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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Daryl4
  • Visitor
  • 12367 Views
  • 81 replies
  • 9 likes
  • Other
  • 12367 Views
  • 81 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20527 Views
  • 9 replies
  • 2 likes
  • Other
  • 20527 Views
  • 9 replies
  • 2 likes

Podcasts and /episodes endpoint in Spotify Web API Console

I apologize if this isnt the right channel for asking for API help but I didnt find any other relevant forum. I cant see support for getting podcast information on Spotify's API docs neither can I browse for them in the web console. i.e. this is a po...

  • Music Fan
  • I apologize if this isnt the right channel for asking for API help but I didnt find any other relevant forum.  I cant see support for getting podcast information on Spotify's API docs neither c...
  • 2162 Views
  • 0 replies
  • 18 likes
  • Other
  • 2162 Views
  • 0 replies
  • 18 likes

Superuser Contribution Songs not available

A friend sent me a song that isn't available for me. We're both using premium accounts and are both in Germany. A search doesn't show the song or album for me.

  • Newbie
  • A friend sent me a song that isn't available for me. We're both using premium accounts and are both in Germany. A search doesn't show the song or album for me. 
  • Julian
  • Moderator
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

Sudden influx of inappropriate ads.

So. I don't know if this is just with me at the moment (most of the topics I've seen on this are old enough to have been forgotten) but the issue still seems prelevant right now, so I'll bring it up again.Recently, I've been hearing more and more ads...

  • Newbie
  • So. I don't know if this is just with me at the moment (most of the topics I've seen on this are old enough to have been forgotten) but the issue still seems prelevant right now, so I'll bring it up ...
  • Narankiwi
  • Composer
  • 1311 Views
  • 2 replies
  • 8 likes
  • Filter Ads
  • 1311 Views
  • 2 replies
  • 8 likes

Playlist by Spotify deleted "Informal is now normal"

Hi, I'm looking for the Playlist by Spotify, named: "Informal is now Normal". Could you send me the song list to create it once more, I really like that playlist.The Playlist link use to be (dots deleted): https://open spotify com/user/spotify/playli...

  • Casual Listener
  • Hi, I'm looking for the Playlist by Spotify, named: "Informal is now Normal". Could you send me the song list to create it once more, I really like that playlist. The Playlist link use to be (dots d...
  • Narankiwi
  • Composer
  • 535 Views
  • 1 replies
  • 0 likes
  • music
  • 535 Views
  • 1 replies
  • 0 likes

Solved!! Streaming simultaneously on multiple devices within the same subscription.

My old setup consited of 3 Sonos zones, each able to listen to seperate music using the same subscription. I was however disappointed by the lack of features Sonos puts into its controllers so i switched to a receiver that supports Spotify Connect. N...

  • Regular
  • My old setup consited of 3 Sonos zones, each able to listen to seperate music using the same subscription. I was however disappointed by the lack of features Sonos puts into its controllers so i swit...
  • Narankiwi
  • Composer
  • 1724 Views
  • 5 replies
  • 0 likes
  • Other
  • 1724 Views
  • 5 replies
  • 0 likes

Is playlist history a thing?

I've been listening to some of the playlists that were created by spotify and found some great songs, specifically in their alternative R&B playlist. The problem is, instead of adding the songs I really enjoyed into a seperate playlist, I've been jus...

  • Newbie
  • I've been listening to some of the playlists that were created by spotify and found some great songs, specifically in their alternative R&B playlist. The problem is, instead of adding the songs I...
  • Narankiwi
  • Composer
  • 4448 Views
  • 2 replies
  • 0 likes
  • 4448 Views
  • 2 replies
  • 0 likes

Deleted albums

nightwish's some albums has deleted on spotify at recently(and today "showtime storytime" album) from turkey.why was that? I signed up spotify for nightwish.

  • Newbie
  • nightwish's some albums has deleted on spotify at recently(and today "showtime storytime" album) from turkey.why was that? I signed up spotify for nightwish.
  • vkturker
  • Newbie
  • 665 Views
  • 2 replies
  • 0 likes
  • music
  • 665 Views
  • 2 replies
  • 0 likes

Number of the current track not displayed anymore

Since a recent update tracks are no more listed with a number, going from 1,2,3,etc...I find it useful, it wasn't the most needed information but still a good one and wondering why it got removed since it was already a very light feature/didn't took ...

  • Regular
  • Since a recent update tracks are no more listed with a number, going from 1,2,3,etc... I find it useful, it wasn't the most needed information but still a good one and wondering why it got removed s...
  • OnBoard
  • Regular
  • 875 Views
  • 1 replies
  • 0 likes
  • 875 Views
  • 1 replies
  • 0 likes

mopidy - iris - spotify login error

Hi,I have a mopidy-iris installed system, previously we can play music with that system without a problem but now when I press "Play" button I get the following error. What is going on with the Spotify account? We have premium account by the way. 201...

  • Newbie
  • Hi, I have a mopidy-iris installed system, previously we can play music with that system without a problem but now when I press "Play" button I get the following error. What is going on with the Spo...
  • 2002 Views
  • 0 replies
  • 1 likes
  • 2002 Views
  • 0 replies
  • 1 likes

activity feed don't work

Activity feed doesn't work. When I close spotify after refollowing a few friends and restart spotify, it just doesn't show up. Any solutions?

  • Newbie
  • Activity feed doesn't work. When I close spotify after refollowing a few friends and restart spotify, it just doesn't show up. Any solutions?
  • 473 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 473 Views
  • 0 replies
  • 0 likes

Superuser Contribution Weird Problem with Volvo Sensus Connected Touch

Hi, I have spotify running on my Volvo via the Sensus Connected Touch. No problems accessing and playing my playlists EXCEPT the Spotify "Discover Weekly" playlist. The Discover Weekly playlist was working fine in my car all the while until a couple ...

  • Newbie
  • Hi,   I have spotify running on my Volvo via the Sensus Connected Touch.  No problems accessing and playing my playlists EXCEPT the Spotify "Discover Weekly" playlist.   The Discov...
  • dhumble
  • Music Fan
  • 12217 Views
  • 79 replies
  • 0 likes
  • Other
  • 12217 Views
  • 79 replies
  • 0 likes

Connecting Spotify To My App

Hi, My boss has an app at the app store which is being hosted by a server named Clubhouse, however, I am trying to connect spotify to the app and I am not being able to find that option, besides soundcloud. We do not want soundcloud. Are you able to ...

  • Newbie
  • Hi,   My boss has an app at the app store which is being hosted by a server named Clubhouse, however, I am trying to connect spotify to the app and I am not being able to find that option, bes...
  • 470 Views
  • 0 replies
  • 0 likes
  • 470 Views
  • 0 replies
  • 0 likes

Solved!! Web Player: How to disable open.spotify.com and revert back to play.spotify.com URL?

Hi all, I recently cancelld my premium subscription, and since then I've been suffering from a new UI for the spotify web player. This UI sucks to say the least. It also opens URLs through "open.spotify.com" instead of "play.spotify.com" and whenever...

Spotify Account.PNG Spotify Browse.PNG
  • Casual Listener
  • Hi all,   I recently cancelld my premium subscription, and since then I've been suffering from a new UI for the spotify web player. This UI sucks to say the least. It also opens URLs through "...
  • arogow-us
  • Regular
  • 56503 Views
  • 76 replies
  • 16 likes
  • Web Player
  • 56503 Views
  • 76 replies
  • 16 likes

Where is the "Download" sign?

Hello, I am new on Spotify and yesterday I managed to download some songs, but today the sign displaying the possibility of a "Download" is not visible anymore on my page, as you can see on this screenshot:https://www.dropbox.com/s/aas004wtk7bkzt6/Ca...

  • Casual Listener
  • Hello,   I am new on Spotify and yesterday I managed to download some songs, but today the sign displaying the possibility of a  "Download" is not visible anymore on my page, as you can s...
  • Shopping91
  • Casual Listener
  • 2767 Views
  • 6 replies
  • 0 likes
  • 2767 Views
  • 6 replies
  • 0 likes

Playlists not loading on web browser

I recently tried to create a new playlist and the webplayer froze, after closing it and reopening the page, none of my created or followed playlists would show up. When going to my playlist page I get the error 'ooops something went wrong while loadi...

  • Newbie
  • I recently tried to create a new playlist and the webplayer froze, after closing it and reopening the page, none of my created or followed playlists would show up. When going to my playlist page I ge...
  • koneill
  • Newbie
  • 1084 Views
  • 1 replies
  • 0 likes
  • 1084 Views
  • 1 replies
  • 0 likes

Superuser Contribution why i can not link my account to my playstation account? (PS4)

im trying to link my spotify account to my playstation account and im getting error, my PSN & spotify account are israeli accounts

img_20180403_185047_1024.jpg
  • Casual Listener
  • im trying to link my spotify account to my playstation account and im getting error, my PSN & spotify account are israeli accounts
  • Julian
  • Moderator
  • 1210 Views
  • 2 replies
  • 1 likes
  • PlayStation
  • 1210 Views
  • 2 replies
  • 1 likes

PS Plus with Spotify Premium

So I have been a Premium member on Spotify for a while. And not too long after I recently bought a PS4 (Monster Hunter World), I got a PS Plus membership. I recently saw on the PS Store for Plus Members that they can save 10% on their Premium Spotify...

  • Newbie
  • So I have been a Premium member on Spotify for a while. And not too long after I recently bought a PS4 (Monster Hunter World), I got a PS Plus membership. I recently saw on the PS Store for Plus Memb...
  • attbonec
  • Newbie
  • 6457 Views
  • 2 replies
  • 1 likes
  • 6457 Views
  • 2 replies
  • 1 likes

Can't unfollow deleted playlist "Alternative Pride"

I followed this playlist made by Spotify a while back, but it seems like they deleted it. Now it won't let me unfollow? The button is there, but it doesn't do anything. Any help would be appreciated.

  • Newbie
  • I followed this playlist made by Spotify a while back, but it seems like they deleted it. Now it won't let me unfollow? The button is there, but it doesn't do anything.    Any help would ...
  • 452 Views
  • 0 replies
  • 0 likes
  • 452 Views
  • 0 replies
  • 0 likes

Copy playlists to my list

I want to copy some playlists and add all the songs to my list, can I do that, and if I can, how?

  • Newbie
  • I want to copy some playlists and add all the songs to my list, can I do that, and if I can, how?
  • Nico
  • Community Legend
  • 1173 Views
  • 1 replies
  • 0 likes
  • Other
  • 1173 Views
  • 1 replies
  • 0 likes

Google Home Mini Not recognizing i am premium

i got a google home mini for christmas and upgraded to spotify premium so i could listen to my playlists, however it thinks i am still using the free version and not playing my playlist and just playing radio stations based on my playlist, both my de...

  • Newbie
  • i got a google home mini for christmas and upgraded to spotify premium so i could listen to my playlists, however it thinks i am still using the free version and not playing my playlist and just play...
  • Hester_pie
  • Newbie
  • 2941 Views
  • 5 replies
  • 4 likes
  • 2941 Views
  • 5 replies
  • 4 likes