Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 16864 Views
  • 8 replies
  • 1 likes
  • Other
  • 16864 Views
  • 8 replies
  • 1 likes

Song keeps appearing after being deleted

I have this song on my playlist that has been there since 2013. I've tried deleting it every single day, but for some reason it absolutely won't leave. It just keeps reappearing all the time. How do I get rid of it permanently???

  • Casual Listener
  • I have this song on my playlist that has been there since 2013. I've tried deleting it every single day, but for some reason it absolutely won't leave. It just keeps reappearing all the time. How do ...
  • JuanSebastian
  • Roadie
  • 1995 Views
  • 3 replies
  • 0 likes
  • phone
    reappearing
  • 1995 Views
  • 3 replies
  • 0 likes

I think an update messed up my spotify on devices that updated the app

Both my computer and main smart phone's spotify app is skipping through an entire playlist and landing on a random track only playing half a song until it repeats the process. But my tablet and alternate smart phone which did not update due to insufi...

  • Newbie
  • Both my computer and main smart phone's spotify app is skipping through an entire playlist and landing on a random track only playing half a song until it repeats the process. But my tablet and alter...
  • Melody
  • Spotify
  • 487 Views
  • 2 replies
  • 1 likes
  • Update bug across multiple platforms
  • 487 Views
  • 2 replies
  • 1 likes

Spotify installation of all time

Whenever I open Spotify it reinstalls the program as if it had an update every day, it has already 1 month that this is happening. Sometimes during playback too, it closes and reinstalls Spotify. I've already tried uninstalling and reinstalling the p...

  • Newbie
  • Whenever I open Spotify it reinstalls the program as if it had an update every day, it has already 1 month that this is happening. Sometimes during playback too, it closes and reinstalls Spotify. I'v...
  • Melody
  • Spotify
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

[Android 7.1, Google Pixel] Remote control widget dying or not starting

Brief description of the issue:When I first start Spotify and play music, the notification widget appears, but after a while, it disappears from the notifications area. It sometimes dies while Spotify is still playing music. Starting and stopping the...

  • Regular
  • Brief description of the issue: When I first start Spotify and play music, the notification widget appears, but after a while, it disappears from the notifications area. It sometimes dies while Spot...
  • Melody
  • Spotify
  • 1490 Views
  • 7 replies
  • 0 likes
  • Android
    Android 7.1
    Mobile
    nougat
    pixel
  • 1490 Views
  • 7 replies
  • 0 likes

Autoplay ads on internet browser stops spotify reproduction

Hello:I'm a premium user but still while using spotify and navigating on internet, the autoplay video ads on the pages, stops Spotify reproduction, It would be nice to have the option that NOTHING outside spotify can pause/stop the reproduction, it i...

  • Newbie
  • Hello: I'm a premium user but still while using spotify and navigating on internet, the autoplay video ads on the pages, stops Spotify reproduction, It would be nice to have the option that NOT...
  • Melody
  • Spotify
  • 596 Views
  • 1 replies
  • 0 likes
  • audio advertisements
  • 596 Views
  • 1 replies
  • 0 likes

[Desktop] Daily Mix on Desktop

Whenever I play my daily mix songs just skip. I select dailymix and one song will play and the next song following will play for three seconds and skip for about 15 songs. I can't go back and play...it will just skip more songs. I have a paid subscri...

  • Casual Listener
  • Whenever I play my daily mix songs just skip. I select dailymix and one song will play and the next song following will play for three seconds and skip for about 15 songs. I can't go back and play......
  • Melody
  • Spotify
  • 311 Views
  • 2 replies
  • 0 likes
  • 311 Views
  • 2 replies
  • 0 likes

Random music playing after ads

Some cheesy music plays after a selection of ads are done playing, it happens randomly. Its uninteruptable so I have to wait for it to stop playing before continueing on with my music. I do not have any 3rd party software added, only spotify. Please ...

