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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

Gl00mPr0ph3t

Casual Listener

33753 Views

179 replies

15 likes

Other
  • 33753 Views
  • 179 replies
  • 15 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

Regular

delope123

Newbie

24472 Views

10 replies

3 likes

Other
  • 24472 Views
  • 10 replies
  • 3 likes

Solved!!Superuser Contribution pitching to playlist editors

I'm a young singer songwriter in New Zealand. I have had two songs released by Play It Strange as I’ve been a finalist in two youth song writing competitions that they run annually. Both songs have been released as part of a Play it Strange album whi...

Casual Listener

I'm a young singer songwriter in New Zealand. I have had two songs released by Play It Strange as I’ve been a finalist in two youth song writing competitions that they run annually. Both songs have b...

Novy

Moderator

647 Views

1 replies

0 likes

  • 647 Views
  • 1 replies
  • 0 likes

Unsharing “Discover Weekly” Playlist

PlanPremiumCountryUSADeviceiPhone, windows My Question or IssueSo I sent someone the link to my discover weekly playlist, and they “liked” it with their Spotify account. Is there any way to hide them from viewing it? I’ve just been listening to some ...

Visitor

Plan Premium Country USA Device iPhone, windows   My Question or Issue So I sent someone the link to my discover weekly playlist, and they “liked” it with their Spotify account. Is there...

Not applicable

2285 Views

2 replies

0 likes

Other
  • 2285 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlist Made Offline Gone

I created a new playlist while offline (in airplane mode) using songs from my pre-downloaded 'Liked' playlist, I did not have "Offline Mode" enabled in spotify. After regaining internet access, I couldn't find this new playlist. When I switch back to...

Newbie

I created a new playlist while offline (in airplane mode) using songs from my pre-downloaded 'Liked' playlist, I did not have "Offline Mode" enabled in spotify. After regaining internet access, I cou...

Not applicable

663 Views

2 replies

0 likes

  • 663 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcast plays previous episode instead of the next

PlanPremiumCountryUSADeviceiPhone 14Operating SystemiOS 17.6.1 My Question or IssueThis issue is back. It keeps playing previously listened to podcast episodes, instead of the next.

Regular

  Plan Premium Country USA Device iPhone 14 Operating System iOS 17.6.1   My Question or Issue This issue is back. It keeps playing previously listened to podcast episodes, inste...

Amay

Spotify Star

387 Views

1 replies

1 likes

Other
  • 387 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Can't Remove songs from the play queue

I can't remove songs from the queue that I don't want to play. Fix your software, this should not be an issue. (Premium user, Mac Desktop Client, Fresh Installation)

Newbie

I can't remove songs from the queue that I don't want to play. Fix your software, this should not be an issue. (Premium user, Mac Desktop Client, Fresh Installation)

Yordan

Moderator

30677 Views

24 replies

23 likes

Other
  • 30677 Views
  • 24 replies
  • 23 likes

Solved!!Superuser Contribution Playlist/album title cut off on zoomed Windows magnification

On Desktop, I use Spotify on a web browser on a laptop screen magnified to 150%. When I view a playlist or album, sometimes long titles can be cut off. The text goes off the screen. Interestingly, when I disable the "Now playing view", the playlist/a...

Gig Goer

On Desktop, I use Spotify on a web browser on a laptop screen magnified to 150%. When I view a playlist or album, sometimes long titles can be cut off. The text goes off the screen. Interestingly, wh...

Ivelina

Moderator

570 Views

3 replies

1 likes

Other
  • 570 Views
  • 3 replies
  • 1 likes

Superuser Contribution Bug Report - Song Time Display Issue

PlanPremiumCountryPoland DeviceSamsung s90c Operating SystemTizen os 1420 My Question or IssueHello, I have encountered a bug with Spotify. Reproduction Steps: 1. Open Spotify.2. Play any song.Actual Result: The song time initially shows 8 seconds.Ex...

Regular

Plan Premium Country Poland  Device Samsung s90c  Operating System Tizen os 1420   My Question or Issue Hello, I have encountered a bug with Spotify. Reproduction Steps: &nb...

Dessi

Moderator

601 Views

5 replies

0 likes

Samsung
  • 601 Views
  • 5 replies
  • 0 likes

Spotify User Connected to my Alexa Devices w/o Permission

PlanFree/PremiumCountryUnited StatesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAn avid Spotify user named Michael McMahon of Mile High Motion in Colorado, conne...

Casual Listener

Plan Free/Premium Country United States Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...

isane

Newbie

1455 Views

4 replies

1 likes

Discussion
  • 1455 Views
  • 4 replies
  • 1 likes

Superuser Contribution Disable video on podcasts to save data on all platforms

The videos feature is nice to have, but the user should have the option to disable it like we used. As of 8/11/2023, I don't see anyway to disable video streaming while playing a podcast.

Newbie

The videos feature is nice to have, but the user should have the option to disable it like we used. As of 8/11/2023, I don't see anyway to disable video streaming while playing a podcast.

perera_eu

Casual Listener

4815 Views

4 replies

0 likes

Other
  • 4815 Views
  • 4 replies
  • 0 likes

Superuser Contribution DUO PREMIUM CRASH

Just upgraded from individual premium to duo premium, after inviting my husband to duo the app started crashing midstream, is there a fix for this at all? Getting frustrated

Visitor

Just upgraded from individual premium to duo premium, after inviting my husband to duo the app started crashing midstream, is there a fix for this at all? Getting frustrated

Dessi

Moderator

570 Views

5 replies

0 likes

  • 570 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify no longer availible on Amazon Fire

PlanPremiumCountry DeviceFire HD 10(7th generation)Operating SystemAndroid/Kindle Fire My Question or IssueIt's not letting me download the app, it says the app isn't available.

Newbie

  Plan Premium Country   Device Fire HD 10(7th generation) Operating System Android/Kindle Fire   My Question or Issue It's not letting me download the app, it says the app ...

Ivelina

Moderator

10837 Views

1 replies

0 likes

  • 10837 Views
  • 1 replies
  • 0 likes

Hello I want to know, can I use Spotify music in YouTube, that's why, I am here, I want to pay.

Hi I have an account here. I want to use Spotify contents in my YouTube channel. I want to know, could I use? That's why, I want to get premium of Spotify.

Visitor

Hi I have an account here. I want to use Spotify contents in my YouTube channel. I want to know, could I use? That's why, I want to get premium of Spotify.

apriltinsley1

Visitor

3543 Views

3 replies

0 likes

  • 3543 Views
  • 3 replies
  • 0 likes

Superuser Contribution why when i try to share my music on instagram it shows a weird link

when i tried to share my music onto instagram it showed a weird link that i cant delete or i cant press it

Visitor

when i tried to share my music onto instagram it showed a weird link that i cant delete or i cant press it

stephpina

Newbie

609 Views

2 replies

0 likes

  • 609 Views
  • 2 replies
  • 0 likes

Superuser Contribution Inconsistent Behavior of Spotify Widgets on Android (Samsung Galaxy Phones (S23))

Subject : Inconsistent Behavior of Spotify Widgets on Android (Samsung Galaxy Phones (S23)) Dear Spotify Support Team,I am writing to report a recurring issue I have encountered with Spotify widgets on my Samsung Galaxy S23. While the widgets functio...

Roadie

Subject : Inconsistent Behavior of Spotify Widgets on Android (Samsung Galaxy Phones (S23))   Dear Spotify Support Team, I am writing to report a recurring issue I have encountered with ...

Dessi

Moderator

500 Views

3 replies

0 likes

  • 500 Views
  • 3 replies
  • 0 likes

Superuser Contribution Leave or remove myself form playlist

PlanPremium DeviceImac and iphone My Question or IssueI have been searching for a while on how to leave/remove myself form a playlist, and found a bunch of answers and comments that says to just go to de playlist, the context menu (...) and just tap ...

Newbie

  Plan Premium     Device Imac and iphone       My Question or Issue I have been searching for a while on how to leave/remove myself form a playlist, and foun...

Ye3010

Visitor

8067 Views

5 replies

2 likes

Other
  • 8067 Views
  • 5 replies
  • 2 likes

Superuser Contribution Fix the menu on the Windows native app

So you have the menu, which has 5 main options, and they fit from start, right?File, Edit,View,Playback,HelpBut as soon as you move mouse down, you created a scrolling effect that leaves only 4 of them and adds an extra arrow? why?!

Casual Listener

So you have the menu, which has 5 main options, and they fit from start, right? File, Edit,View,Playback,Help But as soon as you move mouse down, you created a scrolling effect that leaves only 4 o...

BO83

Casual Listener

575 Views

5 replies

0 likes

  • 575 Views
  • 5 replies
  • 0 likes

[Artist] Need help: my co-author **bleep** me over

Hi everyone, I'm an artist who has just started releasing music so I'm not really sure how to deal with confusing situations, one of which has just happenedSo recently my, whom I thought to be, friend has offered me to write something together, I agr...

Newbie

  Hi everyone, I'm an artist who has just started releasing music so I'm not really sure how to deal with confusing situations, one of which has just happened So recently my, whom I thought to...

Maxim

Spotify Star

193 Views

1 replies

0 likes

Other
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify cuts out on Echo Show

PlanPremium DeviceEcho Show 5 My Question or IssueI have connected Spotify link to my Echo device (brand new, updated), and it started stuttering. At first (in the first hour), it was only once per song- the music would stop for a second, the screen ...

Newbie

Plan Premium   Device Echo Show 5   My Question or Issue I have connected Spotify link to my Echo device (brand new, updated), and it started stuttering. At first (in the first hour)...

gidgetagogo

Casual Listener

2052 Views

10 replies

2 likes

Connect
Music
Other
  • 2052 Views
  • 10 replies
  • 2 likes

Superuser Contribution Random users connected to my firetv

I am on holidays in France and brought my firetv with us. Over the last 48 hrs 3 random people have connected to Spotify and logged in on my firetv. I receive no prompt, and its a serious concern that a random person can connect to my device and logi...

Casual Listener

I am on holidays in France and brought my firetv with us. Over the last 48 hrs 3 random people have connected to Spotify and logged in on my firetv. I receive no prompt, and its a serious concern tha...

Kpooky

Casual Listener

2778 Views

3 replies

1 likes

  • 2778 Views
  • 3 replies
  • 1 likes