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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Other (Podcasts, Partners, etc.)

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • jrchopshop
  • Casual Listener
  • 5568 Views
  • 40 replies
  • 6 likes
  • Other
  • 5568 Views
  • 40 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18771 Views
  • 9 replies
  • 2 likes
  • Other
  • 18771 Views
  • 9 replies
  • 2 likes

Username appears as random numbers and letters

On my desktop it shows that my username is wkomarnicki, but when I go to the account page under username it shows random numbers and letters. The same goes for when I got to reset my password. Any reasoning behind this?

  • Newbie
  • On my desktop it shows that my username is wkomarnicki, but when I go to the account page under username it shows random numbers and letters. The same goes for when I got to reset my password. Any re...
  • Cody_Alexander
  • Regular
  • 1028 Views
  • 2 replies
  • 0 likes
  • 1028 Views
  • 2 replies
  • 0 likes

Shuffle in Terrible, New Web Player

Spotify's shuffle algorithm is notoriously bad, but ever since they downgraded and gutted the web player, I feel like it's gotten worse. I have around 700 songs in my "song" tab, yet I'm hearing the same 30ish songs constantly. By constantly, I frequ...

  • Regular
  • Spotify's shuffle algorithm is notoriously bad, but ever since they downgraded and gutted the web player, I feel like it's gotten worse. I have around 700 songs in my "song" tab, yet I'm hearing the ...
  • codeytherhino
  • Regular
  • 458 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 458 Views
  • 2 replies
  • 0 likes

Spotify Web Player for PC will not continuously play songs

Spotify Web Player for PC will not continuously play songs. I have to click next/play in order to get the next song to play. Any solutions to resolve this? I am using internet explorer. Thanks

  • Newbie
  • Spotify Web Player for PC will not continuously play songs. I have to click next/play in order to get the next song to play. Any solutions to resolve this? I am using internet explorer.   Than...
  • 341 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 341 Views
  • 0 replies
  • 0 likes

Does naming an app Spoti... or ...tify infringes Spotify branding/trademark rights?

I just like to ask if naming an app SpotiX, Spotifun, Spoticool or Xtify, Funtify or Cooltify infringes Spotify's branding/trademark rights? Spotimote renamed its app to Timote, but from the article below it seemed more likely because the app logo's ...

  • Newbie
  • I just like to ask if naming an app SpotiX, Spotifun, Spoticool or Xtify, Funtify or Cooltify infringes Spotify's branding/trademark rights?   Spotimote renamed its app to Timote, but fro...
  • 504 Views
  • 0 replies
  • 0 likes
  • Other
  • 504 Views
  • 0 replies
  • 0 likes

Roku app

Can you please fix roku app so we can view our playlists? Even better if we could select it as an output from our phone app...

  • Casual Listener
  • Can you please fix roku app so we can view our playlists? Even better if we could select it as an output from our phone app...
  • SpotCreated
  • Roadie
  • 319 Views
  • 1 replies
  • 0 likes
  • Other
  • 319 Views
  • 1 replies
  • 0 likes

How can I downgrade from the new update?

I updated Spotify today, and I was honestly extremely disappointed. Everytime I go to click on a playlist with one song (the song I want to listen to) it gives me a completely random song. i miss when I could click on a playlist and get the song I wa...

  • Newbie
  • I updated Spotify today, and I was honestly extremely disappointed. Everytime I go to click on a playlist with one song (the song I want to listen to) it gives me a completely random song. i miss whe...
  • SpotCreated
  • Roadie
  • 681 Views
  • 1 replies
  • 0 likes
  • 681 Views
  • 1 replies
  • 0 likes

Superuser Contribution Streaming Podcasts to Chrome Cast or Google home dies not work

Hallo,my streaming from Musik from Spotify to and cast device or google home I have works very nice. But everytime I want to stream any broadcast to a chast or g-home I cant select those devices.can help me anyone with this?

  • Casual Listener
  • Hallo, my streaming from Musik from Spotify to and cast device or google home I have works very nice. But everytime I want to stream any broadcast to a chast or g-home I cant select those devices. ...
  • Thomaslue
  • Casual Listener
  • 855 Views
  • 2 replies
  • 0 likes
  • 855 Views
  • 2 replies
  • 0 likes

Cannot login via FB and have two Premium subscriptions :/

* Just subscribed EvilDucktator account for Premium* Realised I already had Premium on my old account 12121475104 - not sure what FB account it's connected to but it says login via that and I can't work it out.* I obviously don't need two Premium sub...

  • Newbie
  • * Just subscribed EvilDucktator account for Premium * Realised I already had Premium on my old account 12121475104 - not sure what FB account it's connected to but it says login via that and I can't...
  • SpotCreated
  • Roadie
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

playlists deleted and replaced

My playlists were deleted for some reason and repalced with one playlist that i did not create. I have restored my playlists but would like to know how this could have happened?