  • Regular
  • Some cheesy music plays after a selection of ads are done playing, it happens randomly. Its uninteruptable so I have to wait for it to stop playing before continueing on with my music. I do not have ...
  • JuanSebastian
  • Roadie
  • 320 Views
  • 3 replies
  • 0 likes
  • 320 Views
  • 3 replies
  • 0 likes

Web View Login screen not opening

Hi Team, i am using nexus 6p wth android 7.0 Nougut and login to spotify from India Working Fine but my friend From USA login on spotify with same device nothing happens even web view login screen not opening. so can you please what is the its loggin...

  • Regular
  • Hi Team,   i am using nexus 6p wth android 7.0 Nougut and login to spotify from India Working Fine but my friend From USA login on spotify with same device nothing happens even web view login ...
  • JuanSebastian
  • Roadie
  • 1226 Views
  • 8 replies
  • 0 likes
  • 1226 Views
  • 8 replies
  • 0 likes

[Mac] Sorting bugs on Local Files page

Initially, I thought it was an isolated issue for me, but looks like more people are seeing this over here. What happens is that when you click "Album" or "Artist" on the Local Files page to sort alphabetically based on these parameters, the sorting ...

Captura de Tela 2016-11-21 às 23.19.57.png Captura de Tela 2016-11-21 às 23.20.09.png
  • Community Legend
  • Initially, I thought it was an isolated issue for me, but looks like more people are seeing this over here.  What happens is that when you click "Album" or "Artist" on the Local Files pag...
  • JuanSebastian
  • Roadie
  • 486 Views
  • 5 replies
  • 0 likes
  • Mac
  • 486 Views
  • 5 replies
  • 0 likes

Playlist/Songs stop playing

I've been experiencing this issue for the past hours: either while a song is playing or at the end of the song before the new one starts (while I'm listening to a playlist), the music stops on its own, and the weird thing is that there are strange be...

  • Casual Listener
  • I've been experiencing this issue for the past hours: either while a song is playing or at the end of the song before the new one starts (while I'm listening to a playlist), the music stops on its ow...
  • Melody
  • Spotify
  • 464 Views
  • 6 replies
  • 1 likes
  • Android
  • 464 Views
  • 6 replies
  • 1 likes

Trouble with logitech squeezebox spotify login with facebook account.

I have bought a logitech squeezebox radio, and I tried to use spotify on it. Im using the facebook account to login to it. I have tried using this page: https://support.spotify.com/us/learn-more/faq/#!/article/connect-devices to get a new username an...

  • Regular
  • I have bought a logitech squeezebox radio, and I tried to use spotify on it. Im using the facebook account to login to it. I have tried using this page: https://support.spotify.com/us/learn-...
  • scartsjer
  • Casual Listener
  • 5461 Views
  • 14 replies
  • 0 likes
  • 5461 Views
  • 14 replies
  • 0 likes

Premium te weinig maanden gekregen.

In December was er een actie van spotify waarbij je bij 1 maand premium (10,-) 3 maanden lang premium zou krijgen. Ik heb 10 december mijn spotify premium aangesloten voor 10,- en zag daarna bij mijn accountgegevens dat mijn premium maar tot 10 janua...

  • Newbie
  • In December was er een actie van spotify waarbij je bij 1 maand premium (10,-) 3 maanden lang premium zou krijgen. Ik heb 10 december mijn spotify premium aangesloten voor 10,- en zag daarna bij mijn...
  • Deuxxmille
  • Newbie
  • 304 Views
  • 2 replies
  • 0 likes
  • Other
  • 304 Views
  • 2 replies
  • 0 likes

Happy Holiday genre missing on Web Player

The Happy Holiday genre disappeared when the new version of the web player launched last week. I can see it on my mobile app, but when I log in on my computer to the Web Player, I still cannot find it (see attached screenshot). Thanks

  • Casual Listener
  • The Happy Holiday genre disappeared when the new version of the web player launched last week. I can see it on my mobile app, but when I log in on my computer to the Web Player, I still cannot find i...
  • 163 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 163 Views
  • 0 replies
  • 0 likes

Blackberry

I'd previously downloaded the Spotify App onto my BlackBerry Classic via Blackberry World (sometime in 2015). I just got a new Classic and tried to install Spotify again but I cannot find it in Blackberry AppWorld. Any idea where I can find it again?...

