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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

56660 Views

7 replies

4 likes

  • 56660 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

Emrilia

Visitor

37543 Views

210 replies

18 likes

Other
  • 37543 Views
  • 210 replies
  • 18 likes

Superuser Contribution My mobile app will not let me turn smart shuffle off

Even when my playlists show that they are not on shuffle, the song preview screen is still showing smart shuffle and adding songs that are not on the playlist. I use spotify for events for work and I cannot have random suggested songs added to strict...

Visitor

Even when my playlists show that they are not on shuffle, the song preview screen is still showing smart shuffle and adding songs that are not on the playlist. I use spotify for events for work and I...

Darth_GTB

Roadie

1050 Views

9 replies

1 likes

  • 1050 Views
  • 9 replies
  • 1 likes

Solved!!Superuser Contribution Cummulative Playlist

Current stateEvery user can track a bunch of podcasts which are basically a separate playlists. Once more than 5 are followed, it's not that easy to keep track of listening all of the new entries in each. The ideaCummulative playlist's goal would be ...

Casual Listener

Current state Every user can track a bunch of podcasts which are basically a separate playlists. Once more than 5 are followed, it's not that easy to keep track of listening all of the new entries i...

Eni

Moderator

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Androi's storage data used different from spotify's data storage

Hello! I have noticed that the data storage used in the app parameters (Parameters > Apps > Spotify > Storage > Data) is bigger than 15GbButIn Spotify > Parameters > Storage, the data used is only 3Gb. I would like to know why there is such a big dif...

Newbie

Hello!   I have noticed that the data storage used in the app parameters (Parameters > Apps > Spotify > Storage > Data) is bigger than 15Gb But In Spotify > Parameters > St...

Ivelina

Moderator

810 Views

1 replies

0 likes

Samsung
  • 810 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify doesn’t work properly on my PlayStation and Xbox consoles.

It runs with such a delay that skipping songs will usually crash the app and attempting to loop a song will return you to the song you started playing after opening the app.You can’t connect to the console via Bluetooth through your phone to use your...

Visitor

It runs with such a delay that skipping songs will usually crash the app and attempting to loop a song will return you to the song you started playing after opening the app. You can’t connect to the...

Not applicable

616 Views

2 replies

0 likes

  • 616 Views
  • 2 replies
  • 0 likes

Fake Streams - 22/05

Hello, I would like to make a complaint about Brazil.Some songs take positions without explanation, and instead of facing penalties, they only increase their editorial coverage.Example 1:This song remained unexplained for 2 weeks at the top spot with...

Casual Listener

Hello, I would like to make a complaint about Brazil. Some songs take positions without explanation, and instead of facing penalties, they only increase their editorial coverage. Example 1: This s...

reportbrsptf

Casual Listener

448 Views

1 replies

0 likes

Music
  • 448 Views
  • 1 replies
  • 0 likes

Superuser Contribution New Playlist Release Not Appearing

PlanPremiumCountryUSDevice(Samsung s23, Lenovo laptop)Operating System(Android, Windows 10) My Question or IssueI follow a company that posts public playlists weekly, but the playlists do not readily appear anywhere on my home screen or library. I do...

Newbie

Plan Premium Country US Device (Samsung s23, Lenovo laptop) Operating System (Android, Windows 10)   My Question or Issue I follow a company that posts public playlists weekly, but the...

AlejaR

Moderator

331 Views

1 replies

0 likes

Samsung
  • 331 Views
  • 1 replies
  • 0 likes

Can I play songs on my phone while having the lyrics on my tv

I listen on my phone so I can listen in my AirPods but can you also get the lyrics or the video from the song to play on the tv

Casual Listener

I listen on my phone so I can listen in my AirPods but can you also get the lyrics or the video from the song to play on the tv

osornios

Spotify Star

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution DJ stating the wrong artist if playing the same category twice

As stated in description, the DJ can pop up after a few songs and instead of playing a new category play the same category again. When this happens it often (or always, have happened at least twice for me) use the exact same phrase as the previous ti...

Visitor

As stated in description, the DJ can pop up after a few songs and instead of playing a new category play the same category again. When this happens it often (or always, have happened at least twice f...

MihailY

Moderator

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution song missing

vindavlarljod by Wardruna is missing. It has been available for years, and now suddenly disappeared. Any idea why?

Visitor

vindavlarljod by Wardruna is missing. It has been available for years, and now suddenly disappeared. Any idea why?

Yordan

Moderator

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Will spotify remove my playlist pitch if it is released before it is reviewed?

My Question or IssueI recently released an album and pitched one of the songs to be playlisted. However, it was only pitched a day before release, and I know it can take a number of days for these to be reviewed. If the pitch is released before it is...

Casual Listener

My Question or Issue I recently released an album and pitched one of the songs to be playlisted. However, it was only pitched a day before release, and I know it can take a number of days for these ...

nuclearmonkey

Casual Listener

631 Views

2 replies

0 likes

Other
  • 631 Views
  • 2 replies
  • 0 likes

Superuser Contribution Blocked User’s Private Playlist on my recently played

So my ex and I broke up, I used to be on her Spotify family account but was removed. I blocked her on Spotify as well but today in my recently played tab was one of her private playlists. I was able to click on it and see all of the songs on the play...

Visitor

So my ex and I broke up, I used to be on her Spotify family account but was removed. I blocked her on Spotify as well but today in my recently played tab was one of her private playlists. I was able ...

Maria

Moderator

738 Views

1 replies

0 likes

Music
Other
  • 738 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobooks Listening Time - Rewinding

Does rewinding and re-listening to portions of an audiobook add time to the monthly allotted listening time?I.e. A book is 8 hours, but I rewound parts and ended up listening to portions a second time that totalled 30 minutes. Is the total listening ...

Newbie

Does rewinding and re-listening to portions of an audiobook add time to the monthly allotted listening time? I.e. A book is 8 hours, but I rewound parts and ended up listening to portions a second t...

Ad779977

Visitor

2655 Views

4 replies

1 likes

  • 2655 Views
  • 4 replies
  • 1 likes

Playlist display order not working on BMW Connected Drive

Plan - PremiumCountry - France Device - API BMW Connected DriveOperating System My Question or IssueThe personalized display order of playlists is not reproduced via the Spotify API on the BMW Connected Drive. This display order is correctly displaye...

Regular

  Plan - Premium Country - France   Device - API BMW Connected Drive Operating System   My Question or Issue The personalized display order of playlists is not reproduced ...

WhynotSneeze

Regular

1663 Views

8 replies

3 likes

  • 1663 Views
  • 8 replies
  • 3 likes

Discover Weekly has been abyssmal

PlanPremiumCountryUnited StatesDeviceiPhoneOperating SystemiOS My Question or IssueI've had weeks where my Discover Weekly was not the greatest - but it was at least good enough to listen to. But for over the last two months, every Discover Weekly ha...

Casual Listener

Plan Premium Country United States Device iPhone Operating System iOS   My Question or Issue I've had weeks where my Discover Weekly was not the greatest - but it was at least good eno...

andrew135

Casual Listener

2669 Views

12 replies

3 likes

Discover Weekly
  • 2669 Views
  • 12 replies
  • 3 likes

Superuser Contribution I can't find podcasts in the app

PlanPremiumCountryUgandaDeviceSamsung A53Operating SystemAndroid Oreo My Question or IssueFor a few months now, I have not been able to find podcasts in the Spotify app both on my phone and Windows laptop. It isn't in the list of categories under "Br...

Visitor

Plan Premium Country Uganda Device Samsung A53 Operating System Android Oreo   My Question or Issue For a few months now, I have not been able to find podcasts in the Spotify app ...

Joan

Moderator

358 Views

1 replies

1 likes

Samsung
  • 358 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't play any music or view playlists

PlanPremiumCountryGermanyOperating SystemWindows 10 My Question or IssueSince about 2 days ago I can't play any music on my WIN10 PC or my Android phone, but on my iOS Tablet everything works. I've tried on mobile data only and it's the same problem,...

Regular

Plan Premium Country Germany Operating System Windows 10   My Question or Issue Since about 2 days ago I can't play any music on my WIN10 PC or my Android phone, but on my iOS Tablet eve...

Yordan

Moderator

1241 Views

8 replies

1 likes

  • 1241 Views
  • 8 replies
  • 1 likes

Superuser Contribution Sound Capsule streams

PlanPremiumCountryBrazil DeviceRealme 7 proOperating SystemAndroid 12 Talking about the sound Capsule and even the wrapped.Recently I was listening to music on Spotify and ended up falling asleep, but obviously the app kept playing, to be more specif...

Casual Listener

Plan Premium Country Brazil   Device Realme 7 pro Operating System Android 12   Talking about the sound Capsule and even the wrapped. Recently I was listening to music on Spotify...

MihailY

Moderator

1611 Views

5 replies

0 likes

  • 1611 Views
  • 5 replies
  • 0 likes