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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

AShipley

Visitor

28033 Views

152 replies

14 likes

Other
  • 28033 Views
  • 152 replies
  • 14 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

Regular

のぞみ

Visitor

23802 Views

9 replies

2 likes

Other
  • 23802 Views
  • 9 replies
  • 2 likes

Spotify Playlist Converter

Hi, I have been using spotify for years and I always needed something that could export the names of the songs of my playlists. I'm a web developer and I have just made public my easy tool. you can find it at http://www.spotifyconverter.com it is obv...

Casual Listener

Hi, I have been using spotify for years and I always needed something that could export the names of the songs of my playlists. I'm a web developer and I have just made public my easy tool. you...

HeDo88

Casual Listener

2629 Views

5 replies

2 likes

  • 2629 Views
  • 5 replies
  • 2 likes

Stream Spotify from Windows computer to via wifi router

What can I use to stream Spotify across the room from my Windows computer to my audio amplifier (RCA or 1/8" stereo plug input) using my wifi router? I do not want to use the internet except to aquire the Spotify stream on my computer.

Newbie

What can I use to stream Spotify across the room from my Windows computer to my audio amplifier (RCA or 1/8" stereo plug input) using my wifi router?  I do not want to use the internet except to...

373 Views

0 replies

0 likes

Other
  • 373 Views
  • 0 replies
  • 0 likes

Can't play podcasts with Spotify Connect

Hi,I can't play this song with my Gramofon.https://open.spotify.com/episode/7vbblRyBhjLPkLdOtNx6HI Isn't possible to play podcasts with Spotify connect? Error message: "Can't play this right now" Best regards J

Casual Listener

Hi, I can't play this song with my Gramofon. https://open.spotify.com/episode/7vbblRyBhjLPkLdOtNx6HI     Isn't possible to play podcasts with Spotify connect?     Error mess...

Eckes0301

Newbie

2566 Views

4 replies

6 likes

Connect
  • 2566 Views
  • 4 replies
  • 6 likes

Add +1 to persistant notification

Hey product peeps, I love your radio and discover features and often want to easily save a track. I would love to see an additional button in your persistant notification entry to +1/add a track. This is good for me and, i guess, gives you a comparab...

Casual Listener

Hey product peeps, I love your radio and discover features and often want to easily save a track. I would love to see an additional button in your persistant notification entry to +1/add a track. Thi...

460 Views

0 replies

0 likes

All Platforms
  • 460 Views
  • 0 replies
  • 0 likes

Windows 10 Phone - Audio Could Not be Started

Hi - I have a Windows 10 phone and when I try to start Sportify, I get the following messgae: "Audio could not be started. Please restart teh application." I have tried restarting the app, delete and reinstall app twice. Still same error message. Any...

Casual Listener

Hi - I have a Windows 10 phone and when I try to start Sportify, I get the following messgae: "Audio could not be started. Please restart teh application." I have tried restarting the app, delete and...

_gq

Newbie

542 Views

1 replies

1 likes

music
Other
  • 542 Views
  • 1 replies
  • 1 likes

No access to Playlists on Marantz M-CR610

I can access Spotify on my Marantz M-CR610 and can use Search and What's New. However it says my Playlists are empty. I notice this was a widespread problem in Jan 2017 which was fixed.ThanksPeter

Casual Listener

I can access Spotify on my Marantz M-CR610 and can use Search and What's New. However it says my Playlists are empty. I notice this was a widespread problem in Jan 2017 which was fixed. Thanks ...

Addmax

Casual Listener

618 Views

1 replies

0 likes

  • 618 Views
  • 1 replies
  • 0 likes

Solved!! "Problem: Unable to play file type for...". Moderator please help

When using the spotlfy app from squeeze box I get this message every time: "Problem: Unable to play file type for" then list the song name. I can pick the music and see the art but no play. This is when I am attempting to stream from spotlfy on squee...

Music Fan

When using the spotlfy app from squeeze box I get this message every time: "Problem: Unable to play file type for" then list the song name. I can pick the music and see the art but no play. This is w...

Broadsword_uk

Newbie

17502 Views

18 replies

0 likes

  • 17502 Views
  • 18 replies
  • 0 likes

Failed to load content: CarPlay

More often that not when I connect my iPhone to CarPlay, I get a message saying"Failed to load content"It takes forever to start playing music.

Casual Listener

More often that not when I connect my iPhone to CarPlay, I get a message saying "Failed to load content" It takes forever to start playing music.

390 Views

0 replies

0 likes

  • 390 Views
  • 0 replies
  • 0 likes

Playing synced songs on Samsung tv

Hello Spotify Community,I'm a premium member and on my computer, I've added in some music files which have successfully synced across to my iPhone, iPad and android. I've just got a Samsung 2017 TV and on the Spotify app, I see the playlist for these...

Casual Listener

Hello Spotify Community, I'm a premium member and on my computer, I've added in some music files which have successfully synced across to my iPhone, iPad and android. I've just got a Samsung 2017 ...

348 Views

0 replies

0 likes

music
Samsung
  • 348 Views
  • 0 replies
  • 0 likes

Please update the UI less frequently

Am I just constantly in AB testing? It feels like every week something changes.So messaging got removed, which I wasn't happy about but I get it, maybe it had low use and people were just sharing links on other platforms. Now to do that you've added ...

Newbie

Am I just constantly in AB testing? It feels like every week something changes. So messaging got removed, which I wasn't happy about but I get it, maybe it had low use and people were just sharing l...

866 Views

0 replies

5 likes

  • 866 Views
  • 0 replies
  • 5 likes

Orden de las canciones en las listas versión Web

Me gustaría saber si puedo en la versión web organizar mis listas para que aparezcan desde la más reciente hasta la más antigua, ya que como me aparece es al revez.De ser posible, ¿cómo puedo hacerlo?

