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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

59669 Views

7 replies

4 likes

  • 59669 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

gdaley89

Visitor

38148 Views

213 replies

18 likes

Other
  • 38148 Views
  • 213 replies
  • 18 likes

Solved!! "NOW PLAYING" removed from Web Player?

Can't locate any option to view a "Now Playing" list. This list was helpful since I am always playing all my music in "Shuffle" mode so it was nice being able to see what songs were coming up in the list. Now, with the new format it appears that the ...

Casual Listener

Can't locate any option to view a "Now Playing" list. This list was helpful since I am always playing all my music in "Shuffle" mode so it was nice being able to see what songs were coming up in the ...

abh94114

Casual Listener

4538 Views

6 replies

0 likes

Web Player
Windows
  • 4538 Views
  • 6 replies
  • 0 likes

Solved!! How to "train" Discover Weekly?

Is there any way of resetting Discover Weekly algorithms? I spent close to a year actively not listening to any djent, death metal or modern prog rock on Spotify in an attempt to re-train this feature because practically all the recommendations I was...

Newbie

Is there any way of resetting Discover Weekly algorithms? I spent close to a year actively not listening to any djent, death metal or modern prog rock on Spotify in an attempt to re-train this featur...

MartinStoichkov

Community Legend

3095 Views

1 replies

0 likes

  • 3095 Views
  • 1 replies
  • 0 likes

[Web Player] Web Player is not working

I don't mind new interface for spotify web player but at least make sure it's working before go production!!!I'm not able to listen to any song at all. No matter what I click, it not going to play at all.

Newbie

I don't mind new interface for spotify web player but at least make sure it's working before go production!!! I'm not able to listen to any song at all. No matter what I click, it not going to play ...

angie54321

Newbie

2205 Views

6 replies

1 likes

Web Player
  • 2205 Views
  • 6 replies
  • 1 likes

Spotify web Player (play.spotify.com) redirects to open.spotify.com

The Spotify web Player is redirecting to the Open.Spotify.com player, Most of my music is not really showing up in Albums. I don't want to download the desktop version as it is easier to use in my browser, most of the time I am working on a Chromeboo...

Newbie

The Spotify web Player is redirecting to the Open.Spotify.com player,   Most of my music is not really showing up in Albums.   I don't want to download the desktop version as it is easi...

takbok

Regular

770 Views

1 replies

4 likes

Web Player
  • 770 Views
  • 1 replies
  • 4 likes

Can't Collaborate

When I click add to playlist (drag and drop R.I.P.), I don't seem to be able to add to collaborative playlists. This a bug or just another feature removed from Web Player? y u do dis

Casual Listener

When I click add to playlist (drag and drop R.I.P.), I don't seem to be able to add to collaborative playlists. This a bug or just another feature removed from Web Player?   y u do dis

439 Views

0 replies

0 likes

Web Player
  • 439 Views
  • 0 replies
  • 0 likes

Missing Song List on Web Player

The latest web player seems to be missing the current playing list of songs. i.e. I can't see upcoming songs. The icon to display this list has gone. It's useful to see what songs are currently playing and upcoming. Why would you remove it?

Music Fan

The latest web player seems to be missing the current playing list of songs. i.e. I can't see upcoming songs. The icon to display this list has gone.   It's useful to see what songs are curren...

579 Views

0 replies

0 likes

Web Player
  • 579 Views
  • 0 replies
  • 0 likes

App for Samsung Gear S2/S3 still does not connect via BT

Hello, There have been lots of cries for help in this thread: https://community.spotify.com/t5/Other-Partners-Windows-Phone-etc/Samsung-Gear-S2-BT-disconnected/td-p/1532398 The posted solution is not even a solution, it's merely a workaround by using...

Newbie

Hello,   There have been lots of cries for help in this thread: https://community.spotify.com/t5/Other-Partners-Windows-Phone-etc/Samsung-Gear-S2-BT-disconnected/td-p/1532398   The post...

1212 Views

0 replies

1 likes

Samsung
  • 1212 Views
  • 0 replies
  • 1 likes

Algorithm for Artist Payments

My suggestion is that you weight payments for plays by the subscription level of the user listening to the music. I think the artists listened to by people with premium subscriptions should be rewarded differently than artists who are primarily liste...

Music Fan

My suggestion is that you weight payments for plays by the subscription level of the user listening to the music.  I think the artists listened to by people with premium subscriptions should be ...

1131 Views

0 replies

0 likes

Partnership
  • 1131 Views
  • 0 replies
  • 0 likes

Solved!! Recover Direct Messages

Hello, I am aware that inbox feature is long gone now. I hope you all recognize that was a mistake. Anyway, Since there is no inbox button now, I am unable to reach my old messages. I want to reach my old messages, maybe as plain text, or JSON. Do yo...

Newbie

Hello,   I am aware that inbox feature is long gone now. I hope you all recognize that was a mistake.    Anyway, Since there is no inbox button now, I am unable to reach my old mes...

tess09

Visitor

5578 Views

3 replies

2 likes

Mac
Web Player
Windows
  • 5578 Views
  • 3 replies
  • 2 likes

Cant Log into Spotify on Playstation

Hey so im trying to log into my Spotify account on playstation and i type in my user and password and just cant press log in, i keep spamming it and nothing happens. i dont know if this is a playstation issue or a spotify issue but i am at an impass ...

