Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Covenantbirmingham
  • Visitor
  • 3733 Views
  • 28 replies
  • 6 likes
  • Other
  • 3733 Views
  • 28 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18261 Views
  • 8 replies
  • 2 likes
  • Other
  • 18261 Views
  • 8 replies
  • 2 likes

Solved!!Superuser Contribution Deactivate public session and remove pop-up notifications

Every now and then when I open Spotify I receive a notification pop-up within the app suggesting to join someone else's session. I have thoroughly looked for an option to do so in the configuration, but have failed to find anything related to it.I re...

  • Newbie
  • Every now and then when I open Spotify I receive a notification pop-up within the app suggesting to join someone else's session. I have thoroughly looked for an option to do so in the configuration, ...
  • Markm2711
  • Casual Listener
  • 616 Views
  • 4 replies
  • 2 likes
  • Other
    Samsung
  • 616 Views
  • 4 replies
  • 2 likes

Leaving Spotify (no idea, just sharing)

I love the app, but my girlfriend and I are leaving for three main reasons:Unfair payment to artistsThe recent ban for artists who don't meet your reproduction expectationsNo hi-fi music. This has been a pain, and from what I'm hearing, it's going to...

  • Newbie
  • I love the app, but my girlfriend and I are leaving for three main reasons: Unfair payment to artists The recent ban for artists who don't meet your reproduction expectations No hi-fi music....
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

Superuser Contribution christmas songs being incorrectly combined and charting

Rockin around the christmas tree by brenda lee is not charting on spotify charts because for some reason it is being combined with white christmas by bing crosby and some other songs on spotify charts and total streams (over 1.3b for both which makes...

Screenshot 2023-11-03 at 8.50.10 AM.png Screenshot 2023-11-03 at 8.50.22 AM.png
  • Casual Listener
  • Rockin around the christmas tree by brenda lee is not charting on spotify charts because for some reason it is being combined with white christmas by bing crosby and some other songs on spotify chart...
  • Lyubka
  • Moderator
  • 439 Views
  • 4 replies
  • 3 likes
  • music
  • 439 Views
  • 4 replies
  • 3 likes

Superuser Contribution Crossfade not working when using Spotify connect

PlanFree/PremiumCountryUAEDevice(iPhone 6)Operating System(iOS 10,) My Question or IssueGood Afternoon, I'm currently facing an issue with the crossfade function. it works properlyon my iphone 6, however when I use spotify connect to my KEF LS50 Wire...

  • Casual Listener
  • Plan Free/Premium Country UAE Device (iPhone 6) Operating System (iOS 10,)   My Question or Issue Good Afternoon,   I'm currently facing an issue with the crossfade function. it...
  • r25d01
  • Casual Listener
  • 10187 Views
  • 15 replies
  • 11 likes
  • Connect
  • 10187 Views
  • 15 replies
  • 11 likes

Superuser Contribution Podcast delay

I upload mi podcast episode 15 minutes ago and it was succesfull in Podcasters, but I don't see the episode in Spotify. What's wrong?

  • Visitor
  • I upload mi podcast episode 15 minutes ago and it was succesfull in Podcasters, but I don't see the episode in Spotify. What's wrong? 
  • Carddass
  • Newbie
  • 323 Views
  • 2 replies
  • 0 likes
  • 323 Views
  • 2 replies
  • 0 likes

Superuser Contribution The "next" button has disappeared!

PlanPremiumCountryBelgiumDeviceSzmsung a23Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEvery day I make a queue with new podcast episodes at night. I start listening to the first and up untill a couple of days ago I cou...

  • Visitor
  • Plan Premium Country Belgium Device Szmsung a23 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Every day I make a queue with new podcast episodes ...
  • Yordan
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 141 Views
  • 1 replies
  • 0 likes

Spotify voice command not working on Bose speaker with Google Assistant

I have a Bose speaker that has Google Assistant built in. I configured Spotify as the default music player on both the speaker and Google Assistant. When I select a song from the Spotify app on my phone, the music plays on my speaker with no issues. ...

  • Regular
  • I have a Bose speaker that has Google Assistant built in. I configured Spotify as the default music player on both the speaker and Google Assistant. When I select a song from the Spotify app on my ph...
  • azizfazal
  • Newbie
  • 2613 Views
  • 29 replies
  • 0 likes
  • 2613 Views
  • 29 replies
  • 0 likes

Legal live songs I would like to import into Spotify

I have legal live songs by popular artists that I would like to import into Spotify. These are songs that even Google (song ID) cannot recognize. *My Question: Can I import songs for the Spotify Community to enjoy? If so, how?

  • Visitor
  • I have legal live songs by popular artists that I would like to import into Spotify. These are songs that even Google (song ID) cannot recognize.  *My Question: Can I import songs for the Spoti...
  • Ximzend
  • Rising Star 1
  • 250 Views
  • 1 replies
  • 0 likes
  • Import to Spotify
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify skill not working on alexa geographical restriction Norway

PlanPremiumCountryNorwayDeviceIphone/web My Question or IssueI keep getting the geographical restriction message. All my accounts are set to Norway, Haven't changed credentials or anything. Same on both phone and web page.Have had both accounts for y...

  • Regular
  • Plan Premium Country Norway Device Iphone/web   My Question or Issue I keep getting the geographical restriction message.  All my accounts are set to Norway, Haven't changed creden...
  • malvolyn
  • Newbie
  • 5795 Views
  • 16 replies
  • 1 likes
  • Other
  • 5795 Views
  • 16 replies
  • 1 likes

Superuser Contribution spotify ad studio

Greetings, I had a problem with the payment of my campaigns. It asks me to update the card, I already updated it and they even charged me for the debt, but it still gives the same error about updating the card.