  • Roadie
  • My playlists were deleted for some reason and repalced with one playlist that i did not create.  I have restored my playlists but would like to know how this could have happened?
  • Bertram
  • Roadie
  • 247 Views
  • 1 replies
  • 0 likes
  • Other
  • 247 Views
  • 1 replies
  • 0 likes

Spamming...

Hi,I don't know if anybody else is annoyed by this but somebody keeps spamming this:

  • Community Legend
  • Hi, I don't know if anybody else is annoyed by this but somebody keeps spamming this:  
  • Catee
  • Community Legend
  • 525 Views
  • 3 replies
  • 1 likes
  • Other
  • 525 Views
  • 3 replies
  • 1 likes

Solved!! Can't ear music in any browser

I'm trying to use Spotify web player, but it doesn't even start a music when I try to play it. The problem is every browser

  • Visitor
  • I'm trying to use Spotify web player, but it doesn't even start a music when I try to play it. The problem is every browser
  • user-removed
  • Not applicable
  • 454 Views
  • 1 replies
  • 1 likes
  • Web Player
    Windows
  • 454 Views
  • 1 replies
  • 1 likes

Spotify app discontinued on LG TVs - Spotify connect not working...

I have used the spotify app on my LG tv quiet a lot. now you have discontinued the app and playing should be "much easier just connecting your phone to you tv or speakers". Only problem is my LG tv is a smart TV but NOT wirelesly connected! It is con...

  • Regular
  • I have used the spotify app on my LG tv quiet a lot. now you have discontinued the app and playing should be "much easier just connecting your phone to you tv or speakers". Only problem is my LG tv i...
  • 12142211312
  • Newbie
  • 2049 Views
  • 1 replies
  • 3 likes
  • 2049 Views
  • 1 replies
  • 3 likes

Automically switching songs and not playng in Explorer

I have logged out and back in, used inprivate window. Nothing stops webplayer from jumping. My cell phone works just fine, but Im at work and really want to listen on my computer. This has been the same for two days now. Is there a fix for this?Thank...

  • Newbie
  • I have logged out and back in, used inprivate window. Nothing stops webplayer from jumping. My cell phone works just fine, but Im at work and really want to listen on my computer. This has been the s...
  • 941 Views
  • 0 replies
  • 0 likes
  • 941 Views
  • 0 replies
  • 0 likes

Musica com apologia ao crime

Boa noite Spotify, Eu sugiro que vocês retirem a música "Tototo" Do MC Bin Laden dos seus servidores.Pois esta musica faz uma apologia ao crime organizado!Obrigado!

  • Newbie
  • Boa noite Spotify,    Eu sugiro que vocês retirem a música "Tototo" Do MC Bin Laden dos seus servidores. Pois esta musica faz uma apologia ao crime organizado! Obrigado!
  • 317 Views
  • 0 replies
  • 0 likes
  • 317 Views
  • 0 replies
  • 0 likes

Browse / Discover stopped working. It no longer make suggestions bsed on what I had listened to.

My favorite part of Spotify has been suggestions based on past selections. That no longer exists. I want to explore, not follow, so Spotify is much less valuable than it used to be.

  • Newbie
  • My favorite part of Spotify has been suggestions based on past selections.  That no longer exists.  I want to explore, not follow, so Spotify is much less valuable than it used to be.
  • governor11201
  • Newbie
  • 1344 Views
  • 6 replies
  • 0 likes
  • 1344 Views
  • 6 replies
  • 0 likes

Advertising Platform

Hello, I have worked for Nightlife Music (Australian Spotify Partner) as an account manager for a number of years and have a very innovative idea that I believe would work very well for advertising in spaces that wouldn't normally allow for it, whils...

  • Newbie
  • Hello,   I have worked for Nightlife Music (Australian Spotify Partner) as an account manager for a number of years and have a very innovative idea that I believe would work very well for...
  • 295 Views
  • 0 replies
  • 0 likes
  • Desktop
    Other
  • 295 Views
  • 0 replies
  • 0 likes

The number under a song

What does the number stated under a song really mean?What is the 5 most popular songs of an artist or band based on (they are at least not directly related to the number under the song)?

  • Casual Listener
  • What does the number stated under a song really mean? What is the 5 most popular songs of an artist or band based on (they are at least not directly related to the number under the song)?
  • Benjhhh
  • Newbie
  • 68714 Views
  • 3 replies
  • 0 likes
  • Other
  • 68714 Views
  • 3 replies
  • 0 likes

Sounds randomly repeat

Using Sonos, Bluetooth etc the songs randomly repeat. It shows the songs has changed to the next but the previous song repeats. Any help?

  • Newbie
  • Using Sonos, Bluetooth etc the songs randomly repeat. It shows the songs has changed to the next but the previous song repeats. Any help? 
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes