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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

Myrthrax

Casual Listener

33267 Views

176 replies

15 likes

Other
  • 33267 Views
  • 176 replies
  • 15 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

Regular

delope123

Newbie

24422 Views

10 replies

3 likes

Other
  • 24422 Views
  • 10 replies
  • 3 likes

Spotify User Connected to my Alexa Devices w/o Permission

PlanFree/PremiumCountryUnited StatesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAn avid Spotify user named Michael McMahon of Mile High Motion in Colorado, conne...

Casual Listener

Plan Free/Premium Country United States Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...

isane

Newbie

1453 Views

4 replies

1 likes

Discussion
  • 1453 Views
  • 4 replies
  • 1 likes

Superuser Contribution Disable video on podcasts to save data on all platforms

The videos feature is nice to have, but the user should have the option to disable it like we used. As of 8/11/2023, I don't see anyway to disable video streaming while playing a podcast.

Newbie

The videos feature is nice to have, but the user should have the option to disable it like we used. As of 8/11/2023, I don't see anyway to disable video streaming while playing a podcast.

perera_eu

Casual Listener

4790 Views

4 replies

0 likes

Other
  • 4790 Views
  • 4 replies
  • 0 likes

Superuser Contribution DUO PREMIUM CRASH

Just upgraded from individual premium to duo premium, after inviting my husband to duo the app started crashing midstream, is there a fix for this at all? Getting frustrated

Visitor

Just upgraded from individual premium to duo premium, after inviting my husband to duo the app started crashing midstream, is there a fix for this at all? Getting frustrated

Dessi

Moderator

562 Views

5 replies

0 likes

  • 562 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify no longer availible on Amazon Fire

PlanPremiumCountry DeviceFire HD 10(7th generation)Operating SystemAndroid/Kindle Fire My Question or IssueIt's not letting me download the app, it says the app isn't available.

Newbie

  Plan Premium Country   Device Fire HD 10(7th generation) Operating System Android/Kindle Fire   My Question or Issue It's not letting me download the app, it says the app ...

Ivelina

Moderator

10435 Views

1 replies

0 likes

  • 10435 Views
  • 1 replies
  • 0 likes

Hello I want to know, can I use Spotify music in YouTube, that's why, I am here, I want to pay.

Hi I have an account here. I want to use Spotify contents in my YouTube channel. I want to know, could I use? That's why, I want to get premium of Spotify.

Visitor

Hi I have an account here. I want to use Spotify contents in my YouTube channel. I want to know, could I use? That's why, I want to get premium of Spotify.

apriltinsley1

Visitor

3489 Views

3 replies

0 likes

  • 3489 Views
  • 3 replies
  • 0 likes

Superuser Contribution why when i try to share my music on instagram it shows a weird link

when i tried to share my music onto instagram it showed a weird link that i cant delete or i cant press it

Visitor

when i tried to share my music onto instagram it showed a weird link that i cant delete or i cant press it

stephpina

Newbie

603 Views

2 replies

0 likes

  • 603 Views
  • 2 replies
  • 0 likes

Superuser Contribution Inconsistent Behavior of Spotify Widgets on Android (Samsung Galaxy Phones (S23))

Subject : Inconsistent Behavior of Spotify Widgets on Android (Samsung Galaxy Phones (S23)) Dear Spotify Support Team,I am writing to report a recurring issue I have encountered with Spotify widgets on my Samsung Galaxy S23. While the widgets functio...

Roadie

Subject : Inconsistent Behavior of Spotify Widgets on Android (Samsung Galaxy Phones (S23))   Dear Spotify Support Team, I am writing to report a recurring issue I have encountered with ...

Dessi

Moderator

496 Views

3 replies

0 likes

  • 496 Views
  • 3 replies
  • 0 likes

Superuser Contribution Leave or remove myself form playlist

PlanPremium DeviceImac and iphone My Question or IssueI have been searching for a while on how to leave/remove myself form a playlist, and found a bunch of answers and comments that says to just go to de playlist, the context menu (...) and just tap ...

Newbie

  Plan Premium     Device Imac and iphone       My Question or Issue I have been searching for a while on how to leave/remove myself form a playlist, and foun...

Ye3010

Visitor

7912 Views

5 replies

2 likes

Other
  • 7912 Views
  • 5 replies
  • 2 likes

Superuser Contribution Fix the menu on the Windows native app

So you have the menu, which has 5 main options, and they fit from start, right?File, Edit,View,Playback,HelpBut as soon as you move mouse down, you created a scrolling effect that leaves only 4 of them and adds an extra arrow? why?!

Casual Listener

So you have the menu, which has 5 main options, and they fit from start, right? File, Edit,View,Playback,Help But as soon as you move mouse down, you created a scrolling effect that leaves only 4 o...

BO83

Casual Listener

551 Views

5 replies

0 likes

  • 551 Views
  • 5 replies
  • 0 likes

[Artist] Need help: my co-author **bleep** me over

Hi everyone, I'm an artist who has just started releasing music so I'm not really sure how to deal with confusing situations, one of which has just happenedSo recently my, whom I thought to be, friend has offered me to write something together, I agr...

Newbie

  Hi everyone, I'm an artist who has just started releasing music so I'm not really sure how to deal with confusing situations, one of which has just happened So recently my, whom I thought to...

Maxim

Spotify Star

189 Views

1 replies

0 likes

Other
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify cuts out on Echo Show

PlanPremium DeviceEcho Show 5 My Question or IssueI have connected Spotify link to my Echo device (brand new, updated), and it started stuttering. At first (in the first hour), it was only once per song- the music would stop for a second, the screen ...

Newbie

Plan Premium   Device Echo Show 5   My Question or Issue I have connected Spotify link to my Echo device (brand new, updated), and it started stuttering. At first (in the first hour)...

gidgetagogo

Casual Listener

2024 Views

10 replies

2 likes

Connect
Music
Other
  • 2024 Views
  • 10 replies
  • 2 likes

Superuser Contribution Random users connected to my firetv

I am on holidays in France and brought my firetv with us. Over the last 48 hrs 3 random people have connected to Spotify and logged in on my firetv. I receive no prompt, and its a serious concern that a random person can connect to my device and logi...

Casual Listener

I am on holidays in France and brought my firetv with us. Over the last 48 hrs 3 random people have connected to Spotify and logged in on my firetv. I receive no prompt, and its a serious concern tha...

Kpooky

Casual Listener

2762 Views

3 replies

1 likes

  • 2762 Views
  • 3 replies
  • 1 likes

Superuser Contribution Make folders for playlist

It would be so amazing if there were different folders for different types of playlists. For example if I have 4 different playlists that all have instrumental music but each playlist has a different type then I could make a folder called instrumenta...

Casual Listener

It would be so amazing if there were different folders for different types of playlists. For example if I have 4 different playlists that all have instrumental music but each playlist has a different...

AlejaR

Moderator

191 Views

1 replies

0 likes

  • 191 Views
  • 1 replies
  • 0 likes

Horrible experience with the Roku app

PlanFreeCountryUSADeviceOnn. Roku TVOperating SystemIdk Roku? My Question or IssueThe audio delay is so horrible, it might just be my OCD, but I cannot handle the delay and it makes me so mad to see and hear my song cut off by an ad, or the UI not do...

Casual Listener

Plan Free Country USA Device Onn. Roku TV Operating System Idk Roku?   My Question or Issue The audio delay is so horrible, it might just be my OCD, but I cannot handle the delay and i...

220 Views

0 replies

0 likes

TV
  • 220 Views
  • 0 replies
  • 0 likes

Superuser Contribution Lost access to queue DJ took over.

Help! The DJ feature has replaced the queue button, can't clear queue or see what's in queue. This feels more like Pandora having a feature the seems impossible to remove. The idea is awesome but please make ot optional to use. After 7 years here thi...

Newbie

Help! The DJ feature has replaced the queue button, can't clear queue or see what's in queue. This feels more like Pandora having a feature the seems impossible to remove. The idea is awesome but ple...

LoriT1

Visitor

3106 Views

9 replies

0 likes

  • 3106 Views
  • 9 replies
  • 0 likes

Superuser Contribution Pixel Watch 2 can't control music on main screen until app force shut down or watch restart

PlanPremiumCountryHungaryDevicePixel 3, Pixel 8 Pro, Samsung S32, Nest Hub, any else...Operating Systemlatest on every device My Question or IssueThe problem started around 2024 february.The problem is that on my Pixel Watch 2 the Spotify isn't able ...

Regular

Plan Premium Country Hungary Device Pixel 3, Pixel 8 Pro, Samsung S32, Nest Hub, any else... Operating System latest on every device   My Question or Issue The problem started around 2...

pedroassuncao

Visitor

2414 Views

8 replies

1 likes

Connect
Other
  • 2414 Views
  • 8 replies
  • 1 likes

Superuser Contribution Spotify connect skip track every 6 sec on my blusound power node…?

1st track plays ok, next track only plays 6 sec before ot swticj to next track in playlist. Doesn’t matter if I play from iOS or windows computer.

Visitor

1st track plays ok, next track only plays 6 sec before ot swticj to next track in playlist. Doesn’t matter if I play from iOS or windows computer.

Eni

Moderator

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Performance issues - android

PlanPremiumCountryUKDeviceSamsung Galaxy S24 UltraOperating SystemAndroid 14 My Question or IssueThe app runs incredibly slow, we're talking 5-10 second response delay after clicking on anything. Obviously this should not be happening, and it only st...

Newbie

Plan Premium Country UK Device Samsung Galaxy S24 Ultra Operating System Android 14   My Question or Issue The app runs incredibly slow, we're talking 5-10 second response delay after ...

Eni

Moderator

882 Views

1 replies

0 likes

Samsung
  • 882 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change Podcast Category

Hello there! I need some help with changing the category for my podcast. I have a podcast about (European, classic) football, but despite assigning the correct category, Spotify always lists it under "American football." I've tried everything availab...

Visitor

Hello there!   I need some help with changing the category for my podcast. I have a podcast about (European, classic) football, but despite assigning the correct category, Spotify always lists...

TanyaS

Spotify Star

640 Views

1 replies

1 likes

  • 640 Views
  • 1 replies
  • 1 likes