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FAQs

Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • noodles4
  • Newbie
  • 6663 Views
  • 47 replies
  • 6 likes
  • Other
  • 6663 Views
  • 47 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19019 Views
  • 9 replies
  • 2 likes
  • Other
  • 19019 Views
  • 9 replies
  • 2 likes

three offline device limit!

I only have two devices on spotify and apparently the limit of three devices has been exceeded and in doing so 300+ songs have been deleted... NOT HAPPY! And I don't know how to change it! HELP

  • Newbie
  • I only have two devices on spotify and apparently the limit of three devices has been exceeded and in doing so 300+ songs have been deleted... NOT HAPPY! And I don't know how to change it! HELP
  • 303 Views
  • 0 replies
  • 0 likes
  • 303 Views
  • 0 replies
  • 0 likes

Way to know time/date or playlist you saved a song to?

I recently went to listen to an artist playing a nearby venue and loved their sound and realized I had at some point saved the track and downloaded it for offline listening. I have it set up so my many playlists including discovery weekly each week a...

  • Gig Goer
  • I recently went to listen to an artist playing a nearby venue and loved their sound and realized I had at some point saved the track and downloaded it for offline listening. I have it set up so my ma...
  • lindseylonadier
  • Gig Goer
  • 3482 Views
  • 2 replies
  • 0 likes
  • music
    Other
  • 3482 Views
  • 2 replies
  • 0 likes

"This song is unavailable" for almost entire album

This issue occurs off an on every once and a while, but never happened with an entire album. I live in the US and wouldn't assume this would be blocked in my country for any reason, but I've tried everything to fix the issue, including logging out an...

  • Visitor
  • This issue occurs off an on every once and a while, but never happened with an entire album. I live in the US and wouldn't assume this would be blocked in my country for any reason, but I've tried ev...
  • 329 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 329 Views
  • 0 replies
  • 0 likes

Solved!! Can't import iTunes playlist (Premium)

I have been struggling after finally buying the spotify premium account, with importing my music and playlists from iTunes. I have been reading around and it looks like they have completely gotten rid of the import playlist feature? Is this so? If no...

  • Regular
  • I have been struggling after finally buying the spotify premium account, with importing my music and playlists from iTunes. I have been reading around and it looks like they have completely gotten ri...
  • mc171
  • Casual Listener
  • 15601 Views
  • 12 replies
  • 0 likes
  • music
  • 15601 Views
  • 12 replies
  • 0 likes

Please fix the volume resetting

Every time I open spotify on my desktop (web player) or every time it crashes and reloads (usually 1-3 times a day) the volume resets to full. I usually have it set to as quiet as possible so I can listen at work. It's going to make me go deaf. Pleas...

  • Casual Listener
  • Every time I open spotify on my desktop (web player) or every time it crashes and reloads (usually 1-3 times a day) the volume resets to full. I usually have it set to as quiet as possible so I can l...
  • SpotifyUser53
  • Regular
  • 1458 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 1458 Views
  • 1 replies
  • 0 likes

PlayStation vs Spotify - Issue with linking accounts

Greetings guys.I use Spotify premium with my Facebook and I've tried to link my account to PlayStation Spotify app. Initially it linked and I had a lot of fun, but next few days, it asked me to link the profile again and I couldnt do it.The error say...

  • Newbie
  • Greetings guys. I use Spotify premium with my Facebook and I've tried to link my account to PlayStation Spotify app. Initially it linked and I had a lot of fun, but next few days, it asked me to l...
  • 475 Views
  • 0 replies
  • 0 likes
  • PlayStation
  • 475 Views
  • 0 replies
  • 0 likes

Music wont play on Windows 10 Mobile

I've installed and reinstalled the Spotify App on on my Windows 10 Mobile and it won't play songs! Help!!

  • Newbie
  • I've installed and reinstalled the Spotify App on on my Windows 10 Mobile and it won't play songs! Help!!
  • Wascar
  • Casual Listener
  • 552 Views
  • 3 replies
  • 2 likes
  • 552 Views
  • 3 replies
  • 2 likes

Log in button not working

My HP Envy laptop has just come back from being repaired by HP. It looks as though they have installed a new hard drive, so I am pretty much starting from scratch. The latest version of Windows 10 is installed. I have just installed Spotify, but I ca...

  • Casual Listener
  • My HP Envy laptop has just come back from being repaired by HP. It looks as though they have installed a new hard drive, so I am pretty much starting from scratch. The latest version of Windows 10 is...
  • 284 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 284 Views
  • 0 replies
  • 0 likes

Solved!! My browser Spotify is not working

Guys. I just wanted to play my music on Spotify, but i has some kind of error or what.. When i open my browser Spotify, this appears. The only thing, that i can click on is that Spotify logo. When i do it, it will just refresh that page.. I am desper...

spotify.jpg
  • Regular
  • Guys. I just wanted to play my music on Spotify, but i has some kind of error or what.. When i open my browser Spotify, this appears. The only thing, that i can click on is that Spotify logo. When i ...
  • jteodosio
  • Newbie
  • 8608 Views
  • 12 replies
  • 1 likes
  • Web Player
    Windows
  • 8608 Views
  • 12 replies
  • 1 likes

Solved!! I can't discover playlists anymore?!

I used to search for a genre like "rap" or "deep house" and then press on "see all" on playlists. I would then scroll through hundreds of playlists to fine one that is interesting, without a lot of followers and listen to it. There would always be so...

  • Visitor
  • I used to search for a genre like "rap" or "deep house" and then press on "see all" on playlists. I would then scroll through hundreds of playlists to fine one that is interesting, without a lot of f...
  • user-removed
  • Not applicable
  • 1586 Views
  • 3 replies
  • 0 likes
  • Linux
    Mac
    Web Player
    Windows
  • 1586 Views
  • 3 replies
  • 0 likes

Unplayable Artist

Hello, I've recently purchased Spotify Premium, but I still can't listen to all the content.This particular Album (and everything from the artist) of eerie music and sounds has completely dissapeared from the internet, from Youtube, from Amazon, and ...

  • Newbie
  • Hello, I've recently purchased Spotify Premium, but I still can't listen to all the content. This particular Album (and everything from the artist) of eerie music and sounds has completely dissape...
  • 312 Views
  • 0 replies
  • 0 likes
  • Other
  • 312 Views
  • 0 replies
  • 0 likes

Altered playlist

I created a wedding after party playlist and recently discovered many songs were deleted. (Songs are still on Spotify, our best guess is my or my finances phone was left on in a pocket.) Is there any way I can revert the playlist back to a previous v...

  • Newbie
  • I created a wedding after party playlist and recently discovered many songs were deleted. (Songs are still on Spotify, our best guess is my or my finances phone was left on in a pocket.) Is there any...
  • 473 Views
  • 0 replies
  • 0 likes
  • Other
  • 473 Views
  • 0 replies
  • 0 likes

Spotify connect issue with Denon AVR-x2300 solved!

Had a weird issue with Spotify Connect. I´m running my Denon AVR-x2300w connected via cable to an Asus AC56u router (merlin firmware). Interestingly enough, Spotify connect worked flawlessly from my Iphone 7 but not on my Windows 10 laptop. After som...

  • Newbie
  • Had a weird issue with Spotify Connect. I´m running my Denon AVR-x2300w connected via cable to an Asus AC56u router (merlin firmware). Interestingly enough, Spotify connect worked flawlessly from my ...
  • 1347 Views
  • 0 replies
  • 1 likes
  • 1347 Views
  • 0 replies
  • 1 likes

Oooops, something went wrong. Reload for Windows, Spotify webplayer

Today an error appeared on my version of Spotify webplayer, I logged in and then automatically a problem appeared saying I needed to reload the webplayer.I did this and I'm still having problems, can't listen to anything on Spotify Webplayer. The sit...

