Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Casual Listener
  • 7014 Views
  • 49 replies
  • 6 likes
  • Other
  • 7014 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19093 Views
  • 9 replies
  • 2 likes
  • Other
  • 19093 Views
  • 9 replies
  • 2 likes

Discover Weekly didn't update this week

Logged in as usual via SonosPlaylist is same as last weekLogged out via SonosLogin in via SpotifyPlaylist is same as last weekUnfollowed playlist.Signed out of spotifySigned back into spotify (normal username/pw, not Facebook)Refollowed Discover Week...

  • Casual Listener
  • Logged in as usual via Sonos Playlist is same as last week Logged out via Sonos Login in via Spotify Playlist is same as last week Unfollowed playlist. Signed out of spotify Signed back into s...
  • amandablum
  • Casual Listener
  • 339 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 339 Views
  • 2 replies
  • 0 likes

LG SMART TV NOT SHOWING PLAYLISTS

Hey! For some reason, for a couple of months, some of my playlists hasn't been showing up on my Smart TV (LG, model: 32LB580B-UG). It says "loading" all the time. I have a premium membership. I have reset, re login, and still nothing. Can you please ...

  • Newbie
  • Hey! For some reason, for a couple of months, some of my playlists hasn't been showing up on my Smart TV (LG, model: 32LB580B-UG). It says "loading" all the time. I have a premium membership. I ...
  • 340 Views
  • 0 replies
  • 0 likes
  • Other
  • 340 Views
  • 0 replies
  • 0 likes

Hitting Shuffle over and over brings back the same order of songs

When i like to hear random musik of my library, i usually hit the "shuffle"-button until the order of the next ~15 songs sound interesting to me. But sadly the same songs hit the top of the list over and over again. That's not what i was expecting. I...

  • Newbie
  • When i like to hear random musik of my library, i usually hit the "shuffle"-button until the order of the next ~15 songs sound interesting to me. But sadly the same songs hit the top of the list over...
  • 458 Views
  • 0 replies
  • 1 likes
  • Other
  • 458 Views
  • 0 replies
  • 1 likes

Playlist deletion

I accidentally deleted my playlist the other day. Does any one know how I can recover this? I spent years building it.

  • Newbie
  • I accidentally deleted my playlist the other day. Does any one know how I can recover this? I spent years building it.
  • hotnspicyyyyyy
  • Roadie
  • 284 Views
  • 1 replies
  • 0 likes
  • Other
  • 284 Views
  • 1 replies
  • 0 likes

joelthezombie15

Whenever I listen to a playlist on shuffle it doesn't shuffle very well. Like I will end up with 5 songs from band A and then a song or two from band B, then 3 from back C then 4 from band A again. Its playing things from the same artists too frequen...

  • Regular
  • Whenever I listen to a playlist on shuffle it doesn't shuffle very well. Like I will end up with 5 songs from band A and then a song or two from band B, then 3 from back C then 4 from band A again. I...
  • Aselia
  • Newbie
  • 358 Views
  • 3 replies
  • 0 likes
  • Web Player
    Windows
  • 358 Views
  • 3 replies
  • 0 likes

Missing functions in TV App (LG WebOS)

I have just downloaded the WebOS app of Spotify for my LG TV, but I am quite disapointed by it's funtionality? * I can't browse favorite artists * No Radio support Am I missing something, or should I cancel my subscription again?

  • Regular
  • I have just downloaded the WebOS app of Spotify for my LG TV, but I am quite disapointed by it's funtionality?   * I can't browse favorite artists * No Radio support   Am I missin...
  • BatBuchanan
  • Newbie
  • 2562 Views
  • 6 replies
  • 3 likes
  • Other
  • 2562 Views
  • 6 replies
  • 3 likes

Superuser Contribution Pésimo funcionamiento con Windows 10 Mobile

La aplicación es excelente y funcionaba muy bien mientras tuve Windows Phone 8.1Cuando mi Lumia 735 se actualizó a Windows Mobile 10, la app dejo de funcionar.La reinstale 5 veces y sigue igual.Que se puede hacer?

  • Music Fan
  • La aplicación es excelente y funcionaba muy bien mientras tuve Windows Phone 8.1 Cuando mi Lumia 735 se actualizó a Windows Mobile 10, la app dejo de funcionar. La reinstale 5 veces y sigue igual. ...
  • Flor42
  • Casual Listener
  • 3194 Views
  • 19 replies
  • 1 likes
  • Other
    WP 8
  • 3194 Views
  • 19 replies
  • 1 likes

www.spotify.com/roku to sign up link not working

trying to access Spotify via my Roku 2. Instructions say to go to www.spotify.com/roku to sign up but the link is not working. Help?

  • Newbie
  • trying to access Spotify via my Roku 2.  Instructions say to go to www.spotify.com/roku to sign up but the link is not working.  Help?
  • Socorro1
  • Newbie
  • 9492 Views
  • 9 replies
  • 6 likes
  • 9492 Views
  • 9 replies
  • 6 likes

three offline device limit!

I only have two devices on spotify and apparently the limit of three devices has been exceeded and in doing so 300+ songs have been deleted... NOT HAPPY! And I don't know how to change it! HELP

  • Newbie
  • I only have two devices on spotify and apparently the limit of three devices has been exceeded and in doing so 300+ songs have been deleted... NOT HAPPY! And I don't know how to change it! HELP
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes

Way to know time/date or playlist you saved a song to?

I recently went to listen to an artist playing a nearby venue and loved their sound and realized I had at some point saved the track and downloaded it for offline listening. I have it set up so my many playlists including discovery weekly each week a...

  • Gig Goer
  • I recently went to listen to an artist playing a nearby venue and loved their sound and realized I had at some point saved the track and downloaded it for offline listening. I have it set up so my ma...
  • lindseylonadier
  • Gig Goer
  • 3505 Views
  • 2 replies
  • 0 likes
  • music
    Other
  • 3505 Views
  • 2 replies
  • 0 likes

"This song is unavailable" for almost entire album

This issue occurs off an on every once and a while, but never happened with an entire album. I live in the US and wouldn't assume this would be blocked in my country for any reason, but I've tried everything to fix the issue, including logging out an...

  • Visitor
  • This issue occurs off an on every once and a while, but never happened with an entire album. I live in the US and wouldn't assume this would be blocked in my country for any reason, but I've tried ev...
  • 329 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 329 Views
  • 0 replies
  • 0 likes

Solved!! Can't import iTunes playlist (Premium)

I have been struggling after finally buying the spotify premium account, with importing my music and playlists from iTunes. I have been reading around and it looks like they have completely gotten rid of the import playlist feature? Is this so? If no...

  • Regular
  • I have been struggling after finally buying the spotify premium account, with importing my music and playlists from iTunes. I have been reading around and it looks like they have completely gotten ri...
  • mc171
  • Casual Listener
  • 15610 Views
  • 12 replies
  • 0 likes
  • music
  • 15610 Views
  • 12 replies
  • 0 likes

Please fix the volume resetting

Every time I open spotify on my desktop (web player) or every time it crashes and reloads (usually 1-3 times a day) the volume resets to full. I usually have it set to as quiet as possible so I can listen at work. It's going to make me go deaf. Pleas...

  • Casual Listener
  • Every time I open spotify on my desktop (web player) or every time it crashes and reloads (usually 1-3 times a day) the volume resets to full. I usually have it set to as quiet as possible so I can l...
  • SpotifyUser53
  • Regular
  • 1459 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 1459 Views
  • 1 replies
  • 0 likes

PlayStation vs Spotify - Issue with linking accounts

Greetings guys.I use Spotify premium with my Facebook and I've tried to link my account to PlayStation Spotify app. Initially it linked and I had a lot of fun, but next few days, it asked me to link the profile again and I couldnt do it.The error say...

  • Newbie
  • Greetings guys. I use Spotify premium with my Facebook and I've tried to link my account to PlayStation Spotify app. Initially it linked and I had a lot of fun, but next few days, it asked me to l...
  • 475 Views
  • 0 replies
  • 0 likes
  • PlayStation
  • 475 Views
  • 0 replies
  • 0 likes

Music wont play on Windows 10 Mobile

I've installed and reinstalled the Spotify App on on my Windows 10 Mobile and it won't play songs! Help!!

  • Newbie
  • I've installed and reinstalled the Spotify App on on my Windows 10 Mobile and it won't play songs! Help!!
  • Wascar
  • Casual Listener
  • 553 Views
  • 3 replies
  • 2 likes
  • 553 Views
  • 3 replies
  • 2 likes

Log in button not working

My HP Envy laptop has just come back from being repaired by HP. It looks as though they have installed a new hard drive, so I am pretty much starting from scratch. The latest version of Windows 10 is installed. I have just installed Spotify, but I ca...

  • Casual Listener
  • My HP Envy laptop has just come back from being repaired by HP. It looks as though they have installed a new hard drive, so I am pretty much starting from scratch. The latest version of Windows 10 is...
  • 285 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 285 Views
  • 0 replies
  • 0 likes

Solved!! My browser Spotify is not working

Guys. I just wanted to play my music on Spotify, but i has some kind of error or what.. When i open my browser Spotify, this appears. The only thing, that i can click on is that Spotify logo. When i do it, it will just refresh that page.. I am desper...

spotify.jpg
  • Regular
  • Guys. I just wanted to play my music on Spotify, but i has some kind of error or what.. When i open my browser Spotify, this appears. The only thing, that i can click on is that Spotify logo. When i ...
  • jteodosio
  • Newbie
  • 8619 Views
  • 12 replies
  • 1 likes
  • Web Player
    Windows
  • 8619 Views
  • 12 replies
  • 1 likes

Solved!! I can't discover playlists anymore?!

I used to search for a genre like "rap" or "deep house" and then press on "see all" on playlists. I would then scroll through hundreds of playlists to fine one that is interesting, without a lot of followers and listen to it. There would always be so...

  • Visitor
  • I used to search for a genre like "rap" or "deep house" and then press on "see all" on playlists. I would then scroll through hundreds of playlists to fine one that is interesting, without a lot of f...
  • user-removed
  • Not applicable
  • 1586 Views
  • 3 replies
  • 0 likes
  • Linux
    Mac
    Web Player
    Windows
  • 1586 Views
  • 3 replies
  • 0 likes

Unplayable Artist

Hello, I've recently purchased Spotify Premium, but I still can't listen to all the content.This particular Album (and everything from the artist) of eerie music and sounds has completely dissapeared from the internet, from Youtube, from Amazon, and ...

  • Newbie
  • Hello, I've recently purchased Spotify Premium, but I still can't listen to all the content. This particular Album (and everything from the artist) of eerie music and sounds has completely dissape...
  • 314 Views
  • 0 replies
  • 0 likes
  • Other
  • 314 Views
  • 0 replies
  • 0 likes