Newbie

Hey so im trying to log into my Spotify account on playstation and i type in my user and password and just cant press log in, i keep spamming it and nothing happens. i dont know if this is a playstat...

kejt_

Community Legend

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Spotify banido

Que tal banir o Spotify por cobrar pra ouvir música offline?

Newbie

Que tal banir o Spotify por cobrar pra ouvir música offline?

756 Views

0 replies

0 likes

  • 756 Views
  • 0 replies
  • 0 likes

Spotify Connect troubles with Yamaha MusicCast

Up until a few days ago, I had absolutely no problems connecting to my two Yamaha MusicCast speakers (WX-010 and WX-030) with Spotify Connect on my Android phone. All of a sudden, I very frequently have it get stuck on "Connecting..." when I try to c...

Casual Listener

Up until a few days ago, I had absolutely no problems connecting to my two Yamaha MusicCast speakers (WX-010 and WX-030) with Spotify Connect on my Android phone. All of a sudden, I very frequently h...

reaand

Newbie

51476 Views

112 replies

11 likes

  • 51476 Views
  • 112 replies
  • 11 likes

Clear Queue on Win10 Mobile?

Hey,I know there are several posts on this topic, But they are ages old, which only shows the incompetence of the coding team on Spotify... Essentially the problem is that when I play an album on my Nokia Lumia 830, the album gets queued at least 3 t...

Casual Listener

Hey, I know there are several posts on this topic, But they are ages old, which only shows the incompetence of the coding team on Spotify... Essentially the problem is that when I play an album on m...

FranckTheMiner

Casual Listener

554 Views

2 replies

0 likes

Other
  • 554 Views
  • 2 replies
  • 0 likes

Sony Android TV only wifi?

Today I tried out the Spotify app on my new Sony android TV, which is connected to my router with a wire. Now Spotify asks for a wifi-connection. Doing that, my SSID cannot be found. Only detaching the wired internetconnection makes this possible. Is...

Newbie

Today I tried out the Spotify app on my new Sony android TV, which is connected to my router with a wire. Now Spotify asks for a wifi-connection. Doing that, my SSID cannot be found. Only detaching t...

270 Views

0 replies

0 likes

  • 270 Views
  • 0 replies
  • 0 likes

Espacio de almacenamiento

Hola, tengo un duda acerca del espacio que ocupa Spotify en mi celular.Según lo que dice en el almacenamiento interno ocupado, la aplicación pesa 62.93 MB y hay 1.82 GB de datos, mi duda es acerca de esos datos ya que mis canciones descargadas se alm...

Newbie

Hola, tengo un duda acerca del espacio que ocupa Spotify en mi celular. Según lo que dice en el almacenamiento interno ocupado, la aplicación pesa 62.93 MB y hay 1.82 GB de datos, mi duda es acerca ...

1043 Views

0 replies

0 likes

  • 1043 Views
  • 0 replies
  • 0 likes

USEFUL UPDATES

I am a long-time Spotify user and absolutely love it! Since I have some experience in using the platform I also have noticed some things that can be made more beneficial for users. I understand Spotify has other things that need to be dealt with, lik...

Visitor

I am a long-time Spotify user and absolutely love it! Since I have some experience in using the platform I also have noticed some things that can be made more beneficial for users. I understand Spoti...

MattSuda

Spotify Star

673 Views

3 replies

1 likes

  • 673 Views
  • 3 replies
  • 1 likes

My song is under another artist.

Hey. I uploaded a song through record union the other day. When it got released it was on another artist then me. Wrong artist: https://open.spotify.com/artist/6QfzQHRly1RBEVqWupTecoMy account: https://open.spotify.com/user/1117660046 So I was hoping...

Casual Listener

Hey. I uploaded a song through record union the other day. When it got released it was on another artist then me.   Wrong artist: https://open.spotify.com/artist/6QfzQHRly1RBEVqWupTeco M...

SimenLindberg

Casual Listener

602 Views

2 replies

0 likes

Music
  • 602 Views
  • 2 replies
  • 0 likes

Spotify Connect Denon X1200 Pausing

Hey guys, I got a Denon AV-Receiver (X1200) with build in Spotify Connect. Up until the last firmware update, everything was fine. Since then, whenever I add a song to the queue on the connected Device, all following songs will pause on 0:00 time rem...

Music Fan

Hey guys,   I got a Denon AV-Receiver (X1200) with build in Spotify Connect. Up until the last firmware update, everything was fine.  Since then, whenever I add a song to the queue on th...

samwiser

Casual Listener

558 Views

1 replies

3 likes

Connect
Denon
  • 558 Views
  • 1 replies
  • 3 likes

Spotify Connect Denon X1200W

Hey guys, I got a DENON AV-Receiver (X1200) with build in Spotify Connect. It was all working fine until a few days ago, when DENON published a Firmware Update ("Spotify is changing something about Connect, therefore we change something"). Since then...

Music Fan

Hey guys,   I got a DENON AV-Receiver (X1200) with build in Spotify Connect. It was all working fine until a few days ago, when DENON published a Firmware Update ("Spotify is changing somethin...

349 Views

0 replies

0 likes

Connect
Denon
  • 349 Views
  • 0 replies
  • 0 likes