  • Casual Listener
  • Today an error appeared on my version of Spotify webplayer, I logged in and then automatically a problem appeared saying I needed to reload the webplayer. I did this and I'm still having problems, c...
  • Sebasty
  • Community Legend
  • 1202 Views
  • 3 replies
  • 0 likes
  • Web Player
    Windows
  • 1202 Views
  • 3 replies
  • 0 likes

Cannot find the Radio button

I use the Spotify WebPlayer on my Chromebook. In the past I have been able to view Spotify's verrious Radio Stations like "Pop, Rock, Metal, etc,"on the lefthand side, however I can't seem to find that button anymore. Here is what I see in the image ...

  • Newbie
  • I use the Spotify WebPlayer on my Chromebook. In the past I have been able to view Spotify's verrious Radio Stations like "Pop, Rock, Metal, etc,"on the lefthand side, however I can't seem to find th...
  • 587 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 587 Views
  • 0 replies
  • 0 likes

Songs tab still not working

I updated my Spotify hoping that they finally fixed the last bug that I complained about, but nope. Aparrently I have never saved a song on Spotify (when it's close to 1k) I love usings songs to easilly find specific songs, since it's faster than typ...

  • Regular
  • I updated my Spotify hoping that they finally fixed the last bug that I complained about, but nope. Aparrently I have never saved a song on Spotify (when it's close to 1k) I love usings songs to easi...
  • 269 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 269 Views
  • 0 replies
  • 0 likes

Chromecast Audio Devices do not detect properly

I have been a Spotify Premium user for a long time now, and have been using Chromecast Audio's to play music through my house for over a year. In the last month, the ability for Spotify to find the Chromecast Audios has become very unreliable. Specif...

  • Casual Listener
  • I have been a Spotify Premium user for a long time now, and have been using Chromecast Audio's to play music through my house for over a year.  In the last month, the ability for Spotify to find...
  • corvar
  • Casual Listener
  • 768 Views
  • 3 replies
  • 0 likes
  • Connect
  • 768 Views
  • 3 replies
  • 0 likes

How to get local files on playlist to be able to play on Playstation

I've recently downloaded some music that Spotify doesn't offer to put on playlists, however, when I tried to use my Playstation to play the downloaded songs it would skip them and if I were to select the exact song I want to play it would skip to the...

  • Newbie
  • I've recently downloaded some music that Spotify doesn't offer to put on playlists, however, when I tried to use my Playstation to play the downloaded songs it would skip them and if I were to s...
  • 496 Views
  • 0 replies
  • 0 likes
  • 496 Views
  • 0 replies
  • 0 likes

Solved!! Samsung Gear S2 BT disconnected

Hello,I installed the spotify app on my Gear S2 and want to use it with spotify on my Sony Xperia Z3 compact. The problem is, that when I start the App on the watch, spotify opens up on the phone, but the watch says "Unable to start Spotify BT discon...

  • Newbie
  • Hello, I installed the spotify app on my Gear S2 and want to use it with spotify on my Sony Xperia Z3 compact. The problem is, that when I start the App on the watch, spotify opens up on the phone, ...
  • Sciencestist
  • Newbie
  • 25793 Views
  • 64 replies
  • 8 likes
  • 25793 Views
  • 64 replies
  • 8 likes

Samsung UE32J4500

Hello, I have 2 smart TV samsung.The first one date : 2014 and i have spotify normallyThe second one is UE32J4500 (october 2015). Spotify is not installed. And spotify is not available when i search app on my TV Someone have a solution for installing...

  • Newbie
  • Hello,   I have 2 smart TV samsung. The first one date : 2014 and i have spotify normally The second one is UE32J4500 (october 2015). Spotify is not installed. And spotify is not available w...
  • fardaonet
  • Casual Listener
  • 455 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 455 Views
  • 1 replies
  • 0 likes