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Please see below the most popular frequently asked questions.

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Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Covenantbirmingham
  • Visitor
  • 3733 Views
  • 28 replies
  • 6 likes
  • Other
  • 3733 Views
  • 28 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18261 Views
  • 8 replies
  • 2 likes
  • Other
  • 18261 Views
  • 8 replies
  • 2 likes

Browser update?

I'm really not sure if this goes here but uh...okay... Am I the only one who thinks the new browser web player is extremely ugly and clunky? I have a chromebook and I can't download spotify any other way so I guess I'm stuck with this inconvenient up...

  • Newbie
  • I'm really not sure if this goes here but uh...okay...   Am I the only one who thinks the new browser web player is extremely ugly and clunky? I have a chromebook and I can't download spotify ...
  • MartinStoichkov
  • Community Legend
  • 421 Views
  • 1 replies
  • 2 likes
  • Web Player
  • 421 Views
  • 1 replies
  • 2 likes

Solved!! Question about offline playlists. Please help

I'm in the military and set to deploy. I will not have cell or wifi access (obviously). Will I still be able to listen to my music that I've downloaded to my device if I continue to pay the monthly fee? If not I need to figure out alternate means to ...

  • Casual Listener
  • I'm in the military and set to deploy. I will not have cell or wifi access (obviously). Will I still be able to listen to my music that I've downloaded to my device if I continue to pay the monthly f...
  • MattSuda
  • Spotify Star
  • 449 Views
  • 3 replies
  • 0 likes
  • 449 Views
  • 3 replies
  • 0 likes

USEFUL UPDATES

I am a long-time Spotify user and absolutely love it! Since I have some experience in using the platform I also have noticed some things that can be made more beneficial for users. I understand Spotify has other things that need to be dealt with, lik...

  • Casual Listener
  • ...hether they have added new songs to their existing playlists, created a new playlists, etc.. (not including private playlists). Also allow users to choose what they want "publicized" on "Home Feed" in t...
  • MattSuda
  • Spotify Star
  • 436 Views
  • 3 replies
  • 1 likes
  • 436 Views
  • 3 replies
  • 1 likes

What happened to 'Recommended for you' running playlist?

Since Spotify updated last week, the 'Recommended for you' running playlist option is no longer there. I loved this and am devastated! Anyone else noticed this? I can't find any info online about it...am crossing my fingers that it's temporary/fixabl...

  • Casual Listener
  • Since Spotify updated last week, the 'Recommended for you' running playlist option is no longer there. I loved this and am devastated! Anyone else noticed this? I can't find any info online about it....
  • 334 Views
  • 0 replies
  • 1 likes
  • 334 Views
  • 0 replies
  • 1 likes

Play queue

So, i've been using the web browser for a couple of years and I always used the play next option. I was wondering where did it go? The layout changed and I still can't seem to find it. Help would be appreciated, thank you :).

  • Newbie
  • So, i've been using the web browser for a couple of years and I always used the play next option. I was wondering where did it go? The layout changed and I still can't seem to find it. Help would be ...
  • Sebasty
  • Community Legend
  • 360 Views
  • 1 replies
  • 1 likes
  • Web Player
    Windows
  • 360 Views
  • 1 replies
  • 1 likes

Superuser Contribution Roku3 problems with Spotify App

I have the problem 1 month ago with Spotify in Roku3. Playlist stops tracks after 5 or 10 tracks plays. In other case when stops de tracks the Album Art disappears with a black image. In other, the playlist can not sound. I do not like this because t...

  • Roadie
  • I have the problem 1 month  ago with Spotify in Roku3. Playlist stops tracks after 5 or 10 tracks plays. In other case when stops de tracks the Album Art disappears with a black image. In other,...
  • jwharris28
  • Casual Listener
  • 6089 Views
  • 29 replies
  • 6 likes
  • Other
  • 6089 Views
  • 29 replies
  • 6 likes

new web player design

The new web player sucks in so many ways. One should fire the responsible persons as it is harmful to business

  • Casual Listener
  • The new web player sucks in so many ways.  One should fire the responsible persons as it is harmful to business  
  • Frejoh466
  • Casual Listener
  • 682 Views
  • 2 replies
  • 2 likes
  • Web Player
  • 682 Views
  • 2 replies
  • 2 likes

Solved!! PHILIPS GOGEAR MP3 PLAYER

Hi, is it possible to copy or download a Spotify playlist to a PHILIPS GOGEAR MP3 PLAYER?Best Regards, Stef

  • Newbie
  • Hi, is it possible to copy or download a Spotify playlist to a PHILIPS GOGEAR MP3 PLAYER? Best Regards, Stef 
  • MattSuda
  • Spotify Star
  • 1669 Views
  • 1 replies
  • 0 likes
  • 1669 Views
  • 1 replies
  • 0 likes

Why don't I have a Daily Mix?

I just started using Spotify again almost two weeks ago, and this whole time my Daily Mix just hasn't existed. It has had this same message since I started using Spotify again. I didn't create a new account, and the account I'm using is years old. I ...

Screenshot 2017-04-14 at 7.53.00 PM.png
  • Newbie
  • I just started using Spotify again almost two weeks ago, and this whole time my Daily Mix just hasn't existed.       It has had this same message since I started using Spotify ag...
  • Maxim
  • Spotify Star
  • 1324 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 1324 Views
  • 1 replies
  • 0 likes

we-sy@online.no

I don't understand how to change my account to another wisacardnumber. And I don't understand how to use family spotify. How do I do it?

  • Newbie
  • I don't understand how to change my account to another wisacardnumber. And I don't understand how to use family spotify. How do I do it?
  • MattSuda
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Warning about spam

In the last weeks I have been receiving SMS and mails about Spotify premium for 6 months by paying 10 sek. I know this is false because I haven't register my phone number and the mail address is not the one that I use for Spotify. I just wanted to wa...

  • Newbie
  • In the last weeks I have been receiving SMS and mails about Spotify premium for 6 months by paying 10 sek. I know this is false because I haven't register my phone number and the mail address is not ...
  • MattSuda
  • Spotify Star
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

Suscripcion Familiar Premium

Hi!It should be a good idea to have support for changing from premium suscription to the familiy suscription.How is it possible for Spotify not to have a support team to do that?So I have to delete my suscrption and then to activate it again to have ...

  • Newbie
  • Hi! It should be a good idea to have support for changing from premium suscription to the familiy suscription. How is it possible for Spotify not to have a support team to do that? So I have to de...
  • MattSuda
  • Spotify Star
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes

Streamscount of each song of a playlist

Hi, I would like to see how many streams my playlist generates for each song.For instance I would know how many times a song has been listened thanks to my playlist.Is that possible using your API? Hot can I get detailed analytics about streams?This ...

  • Newbie
  • Hi,  I would like to see how many streams my playlist generates for each song. For instance I would know how many times a song has been listened thanks to my playlist. Is that possible using ...
  • MattSuda
  • Spotify Star
  • 1258 Views
  • 1 replies
  • 0 likes
  • Stream count
    Streams
  • 1258 Views
  • 1 replies
  • 0 likes

Ruku

Will not down load my play list?Is this a known issue?

  • Newbie
  • Will not down load my play list? Is this a known issue?
  • MattSuda
  • Spotify Star
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

Logging in

I can't log in to my account. I downloaded the app but when I tap on log in it won't let me. It's like it's frozen or something. I tried installing the app again and deleting but it won't work.

  • Newbie
  • I can't log in to my account. I downloaded the app but when I tap on log in it won't let me. It's like it's frozen or something. I tried installing the app again and deleting but it won't work.
  • MattSuda
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

The New Spotify Web Player Interface: Pretty, Streamlined, and Useless.

I opened up play.spotify.com at work today, and was redirected to a brand new web player that I didn't ask for. It looked awesome. This new web player was sleek and modern. I found a bunch of new playlists waiting for me in the discover section, with...

  • Casual Listener
  • I opened up play.spotify.com at work today, and was redirected to a brand new web player that I didn't ask for. It looked awesome. This new web player was sleek and modern. I found a bunch of new pla...
  • 417 Views
  • 0 replies
  • 1 likes
  • Web Player
  • 417 Views
  • 0 replies
  • 1 likes

Solved!! Starred playlist forever "loading" on Roku

I have a premium account, and I use the Roku Spotify app. I've used it almost since its inception without problems. Until now. For whatever reason, only my starred playlist won't load. It used to; this is a new problem that's lasted for the past thre...

  • Casual Listener
  • I have a premium account, and I use the Roku Spotify app. I've used it almost since its inception without problems. Until now.   For whatever reason, only my starred playlist won't load. It ...
  • alexmp9cod
  • Newbie
  • 7624 Views
  • 8 replies
  • 0 likes
  • Other
  • 7624 Views
  • 8 replies
  • 0 likes

Solved!! Echo Doesn't Load Correct Facebook Account Despite Login

I have had an echo for about six months. Last week, the Echo stopped being a connected device for Spotify. This morning, I realized why. I've logged in via Facebook. It says that I'm logged in as myself - see photo with my picture. But then, if you l...

IMG_9097.jpg IMG_9098.jpg IMG_9096.jpg Screen Shot 2017-04-10 at 10.39.51 AM.png
  • Casual Listener
  • I have had an echo for about six months.  Last week, the Echo stopped being a connected device for Spotify.  This morning, I realized why.   I've logged in via Facebook.  It say...
  • MattSuda
  • Spotify Star
  • 579 Views
  • 3 replies
  • 0 likes
  • Other
  • 579 Views
  • 3 replies
  • 0 likes

Spotify App being taken off Visio TVs

Why is the Spotify app being removed from my Visio TV. One of the reasons I bought the TV was to have this app. Now I am informed it is being removed. Seems like an unfair change. Could be a good class action lawsuit!

  • Casual Listener
  • Why is the Spotify app being removed from my Visio TV. One of the reasons I bought the TV was to have this app. Now I am informed it is being removed. Seems like an unfair change. Could be a good cla...
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes