Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...
Visitor
67961 Views
8 replies
4 likes
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
A couple days ago both the radio feature and the activity bell disappeared from the web player. What happened? I use both features a ton, since I listen to music at work where I don't like to download a native app. The help docs haven't been updated ...
A couple days ago both the radio feature and the activity bell disappeared from the web player. What happened? I use both features a ton, since I listen to music at work where I don't like to downloa...
Casual Listener
1872 Views
2 replies
1 likes
I launched the Roku Spotify channel yesterday and saw a new "big logo" splash screen and a new horizontal top logo bar across the top of the interface. Does anyone know if anything actually useful was included? Maybe, just maybe, a fix for playback f...
I launched the Roku Spotify channel yesterday and saw a new "big logo" splash screen and a new horizontal top logo bar across the top of the interface. Does anyone know if anything actually ...
584 Views
0 replies
0 likes
Greetings, I've been having this problem since this morning and I can't find a solution:A SpotifyWebHelper.exe message pops up constantly and, well, its really annoying.What I've tried:*Closing the message. Result: Pops up again 10 seconds after.*Res...
Greetings, I've been having this problem since this morning and I can't find a solution: A SpotifyWebHelper.exe message pops up constantly and, well, its really annoying. What I've tried: *Closing...
Regular
1852 Views
5 replies
0 likes
I use the webplayer exclusively, and since a week or two maybe the radio function is nowhere to be found. The button isn't on the left any more, track menus no longer offers to start radio. The radiofunction is still accessible through direct links, ...
I use the webplayer exclusively, and since a week or two maybe the radio function is nowhere to be found. The button isn't on the left any more, track menus no longer offers to start radio. &n...
Newbie
3366 Views
10 replies
2 likes
I was charged twice in one month: once on 8/18 and then once on 8/28 and was wondering if I could get a refund on one. That'd be appreciated.
I was charged twice in one month: once on 8/18 and then once on 8/28 and was wondering if I could get a refund on one. That'd be appreciated.
Community Legend
510 Views
1 replies
0 likes
Is the Chromebook / Chrome OS app compatible with Chromecast Audio? I can't seem to get it to cast to speakers connected to a chromecast audio
Is the Chromebook / Chrome OS app compatible with Chromecast Audio? I can't seem to get it to cast to speakers connected to a chromecast audio
Newbie
2785 Views
3 replies
1 likes
Bom dia, Sou um usuário Premium e utilizo o Spotify tanto no Android, Desktop e Web, porém, costumo utilizá-lo com maior frequência no Desktop, e o mesmo não está funcionando, aponta o erro "Esta música não está disponível. Se você tiver o arquivo no...
Bom dia, Sou um usuário Premium e utilizo o Spotify tanto no Android, Desktop e Web, porém, costumo utilizá-lo com maior frequência no Desktop, e o mesmo não está funcionando, aponta o erro ...
Newbie
26580 Views
17 replies
4 likes
I switched from Premium to Basic because I like the adverts - they often recommend music and good products. Here is the problem - everytime an advertisement comes on, and I want to know more - even though I click on the box, the track, the artist, th...
I switched from Premium to Basic because I like the adverts - they often recommend music and good products. Here is the problem - everytime an advertisement comes on, and I want to know more...
339 Views
0 replies
0 likes
Would you mind to double check your Music import process? It is totally not acceptable for a 2016 album to have such kind of the things happened!
Would you mind to double check your Music import process? It is totally not acceptable for a 2016 album to have such kind of the things happened!
Spotify Star
743 Views
4 replies
0 likes
Been wrestling with this for the entire night so hopefully someone can provide some help. Problem: Attempting to cast from my phone to the Google Cast built in to my TV (Vizio E55-D0) fails with the message "Spotify is not supported on this device ri...
Been wrestling with this for the entire night so hopefully someone can provide some help. Problem: Attempting to cast from my phone to the Google Cast built in to my TV (Vizio E55-D0) fails ...
Casual Listener
1076 Views
1 replies
0 likes
I've been paying for premium for months... but don't get an Echo connection. Can't believe you do not offer any actual support. (or maybe well hidden... I've looked everywhere!)
I've been paying for premium for months... but don't get an Echo connection. Can't believe you do not offer any actual support. (or maybe well hidden... I've looked everywhere!)
295 Views
0 replies
0 likes
I am wondering if anyone else is having issues with spotify and chromecast. It had been working perfectly for me up until a couple of weeks ago when it started refusing to play through the chromecast. As soon as the chromecast is connected, the song ...
I am wondering if anyone else is having issues with spotify and chromecast. It had been working perfectly for me up until a couple of weeks ago when it started refusing to play through the chromecast...
639 Views
0 replies
0 likes
Using Spotify Connect from an iPhone 6S with a Harman Kardon BDS 885S system (Harman Kardon BDS 580S processor) it is showing special characters incorrectly, name an apostrophe appears as "&" and no cover art appears. Has any one had this problem? Do...
Using Spotify Connect from an iPhone 6S with a Harman Kardon BDS 885S system (Harman Kardon BDS 580S processor) it is showing special characters incorrectly, name an apostrophe appears as "&" ...
646 Views
0 replies
0 likes
The Spotify client for Windows 10 Mobile phones is flawed, to the point of uselessness. I often cannot listen to more than one song before it crashes, and that is after several crashes just to get that one song to start.I pay for Spotify. You have gr...
The Spotify client for Windows 10 Mobile phones is flawed, to the point of uselessness. I often cannot listen to more than one song before it crashes, and that is after several crashes just to get th...
Casual Listener
1211 Views
6 replies
6 likes
After Comcast replaced my old modem with a new Arris 1682G I have begun to experience problems using the Spotify Connect feature on my Marantz SR5009 receiver. I have been on the phone with Marantz and with Comcast (the ISP) multiple times trying to ...
After Comcast replaced my old modem with a new Arris 1682G I have begun to experience problems using the Spotify Connect feature on my Marantz SR5009 receiver. I have been on the phone...
664 Views
0 replies
0 likes
I got spotify for free through rogers, but accidentally linked both my cell phone and my wife's cell phone to her spotify account, and can't change this through the rogers website. when i contacted rogers tech support they said the change had to be m...
I got spotify for free through rogers, but accidentally linked both my cell phone and my wife's cell phone to her spotify account, and can't change this through the rogers website. when i contacted r...
Regular
468 Views
1 replies
0 likes
When I play an album on Shuffle, only one song plays, then it begins to play from another album of "Spa and Zen" songs from something called "Ocean, Rainforest Massage"? Never played it before? Why does it happen? Thanks to the community...
When I play an album on Shuffle, only one song plays, then it begins to play from another album of "Spa and Zen" songs from something called "Ocean, Rainforest Massage"? Never played it before?...
Community Legend
375 Views
1 replies
0 likes
I have got an acer chromebook 11 vc3-111 and when I select a song it glitches and I hear a weird sound, sometimes I hear it between 2 songs that just play. Can I fix this? or do I have to wait for a fix from spotify?
I have got an acer chromebook 11 vc3-111 and when I select a song it glitches and I hear a weird sound, sometimes I hear it between 2 songs that just play. Can I fix this? or do I have to wait for a ...
368 Views
0 replies
0 likes
I have a few songs that are in playlists that do not actually play the listed track. Example: Beastie Boys (artist), Licensed to Ill (album), Paul Revere (track/song), does not play that song, instead it's some other random song by another artist (I ...
I have a few songs that are in playlists that do not actually play the listed track. Example: Beastie Boys (artist), Licensed to Ill (album), Paul Revere (track/song), does not play that song, instea...
Spotify Star
478 Views
1 replies
0 likes
I'm trying to post an idea on the Ideas forum (https://community.spotify.com/t5/Live-Ideas/idb-p/ideas_live), but I can't click the button. I don't know why I can't, as I remember having submitted ideas before and I was always able to. Any idea what ...
I'm trying to post an idea on the Ideas forum (https://community.spotify.com/t5/Live-Ideas/idb-p/ideas_live), but I can't click the button. I don't know why I can't, as I remember having submitted id...
Roadie
800 Views
1 replies
1 likes