  • Casual Listener
  • I'd previously downloaded the Spotify App onto my BlackBerry Classic via Blackberry World (sometime in 2015). I just got a new Classic and tried to install Spotify again but I cannot find it in Black...
  • 390 Views
  • 0 replies
  • 1 likes
  • BB10
  • 390 Views
  • 0 replies
  • 1 likes

iphone/ipod app crashes

App crashes on latest iOS version (as of 9 November 2016). 

  • Music Fan
  • App crashes on latest iOS version (as of 9 November 2016). 
  • JuanSebastian
  • Roadie
  • 451 Views
  • 11 replies
  • 0 likes
  • Mac
  • 451 Views
  • 11 replies
  • 0 likes

offline

Same problem as others but no reasonable solution. Constantly Spotify tells me I'm offline when I clearly have an internet signal. Yes you can log out, or close the app, or go to settings and turn offline on and off again but its ridiculous how often...

  • Regular
  • Same problem as others but no reasonable solution. Constantly Spotify tells me I'm offline when I clearly have an internet signal. Yes you can log out, or close the app, or go to settings and turn of...
  • JuanSebastian
  • Roadie
  • 866 Views
  • 9 replies
  • 0 likes
  • Windows Phone
  • 866 Views
  • 9 replies
  • 0 likes

Spotify Premium not working on Wifi - Andoroid or iOS etc...

We recently went to Spotify Premium and Spotify seems to launch but gets into the launch screen and then drops out. THis mostly occurs using mobile devices on our WiFi. Spotify works OK if we go strickly to cellular connectivity and drops out when we...

  • Casual Listener
  • We recently went to Spotify Premium and Spotify seems to launch but gets into the launch screen and then drops out. THis mostly occurs using mobile devices on our WiFi. Spotify works OK if we go stri...
  • JuanSebastian
  • Roadie
  • 484 Views
  • 5 replies
  • 0 likes
  • 484 Views
  • 5 replies
  • 0 likes

Marantz M-CR610 Won't Connect (06.12.2016)

Trying to connect this morning to Spotify from Marantz unit (MCR-610), does not login. The display show this Message: "there was a problem connecting to spotify". There was no problems with other devices (iOS app, desktop). Are there any known issues...

  • Newbie
  • Trying to connect this morning to Spotify from Marantz unit (MCR-610), does not login. The display show this Message: "there was a problem connecting to spotify". There was no problems with other dev...
  • 558 Views
  • 0 replies
  • 0 likes
  • Login
  • 558 Views
  • 0 replies
  • 0 likes

Play Button on Album in Artist View behaves wrong

Hi, this might be bug When on an Artist View and i click on the "Play" Button on the Album cover of one of the albums, i expect that album to be played.If i have shuffle activated, for me it would be logical to shuffle through the songs of that parti...

  • Newbie
  • Hi, this might be bug   When on an Artist View and i click on the "Play" Button on the Album cover of one of the albums, i expect that album to be played. If i have shuffle activated, fo...
  • 228 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 228 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify on Windows 10 Phone

Hi, I recently got a Windows Mobile for work because my Android phone died. So I have Spotify on my Windows Phone for when i am driving or listening at work but the app is so buggy and slow, so while it’s playing it will stop and i have to go into th...

  • Regular
  • Hi,   I recently got a Windows Mobile for work because my Android phone died. So I have Spotify on my Windows Phone for when i am driving or listening at work but the app is so buggy and slow,...
  • jcplayer
  • Regular
  • 1023 Views
  • 10 replies
  • 1 likes
  • 1023 Views
  • 10 replies
  • 1 likes