Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...
Newbie
59955 Views
7 replies
4 likes
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
Hello, I've tryed many of the manuals how to solve this issue, but still open.spotify wont open.- 3 browsers- dns/flush- dns/hard- cookies cleared Same error:DNS_PROBE_FINISHED_NXDOMAIN
Hello, I've tryed many of the manuals how to solve this issue, but still open.spotify wont open. - 3 browsers - dns/flush - dns/hard - cookies cleared Same error: DNS_PROBE_FINIS...
802 Views
0 replies
0 likes
As of a few days ago. For both me and my wife(Android and iOS respectively) the Soundtouch speaker stopped appearing on the Spotify connect app. I can only connect it using the Bose app which is a hassle since we can only have 1 user account on the s...
As of a few days ago. For both me and my wife(Android and iOS respectively) the Soundtouch speaker stopped appearing on the Spotify connect app. I can only connect it using the Bose app which is a ha...
Newbie
811 Views
1 replies
0 likes
I'm having issus where I can see my songs but every time I click on "play" for any song or playlist, nothing happens, but I can play from my phone fine.
I'm having issus where I can see my songs but every time I click on "play" for any song or playlist, nothing happens, but I can play from my phone fine.
Not applicable
2332 Views
7 replies
0 likes
Hi! Has anyone on the community had any luck playing Spotify Connect (or Chromecast...ing) on a rather modern Hi-Fi receiver on Zone 2 only? I've just installed my brand-new Sony STR-DN1080 and had no success whatsoever trying to listen to Spotify Co...
Hi! Has anyone on the community had any luck playing Spotify Connect (or Chromecast...ing) on a rather modern Hi-Fi receiver on Zone 2 only? I've just installed my brand-new Sony STR-DN1080 ...
3039 Views
0 replies
8 likes
I used to use a jogging playlist which was automatically compiled from my listening history based on bpms. I had to make a new account & now I cant find it. Can anyone direct me?
I used to use a jogging playlist which was automatically compiled from my listening history based on bpms. I had to make a new account & now I cant find it. Can anyone direct me?
Roadie
319 Views
1 replies
0 likes
https://open.spotify.com/user/spotify/playlist/37i9dQZF1DX0UrRvztWcAU This playlist isn't happy. There is songs about cheating and breakups. Why would someone want to listen to that in the morning?? Sure there is good songs in this playlist but I thi...
https://open.spotify.com/user/spotify/playlist/37i9dQZF1DX0UrRvztWcAU This playlist isn't happy. There is songs about cheating and breakups. Why would someone want to listen to that in the m...
469 Views
0 replies
0 likes
I followed Summer Hits UK a while ago but I think they must have deleted the playlist or something because I can't get rid of it. Clicking it wont open it, right clicking and unfollowing does nothing. Can anyone help? Minor issue of course but it's a...
I followed Summer Hits UK a while ago but I think they must have deleted the playlist or something because I can't get rid of it. Clicking it wont open it, right clicking and unfollowing does nothing...
Casual Listener
498 Views
1 replies
0 likes
I upgraded to Spotify Premium. I added all my local files to my Spotify and I created a playlist and made in public so I can share it with friends. So I wanted to listen to it on my PS4 so I went on the app it shows my playlist and everything but eve...
I upgraded to Spotify Premium. I added all my local files to my Spotify and I created a playlist and made in public so I can share it with friends. So I wanted to listen to it on my PS4 so I went on ...
282 Views
0 replies
1 likes
hi please help me i would like to add all of the songs from my created playlist to my library which has nothing in it at the moment i tried twice to do this i click the playlist which has 5755 items in it and i click edit and click select all. then i...
hi please help me i would like to add all of the songs from my created playlist to my library which has nothing in it at the moment i tried twice to do this i click the playlist which has 5755 items ...
