from the four album pictures and I would li...
Community Legend
796 Views
1 replies
0 likes