  • Visitor
  • Greetings, I had a problem with the payment of my campaigns. It asks me to update the card, I already updated it and they even charged me for the debt, but it still gives the same error about updatin...
  • Yordan
  • Moderator
  • 186 Views
  • 1 replies
  • 0 likes
  • Other
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify EQ difference on two separate Android devices

PlanPremiumCountryHungaryDeviceSamsung Galaxy S21 FE, Xiaomi Mi 9TOperating SystemAndroidMy Question or IssueHi everyone, So my problem is with the equalizer in the Spotify app. On Xiaomi devices, you can customize equalizer settings within the app i...

  • Casual Listener
  • Plan Premium Country Hungary Device Samsung Galaxy S21 FE, Xiaomi Mi 9T Operating System Android My Question or Issue Hi everyone,  So my problem is with the equalizer in the Spotify a...
  • Yordan
  • Moderator
  • 439 Views
  • 2 replies
  • 0 likes
  • Other
    Samsung
  • 439 Views
  • 2 replies
  • 0 likes

Superuser Contribution Issues with uploading asset to Spotify Canvas, that fits the spec sheet.

iPhone / MacOS(iPhone 11, iPhone 13 Pro)Operating System(iOS 15.6, macOS Monterey.)BrowserFirefox, Google Chrome, Safari I'm having general issues with uploading Spotify CanvasHello, I'm working as a Content Manager for a record label - and we have a...

  • Visitor
  • iPhone / MacOS (iPhone 11, iPhone 13 Pro) Operating System (iOS 15.6, macOS Monterey.) Browser Firefox, Google Chrome, Safari   I'm having general issues with uploading Spotify Canva...
  • lupuispis
  • Casual Listener
  • 10747 Views
  • 14 replies
  • 10 likes
  • Sony
  • 10747 Views
  • 14 replies
  • 10 likes

Uploaded playlist on computer but not able to be played on phone?

PlanPremiumCountry DeviceiPhone 15Operating SystemiOS 17My Question or IssueI uploaded some files to my spotify to make a playlist on my laptop but when I try to play it on my phone it says I need to sync with my computer, what does that mean and how...

  • Newbie
  • Plan Premium Country   Device iPhone 15 Operating System iOS 17 My Question or Issue I uploaded some files to my spotify to make a playlist on my laptop but when I try to play it on my ...
  • Maxim
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • music
  • 183 Views
  • 1 replies
  • 0 likes

Suggérer un artiste album sur spotify

Bonjour, Peut-on suggérer des artistes ou album encore inexistant sur spotify? cdt

  • Casual Listener
  • Bonjour,    Peut-on suggérer des artistes ou album encore inexistant sur spotify?   cdt
  • mimipouet
  • Visitor
  • 745 Views
  • 2 replies
  • 1 likes
  • music
  • 745 Views
  • 2 replies
  • 1 likes

Superuser Contribution Apple Watch as an external storage for all your music

Hi, I have an iPhone and Apple Watch. Both of them are 64GB - my phone is almost full (photos, videos, etc.), meanwhile, my Apple Watch is using like 3GB, since there is not much you can use all this storage for. My idea is to use Apple Watch as an e...

  • Visitor
  • Hi,   I have an iPhone and Apple Watch. Both of them are 64GB - my phone is almost full (photos, videos, etc.), meanwhile, my Apple Watch is using like 3GB, since there is not much you can use...
  • AlejaR
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Add an option to be able to disable/enable Shuffle when in Search -> Songs

For example; when you play a song after searching a song and then clicking songs, and then click the next song icon the shuffle icon gets grey out and you can no longer interact with it.As of now you cannot disable shuffle when doing this.It would be...

  • Visitor
  • For example; when you play a song after searching a song and then clicking songs, and then click the next song icon the shuffle icon gets grey out and you can no longer interact with it. As of now y...
  • AlejaR
  • Moderator
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast Episodes Play Time/Progress Bar Glitching

Before I start, here's some basic info:Family PlanPremiumUSAiPhone XR (iOS 15.1) and 2020 Macbook Pro (MacOS Monterey 12.0.1) My Question or Issue:I've been having some serious issues with the Spotify Podcasts lately, specifically related to my episo...

  • Newbie
  • Before I start, here's some basic info: Family Plan Premium USA iPhone XR (iOS 15.1) and 2020 Macbook Pro (MacOS Monterey 12.0.1)   My Question or Issue: I've been having some seriou...
  • OscarDC
  • Moderator
  • 4697 Views
  • 22 replies
  • 2 likes
  • Other
  • 4697 Views
  • 22 replies
  • 2 likes

Solved!!Superuser Contribution Impossible to report a song

PlanPremiumCountryFrance DeviceDell Inspiron 15-7559Operating SystemWindows 10 My Question or IssueHello !I wanted to report a song because of its racist and inappropriate lyrics but I did not succeed to do so ! First, it's seems that I don't have th...

attachement 1.PNG attachement 2.PNG attachement 3.PNG
  • Regular
  • Plan Premium Country France   Device Dell Inspiron 15-7559 Operating System Windows 10   My Question or Issue Hello ! I wanted to report a song because of its racist and inappro...
  • oakscratch
  • Visitor
  • 1394 Views
  • 4 replies
  • 0 likes
  • Other
  • 1394 Views
  • 4 replies
  • 0 likes

Superuser Contribution Audiobooks

As someone who has always wanted to start audio books but couldn't justify paying for another subscription, I was extremely happy to hear that audiobooks are free to premium users. I kinda thought that if Spotify would do a free book a month or somet...

  • Visitor
  • As someone who has always wanted to start audio books but couldn't justify paying for another subscription, I was extremely happy to hear that audiobooks are free to premium users. I kinda thought th...
  • Vasil
  • Moderator
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes