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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

63244 Views

7 replies

4 likes

  • 63244 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

p-squiggles

Visitor

38911 Views

219 replies

20 likes

Other
  • 38911 Views
  • 219 replies
  • 20 likes

[Unspecified] Private lists and previous susbcriptions

I was subscribed to some playlists that now have been changed from public to private. Will I be able to know if new songs are added to that playlist or will I only see the ones that were in the list before it went private?

Newbie

I was subscribed to some playlists that now have been changed from public to private.  Will I be able to know if new songs are added to that playlist or will I only see the ones that were in the...

373 Views

0 replies

0 likes

Music
  • 373 Views
  • 0 replies
  • 0 likes

Web-player does not play for me on any browser

I don't know if this is related to my account, but I have multiple issues: When I try to use spotify deskop on Windows 10, it crashes my computer after playing for 5-10 minutesI reverted to the web player, which has been working for weeks, but now do...

Regular

I don't know if this is related to my account, but I have multiple issues:   When I try to use spotify deskop on Windows 10, it crashes my computer after playing for 5-10 minutes I reverted ...

rekle

Roadie

417 Views

1 replies

0 likes

Web Player
Windows
  • 417 Views
  • 1 replies
  • 0 likes

Looking for a previous playlist before it updated and changed

I started following the SPA TREATMENT playlist by Spotify. I had no idea the list would completely change when it was updated. None of the previous songs are there any longer. Is there a way to get a copy of the previous playlist? Does someone have a...

Casual Listener

I started following the SPA TREATMENT playlist by Spotify. I had no idea the list would completely change when it was updated.  None of the previous songs are there  any longer. Is there a ...

330 Views

0 replies

0 likes

Other
  • 330 Views
  • 0 replies
  • 0 likes

A List Of Grievances

Dear Spotify, I have some grievances that I'd like to bring to your attention. I've been very disappointed in your performance lately and here's why: - I am currently traveling the world, every time I go to a new country you make me manually log into...

Newbie

Dear Spotify,   I have some grievances that I'd like to bring to your attention.  I've been very disappointed in your performance lately and here's why:   - I am currently travelin...

307 Views

0 replies

0 likes

  • 307 Views
  • 0 replies
  • 0 likes

Today receive a mail from hello@spotify.com

hi spotify,I've recieved a mail from hello@spotify.com. it says I can proceed a prebuy to the xx concert in Taipei, Taiwan 5th, Feb, 2018.however, the purchase link is wrong and fail to link to the event in Taipei. Can you guys help to answer and sol...

Newbie

hi spotify, I've recieved a mail from  hello@spotify.com.   it says I can proceed a prebuy to the xx concert in Taipei, Taiwan 5th, Feb, 2018. however, the purchase link is wrong a...

2499 Views

0 replies

0 likes

All Platforms
Shows
  • 2499 Views
  • 0 replies
  • 0 likes

Solved!! Web player won't play anything

On my account nothing will play. I've tried deleting browser history etc, using the "log out everywhere" button, using an incodnito window with no extensions, using a different browser, even using a different computer, nothing works. My wife's accoun...

Newbie

On my account nothing will play. I've tried deleting browser history etc, using the "log out everywhere" button, using an incodnito window with no extensions, using a different browser, even using a ...

Sebasty

Community Legend

697 Views

1 replies

1 likes

  • 697 Views
  • 1 replies
  • 1 likes

Superuser Contribution Google Cast / Spotify Connect

I have been using a Chromecast Audio to deliver Spotify to a receiver for months, it consistently showed in Spotify as a “Spotify Connect” device and worked flawlessly.Starting a few days ago things went a bit haywire, spotify controls would stop wor...

Casual Listener

I have been using a Chromecast Audio to deliver Spotify to a receiver for months, it consistently showed in Spotify as a “Spotify Connect” device and worked flawlessly. Starting a few days ago thing...

BrianTX

Newbie

4817 Views

2 replies

2 likes

  • 4817 Views
  • 2 replies
  • 2 likes

Amazon Echo won’t play my playlists unless created by Spotify

Hello. I have a second generation Amazon Echo Dot. It is linked to my premium family Spotify account and Spotify is set as my default music player. My Echo cannot seem to play any playlist I request unless it is a playlist created by Spotify. Is ther...

Newbie

Hello. I have a second generation Amazon Echo Dot. It is linked to my premium family Spotify account and Spotify is set as my default music player. My Echo cannot seem to play any playlist I request ...

1666 Views

0 replies

2 likes

Other
  • 1666 Views
  • 0 replies
  • 2 likes

Family Members kicked off when using Sonos

Since upgrading to the family plan, my husband and I get kicked off Spotify if the other tries to listen on our Sonos Play 1 speaker. We both use our Facebook accounts to log in to Spotify and we are both on the family membership. Has this happened t...

Newbie

Since upgrading to the family plan, my husband and I get kicked off Spotify if the other tries to listen on our Sonos Play 1 speaker.  We both use our Facebook accounts to log in to Spotify and ...

papaaj1

Newbie

429 Views

1 replies

1 likes

  • 429 Views
  • 1 replies
  • 1 likes

How about if we have some respect with ads?

The ad for St. Vincents Masseduction is demeaning to women and in poor taste. I usually have spotify open on my desktop at work so I can see the artists as they come up and note them if I like them, but I'm unable to do this with this completely inap...

Newbie

The ad for St. Vincents Masseduction is demeaning to women and in poor taste.  I usually have spotify open on my desktop at work so I can see the artists as they come up and note them if I like ...

399 Views

0 replies

0 likes

Desktop
  • 399 Views
  • 0 replies
  • 0 likes

Web player not working

My web player crashed. It has been showing the same song on the "now playing" since last week. It doesn't play, I can't change it, I can't change to my music, radio, searches, playlists, etc. I tried login out, I tried deleting the cookies, and no lu...

Newbie

My web player crashed.  It has been showing the same song on the "now playing" since last week.  It doesn't play, I can't change it, I can't change to my music, radio, searches, playlists...

Bethany_Dawn

Community Legend

607 Views

3 replies

0 likes

  • 607 Views
  • 3 replies
  • 0 likes

We're being taken as idiots

I'm getting tired of Spotify!No support, no constructive response and the customer is only there to pay.Considering the number of people who have problems with Spotify and Samsung Multiroom, it might be time for Spotify to get out of the hole, to fin...

Casual Listener

I'm getting tired of Spotify! No support, no constructive response and the customer is only there to pay. Considering the number of people who have problems with Spotify and Samsung Multiroom, it m...

416 Views

0 replies

1 likes

Samsung
  • 416 Views
  • 0 replies
  • 1 likes

Alexa Cannot find followed Playlists

Hello,I have the following issue with Alexa <--> Sptify integration.I have setup Alexa with its own account ( to simplify sharing playlists), and have added my Alexa e-mail account to my Family plan.In my Sportify client for Alexa, I am following the...

Casual Listener

Hello, I have the following issue with Alexa <--> Sptify integration. I have setup Alexa with its own account ( to simplify sharing playlists), and have added my Alexa e-mail account to ...

RDLemos

Casual Listener

1702 Views

4 replies

2 likes

  • 1702 Views
  • 4 replies
  • 2 likes

Unplayable tracks

Hi, I've run into a problem with Spotify both on desktop and phone. I can't simply play some tracks (sometimes but not always I get an error message). I know there is tracks removed from Spotify and they are shown as grey but the problem isn't about ...

Newbie

Hi,    I've run into a problem with Spotify both on desktop and phone. I can't simply play some tracks (sometimes but not always I get an error message). I know there is tracks removed fr...

277 Views

0 replies

0 likes

  • 277 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify and google home

I have had this issue before and its a little frustratingI have spotify premium and google homeIf i ask google home to play a playlist it cant find it and plays some other random playlist.I have spotify app on my desktop and on my tablet, do i need t...

Regular

I have had this issue before and its a little frustrating I have spotify premium and google home If i ask google home to play a playlist it cant find it and plays some other random playlist. I&nbs...

oliver4116

Regular

521 Views

2 replies

0 likes

Other
  • 521 Views
  • 2 replies
  • 0 likes

Web player DNS problem

Hello, I've tryed many of the manuals how to solve this issue, but still open.spotify wont open.- 3 browsers- dns/flush- dns/hard- cookies cleared Same error:DNS_PROBE_FINISHED_NXDOMAIN

Regular

Hello,  I've tryed many of the manuals how to solve this issue, but still open.spotify wont open. - 3 browsers - dns/flush - dns/hard - cookies cleared   Same error: DNS_PROBE_FINIS...

804 Views

0 replies

0 likes

Web Player
  • 804 Views
  • 0 replies
  • 0 likes

Bose Soundtouch speaker won't appear on Spotify App

As of a few days ago. For both me and my wife(Android and iOS respectively) the Soundtouch speaker stopped appearing on the Spotify connect app. I can only connect it using the Bose app which is a hassle since we can only have 1 user account on the s...

Newbie

As of a few days ago. For both me and my wife(Android and iOS respectively) the Soundtouch speaker stopped appearing on the Spotify connect app. I can only connect it using the Bose app which is a ha...

boruvek

Newbie

818 Views

1 replies

0 likes

Connect
Other
  • 818 Views
  • 1 replies
  • 0 likes

Solved!! Web Player Not Playing

I'm having issus where I can see my songs but every time I click on "play" for any song or playlist, nothing happens, but I can play from my phone fine.

Regular

I'm having issus where I can see my songs but every time I click on "play" for any song or playlist, nothing happens, but I can play from my phone fine.

user-removed

Not applicable

2347 Views

7 replies

0 likes

Web Player
  • 2347 Views
  • 7 replies
  • 0 likes

Spotify Connect Zone 2 Only on Hi-Fi Receivers

Hi! Has anyone on the community had any luck playing Spotify Connect (or Chromecast...ing) on a rather modern Hi-Fi receiver on Zone 2 only? I've just installed my brand-new Sony STR-DN1080 and had no success whatsoever trying to listen to Spotify Co...

Newbie

Hi! Has anyone on the community had any luck playing Spotify Connect (or Chromecast...ing) on a rather modern Hi-Fi receiver on Zone 2 only?   I've just installed my brand-new Sony STR-DN1080 ...

3057 Views

0 replies

8 likes

Connect
Sony
  • 3057 Views
  • 0 replies
  • 8 likes