Newbie

Me gustaría saber si puedo en la versión web organizar mis listas para que aparezcan desde la más reciente hasta la más antigua, ya que como me aparece es al revez. De ser posible, ¿cómo puedo hacer...

341 Views

0 replies

0 likes

Web Player
  • 341 Views
  • 0 replies
  • 0 likes

Spotify Connect - Multiple Speakers/Devices

Even after signing out from all locations, some extra devices remain in Spotify Connect (as seen in the screenshot). I don't own any of those three devices, and they arent connected to the wifi (to the best of my knowledge). How do I remove these dev...

Newbie

Even after signing out from all locations, some extra devices remain in Spotify Connect (as seen in the screenshot).   I don't own any of those three devices, and they arent connected to the w...

375 Views

0 replies

0 likes

Other
  • 375 Views
  • 0 replies
  • 0 likes

[All Platforms][Social] UGLY GUY ON THE COMMERCIAL

Dear Spotify Germany, I listen to you everyday at my work and home but this commercial is driving me crazy. I am sorry but this guy on it and the colors wanna make me puke. I don't find this lumberjack hot at all and the green tone doesn't really hel...

Newbie

Dear Spotify Germany,   I listen to you everyday at my work and home but this commercial is driving me crazy.   I am sorry but this guy on it and the colors wanna make me puke. I don't ...

445 Views

0 replies

0 likes

All Platforms
Social
  • 445 Views
  • 0 replies
  • 0 likes

Solved!! [LG Smart TV] Spotify App Bug Web OS

Hey since today my playlists are gone. Only in WebOS app vor my LG. Last half year no problem, I changed nothing. Reinstalling relogging doesn't help. I can hear music in new music so Internet is connected but sometimes only the playlist stared appea...

Casual Listener

Hey since today my playlists are gone. Only in WebOS app vor my LG. Last half year no problem, I changed nothing. Reinstalling relogging doesn't help. I can hear music in new music so Internet is con...

shajar32

Regular

4472 Views

15 replies

2 likes

Connect
Other
  • 4472 Views
  • 15 replies
  • 2 likes

The Album 'One-Way Conversations' by Hollyn is bugged.

(Copy-Pasted from support thing I made) - Link: https://open.spotify.com/album/2iB2b6Vw1eOWJc4ZNQPLhW This whole album's song list is messed up (One-Way Conversations - Hollyn). Songs 1 through 3 are alright, but Song 4's audio is listed under Song 5...

Music Fan

(Copy-Pasted from support thing I made) - Link: https://open.spotify.com/album/2iB2b6Vw1eOWJc4ZNQPLhW   This whole album's song list is messed up (One-Way Conversations - Hollyn). Songs 1...

minermaniac447

Music Fan

487 Views

1 replies

0 likes

  • 487 Views
  • 1 replies
  • 0 likes

Samsung SmartTV UE46F6510SS Playlist bug

Hi guys,I want to use my Spotify Premium Account with the SmartTV UE46F6510SS, but the app is not really working. Login works and I can play titles one by one. When I try to play from playlist it doesn't work. Every single playlist shows: "Wird gelad...

Regular

Hi guys, I want to use my Spotify Premium Account with the SmartTV UE46F6510SS, but the app is not really working. Login works and I can play titles one by one. When I try to play from playlist it...

raphaDE

Regular

1594 Views

9 replies

0 likes

  • 1594 Views
  • 9 replies
  • 0 likes

Cobro no autorizado

Hola,Me hicieron un cargo a mi tarjeta de crédito sin autorización.Tengo una cuenta en un plan familiar, sin que yo sea el titular de la misma, por lo que no deberían hacerme cargos.El cargo que me hicieron es por $149, que justo corresponde al costo...

Newbie

Hola, Me hicieron un cargo a mi tarjeta de crédito sin autorización. Tengo una cuenta en un plan familiar, sin que yo sea el titular de la misma, por lo que no deberían hacerme cargos. El cargo qu...

436 Views

0 replies

0 likes

  • 436 Views
  • 0 replies
  • 0 likes

Solved!! Track not available on onkyo

HI We are using Onkyo to play the music in our house, but often it says "Track not available" for a lot of tracks on our playlist?? Is that a common error??? (can't see anyone else asked about this??)

Casual Listener

HI   We are using Onkyo to play the music in our house, but often it says "Track not available" for a lot of tracks on our playlist?? Is that a common error??? (can't see anyone else asked a...

PE1958

Newbie

3069 Views

13 replies

1 likes

Onkyo
  • 3069 Views
  • 13 replies
  • 1 likes

How to turn off/stop SoundHound automatic playlist feature in Spotify?

I was wondering how to turn off the feature where SoundHound automatically adds songs it identified to a Spotify playlist, so that I can instead add it manually? Thanks!

Roadie

I was wondering how to turn off the feature where SoundHound automatically adds songs it identified to a Spotify playlist, so that I can instead add it manually? Thanks!

1362 Views

0 replies

2 likes

Other
  • 1362 Views
  • 0 replies
  • 2 likes

Solved!! Popup to log in to web player doesn't load

When I try to log in to the web player on this page https://imgur.com/HDKxgE7 after i click login a popup appears for a split second and then dissapears straigh away leaving me stuck at the at the same page. I can just make out the address of the pop...

Newbie

When I try to log in to the web player on this page https://imgur.com/HDKxgE7 after i click login a popup appears for a split second and then dissapears straigh away leaving me stuck at the...

Nico

Community Legend

862 Views

1 replies

0 likes

Web Player
  • 862 Views
  • 1 replies
  • 0 likes