Not applicable
272 Views
1 replies
0 likes
I use Spotify for Chromebook (downloaded from the Google Play Store). When I'm playing a song and an ad for "FB- Android" comes up, it doesn't play and I can't continue the playlist without closing Spotify, restarting it, and then watching TWO ads. A...
I use Spotify for Chromebook (downloaded from the Google Play Store). When I'm playing a song and an ad for "FB- Android" comes up, it doesn't play and I can't continue the playlist without closing S...
Community Legend
1355 Views
1 replies
0 likes
As of around the start of October, my account was changed to be part of a test group for an "On Demand" feature for free users on mobile (confirmed in a Spotify support chat). I wanted to share my feedback on the changes. Pros:The on demand feature i...
As of around the start of October, my account was changed to be part of a test group for an "On Demand" feature for free users on mobile (confirmed in a Spotify support chat). I wanted to share my fe...
305 Views
0 replies
0 likes
I always use Spotify on my PS4 but how do I prevent others from changing the track on there using their devices such as iPhones. Other people can seemingly play any track on my PS4 with no problem at all. Help!
I always use Spotify on my PS4 but how do I prevent others from changing the track on there using their devices such as iPhones. Other people can seemingly play any track on my PS4 with no problem at...
Community Legend
672 Views
1 replies
0 likes
I've found a problem with one trak, "Djoko Luca Secco - Rotate (Original Mix)", you can listen this trak on pc application but in android and iOS it looks like it doesn't exist, you can't found and listen it. Check it out on your own. Its Crazy! Plea...
I've found a problem with one trak, "Djoko Luca Secco - Rotate (Original Mix)", you can listen this trak on pc application but in android and iOS it looks like it doesn't exist, you can't found and l...
238 Views
0 replies
0 likes
Does anyone no why these songs are blacked out, this album has been released today but i cant play the songs?
Does anyone no why these songs are blacked out, this album has been released today but i cant play the songs?
Community Legend
641 Views
1 replies
0 likes
I am trying to listen to any song by Dead by April on my account and I just keep getting this notification "This song is not available. If you have it on your computer you can import it.". If my friend logs to his account on this same pc, he has no p...
I am trying to listen to any song by Dead by April on my account and I just keep getting this notification "This song is not available. If you have it on your computer you can import it.". If my frie...
227 Views
0 replies
0 likes
There is Spotify for PS4, why there isn't for the Nintendo Switch ?. I mean, it is also a portable device, and listening to some great music while playing great games will be really cool.Please make a Spotify App for the Nintendo Switch (with backgro...
There is Spotify for PS4, why there isn't for the Nintendo Switch ?. I mean, it is also a portable device, and listening to some great music while playing great games will be really cool. Please mak...
Regular
4501 Views
1 replies
25 likes
Hello Community.No matter which song i choose from my playlist, the song after that, will be the very first song i added to my playlist.What to do?
Hello Community. No matter which song i choose from my playlist, the song after that, will be the very first song i added to my playlist. What to do?
263 Views
0 replies
0 likes
Hi there, how can I get the URL of my not-yet released track? This would be important for my promotion of said track (for instance to set everything before release, also in press informations sent weeks before releasing, and make public at due time),...
Hi there, how can I get the URL of my not-yet released track? This would be important for my promotion of said track (for instance to set everything before release, also in press information...
608 Views
0 replies
0 likes
How do I follow my daughter's songs on my Iphone?We have the family plan.Friend Feed is only available on desktops.
How do I follow my daughter's songs on my Iphone? We have the family plan. Friend Feed is only available on desktops.
422 Views
0 replies
0 likes
Hi,So this is my problem. Since I came back to Sweden from Thailand about 2 weeks ago, I haven't had any problems with Spotify Free, listening to it everyday. But a few days ago it seems to have reset my country back to Thailand, and I can't login no...
Hi, So this is my problem. Since I came back to Sweden from Thailand about 2 weeks ago, I haven't had any problems with Spotify Free, listening to it everyday. But a few days ago it seems to have re...
Community Legend
1241 Views
3 replies
0 likes
